Serenata Flowers
Reviews and Complaints

As a flower enthusiast, I understand the importance of reliable flower delivery services. Serenata Flowers has received mixed reviews from customers. While some have praised the beautiful blooms and efficient service, others have expressed disappointment in the quality and delivery experience. It seems that the freshness and presentation of the flowers can vary. If you decide to order from Serenata Flowers, it might be a good idea to manage your expectations and be prepared for potential inconsistencies in the overall experience.

We first picked Serenata by chance for delivery of flowers to a berieved friend down in Cornwall who reported back very good comments. Following on from that weve used them for flowers to Wales and Gloucestershire, and most recently, Cambridgeshire. Weve had really good feedback from recipients every time. Delivery has always been on the requested date and at a sensible time, and Serenata keep us informed throughout the process. Brilliant service, beautiful flowers and sensible prices - well done.

I ordered the basket of white flowers/plants to be delivered to a family member living in London, all the way from Australia. They were THRILLED with them and sent me a photo of the basket and it looked exactly as the photo I ordered from. Second time I have used this delivery company and I have used others in the past, but have usually been disappointed with them. Priced very well, quick delivery and exactly as I had ordered... you cannot get better than that! Very happy, and I will be back again, thank you.

Thank you! I live in the United States and just found out through Ancestry that I have a cousin in England and I wanted to send her flowers for Easter. I am usually reluctant to send flowers without knowing the florist's work but I tried your web site and prayed. I appreciated your emails keeping me informed of the delivery status.
My cousin sent me a picture of the flowers and they were perfect!
Thank You... I will send my cousin the discount code in hopes that her husband will use it to buy her more flowers! :)

Arrived to the next morning only ordered the night before The person who they were for not around but the flowers were left with her next door neighbour which was fine but no card was left in the recipients door but unfortunately the neighbour went out for the day and my friend didnt receive the flowers till next morning which lead to worry a lot on the Friday as no thank you
Text or message came until she was given the flowers hopefully the flowers were fine but I would use again because the delivery was so fast and very easy to order and good value

In October our son passed away, the whole family were devastated, he lived in the USA with his wife Kirstin who was equally devastated, but still had time to think about his family here in GB. She chose Serenata flowers and the flowers-White roses and other beautiful white flowers, I don't know the date they arrived but it seems to be over a month ago and I have just thrown them away. I did exactly what I was told to keep them looking fresh, and admittedly kept them in the hall which is the coolest place. Each week they got shorter but still beautiful. Thankyou

I have ordered several times for flowers to be delivered to friends/family in UK. I live in Australia and it is hard to find a decent florist on line. Serenata tick all the boxes every time. This last time was exceptional! It was my sister's 80th birthday so I ordered flowers for a specific delivery time. The day before delivery date I discovered she would be away for a few days. Panic! I messaged Serenata and problem solved, they have delayed delivery until she is back. You can't ask for better service than that - Thank you Serenata, I will let you know what they are like soon. :)

Ok so i admittedly have high standards and am often sceptical. However i ordered 2 bunches of flowers paying extra for the medium size and add ons of hand cream and a little cake. I live in the middle of nowhere and one bunch was for next door. Dpd are usually CR*** and there was a minor amount of snow so i didnt hold out much hope. I ordered on the sunday and they were both delivered on the monday with a cute email saying estimated delivery time and another confirming delivered. I also had both ladies ring gushing about their flowers. So well done. Will use again and thoroughly recommend.

The only place in the UK that I could find to deliver flowers on Mother's Day. A lot said they could - even 'reliable' folks like Tesco and M&S, as well as Interflora and the like - but when you got to check out (after giving all your marketing details and wasting time at checkout!)... the date was greyed out.

These guys said they could - AND - the actually could - AND - they did! Thanks!

Not only that, but the price was more than fair, and the flowers were BETTER than I expected (you know they never look like the photo right? - these actually looked better.)

I got an email telling me they would be there and then another telling me they were delivered.

Overall - AWESOME service and EXCELLENT product.

I am VERY HAPPY!

Ordered flowers for elderly family who are going through chemotherapy as a nice surprise. they were delivered not to door but squashed through gate which had large sign stating press button to open gate? they would have not had been found had a neighbour not popped in to check on them. I made complaint to company but was told I needed photographic evidence. as recipients are 90yrs old they do not have mobile phones and I do not live near them. Serenta Flowers advised me I should have let them know flowers were being delivered? Is not the sending of flowers meant to be a surprise? I escalated to manager but was repeatably told to sent photos? I asked if delivery person was spoken to - no explanation.

