MyFlowerTree
reviews and complaints

MyFlowerTree (myflowertree.com) disappointed a customer named Amit Anand and his family with the delivery of an expensive birthday cake on May 12, 2021. Amit had scheduled the delivery of the cake for his two-year-old son, choosing 3-6 PM as the delivery time. Unfortunately, the cake was not delivered on time, and Amit received it at 10 PM at night when his baby was already sleeping. This ruined the family's mood since they were not able to enjoy the cake as planned.

Due to the lockdown, Amit could not buy an alternative cake, making the experience even worse. Amit states that he has been trying to reach the complaint team since May 12, but they have not responded. Additionally, there was no message or Birthday candle on the cake, as pictured in the attachment.

Amit warns others not to use MyFlowerTree's services, making his terrible experience known to the public. Amit desires the management to address their quality issues and improve their customer service since delivering an expensive birthday cake nine hours late is unacceptable. It is people like Amit who make a service excel, and it is disappointing when these expectations are not met.

I had such a terrible experience with MyFlowerTree that I strongly advise against purchasing anything from this site. Not only were the flowers I received stale, but the customer service was even more disappointing. It's not a good feeling to receive a poor-quality gift on a special occasion like an anniversary, especially when you've paid a high price for it.

To make matters worse, the so-called customer service team was less than helpful in resolving the issue. Even after immediately raising the complaint on chat and sharing photos with them, we received no notification confirming that the complaint had been received. When we tried calling the customer service executive, we were told that our complaint wouldn't be considered because we had waited over 24 hours to report the issue. However, we had raised the complaint within 24 hours and had used the correct link to do so, but we still got no confirmation. It seemed all too convenient for MyFlowerTree to brush off their responsibilities this way, and I certainly didn't feel like a valued customer.

I was left with a sense of betrayal and disgust. The poor quality of the gift and the lack of support from customer service made me feel extremely cheated. I am confident that if MyFlowerTree continues to treat their customers this way, they will struggle to stay afloat in the long run.

I have attached photos to this review to show the vast difference between what was advertised on the website and what we actually received. It's not just a matter of customer satisfaction, companies like MyFlowerTree make it difficult for smaller businesses to compete with larger corporations. It's a shame to see a business like this prioritizing convenience over customer service, and I strongly advise you to steer clear of this site.

I recently had an unfortunate experience with MyFlowerTree, an online flower delivery service. I had placed two orders - 625484 and 628713 - expecting them to be delivered on time with all the items as promised by the website. However, my expectations were far from being met.

The first order was delivered in the morning at 8:40, whereas I had scheduled it for a midnight delivery. The delivery boy also did not bring the vase that was included in the order. Moreover, the delivery message was sent at midnight, which simply added to the confusion. As for the second order, I still don't know where it is as I have received no updates on it.

My ordeal did not end here. I tried to contact customer service through phone, email, chat, and messages, but to no avail. Nobody responded to any of my queries. It's extremely disheartening to use a website that claims to provide a service of celebrating special occasions, but in reality, ruins them.

Furthermore, the delivery boys have no qualms about calling up the recipient in the morning instead of midnight, which defeats the purpose of a surprise. And even when doing so, they fail to deliver all the items as promised. It's incredibly disappointing to see such fraudulent practices being carried out by a website that should be reliable and trustworthy.

I cannot recommend MyFlowerTree to anyone after my experience. They need to be held accountable for their actions as they are playing with the emotions of their customers. The blatant cheating and lack of customer service cannot be ignored, and it's imperative that necessary action be taken against this website. It's not fair for customers to be cheated like this with no way to address the issue.

I recently ordered a cake from MyFlowerTree (myflowertree.com) and unfortunately, my experience was not a pleasant one. I must admit that I was disappointed with the product that was delivered to me. The cake I received looked nothing like what was displayed on their website and the flavor was completely off. When I brought this to their attention, their response was not satisfactory at all. They simply told me that the images on the website were just indicative and the actual product may differ in shape or design. I was charged a huge amount for a cake that was not even up to the mark, and to my dismay, they refused to refund the amount.

I was left feeling cheated and disappointed. It's only fair to receive the product that has been promised, especially when you are paying a premium price for it. I strongly believe that the customer must come first, and MyFlowerTree has failed miserably in this aspect.

