My Plumber Heating and Cooling
Reviews and Complaints

I Mad MyPlumber install 2 Tankless Hot Water heaters in my home. I didn't think much of it at the time, but when the control panel failed, I noticed the second unit wasn't even plugged in. There is no second outlet installed to power the second unit. I called the company to fix the control panel and it had to be replaced. It is on order now. As long as I had the person here, I pointed out that the second unit was never installed correctly and is not connected. They sent out their electrician out to install a second outlet. What he told me is he will charge me for installing the second outlet. I don't know what kind of scam they are running, but this installation should be a no charge, since they screwed this up from the start. I would run the other way if this is their business practice. I would not recommend them to anyone I know.

My client had been sent home Thursday the 15th from the Manassas location, as per his manager's (James) instructions. As my client went to tell his on-site supervisor that he was being sent home, the supervisor complained that my client was "being a little b[censor]" and "screwing us over". Friday my client was off for a doctors appointment he has scheduled and got approval for earlier in the week. The following Monday, my client was called "a b[censor]" by his on-site supervisor. The supervisor continued to tell other employees that my client was "his b[censor] and did whatever he told him to do". Then today (Tuesday the 20th) the on-site supervisor continued to complain about my client being sent home on Friday and continued to imply that he was "a little b[censor]". My client reported this to his manger (James) and was told to get through today and he would see if he could switch him with another on-site supervisor but it might not be possible. Under OSHA harassment is described as:
Offensive, harassing conduct may include, but is not limited to:
•Offensive jokes, slurs, epithets, or name calling
•Physical assaults, threats, or intimidation
•Verbal or written ridicule, mockery, insults, or put-downs
•Display or use of offensive objects or pictures
•Malicious interference with work performance

And according to the EEOC
If the supervisor's harassment results in a hostile work environment, the employer can avoid liability only if it can prove that:
1) it reasonably tried to prevent and promptly correct the harassing behavior; and 2) the employee unreasonably failed to take advantage of any preventive or corrective opportunities provided by the employer.

The manager did not take any immediate actions and his only response was he can switch him to another on-site supervisor but that does not mean that they will not work together at some point in time. Also he did not reach out to the on-site supervisor to correct his actions.

I have multiple employees who are witnesses to these several incidents. I also have a phone record of the call with James.

If you could email be back immediately. That would be wonderful. I have contacted several people and none of which would like to help me. My client and I do not want take any legal action. We just want the right thing done: for the manager to correct the on-site supervisors behavior and to allow my client to work under another on-site supervisors authority.

My email is mae.[protected]@gmail.com

If you could email me back immediately I would greatly appreciate that.

Thank you very much,

Judith Michael

C I am very upset with your agency because I was told the full amount to pay
and emailed a receipt indicating that amount to pay which I paid that quote in full and now that amount has doubled. Had I been quoted that amount upfront, I would have cancelled your service. I think I was purposefully tricked into this purchase.

Delores Symonette

Forced to pay an additional $4, 000 after being given a quote the night before which was less the night before which I paid. Then forced to sign another request but never told the additional amount would be $4, 000 more then the first quote of $3, 069.00.

On Oct 19, 2017, at 2:18 PM, "[protected]@myplumber.com" wrote:

SALES RECEIPT
Date
10/19/2017
Invoice Number
1710191180MAA

Company
My Plumber Heating and Cooling
6897 Gateway CT
Manassas, VA 20109
Phone: [protected]
Customer

I travel internationally for work and my husband is not very handy at home maintenance so we signed on with the My Plumber Priority Club($20/month buys one access to priority customer service and reduced pricing for services) when we encountered a small problem with one of our heat pumps. It took four calls to customer service to get someone out to our house to do the repair work. They said they replaced a fan that had been put in wrong when our house was built, and the charge was $1600! About one week after this, something else went wrong and we had to call them back(another $1200). It got to the point where it seemed that every time they came out something else would go wrong with the system they had worked on. As I was traveling so much for work, I asked my husband to call a different vendor if something went wrong with our heating and/or AC. He had the $1500 air purifier installed(no difference in air quality) and called someone else when our second heat pump needed coolant(the cost was less than $150 (attributed to a screw missing at the site of the fan?) ! We kept the $20 per month membership just in case of an emergency.

