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This company charged my credit card after a supposedly free trial and signed me up for monthly fees for discount shopping that I didn't even know about, then they made it impossible to get refunded when I called. So now they are being sued and I am going to call the law firm that is trying to get the money refunded.
Franklin Lemond
Webb, Klase & Lemond LLC
+[protected]
Class Action Lawsuit Filed Against Vertrue, MasterCard, MyLife.com, Oak Investment, and Others Regarding Allegedly Fraudulent “Membership" Fees for Bogus "Savings Clubs"
Lawsuit claims that Defendants profit from charging consumers fraudulent fees for savings club “memberships”
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Atlanta, GA (PRWEB) March 13, 2014
Atlanta law firm Webb, Klase & Lemond, LLC has filed a class action lawsuit against Vertrue, Inc., Adaptive Marketing, LLC, Velo Holdings, MasterCard International, Inc., MyLife.com, Inc., and Oak Investment Partners. The suit states that Vertrue partners with MyLife.com and other deceptive online businesses to trick consumers into unknowingly joining Vertrue’s “consumer savings clubs.”
According to the lawsuit, most club “members” never make use of their savings club “memberships” and cancel their subscriptions immediately upon learning of the fraudulent charges. According to the lawsuit, MasterCard earns fees by processing Vertrue’s charges while knowing they are fraudulent and processing such plainly illegitimate charges violates MasterCard’s agreements.
The lawsuit further states that Vertrue’s parent company, Velo Holdings, and MyLife.com’s investor-owner Oak Investment Partners, which invested $25 million in MyLife in 2007, also participate in Vertrue’s improper practices. The case, Chi v. Vertrue, Inc., et al., was filed in the United States District Court of the Northern District of Georgia, Atlanta Division, on February 28, 2014 and has been given case number 1:14-cv-00614-TWT.
The lawsuit proposes a class action on behalf of all consumers nationally who have been harmed by these practices.
The new complaint alleges that Vertrue’s “savings clubs, ” administered by its subsidiaries such as Adaptive Marketing, LLC, include At Home Rewards, At Home Rewards+, BusinessMax, Cross Country Savings, DealMax, Home Savings Mall, Food and Flix, Getaway and Save, Leisure Exclusives, My Great Deals, Passport to Fun, Passport to Fun+, SavingsAce, SavingSmart, Shopping Essentials, Shopping Essentials+, Simply You, Today’s Escapes, Today’s Escapes+, ValueMax, and Your Savings Club.
The lawsuit states that when consumers purchase goods and services from MyLife.com and Vertrue’s other online partners they encounter confusing, obscured ads for Vertrue’s “savings clubs.” Consumers click through these ads without realizing that they have accidentally “joined” one of Vertrue’s clubs, according to the lawsuit. The lawsuit also states that consumers who accidentally join Vertrue’s clubs are charged recurring monthly fees of $20 or more until they affirmatively cancel their “memberships.” Vertrue’s entire business model is based around this deceptive practice, and Vertrue’s co-conspirators, including MasterCard, knowingly facilitate and profit from Vertrue’s fraudulent activities. The lawsuit states that MasterCard approves such unauthorized charges, and profits from them, even though this violates MasterCard’s own rules regarding protection of private customer credit card data.
The suit asserts that the other Defendants are vital to the improper billing scheme. First, Vertrue transmits a consumer’s credit card data to the related credit card network, which the complaint alleges was MasterCard. MasterCard verifies the consumer’s identity and, the lawsuit states, analyzes the transaction to determine whether it is fraudulent. MasterCard transmits the relevant data to the cardholder’s issuing bank which, if it authorizes the charge, sends a verification message to MasterCard, which then informs the issuing bank that the charge has been authorized, according to the suit. The suit claims that the issuing bank then informs Vertrue of the authorization, at which point the purchase is completed and the issuing bank and MasterCard subsequently “clear” and “settle” all of Vertrue’s charges for that day, at which point the illicitly obtained funds are sent to Vertrue. The suit contends that all the Defendants are well aware of the illegal scheme, but they nonetheless participate in order to obtain substantial transaction fees.
Vertrue is a subsidiary of Velo Holdings, an investment group also named as a Defendant in the lawsuit, that acquired Vertrue in 2007. According to the lawsuit, Velo and Oak Investment, MyLife.com’s senior investor-owner, were fully aware that Vertrue’s business model relied on consumer fraud when they acquired their positions in these online companies. The suit asserts that these investors nevertheless controlled, participated in, and profited from Vertrue and MyLife for years while doing nothing to curb the companies’ highly illegal business practices.