I feel that it's important to share my experience with others, so they don't have to go through the same ordeal. I would advise anyone looking to order a cake online to avoid this website and consider other options. FNP is one of the better options available, and they provide quality products along with excellent customer service.

In conclusion, MyFlowerTree is not a reliable or trustworthy website to place orders. They deceive customers and their products fail to meet expectations. I hope that they take this feedback seriously and work towards improving their services to provide their customers with better experiences in the future.

As a first-time user of MyFlowerTree (myflowertree.com), I was excited to surprise my long-distance fiancé with a special Valentine's Day bouquet complete with a teddy bear and chocolates. My order number was 770732 and I had chosen the delivery time slot of 6am to 9pm on February 14, 2021, paying an additional 300 rupees for same-day delivery. The bouquet itself cost 999 rupees, which seemed reasonable for the occasion.

However, as the day wore on and my order remained "packed and ready to deliver," I began to grow concerned. I tried contacting the customer care team through both chat and phone, but no one was able to provide me with any helpful information. Finally, after waiting until the next day, I received a message at 5am stating that the company had approached the recipient but was unable to deliver the bouquet.

I had provided two contact numbers for the recipient and confirmed with him that he had not received any attempted delivery or communication from MyFlowerTree. The situation was frustrating and disappointing, as I had hoped for a memorable Valentine's Day surprise with my fiancé.

To make matters worse, I had paid for the order using my card details, and now wondered if the transaction had been fraudulent all along. I reached out to the company asking for a refund of the 1300 rupees total, citing both monetary damages and the emotional distress it had caused.

In retrospect, I cannot recommend using MyFlowerTree as my experience was very negative. I hope that others are able to avoid similar problems and have a more positive experience when using a floral delivery service.

I recently had an experience with online flower and gift delivery store, MyFlowerTree (myflowertree.com), that unfortunately left me disappointed. I had placed an order for a friend's birthday celebration and waited eagerly for the delivery all day. However, despite my anticipation, the delivery could not be made and a message was put up on the website in the evening stating that due to Mother's Day rush and lockdown restraints, delivery to certain locations might be impacted by a few hours to 24 hours. While I appreciate the efforts made by the company during these challenging times, it was disappointing to know that my friend wouldn't receive her gift on her special day.

When the next day rolled around and there was still no sign of the delivery, I tried to reach out to MyFlowerTree by calling them and leaving call back requests, but I did not receive any response from their end. As someone who had specifically ordered the gift for my friend's birthday, it was frustrating to see that the company didn't prioritize meeting the deadline.

Although I had initially hoped for the delivery to still occur, by the end of the day, I was left with no choice but to cancel the order. To my dismay, I found that there was no option for me to do so, which only added to my already sour experience.

While I understand the challenges that COVID-19 and Mother's Day rush may have presented to the delivery process, it's distressing to see that MyFlowerTree did not take proper measures to ensure timely deliveries. In this day and age, where there are so many options for online delivery, I expected nothing less than an efficient and reliable experience. Sadly, MyFlowerTree fell short of that expectation, and I would be hesitant in placing another order with them in the future. If you're also considering ordering from them, I would advise caution, and ensure that you have enough time in case of any unforeseen delays.

I had a really unpleasant experience with myflower tree, which unfortunately came as a surprise to me. I had ordered a beautiful bouquet of carnations with some additional elements, but instead, I received a bouquet that was nothing like what I had ordered. The roses that had been sent were of terrible quality and most of the other elements that I had selected were missing. It was really disappointing and made me wonder if the company was even listening to my order in the first place.

When I contacted the company to enquire about the reason for the mistake, their representatives were extremely unhelpful and it seemed to me like they were just trying to dodge my questions. Finally, I was told that the company had run out of carnations and had decided to substitute them with roses in the bouquet. I was appalled - it would have been so simple for them to contact me earlier and check if I was okay with this substitution, instead of just making the decision for me.

However, when I tried to get in touch with them via phone call, I was on hold for a really long time and then directed to an invalid URL when I attempted to email them. It seemed almost like they were trying to avoid taking responsibility for their mistake. Needless to say, it was a terrible customer service experience, and I would strongly advise against using My Flower Tree for your floral needs.