Ordered a "Freya" bouquet of flowers for a very special family 75th birthday celebration.

Flower bouquet arrived in a small cardboard transit box. The flowers were mostly unopened buds with an excess of green foliage / only five roses were open. (The presentation of the bouquet was also poor as it looked like it had just been thrown together). The product obviously did not match the description photograph as shown on the Serenata Flowers website (which was important as they had been bought as a gift for a family 75th birthday celebration which was to take place the next day). Because the bouquet could not be used for its intended purpose a replacement had to be bought at short notice from a local florist.
There was also no telephone contact number for the florists who made them up so that I could get a replacement as they were supposed to be given to the recipient the following day.

I opened up a complaint on the Serenata website where I stated that the flowers were unsatisfactory and provided a photograph of the bouquet I had received as requested. I said I did not want another bouquet as it would not be delivered in time (and I had since bought my own replacements). I requested them to come and pick the original flowers up and for a refund.

I later received a reply from a "Customer delight" (?) service operator called "Ana" stating

"After reviewing the image, our floral team has confirmed that the bouquet has been made to the correct quality and size as expected.

If you are unhappy with the flowers after following the care instructions, please contact us again with an additional photograph, within 5 days of the delivery date, showing the specific issue and we will look into this further."

Unfortunately I hadn't got 5 days to wait so I had to go to Tesco and bought ?40 worth of flowers and made my own display.

However I did as instructed and 5 days later the bouquet was still not fit to be used with many of the flowers still unopened. So again I sent a message to their customer services attaching a photograph of the bouquet which was still, in my opinion, not as described and thus unable to be used.

Then followed several emails back and forth with "Skye" and despite more photographs their customer service rep insisted that there was nothing wrong with the bouquet and even at one point insisted that I did a stem count (to my mind wilfully misunderstanding the nature of the problem and deliberately stalling / trying to deflect the complaint). They then stated that they were unwilling to progress the complaint any further and as a consequence of that I have had to initiate a chargeback complaint with my credit card provider for a refund.

This used to be a good company but it is not the first time I have had issues with poor service in the last year and now I will never use them again. I would seriously recommend that anyone reading this review look elsewhere.

Ordered for a 47th wedding anniversary for my wife to surprise her at her workplace

Received an email stating the delivery window

4 hours later having not received anything further and being told I would be contacted on delivery, I tracked the package to see it come up as a failed delivery

Sent 3 emails to the Company but only received a standard reply 24 hours later stating that they would contact the courier

Sent a further email this morning still not had a reply so started an online complaint through resolve

My wife came home from work just now with a flatpack of sad flowers dated 07/04/23, obviously been lying without any water in a van all over Easter

Order number [protected]

Order placed 26/03/2023 delivery date 27/03/2023

Flowers were dead and droopy one day after delivery.

These were a thank you gift and were not the cheapest of the selection.

I have attached a picture for evidence.

I have purchased flowers from Serenata on other occasions and have never complained before. I was very embarrassed and extremely disappointed, especially as I don't know the recipient that well.

My email address for a response is [protected]@gmail.com

I await your reply

Thank you

Jacqui Simpson

I ordered on flowers online from SERENATA FLOWERS on Saturday 18th March. I chose a bouquet called Honey Bunny for Mother's day, I'd like to complain about the quality of the bouquet received for various reasons.

1. The flowers were in a lamentable state. Completely wilted!

2. The bouquet bears almost no resemblance to the one ordered in quantity, quality and number of blooms - a very misleading website!

I am very disappointed with the product and the service provided as well as the customer service which limits itself to offering robotic type responses.

This is particulary upsetting since it was a Mother's day gift and I am overseas and unable to see my mother on this special day.

First picture actual blooms day 5: after customer service fobbed me off with waiting to see the fowers "true splendour" and misleading photo of what they should look like.

My sons and their families in Scotland sent me a plant for Mothers Day. When I opened it I found it had been turned upside down and the plant was loose and soil everywhere in the box. It had had some kind of lattice covering around the plant (I imagine) which was all loose in the box and broken. My husband re-potted the plant and made it reasonable so I told my family it was Ok and thanked them. BUT this is a disgraceful way to deliver something so important and I was bitterly disappointed at the state of it and upset for the family as I am sure they would have been disappointed with the service.

Perhaps you could look into the people who carry out your deliveries in this area i.e. Oulton Broad, Suffolk.

