MWEB.co.za review: Fibre relocation is a total disappointment

I have log an inquiry to request assistance with relocating my fibre from old address to new on the 24th April. Got a response with a link. Logged another inquiry explaining the issues I came across preventing me to log my move request. Phone them daily since the last attempt to try log the moving request.

After nunerber of time phoning emailing and inquiry logs. They canceled my service to arrange for relocation since then I am still waiting to get my fibre activated. The assistance from their side started 2 May via emails. Just requesting new location details then mailing me they are struggling to locate address. Every response from the takes days. Last email said we don't have the correct ONT device instead of finding a solution I am still waiting. I am so over this I explained to the the issues I am experiencing with children in homeschooling not being able to attend their platform work falling be hind. After my attempt to cancell my account the operator said to me you are still going to wait for other services to attend to your request. I understand it but it can't take 17 days and more to assist. Furthermore I have paid to have services in May. I want to make sure they also understand I will not pay for the coming month they can use my available funds for that service month. Can just through away R1129 because they can't get my move request sorted out. And after all the struggle I am experiencing till still send me a invoice charging me a complete months service fee without any service.