What was especially frustrating was that the company showed no remorse for their error and did nothing to rectify the situation. They seemed more interested in running away from their mistake than making it right for me. It's a real shame, as ordering flowers online is usually a convenient experience - but this particular incident has made me extremely wary of ever using this company in the future.

MyFlowerTree is a website that sells a variety of gifts like flowers, cakes, and personalized gifts online. The experience of a recent customer, however, was terrible. The customer placed an order with the website to get a cake for her son's birthday. After visiting the website and looking through the options for cakes, the customer started receiving calls from MyFlowerTree's customer service. They offered her a discount coupon and assured her of good service. The customer then proceeded to pay Rs2474 over online payment since cash on delivery was not available.

After placing the order, the customer tried to connect with MyFlowerTree to get an update on the delivery status, but they could not connect with them over call or online chat. Despite the customer's efforts, the cake was not delivered, which resulted in a ruined mood for the customer's son on his birthday. The customer felt that MyFlowerTree had played a fraudulent game with her.

This bad experience left the customer so angry that she decided to sue them and file a case in the consumer court/forum with the help of Online Legal India. It is very disappointing that MyFlowerTree, instead of providing a good service and making their customers feel happy, they only set up traps to deceive them. They have two contact numbers, but it seems that they are not available to connect for discussions or calls, and it is also stated that their online chat is managed by bots, not humans.

The customer has decided to leave reviews on all social forums as to warn others about their untrustworthiness. Customers should be cautious when dealing with this website, given the unfortunate experience detailed above.

Recently, I had the unfortunate experience of using the services offered by MyFlowerTree (myflowertree.com). Being the loving husband that I am, I decided to surprise my wife on International Women's Day with a gift. I placed my order in the afternoon and was informed that it would be delivered between 6 PM to 9 PM on the same day itself. However, as I was stuck with work, I decided to call their customer care number ***1000, at around 5:30 PM to ensure that the order would indeed be delivered on time.

To my dismay, the customer care call was answered after a grueling wait of 15 minutes. The representative assured me that the order would be delivered on priority as I had requested. However, much to my dismay, there was no update on delivery even after 8:30 PM, which was fast approaching the end of the estimated delivery time. Anxious and worried, I decided to call their customer care again. However, this time, I was placed on IVRS, which repeatedly kept on saying that "Your call is on a queue and will be answered shortly." Though I patiently waited in anticipation for over an hour, I received no response.

Finally, at around 10:13 PM, I received a call from ***558, and to my surprise, it was the delivery person from MyFlowerTree, seeking directions to my address so that he could start from his store to deliver the order. When I asked him why there was a delay, he responded rudely, stating that he would be coming now and guide me to my address if I was still interested. This was after my endless wait and repeatedly calling their customer care. To add insult to the injury, when I checked the order status, it had already been updated as delivered.

I was extremely disappointed with the entire experience as I believed these guys would deliver within the time frame promised and value the emotions and sentiments behind gifting. However, they proved to be unprofessional, unethical, rude, and cheated me out of my money. I was left feeling bereft of the experience I had imagined. I wholeheartedly believe that MyFlowerTree has no understanding of the meaning of customer satisfaction, and they need to improve their services drastically if they wish to stay relevant in the market. Given the abysmal experience, I have even decided to take legal action against them and warned others to be wary of using their services.

In conclusion, I urge you to think twice before choosing MyFlowerTree, and weigh in the risks behind such a decision. While their services may be readily available, their lack of professionalism and ethics may turn out to be a costly mistake you may end up regretting. My Order ID was 476583.

As a consumer, I had a very disappointing experience with the online flower retailer MyFlowerTree. I had ordered a bouquet for my friend's birthday, selecting same-day delivery as they had advertised on their website. However, despite the promised delivery time of 9 pm on the same day, I did not receive any updates even by 8 pm. I tried contacting their customer service through their website, submitting multiple feedback forms, but received no response whatsoever.

Sadly, the delivery did not happen on the same day and I found the website to be completely useless, lacking any contact details, including email and phone numbers to reach out to them. As a result, I raised a complaint via their contact form requesting the cancellation of my order and a refund of my money, as the occasion had already passed and I didn't want the product to be delivered the next day. But again, I didn't receive any response from them.

