MyKnobs
Reviews and Complaints

BUYER BEWARE: I am a licensed GC home builder in Santa Monica, and this scam company (myknobs and emtek) sent me fhe wrong lockset, wrong finish, and refuses to accept responsibility. Their customer service is extremely rude and unhelpful, and the hardware they sell is absolute junk. Dont waste your money, you will be dissapointed in the end. You will have better luck online with Home Depot, or Amazon, or through a more reputable seller like schlage, or kwikset. Avoid any seller using Emtek as a supplier, you will be in for a massive headache, trust me from my terrible experience. Good luck consumers.

Save yourself a headache. Ordered door knobs from here in July. For weeks the status said "sent to warehouse". I finally called and they said oh these are back ordered until September 19th. I called a week after the 19th and had to call 3 more times. They kept saying they were waiting for the manufacturer to give them an update. I finally said just cancel the order and refund me. It was only then they said, oh they're due mid-October. I asked for the refund anyway and they said they would submit it but I'd have to wait to hear if the manufacturer would authorize it! Now I have called to follow up and they said they are still waiting but I should receive an email from them when it's complete. This company has never sent me an email, never returned my calls. I have to continually call them for what little information they can give me. They are just a middle man and it will be a nightmare to get your money back. I will now dispute the charge with my credit card company.

So, I bought these really adorable knobs for my laundry room, you know? I went for the copper ones, but man, they didn't look all that great. I was kinda bummed, you know what I mean? But hey, I decided to give it another shot and swapped 'em for some antique silver knobs instead. Gotta say, I wasn't too thrilled when they hit me with a $25 restocking fee. Like, seriously? Not cool, man. Definitely made me think twice about doing business with 'em again, you know what I'm saying?

MyKnobs is a company that collaborates with various vendors to provide a wide range of knobs. However, one thing that bothered me was their process for returns. When I had to return an item, I noticed that MyKnobs would wait until they received their credit from the vendor before issuing a refund. This caused a significant delay in receiving my money back, taking nearly four weeks in my case. This made me wonder about the financial stability of MyKnobs.

So, I went ahead and bought something from MyKnobs, right? But then, I had a change of heart and decided to cancel my order. I called them up, like, less than 5 hours later, you know? The person on the other end told me not to worry, that my order was canceled. But guess what? They still went ahead and processed it anyway! Can you believe that?

Now, let me tell you about their customer service. Oh boy, it was a real nightmare! Those folks were beyond rude, I'm telling you. And to top it off, they couldn't even answer a single question I had. Like, seriously? What kind of customer service is that?

Let me give you a piece of advice, my friend. Stay far away from MyKnobs. Don't even think about ordering from them. Trust me, it's not worth the hassle.

I really dig the super solid quality of my brand spankin' new kitchen handles, man. They're the bomb, dude! This was my first time ever shopping on this website, and I gotta admit, I was a bit skeptical at first. I mean, who knows if they'd actually ship my stuff, right? But hey, I took a leap of faith and boy, am I glad I did!

Let me tell ya, these knobs are top-notch, no doubt about it. They're sturdy, well-made, and they give my kitchen cabinets a whole new vibe. I'm totally stoked about 'em! And get this, bro, I got my hands on these babies just a few days after placing my order. Talk about speedy delivery!

Now that I've experienced the awesomeness of MyKnobs, I can confidently say that I'll be coming back for more. I mean, why settle for anything less when you can have the best, right? These guys know their stuff when it comes to knobs, man. I'm already planning my next purchase, and I can't wait to see what other rad options they have in store.

So, if you're in the market for some killer kitchen handles or any other knob-related goodies, look no further than MyKnobs. Trust me, you won't be disappointed. They've got the goods, they've got the quality, and they've got the speedy shipping. It's a win-win, my friend. Don't miss out on this groovy shopping experience!

I bought 25 knobs from MyKnobs about a month ago. I accidentally ordered 9 extra knobs, which was a big oopsie on my part. Turns out, there's this pesky 25% restocking fee that I didn't know about. And guess what? I have to pay for the shipping too! Ugh, talk about a bummer.

It seems like different brands have different return policies, and this company is no exception. So, if you're planning to order from them, make sure you're aware of their return policy. Lesson learned for me, I guess.

Anyway, I'm still going to return those 9 extra knobs because hey, getting some money back is better than nothing, right? But man, it really stings to lose over $100 for my little mistake. Ouch!

I gotta tell ya, MyKnobs ain't all it's cracked up to be. They claim to be a one-stop shop for all your knob needs, but let me tell ya, they're just a middleman. If you wanna return somethin', you're in for a real headache. You gotta send it back to the manufacturer, and guess what? You gotta cough up some dough for a restockin' fee and your own return shippin' costs. Ain't that a kick in the pants?

Now, let me share my own personal horror story. I had to return some heavy-duty stuff, and guess what the manufacturer said? They wouldn't accept no packages from the good ol' USPS. Nope, I had to go the fancy-pants route and ship it through UPS or FedEx. Can you believe that? Talk about a total waste of time and a drain on my wallet.

