Mutual of Omaha
Reviews and Complaints

My brother, John Oldfield, has been trying to resolve this for five months. He has durable power of attorney for his wife Nancy Oldfield. Nancy is in a nursing home. He has been trying to cancel the policy UR3766775 sending in a copy of his power of attorney and paperwork numerous times, talking to numerous customer service representatives and lastly Emily Kelly. The cancellation of this policy directly effects his getting financial help for her. He needs to have this done by the end of April 2022. He has been told the paperwork has not been received or other excuses. I would like to see some resolution as five months is inexcusable. If this causes financial hardship for him we will need to file legal action and go to Channel Seven in Boston for help. He may be reached at [protected]. I am requesting a prompt response to this complaint. My email is [protected]@gmail.com.

I have had an active John Wayne Supplemental Cancer policy for decades. Now that I have cancer they are being extremely vague about how to submit a claim; no defined process, just send us the bills, totally vague. Others have posted similar barriers to submitting claims and that they are not paid as over the Policy details. I want to know specifically how to make a claim for the expenses of my cancer treatment not covered under my other insurance policies. I am disappointed in Mutual of Omaha.

The due date for the yearly payment of my life insurance (policy number 4959425) has now passed.
I live in the UK and cannot pay online as my bank does not have a "routing number"
I have called 3 times and written 2 emails regarding this issue.
The first time I called I was informed that I could use a credit card and pay over the phone.
When I called to pay, I was told that I had been given incorrect information and that this was not an option.
Since then, I have emailed 2X to get the relevant bank details in order to be able to instruct my bank to transfer the funds but have had no reply.
I have tried to call again today but with wait time of close to 10 minutes calling from the UK is not feasible.
I am now emailing a 3rd time in the hope that I will get a response so that I can make the payment.
I look forward to receiving the bank details from you. If for some reason this is not possible, please provide me with advice on alternative ways of making the payment for the UK.

Professor Eva Qwarnstrom
Hopwood House
High Moscar
Sheffield S6 6GR
UK

I retired From Brooklyn Public Library on .3/20/2021. The human Resource dept failed to provide me with the Portability form before 30 days. they sent me the form and I sent it in and mailed a 45.00 check which Mutual of Omaha cashed. I called and was informed that i was denied. I have been paying for group insurance bimonthly since 2013
Barbara Holland
7/27/1953 DOB
my group insurance number is G000BL42

My father who was also a life insurance agent with Mutual Omaha passed away in 2019.
All relevant claim forms were sent to Mutual Omaha and other insurance companies.
Mutual Omaha is yet to pay the claim, and use excuses to delay the claim.
Other insurance companies in New York have promptly paid the life insurance claim with similar claim documentation.
LINCOLN Life Insurance, NEW YORK Life Insurance and NATIONAL LIFE Insurance paid the insurance claim.
This is the difference between Life Insurance companies.
Mutual Omaha is delaying the claim for NO REASON.
Please be aware when you purchase a life insurance and buy from a reputed company.

We applied for a mortgage of $70, 000 with Mutual Of omaha for a set rate mortgage for 30 years. We were approved and a closing date of June 4 was set. All necessary banking paperwork, homeowners insurance of our current home, deed and title of our current home Were submitted by us. The mortgage broker informed us that we needed to get FEMA flood insurance. We called the HOA of the condo we were purchasing and were told that they do not have master flood insurance, and no one had flood insurance in this condo community. We had to get a flood mapping survey done which we did and purchased a FEMA flood insurance policy. Closing date set for June 4, came and went, a June 6 closing date was set and was canceled, . We tried several times to communicate with the broker and his assistant and were left with unanswered phone calls emails and texts. We knew that there was a bigger problem. We finally were able to get communication from the assistant and she told us we needed more financial paperwork forwarded for the closing. Closing dates coming we're not getting times on the closing and we finally hear from the broker who tells us that the loan is going to be denied because they did not like the fact that the HOA community did not have a master flood policy. This information was known From the start of the process. The underwriters denied our mortgage so there would be no mortgage from Mutual Of omaha.
Our complaint is there was unnecessary expenses put on us for a lack of communication, sloppy management and not caring about us as a client. This cost us unnecessary fees which follows. HOA Solvency $350, elevation flood survey map $400, a year in advance for FEMA flood insurance 1150 and an additional expense from the sellers for the cancellation of closings another $500. Because of Mutual‘s persistence to try and obtain a mortgage from us because this unduly expenses.
We or a senior citizen couple we feel that we are do this compensation from Mutual Of Omaha which is a multibillion dollar industry.
The following are your representatives of Mutual of Omaha. Manager Michael Lynch, Mortgage Broker Brian Karwoski, & assistant
Ariana Cintron. Mr. Lynch added insult to injury by telling us that he will be sending us a check for $250.00 which is no where near what we lost. I hope you can understand where we were put in a situation of unnecessary expense, stress, delays, and just all around unprofessional treatment. Thank you Alice & Thomas Roggio, email tro352 @verizon.net.