Unfortunately, one morning in March, my husband woke to no water. I was unavailable, so in a panic, he called My Plumber. Eleven hours later, when I was available, I learned that My Plumber had diagnosed a broken well pump switch (4 year old well, the switch was supposed to last 25 years). They would not honor the warranty because they "don't do that"...An exact quote)and the bill was more that $6000.00.

While home on vacation over the holidays, I added up the repair bills from My Plumber for an 18 month period and was shocked to see they totaled more than $11, 000.00 over an 18 month period. I called today to cancel our priority membership and was told the manager would have to decide if I could cancel it! I called my credit card company and had My Plumber marked as an unauthorized vendor and they will not be allowed to charge to my account. For those of you who paid your bill with a credit card, check to see if your credit card company will dispute a price-gouged charge on your behalf. My credit card company does this if the overcharge is reported with 90 days of receipt of your statement. Hopefully, I will never need it again, but it's nice to know it is there.

Stay away from My Plumber. Their repair work is shotty and overpriced, and they wouldn't know customer service if it bit them in their hind parts. Greater than $11000.00 for repairs on a four year old home(purchased new)? Buyers beware!

My Plumber Heating & Cooling has greatly increased it pricing for seasonal inspection & maintenance of A/C & Heating for residential systems. What use to be a thorough inspection & system tune-up has now significantly increased in cost from $89 to $129. For us senior citizens this is a disservice & disgraceful. Don't they know that we are on FIXED incomes. The $49 service that they offered is a total rip-off. All that is done is a visual inspection of the wiring, and check the temperature which comes out of the vents. Recommend that you saved your money and look else where for a more affordable but comprehensible service company!

I had the company My Plumber come to my house for an estimate to install a faucet and tub drain. The tub was already installed and the wall and floor were open by the homeowner for the installation of the tub drain. My plumber charged me $79.50 for coming out and an estimate of $3, 800 for the install. The plumber also called his boss and said the boss wanted $4, 500. What a scam! This job only required two hours of work and after asking My Plumber to leave, I called Haynes plumbing who installed the work for $825. Do not use this company. As you can see, not only is the estimate a scam, I had to pay the $79.50 for him to look at the job for five minutes.

My Plumber provided me with the most unsatisfactory in home service in my 30 years of home ownership. The problem is their deceptive pricing. The actual service only took 15 minutes. After all, it was only unclogging a blocked kitchen drain. The price tag? $387! Including travel time to my house it works out to over $700 per hour. They have developed 'unit prices' for many services that include parts and labor. On the surface this seems simple. They won't give these prices out over the phone however. They need to 'look at it'. Then you are faced with a guy standing in your kitchen telling you to pay $387 to snake the drain or $90 to leave having done nothing (trip charge that was never mentioned). They could have easily given this ridiculous price over the phone. It's unclogging a drain for gosh sakes. The equivalent of plumbing 101. That, of coarse would defeat the purpose of the scam.

Called on 11/14 and made appt. for a quote on a new Furnace. They said someone would come out by noon the next day. Nobody showed so I called back and made an appt for 11/19 and they said someone would show between 12 -4 At 3:45 I called them and could tell from the rep that it wasnt scheduled. He said someone could still come out, but didnt know when. I asked if they could be there by 4, he responded "if not, we can reschedule" This is the worst customer service that I've dealt with in Heating / Plumbing. I will never recommend or use them again! I will also recommend to friends / family that they use another contractor. This is two days spent waiting on them and I had to deal with an imcompenent response of " we can reschedule" Unbelievable!