The next day, I received a notification saying that my order was running on time. This was utterly unacceptable to me as I had ordered the product for 4th August, but on 5th August, they claimed that the order was on time. My disappointment didn't stop here. Even after multiple requests for callbacks and emails, they delivered the product, which was of poor quality. The flowers were dull, half of them were flat, and most of the petals were plucked. Not to mention that I had ordered a bouquet in red paper, but they delivered it in a cheap white transparent paper worth Rs. 5 only.

I paid Rs. 620 for the bouquet (after coupon), but the product was not worth more than Rs. 200. I immediately informed their customer service about the situation, but their response was lackluster, stating that their team would investigate the issue further. After waiting for five long days without a response, I had to contact them back to get an update on my complaint. Their response was that everything was up to the mark, and slight variations were possible.

In reality, MyFlowerTree does not fulfill what they advertise on their website. The bouquet I received was of low quality, delivered on the next day of the expected delivery time, and definitely not worth the money I paid. To make matters worse, the company refunded only Rs.100 in their MFT wallet instead of the full amount to my bank account, without any explanation or apology.

I strongly advise against using MyFlowerTree's services and suggest using other services like Ferns n Petals instead. My experience with MyFlowerTree ruined my friend's birthday and I fear it could happen to many others. It's a lesson learned the hard way that sometimes cheaper prices come with lower quality and terrible service.

I recently had the opportunity to utilize the services of MyFlowerTree (myflowertree.com) for a birthday celebration for a family member. While I was pleased with the initial ease of ordering, my experience quickly soured when I was informed by a customer representative that the cake and flowers I had ordered would be delivered within a specific time frame on the same day. Unfortunately, the delivery did not take place, and my attempts to request a call back went unanswered.

Feeling frustrated and concerned, I reached out to another customer representative via chat. As it turned out, the delivery was not possible on the same day, despite the website indicating otherwise. As a customer, I was disappointed and upset by this lack of transparency and communication from the company.

I was further dismayed to find that I was unable to receive a refund and felt as though my trust had been violated. It is particularly distressing when companies take advantage of customers who are relying on their services to create special moments for their loved ones.

Overall, while I was initially excited about the possibilities offered by MyFlowerTree, I feel compelled to caution others about the risks of using this website. While there may be some success stories, my experience underscores the importance of doing thorough research before entrusting a company with your hard-earned money.

I recently had a less than satisfactory experience with MyFlowerTree (myflowertree.com) and felt compelled to share my thoughts. While browsing the site, I was impressed with the variety of options available and decided to place an order with them a day ahead of the intended delivery date. However, to my dismay, my order was not delivered as promised.

When I tried to get in touch with their customer service team via chat, I was disappointed to see that my message went unnoticed despite waiting for hours. Not only was the chat feature unresponsive, but I also attempted to call the number listed on their website only to discover it was bogus and did not work. This left me feeling incredibly frustrated, as I was unable to get any assistance from their team.

Furthermore, the website indicated that they accepted VISA/AMEX/Mastercard, but my bank's technical team could not find evidence of any incoming transaction requests. This raised some red flags and further added to my frustrations.

As the day progressed, the status of my order remained stagnant despite being listed as "out for delivery" since 10:30 pm. I soon discovered that this company operates from Delhi and relies on local vendors to deliver, which made me question the legitimacy of their business practices.

To put it simply, I strongly advise against using their services and suggest finding a more reliable and trustworthy local company to accommodate your needs. I hope this review serves as a cautionary tale for those considering working with MyFlowerTree in the future.

I ordered an item from MyFlowerTree and unfortunately, I received a family photograph of another family instead of my own. I immediately contacted their customer care number, but to my dismay, I have not received any help from them. Every time I call, they say that my issue has been forwarded to a different department and that they will look into it. However, to my disappointment, nothing has been done.

What is more frustrating is that there seems to be no common platform where issues are noted. It is unbelievable that this company is behaving in such a fraudulent manner by fooling consumers. I urge you to take the necessary action and examine their operating procedures. It seems as though they are not even willing to reveal their names or ID to use as a reference for subsequent calls. To add insult to injury, every time I contact customer service, I speak to a different agent, and they have no reference to my previous calls because they do not keep a common log sheet.