Mrs P Newman

I ordered flowers for my niece which were delivered yesterday, I've ordered flowers from you in the past so thought they were going to be the same as before, but the ones my niece received yesterday are all wilted and not in good condition and look nothing like the ones I ordered, ref no is, [protected]. I would just like resolved as soon as possible. Many thanks.

The flowers were ordered from the USA as a birthday gift in the United Kingdom, and cost £35.00. The photograph provided by the company bore no resemblance to the flowers that were delivered. The flowers were of inferior quality and much fewer than paid for. As can be seen below, the photo on the left looks nothing like the actual flowers delivered which is the photo on the right. The delivery was on time on February 7th 2023, but my complaint to Serenata Flowers was met with "leave it a while, they will look better later"? This is a rip-off. I would advise that this company be totally avoided.

Do NOT use them. Worst experience ever. I ordered and paid for flowers last Friday for my daughter’s birthday to be delivered the following Tuesday. Still no flowers! It was her first time without her family on her birthday and I really wanted to make it special for her. They’re now saying they will not refund even though flowers were never delivered! Worst ever

This company autofilled the incorrect address, when I tried to change this it was not possible, I contacted them 2 days before delivery and they still would not change the address so the flowers are going to the wrong address which I informed them... I asked to either change the address or give me a full refund, they refused both! absolute cowboys, spend your money with a professional company..

I wrote to them on behalf of Ms Miller in respect of two orders she placed 16th July. The recipient had just suffered a major bereavement & Ms Miller (who is registered blind) went to incredible lengths to procure flowers to be delivered as a way to give some cheer. The bouquets ordered were a wonderful gesture, fitted the moment & desirable but what was delivered a poor & quite frankly a cruel sick joke. Whoever the company tasked with completing the orders has not in any way, shape or form completed the bargain satisfactorily or anywhere near. In fact, not even slightest bit close. Ms Miller understands a variation might occur, but nowhere near what transpired. The bouquets were tiny, not the flowers or colours ordered nor the designs. Ms Miller is very upset & her expectations shattered.

I ordered a potted plant for Mothers day, it arrived with the plant stem itself broken and the pot smashed to pieces. I have contacted Serenata on three occasions and the matter is not resolved, they offered a £3.50 refund yes that is correct three pounds and fifty pence which quite frankly is a huge insult. The reference number is [protected] costing £34.99 and was placed on the 24/03/2022 for delivery on the 27/03/2022

Dear Sir or Madam I have been trying to get a resolution to my complaint regarding the above order number which was ordered last Monday 14th March for delivery on Tuesday 15th March. I ordered Dragons Kiss, an orchid at £29.99 for delivery to Miss Shantelle Goodchild at 19 Allum House, Christlea Close TW5 0DB. My friend was expecting the delivery and waited in all day. I received an email in the late afternoon around 3.30pm to say the gift had been delivered. I contacted my friend who told me she had not received it. We waited until nearly 6pm but it still it had not arrived so I emailed your customer service. Leo responded saying he would have to investigate what had happened, he checked the address which was correct and told me it would take about 48 hrs to resolve as the courier would need to be interviewed. I waited for 4 days and as I had not heard anything I then contacted your customer service again without success. I have not heard anything more about this since. It is now 9 days without anything from you and I am extremely disappointed, bewildered and angry that nobody has contacted me despite me emailing you daily. Please can somebody contact me to let me know what happened to the plant gift and why I have been left hanging without a single word from you regarding this problem.

Thank you

Jenny Rose

[protected]@sky.com

tel: [protected]

Sent flowers to wrong number of house 15 in stead of 16 Fyffe Street, Dundee, DD1 5QN...the rest of the address was fully correct. There is in fact number 15 Fyffe Street does not exist...therefore where were the flowers delivered ? Should the courier not have brought the flowers back to the depot as NOTdelivered...the recipient of the flowers has lived at number 16 for over thirty years and the street is short and narrow...l have contacted the help line several times and all l get sent are the terms and conditions, but never where the flowers were actually delivered...there lies the mystery, delivered to an address that doesn't exist

Hope you can shed some light on this

Stephanie Johnston

No call [protected]

I purchased a Bouquet for my wife for Valentines Day on Saturday 12th February. These cost £67.96 including a vase and were called 'Rouge Romance'. When they arrived they looked nothing like the illustration against which I had chosen to make the purchase. I have added photographic evidence that i think speaks for itself.