Eevery where I go to try to log into my policy my wife's policy is brought u p. I called customer support and was told that I needed to use a different email address. It does no matter where I try to register a second account your system always brings up my wife's account. You have succeeded, my account is my account is secure, on one can access my account. How can I register a second account so that I can see both accounts online? Please help this is very, very, very frustrating. Help!

Regarding LTC payments due Bobbie Burns Policy #[protected]. Mr. Burns is due LTC back payments for the period of February 2020 through May 2020. Merrill Gardens at Siena Heights sent them 75 pages of documents back in November 2020. Every time I call they say they haven't received the information they requested. Merrill Gardens says they have sent it. I demanded a three way call on December 29 with both Mutual and Merrill Gardens. Mutual of Omaha admitted to have received the information back in November! (A three way call helped uncover the culprit in this case). Every time I have called, Mutual says they haven't gotten the information. I call Merrill Gardens and they have sent it. The Mutual Rep says they will forward to a representative to review! So what now? Another 2 months. Delaying payments and decisions is an art form to them.

We are a senior citizen household, and my husband and I share a common email address. My husband does not use email except as a contact address.
MoO contacted my husband, through our shared email address, to sign up for online services, so with his permission, I enrolled him. When I went to sign myself up, I was blocked because MoO's policy indicates that 2 people cannot use the same email address. Other online services, including our physicians and our credit card companies, permit this by using 2 different logins and passwords. Why is this not an option here?
Your practice is outdated and annoying at the least and discriminatory at the most, and I am surprised you have not been challenged on it before. You contacted and welcomed my husband even though we have parity in this household, but I--the female of the household-- am the one who manages the accounts and the payments, and the request to set up my own account was blocked. Your current practice favored him and discounted me.
If this is a company policy issue, it needs to be changed. If this is a technical issue, it can be easily modified. Please let me know when this is done so I may continue with my own account set-up.
--Carolyn K Crecelius, Policy # [protected]
Contact information: [protected]@sbcglobal.net; cell, [protected]

loan no [protected]

A loan officer named Tyler Hall contacted me over the phone and took my refinance loan application on June 12, 2020. I have an excellent credit score and a LTV under 50. I am employed as a teacher. Tyler told me that if I took out an Executive Membership at Costco I would qualify for discounted lender's fees. He also told me that I had to have an appraisal done. I took out the membership for $120.00 and paid for the appraisal $645.00. He initially offered me a 30 year loan at 3.25 and I asked for a 3% and offered to pay points and all fees up front and not to have them rolled into the loan. The Mutual of Omaha website advertises 30 year refinance loans at 2.75% and I asked Tyler why I couldn't get that. The loan officer's manager Cherrie gave me the 3% and then the loan was sent to an underwriter where it was approved. The loan did not close before the rate expired and my bank charged me for requesting payoff docs in August. I did not receive updated closing costs with the Costco discounted fees and new loan information. Instead I was texted a worksheet. So I did not sign the Closing Disclosure Package. The loan has been waiting for the title since the end of August. The title company that I chose in NM when the lender's title company didn't work out (for what reason I don't know) was overcharging for a refinance so I asked the loan processor Tasha, to get a new title company and was assured by Tyler the rate would remain the same. On 9/25 I found out that my processor no longer worked for the company. I called the officer several times to find out what was going on with my loan and did not get a response until 9/28 at which time I was told they would wrap up next week. On 10/5 I asked the loan officer for the amount of closing costs and he told me he would get disclosures when the title came back. The lender sent me a survey asking me how I wanted to proceed with the loan. I told them I wanted them to close and fund this loan as soon as possible as now it's over 120 days since initiated, I have paid for the appraisal and I have sent every document requested and more. For example I found the plat to help with the title and I kept sending updated bank information. On 10/9 I asked the loan officer for the status of the loan and he said it was still in title. I asked the loan officer for the name of the title company and he refused to tell me. He said his manager Cherrie Smith had sent me an email regarding this but I have not received it. So over 120 days after taking out the application I don't have an estimate of closing costs or the name of the title company. Today is 10/16/2020 and still no word from either the loan officer or the branch manager.

This loan was taken out in June and has still not closed! I have spent close to $1, 000 with the appraisal and buying an executive membership at COSTCO, supplied all documents requested, have over 800 credit score, LTV 47%, taxes and insurance paid. The company dragged their feet and the interest rates went up. They want me to drop the loan because they can't process it. My processor that I started with no longer works with the company and my so called banker after not calling me all week left me a survey about how I want to proceed. I want him to call me and tell me the truth. This is a terrible way to treat a highly qualified customer. I have complained every week I went over 60 days refinancing. I am going to be at 120 days on Tuesday October 12th.