For me, this issue is not only about the monetary value of my order, but rather the way this company conducts business. I implore MyFlowerTree to take responsibility and be accountable for their actions. As consumers, we should not tolerate any fraudulent or unscrupulous business practices from any company.

I had a really disappointing experience with MyFlowerTree. I placed an order for a beautiful bouquet of flowers, hoping to surprise my dad on his special day. Unfortunately, what was delivered was nothing like what I had ordered. The flowers were wilting and looked nothing like the picture on the website, and to make matters worse, they didn't even last a day.

When I contacted customer service to request a refund, I was met with resistance. The representative argued that because the card had been received, they wouldn't refund the order amount. It was incredibly frustrating to try to explain that what I had received was completely different from what I had ordered, and that I wasn't looking for a partial refund or store credit.

After a lengthy back and forth, I was finally offered wallet credit for the vase and possibly the card, but no refund for the flowers themselves. It was a disappointing outcome given the quality of product and service, and I couldn't believe how petty they were in handling the situation.

Overall, I would not recommend using MyFlowerTree. Their customer service was terrible, and the quality of their product was even worse. I won't be a repeat customer, and I would caution anyone considering using their service to look elsewhere for your floral needs.

My experience with MyFlowerTree was not at all satisfactory, unfortunately. I decided to order a gift for my parents' anniversary and opted for fixed time delivery by paying extra fees. After getting an email confirmation that the package was delivered, I called my parents to see if they had received it. To my surprise, they said they had not. When I reached out to the delivery company to ask what was going on, they explained that the delivery person had promised to deliver the gift two hours after the actual delivery time I had chosen. Eventually, the gift arrived, but it was late.

To make matters worse, I decided to order again from MyFlowerTree later that same month. Yet again, the delivery was not made, and when I called customer service to inquire about the status of my order, the representative insisted that it had been delivered. Feeling upset and frustrated, I requested that they investigate further and find out what had happened. However, it has been two days, and I have not received any response from them. Every time I try to contact MyFlowerTree, I receive the same canned and unhelpful responses.

Frankly, I am incredibly disappointed with the quality of customer service provided by MyFlowerTree. They are not taking any responsibility for their mistakes and are not making any effort to address the situation. It is apparent that they only provide scripted responses to customers, and they have no genuine interest in helping customers or improving the quality of their service. In conclusion, I would not recommend MyFlowerTree to anyone and I do not plan on using their service again in the future.

My experience with MyFlowerTree has been absolutely terrible. In fact, it was the worst experience I have ever had with an online retailer. The company took my money but failed to deliver the products. I placed two separate orders, Order Id: 889592 & Order id: 889645. Unfortunately, the first order was not delivered correctly, prompting me to raise a complaint. To my dismay, the company only delivered the correct item after the event was already over. Even worse, the second order was never delivered, yet they marked it as completed.

I contacted the company's call centre for assistance, but they informed me that they could not help me over the phone. Frustrated, I lodged a complaint via the site on August 27th. However, it is already September 5th, and I have not received any outcome. I decided to send a message to customer service through the chat function on their website. However, the agent lied to me, saying that they had sent me an email when I did not receive one. The agent even claimed to have sent the email at the same time we were chatting. I was disappointed when I finally received an email saying that they were looking into my request, only to get another email a few days later informing me that they credited my wallet back but they never actually credited my account.

In conclusion, MyFlowerTree is a company that cheats and takes money without delivering products. I would like to warn others to beware of this company and their unprofessionalism.

I stumbled upon MyFlowerTree (myflowertree.com) while browsing for an online flower delivery service, and I must say, my experience with them was highly disappointing. The first thing that caught my attention was the lack of contact information on their website. No address, phone number, or any means to contact them in case of any issues or queries. This raised a red flag and made me skeptical about using their services.

Despite my initial doubts, I decided to give them a chance and placed an order for a bouquet of flowers for my mother's birthday. However, the delivery was extremely delayed, and when the flowers finally arrived, they were in a poor condition and didn't resemble the picture on their website at all. I was appalled by the poor quality of service and the way they managed the delivery.