The flowers delivered for valentine to treat myself made me angry and messed up my day, they are really worst flowers ever, does not in anyway look like what was advertised, even with little variation it is terrible. It is very sparse and looked like something that has been trodden on.

It has dried up leaves and nearly broken branches. Dried red roses, just 2, had 3 yellow roses and 1 of it is already dry.

It is a very disappointing delivery, this is an absolute rip off.

I don't want a replacement I want my £29.99 back.

Thank you

Worst bouquet of flowers I have ever seen. I understand that there is always a slight variation but these were diabolical. I could have purchased a bouquet ten times nicer from a local shop.

Not only were they very disappointing but also highly embarrassing.

I had placed an order for these flowers from Serenata Flowers for my aunt for her birthday. It was her first birthday since the passing of my uncle a few months back so I really wanted to cheer her up by sending the flowers to her.

The flowers arrived looked nothing like what was ordered and a few were damaged. I decided to email Serenata Flowers to raise my complaint and express my disappointed.

To my horror their customer service was just as bad as the flowers, poor standard and absolutely appalling. They requested photos of the bouquet which I emailed them straight away along with an image of what I had “ordered” and “purchased”from them. Their reply was that they can’t do anything because the photo I sent wasn’t clear. The photo was very clear and it was also a close up. I then decided to resend another photo, even though the first one was definitely clear enough! I kept getting excuse after excuse. They then emailed me a list of flowers that should have been included in the bouquet and out of a list of 6 flower names only 3 were in the bouquet and it should have had a total of 21 flowers in the bouquet however there were only 9 the rest was green leaves. I’ve spent a lot of time going backwards and forwards with them and they just seem to reply with the same generic reply.

Serenata Flowers are clearly running a very poor business and having read through several of these reviews it clearly evident that they are ripping people of their money and have no shame.. I have had a very poor and upsetting customer experience.

I ordered a bouquet of flowers to be delivered to my daughter at Post Code CR0 2GL on Saturday 5th February, 1 day before her birthday.

I was informed that delivery did not take place because the Concierge did not accept the flowers. My daughter was home at the time and Seranata did not bother to try and contact her.

I got in touch with Customer Care and they (Neal) informed me that the courier was contacted and that they will try and deliver flowers Saturday afternoon. My daughter was home and she also notified Concierge to accept flowers on her behalf in case she was not available.

Sunday morning I again contacted Serenata Customer Care (Sammi) and they told me that I will have to pay an additional 50% of total cost to have flowers delivered.

I have requested a full refund and have to wait for their ‘investigation’ before conclusion.

George Galea

I ordered 3 bouquets costing £86.. The flowers were sparce.. Expensive bunches of flowers.. They were nothing like the images online and on tv.. They were absolutely shocking.. I reported this issue after 7 days but because I didn't take pictures within the first 5 days I was told I had no rights to complain.. They were gifts.. Which was embarrassing.. I've message over 50
Times... No refund. No resolution.. Shocking customer service..
All I recieve is appolologies... Saying it won't happen again.. And it was a one off... All 3 of my bouquets were the same... Disgusting.. Shocking... Embarrassing bunches of flowers.. As I say i've tried over 50 times for them to rectify this matter but customer services are not prepared to help whatsoever...
I've written a review on there site.. But surprise surprise they've taken it down.. The only reviews on there site are good ones.. Which is dubuous to say the least..
Beware new customers..
Buy a bunch of flowers from the supermarket.. Theyll be better quality and a fraction of the cost..
These flowers look nothing like the images on their site and on the television...
Don't be fooled.. You think your paying all that money the flowers should be beautiful...
I will definitely not be using serenata ever again.. And would never ever recommend this company to anyone...
They're rip-off merchants...
I've recently read some reviews on trust pilot... Omg they're are so many people in the same situation as me... Some reviews being identical to mine... I expect they didn't get any joy from customer services.
Do not order from this company...
Rubbish flowers... Rubbish customer service.. Full of patronising half baked apologies... No resolution..
Certainly no refund... All they're doing is selling rubbish flowers.. And not caring about after sales complaints...
I shouldn't have to message over 50 times... Its not good enough.. No customer should have to do this..

.

Dear Sir/Madam

A couple of days ago I placed an offer for (Sweet Embrace) for my friend Mrs L Davies for Monday 6th December delivery, after providing all of the information plus payment my screen cleared and the order form disappeared.

I assumed the order had not gone through as I did not receive any confirmation but my credit card has now been charged the full amount.

Please make some enquiries at your end to assure me my order will go ahead.

Yours faithfully

Mrs M Birchall