I applied for a refinance on 06.12.2020. I was approved and was scheduled to close on 08.12.2020 but the title company did not provide the title. We tried to use a local title company in New Mexico but the cost was too high. The lender tried to find another title company and then the processor informed me that she no longer worked for M of O on Sept. 25th. The sales person keeps brushing me off; not returning my calls. I paid the appraisal fee up front, bought a Costco Executive Membership (on the sales person's advice), and paid fax fees to my bank when the loan did not close in August. I asked the sales person to extend my interest rate and he said that was not a problem. This loan was approved by the underwriter but never made it out of processing due to a title which I already have since it's a refi. I don't understand why the lender left me without a word and without any hope of closing. I have lost close to $1000 by using this company.

I applied for a home equity loan on may 18, 2020. Initially the "loan officer" was very "eager" to get my business. However, it's been a nightmare of a journey with him. After completing all the necessary documents around may 28, 2020, I heard nothing back from him until I reached out to him on june 16. He provided an update that it was going to underwriting by "today or tomorrow latest". It's now july 7, no word, again I reach out to him. He informs me there is an issue with the "condo association" that they were trying to resolve. This "issue" by the way is something he should have known about from the very on-set of this journey. July 24, I reach out again, he tells me he's at a doctor appointment and will call me with an answer to the status of the loan by monday morning. Monday, july 27, he texted me to let me know "we are at a bit of a standstill, trying to work our way around this issue with the condo association. When I get another update from our compliance team I will let you know". Tuesday, august 11, I texted him and asked him to call me. No response! Friday august 14, I texted him again. No response. (during that time I tried numerous times to call him - goes straight to voicemail every time). I believe he blocked me from contacting him.
If the issue they were having could not be resolved, that's ok. However a phone call from him would have been the professional way to handle this versus blowing me off!,,,, and now i'm blocked from talking to him? The entire process is a freaking joke! I wouldn't do business of any kind with this company. If anyone reading this "cares", I have the name and number of the employee I am talking about.
Never again! Extremely unprofessional! Wasted 4 months of my time waiting and waiting and waiting.
Signed with email: [protected]@gmail.com

My grandmother, 90 years old, this month has been paying for burial insurance. She has paid over on both of the policies, and we would like to cash in on them so that my grandmother can pick out what she wants at her funeral home for her funeral and pay them. If she were to cash in on her $10, 000 she would get all of $3, 000 out of it. This is such a scam. Also, the people that my father and I have spoke with on the phone are arrogant.

This company has been taking premiums out of my mother's checking account for over a year for a hospital policy she never signed for. When she was hospitalized with a broken hip on August 31, 2018, we found out this was a policy and I contacted Mutual of Omaha and they told us to file a claim. I did for my mother I was her POA and sent the documents proving this to the company, but after being in the rehab centers for more that 50 days, sad to say My mother passed away on Oct.25, 2018. I contacted the company regarding an insurance policy she had also and the company has paid that policy $3000.00 but a letter from Mutual of Omaha came the next day and the have refused to the hospital policy because they have stated that my mother should have never been given a hospital policy due to her chronic condition. This company took out these premiums without a signature to do so and now because she has passed they want to not pay for her being in the hospital. She deserves this payment because she was suffering from a broken hip from August 31, 2018 - October 25, 2018, Please can you help me. Ronda Keefer POA of Wanda Gilreath

United or Mutual of Omaha has taken 3 withdrawals from my checking account. In the amounts of $112.53, $52.22, and another for $52.22. I have not signed up for any new insurance. I have checked on line and this seems like a frequent occurrence for the company. There are several complaints listed for the same type of issue involving other people. They have stolen money out of my bank account, and I want it back.
Donna Jo Thacker
1508 N. Lee St.
Bloomington, Illinois
61701
Ph 309.336.9088

Hello
You have been deducting premiums from my Bank of America bank account from years for my mother . I have the copy of the insurance policy application which I submitted for my mother Minnie vijayamma Gulla with my bank account is with me . I see you changed my mother's name and started taking money out on my wife's name and taking premiums for my wife . I am filing a case on this. If you are a real company respond to me via email with your phone number . [protected]@msn.com. Ermest Gulla.

Hi I'm Lori Rouch and Im trying to see if I can be rembursed for the last two months ( August - September ) this has come out of my checking account in the amount of $42.00. There is no number to call or email address. From what I'm seeing this is a scam. I have no policy with them. I'm on a fixed income and need this resolved. My Bank has stopped all payments. Which I was advised by them to do. Please let me know what can or will be done about these transactions.

I signed up for a $30, 000 policy. Inquired about my daughter.
Today I looked at my bank statement and her bank statement. Both have withdrawals from Mutual of Omaha.
I called the insurance company..they have my policy at only $10, 000 but there is another policy for me for the same amount, so I'm being double billed for 1/3 of the insurance I signed up for.
I never received anything in the mail whatsoever.
They will not fix this problem or reimburse my daughter.
Policies have been cancelled.
I cannot get the information about the salesman.
I am very angry.