MWEB.co.za
Reviews and Complaints

On 27 September 2021 my complex Skiatos reported that the fibre was not working, I then on 28 September called my internet subscribing company which is Mweb and was given a fault ticket number MWB1901 7383 under accoount number [protected] (Mweb account number).

I am very unhappy that to date the problem has not been resolved and I have called the Mweb and Metrofibre support team to be told many times that they are escalating the problem and they are sorry for what is happening, but the worse is that the system is still not working and they have just ignore my request kept lying to me and not resolving the issue, I am so angry that there response would be that they would escalate the problem, there is no contact number for the manager or any person that you could lay a complaint with at the Mweb offices, as they only have this call centre number, not helpful at all. It is so frustrating that they have taken almost two weeks to resolve the issue, the worse part is that they do not even call a client back and give them feedback, I have all the pin numbers on my phone how many times I have called Mweb and was repeatedly given the same response that they looking into the account, etc.

Mweb ran a "first month free" campaign if you sign up, I signed up and Mweb deducted about R180 3 days after my line was active and R645 five days later. All this happened after my activation was delayed 9 days after installation. The support team is not helpful at all, I was transferred literally 7 times in one call. Get your internet elsewhere.

To whom it may concern

Kindly note that I am experiencing endless problems with Fibre.
The Fibre connection buffers for very long periods of time, making it impossible to connect on any of the devices.
This mostly happens in the evenings, when technical support is not available!
I was under the impression that MWeb is one of the best Fibre connections available but I am sadly unimpressed by your service. Monthly connection fees are quite high to pay a service provider who cannot provide a service!
I am contemplating canceling my contract.

Very disappointed
Mrs LM De Vries

You sent technicians to install fibre. I had to go out. When I came back they had simply used the previous people Falcon's router. Then Falcon came and took the router. I got the router that was delivered to work myself, but cannot sync my mobile phone as the password at the back of the router does not work. The account is in my landlords name Tanja Jane Descroizilles her number is [protected].
Please rectify my number is [protected].
My address is 10B Seagull Road Scarborough. All I need is correct password.
Thanks
Carol Stewart

Mweb expected me to connect the replacement "wifi router" hardware" I am not imbued with technical skills to connect the router to the internet.
Connection of the router was shoddy from the very onset it is difficult to identify which plugs to connect or disconnect as there being wiring &/or plugs for ADSL, CCTV BEDSIDE LAMPS etc to contend with

The worst customer service in South Africa. CUSTOMER EMAIL what a joke no reply nothing nada 3 months

Internet stopped working on 7/9/2021.
My wife reported the matter at [protected] where she was asked to provide an OTP. This has happened twice with different people and nobody has contacted us to resolve this issue.
I reported this matter on Wednesday using an internet at work and I got the reference number - MWB18857891. Nobody has contacted us to resolve the issue.
If this is the service we must expect from mweb, then i would like to cancel my contract at your expense.

We have reset our boxes many times. It does not help.

Most useless service provider in the world since I signed up my fi re with this company I've been having problems since day one when u call the tech guys they say there's an outage but the neighbor line works fine deff canceling my subscription with this annoying mweb and would never advise anyone to use it

I can send e-mails but cannot receive This is not the first time. You guys are useless. No e-mail address to write to, only phone number which is not answered and I am not in South Africa at the moment. On an assignment outside South Africa. My e-mail address is [protected]@icon.co.za Should you need to contact me via e-mail, because I cannot receive e-mails obviously, please use my Gmail address which is: [protected]@gmail.com

My client number is: 496369

Please just sort this out.

The internet has been off since Thursday afternoon, I phoned technical support, but not getting that much help. It is Friday afternoon and still no progress. We just want help to get the internet fixed. I even changed the internet cable to see but still nothing.
Email address : [protected]@gmail.com

I ordered a lte telkom deal with router from mweb in mid august. Its 1st of september and when i track my order it says " not aurthorised yet" .

I would rather just cancle it and go elsewhere, where i get decent service with decent communication.

If I order something I sure dont want to wait months to receive my order
How do you do bussines?

I have been on the phone since 8:15 toay till now I have call 7 times to this useless call centre and my call is either cut off or the person Im delaing with hangs up. I was notifed of a line upgrade to be active on the 1st August 2021 its now 1 September 2021 and my line hasnt been upgraded. I have been trying to find out why through this uselss call centre and have gotten tthrugh to the sales line who say they will arrnage a call back?

