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Trying to change my companies existing mweb fibre line into a personal fibre line has been the most frustrating, stressful and expensive experience of my life!
They had no problem cancelling my company account and had no problem taking my money for the new account but I've been sitting without Internet for 16 days.
There staff are either not trained properly or are incompetent to the point where they shouldn't even bother going to work.
There phone lines are either Old and Faulty or their staff are just putting down the phone on clients as soon as they answer the call (after being on hold for 30+ Min) [THIS HAS HAPPEND ON 7 DIFFERENT OCCASIONS]
They are straight out LIARS.
•The advertise 10 day turn around time I'm sitting on Day 16.
•Their staff "Promise" to call you back with an update but never do.
They blame everyone else but themselves.
•I already had a fibreline installed - (So No installation was necessary)
•They took payment from me on the 1st day
•Metro Fibre came to inspect the line and said everything was fine
•Already had the router delivered 6 days ago
HOW HARD CAN IT BE TO SEND US THE LOGIN DETAILS? 16 DAYS
Recommendation: DONT GET SCAMMED BY MWEB
I get it, dealing with this kind of incompetence is beyond infuriating. When you're paying for a service, you expect it to be delivered promptly and efficiently. The fact that you've been left in the lurch for over two weeks without internet is unacceptable. My advice: escalate this issue as high as you can within the company and don't take no for an answer. Be relentless in demanding what you're owed. If they can't deliver, start looking for a provider who values your time and money. Don't settle for less than you deserve.