I gotta say, this whole experience left a sour taste in my mouth. I mean, who wants to deal with all this hassle? Not me, that's for sure. So, if you're thinkin' 'bout buyin' from MyKnobs, just keep in mind that their return policy is a real pain in the you-know-what. Save yourself the trouble and find a place that's gonna treat ya right. Trust me, it's worth it.

This company is like, really bad, man. I had to pay like 12 bucks and some change just to return their garbage. And get this, they didn't even give me a return label when they sent me the wrong stuff. I ordered these cool "black matte finish bar pulls," but what I got was some shiny nonsense. Their customer service is a joke, seriously. They only accept return packages from UPS or FedEx, like who does that? And get this, you gotta wait like three whole days just to get an email saying they approve your return. Then, you gotta email them the receipt to prove you actually bought their crappy products. And guess what? You gotta wait a whopping 10 days for them to process your refund, if you even qualify for one. Ugh, I should've checked some reviews before dealing with these clowns.

If you're someone who doesn't usually buy hardware often, you should be careful when dealing with MyKnobs. I recently discovered that they act as a middleman, and my order for 5 knobs (just samples, mind you) would be coming from various vendors. Now, here's where things get tricky. Each vendor charges a whopping $8 for shipping. I thought I was in luck when I had a free shipping code, but it turns out it only covered the shipping from one vendor. Can you believe that?

Naturally, I decided to cancel my order. But oh boy, the drama didn't end there. Once I noticed that my order had actually been fulfilled, I called them not once, but twice to find out what was going on. And guess what? Each time I called, I got a different story from the person on the other end. It was like they had no control over their own orders! How frustrating is that?

To my surprise (and annoyance), I eventually received all 5 knobs. At that point, I thought to myself, "Is it really worth the hassle of sending back two knobs and dealing with the shipping costs and restocking fees?" The answer was a resounding no. But let me tell you, this is not how you keep customers happy and coming back for more.

So, if you're a regular Joe like me who just wants to buy some knobs without all the unnecessary complications, I suggest you steer clear of MyKnobs. They may have a wide selection, but their lack of control over orders and their sneaky shipping charges are enough to make anyone think twice. Trust me, there are better places out there to get your hardware fix.

Terrible Customer Service. They didn't even bother to let me know that they couldn't fulfill my order before they went ahead and shipped part of it. Now I have to pay the installers twice because they have to come back for the second installation. What if the second batch they ship doesn't match the first one? When I call them, they couldn't care less, and I can never speak to a supervisor. These people have cost me extra money because of the installation, and they didn't even give me the option to choose another tile that was fully available.

I've sent them countless emails and made numerous phone calls, but they just don't care. Do yourself a favor and find another company to place your orders with. I absolutely cannot recommend them.

So, I recently purchased this fancy Italian door knob from MyKnobs, hoping to give my newly renovated condo a modern touch. I was willing to splurge a whopping $300 on it, thinking it would be the perfect addition to my door. Boy, was I wrong!

When the package arrived, I eagerly opened it, only to find out that the design of the knob didn't match my door at all. Talk about a major disappointment! Frustrated, I decided to return it and get my money back.

Now, here comes the real kicker. I sent the knob back in its original box, thinking everything would be fine. But guess what? MyKnobs had the audacity to send it right back to me, along with a note stating that they don't accept open packages. Can you believe that? I mean, seriously, who does that?

This whole experience has left a bitter taste in my mouth. It's no wonder why Amazon is dominating the retail industry. With their hassle-free returns and excellent customer service, they truly know how to keep their customers happy. MyKnobs, on the other hand, seems to be stuck in the Stone Age with their outdated policies.

I have made up my mind - I will never, ever purchase anything from this provider again. Their lack of customer service and refusal to accept returns is simply unacceptable in today's market. Just look at Bed Bath and Beyond, struggling to stay afloat, and Walmart closing down stores. It's clear that businesses with such terrible customer policies are doomed to fail.

So, if you're looking for a reliable and customer-friendly online retailer, I suggest you steer clear of MyKnobs. Save yourself the headache and go for a company that actually values its customers. Trust me, you'll thank me later.

So, I gotta tell ya, I had a pretty rough experience with MyKnobs. They sold me this product, right? But here's the thing, they didn't even have it in stock! Can you believe that? And to make matters worse, they kept feeding me these lies about how it would ship in just a couple of days. I mean, come on, guys, be straight with me!

Now, let's talk about their customer service. Oh boy, was it a nightmare! The wait time was just unbearable. I mean, who has time to sit around and wait for ages just to get some answers? Definitely not me. It's like they don't even care about their customers, you know?

All in all, I wouldn't recommend buying from these guys. They really let me down with their false promises and lackluster customer service. Save yourself the trouble and find a more reliable place to get your knobs. Trust me, you'll thank me later.