Terrible company! No flexibility to deal with real problems. Your staff take delight in not providing quick solutions to problems. So many levels of red tape you can't get anything done!

Our internet capped!
Tried to upgrade!
My husband out the country so doesent get pin on his SA phone.
Call center won't phone his UK phone.
We can't run our business
He emails them!
They still can't upgrade his account!
5 days of no WiFi
The most inept staff
Take pleasure in not solving the problem
We trying to give you more money! UPGRADE!
But your staff are invested in trying to stop us from having data…. There are so many hoops to jump through
And no supervisor to take charge
Absolutely disgusted

My name is Siphiwo Mnqanqeni my i.d. no is [protected].My a dress is 20 abelia street Montclaire 7785.

Morning, i am a new customer, have the fibre line for 19 days now and it has been off for two days now. I am not happy with the service i work from home and must have connectivity. I heard from people that Vuma seems to gave connection problem hear in Boksburg area, this is a huge problem for me, i cannot work with the interruptions. Perhaps I can move to TT connect

I have been having poor to bad to no internet service for two days. I logged online query and also spoke to a technician from mweb who told me that the problem is with my area I live in and that they are looking into it but cannot say when it will be fixed. I enquired with my neighbors who has the same service and they aren't experiencing any problems. I'm confused why only I am having no internet service and no one calls me back to keep me informed as to what the problem is

So to start of I have to say, that I am so disappointed in myself for choosing Mweb as a Fibre provider, and I mean choosing a branded company that everyone knows about seemed like the right choice to make at the time.

The day I put in my request to start a contract with them is about almost a Month now already, the lady that sold the contract to me was nice over the phone, I thought I had made the right choice already because her service was quick and efficient, in no time I was bind to a contract with them, the lady explained the whole scenario to me and the turn around time of about 14 days for everything to be completed where as the router would be delivered to me first, then the Fibre installers would come and draw the line to my house, and after that connection could take place about 3 days after everything, so about a week and a half goes by, since I bound myself to Mweb, no router has yet arrived, but the Fibre line is already being installed, now I wait for the router delivery to take place, and that is about another week until I phone again (note: call center is horrible when you do any follow up of your product, and the staff lie to you just to keep the peace) so now it's 2 days from being a month, I received my router a day ago and now I have to phone in to tech support, the very worst experience, after more than two hours on the phone with them I only find out there is a technical problem. This is the most pathetic service I have ever received from any ISP in my life, and there has been a few! Get your [censored] together guys, your running a franchise name, and it really really looks bad... Let's just hope once I'm connected and actually using the Fibre it gets better...

Yours sincerely. A very disappointed and frustrated customer.

Please phone me if possible.
[protected]

MWeb/Fibre Installation was confirmed for 28 July 2021 and appontment confirmed for 07h30 am. The technician from Brightlink (MWeb partner) called that he will only arrive at 09h00, which I agreed to.

1. The technician arrived after 09h00, however I already received messages from MWeb that the installation was completed and that the line is activated.
2. The technician was not able to get the fibre line to my poroperty and I have no fibre installation, let alone an active fibre line.
3. The technician informed me that in order to get the line to my property (over about 50 meters) I would have to have the road dug up and paving and lawn over 3 other properties.
4. I informed MWeb that I cannot authorise this in the complex and if they cannot get the line in to my property then the order must be cancelled.
5. MWeb proceeded to debit my account on 30 July 2021 for the first month subscription (Not even giving me the discount as per the advert) without an active line.
6. They now want to charge me a cancellation fee as well.

How am I expected to pay without an active line.

I have originally thought MWEB was the best service provider. Until yesterday. This is now the 3rd incident within a year that the fibre line has been defective. I need to be able to work from home but was told that it will take 3-10 working days before they will be able to fix it. I've been told that Openserv doesn't work over weekends and they have a SLA with MWEB to only work on weekdays. I have a SLA with MWEB to supply me with my fibre product that I pay religiously in advance. I don't care whith whom they use to deliver a service but MWEB is not keeping up their side of the contract I have with them.

I made contact with Mweb as I have moved to a new area.

In the beginning all started off well.

Router arrived and Openserve came along but where unable to open a line. Was told The municipality would get that done.
After some time and many call later. I am still sitting without the router being installed.
I have called a number of times. Left messages that someone would call be back. Still waiting for someone to assit me.

How much longer am I going to wait. I desperately need wifi because of my business and personal matters.

I just want wifi.
Cany seem to log onto your site either with the user and password.
[protected]@gmail.com