To add to my frustration, when I tried contacting them to raise a complaint, there was no response from their end. This made me curious about their company policies and ownership details. After much research, I discovered that the company was established in 2009 by Mr. Sumit Chhabra. Although they claim to offer a revolutionary platform for online flower delivery, their service falls short of expectations and has been the cause of distress and financial loss for many unsuspecting customers.

My experience with MyFlowerTree was far from satisfactory, and I warn others to stay away from using their services. If you have been a victim of their fraudulent activity, I urge you to take immediate legal action by filing a complaint with the Police Court of Law. Mr. Chhabra should be held accountable for the criminal activity of his company and ensure that all innocent and poor people are compensated for their hard-earned money. In conclusion, MyFlowerTree is a company that you should avoid at all costs!

I recently had an unpleasant experience with MyFlowerTree and decided to share my disappointment with others to save them from the hassle I went through. I had placed an order for a same-day delivery and made a payment of Rs 1150. However, it was unfortunate that my order was not delivered. Despite being promised a delivery before 9pm, the order never arrived. I tried contacting their customer care team for two days, but did not receive any response.

Not only this, I was also sent fake updates on delivery attempts over email, which left me skeptical about their business ethics. It seemed like a total scam once the payment was made, as there was no way to get in touch with them. The customer care number was not available, and I could only request a call back, which I never received despite multiple requests. I also tried using their chat option, but there was no response from their end.

It was a very disappointing experience, and I feel cheated by MyFlowerTree. If they cannot deliver their products, then the least they can do is refund their clients' money. I didn't receive any response when I tried to reach out to them, which made me feel helpless. I would never use their services again, and I would also not recommend their services to anyone.

If you are reading this, please do yourself a favor and avoid using their services. Save yourself from the disappointment and hassle. It's truly a sham that such fraudulent companies exist even today.

Sadly, my experience with MyFlowerTree was extremely disappointing. I ordered a half kg blueberry cheese cake worth Rs. 995 on 20th of December, however, what was delivered today around 1 pm was a normal cream cake worth only Rs. 300 (confirmed by the store person). I was shocked and immediately called the delivery guy, thinking that he delivered someone else's order at my place. He took the store person on a conference call and the store person said that he got an order for a normal cream cake only, which was worth Rs. 300.

I have been trying to log a complaint on their website, MyFlowerTree.com, but every time I put in the details and click Submit, it says 403 - Forbidden and does not register the complaint. I was so frustrated with this, I even tried calling their call center several times, but unfortunately, only got connected to their representatives twice after approximately 40-50 calls. On both calls, I was assured that I would get a resolution and a call back from them in 30 minutes. However, four hours have passed, and I haven't received any response from them.

It seems as though this company doesn't care about customer complaints. How is it that they can charge such a high price for something and not even deliver the correct product? This is unacceptable. I hope this review serves as a warning to others who are considering using MyFlowerTree.

The store name where this incident took place is Floriana, and my order number was #736879. It is imperative that MyFlowerTree takes action in resolving this issue and refrain from cheating their customers.

The experience with MyFlowerTree has been extremely frustrating and disappointing. Despite ordering days in advance to ensure timely delivery of the gifts and cake to a friend on June 9th, it is now June 12th and nothing has been received. To make matters worse, the same customer service representative seems to answer the phone every time, showing a lack of professionalism and customer service etiquette. When expressing concern about the order status, the response is simply to give the order number and wait for the back-end team to check. This prolonged delay is unacceptable and has caused great embarrassment when the friend asked if any news had been received on the gifts.

Although I understand that the current situation may be causing delays, the lack of communication and inability to provide timely updates is unacceptable. Even the promised callback requests take hours to receive, leaving me feeling hopeless and unheard. With such a terrible experience, I will never use MyFlowerTree again and will not recommend their service to anyone. The attitude and lack of customer service skills exhibited by the representative were enough to leave a sour taste in my mouth. I plan on cancelling my order if it is not delivered within the next day.

Overall, MyFlowerTree has the worst service I have ever experienced, and I feel ashamed for trying to use their services. Their actions have caused great embarrassment and hurt, and I cannot express enough how terrible this experience has been.