If you have unknowingly joined one of Vertrue’s savings clubs and wish to discuss this action, or if you have any questions concerning this press release, please contact Webb, Klase & Lemond by e-mail at [protected]@WebbLLC.com or by calling [protected]. Webb, Klase & Lemond, LLC is a law firm that practices complex litigation with a focus on litigation arising from wrongful deprivations by corporate and government entities.
This company charged my credit card after a supposedly free trial and signed me up for monthly fees for discount shopping that I didn't even know about, then they made it impossible to get refunded when I called. So now they are being sued and I am going to call the law firm that is trying to get the money refunded.
Franklin Lemond
Webb, Klase & Lemond LLC
+[protected]
Class Action Lawsuit Filed Against Vertrue, MasterCard, MyLife.com, Oak Investment, and Others Regarding Allegedly Fraudulent “Membership" Fees for Bogus "Savings Clubs"
Lawsuit claims that Defendants profit from charging consumers fraudulent fees for savings club “memberships”
Share on TwitterShare on FacebookShare on Google+Share on LinkedInEmail a friend
Atlanta, GA (PRWEB) March 13, 2014
Atlanta law firm Webb, Klase & Lemond, LLC has filed a class action lawsuit against Vertrue, Inc., Adaptive Marketing, LLC, Velo Holdings, MasterCard International, Inc., MyLife.com, Inc., and Oak Investment Partners. The suit states that Vertrue partners with MyLife.com and other deceptive online businesses to trick consumers into unknowingly joining Vertrue’s “consumer savings clubs.”
According to the lawsuit, most club “members” never make use of their savings club “memberships” and cancel their subscriptions immediately upon learning of the fraudulent charges. According to the lawsuit, MasterCard earns fees by processing Vertrue’s charges while knowing they are fraudulent and processing such plainly illegitimate charges violates MasterCard’s agreements.
The lawsuit further states that Vertrue’s parent company, Velo Holdings, and MyLife.com’s investor-owner Oak Investment Partners, which invested $25 million in MyLife in 2007, also participate in Vertrue’s improper practices. The case, Chi v. Vertrue, Inc., et al., was filed in the United States District Court of the Northern District of Georgia, Atlanta Division, on February 28, 2014 and has been given case number 1:14-cv-00614-TWT.
The lawsuit proposes a class action on behalf of all consumers nationally who have been harmed by these practices.
The new complaint alleges that Vertrue’s “savings clubs, ” administered by its subsidiaries such as Adaptive Marketing, LLC, include At Home Rewards, At Home Rewards+, BusinessMax, Cross Country Savings, DealMax, Home Savings Mall, Food and Flix, Getaway and Save, Leisure Exclusives, My Great Deals, Passport to Fun, Passport to Fun+, SavingsAce, SavingSmart, Shopping Essentials, Shopping Essentials+, Simply You, Today’s Escapes, Today’s Escapes+, ValueMax, and Your Savings Club.
The lawsuit states that when consumers purchase goods and services from MyLife.com and Vertrue’s other online partners they encounter confusing, obscured ads for Vertrue’s “savings clubs.” Consumers click through these ads without realizing that they have accidentally “joined” one of Vertrue’s clubs, according to the lawsuit. The lawsuit also states that consumers who accidentally join Vertrue’s clubs are charged recurring monthly fees of $20 or more until they affirmatively cancel their “memberships.” Vertrue’s entire business model is based around this deceptive practice, and Vertrue’s co-conspirators, including MasterCard, knowingly facilitate and profit from Vertrue’s fraudulent activities. The lawsuit states that MasterCard approves such unauthorized charges, and profits from them, even though this violates MasterCard’s own rules regarding protection of private customer credit card data.
The suit asserts that the other Defendants are vital to the improper billing scheme. First, Vertrue transmits a consumer’s credit card data to the related credit card network, which the complaint alleges was MasterCard. MasterCard verifies the consumer’s identity and, the lawsuit states, analyzes the transaction to determine whether it is fraudulent. MasterCard transmits the relevant data to the cardholder’s issuing bank which, if it authorizes the charge, sends a verification message to MasterCard, which then informs the issuing bank that the charge has been authorized, according to the suit. The suit claims that the issuing bank then informs Vertrue of the authorization, at which point the purchase is completed and the issuing bank and MasterCard subsequently “clear” and “settle” all of Vertrue’s charges for that day, at which point the illicitly obtained funds are sent to Vertrue. The suit contends that all the Defendants are well aware of the illegal scheme, but they nonetheless participate in order to obtain substantial transaction fees.
Vertrue is a subsidiary of Velo Holdings, an investment group also named as a Defendant in the lawsuit, that acquired Vertrue in 2007. According to the lawsuit, Velo and Oak Investment, MyLife.com’s senior investor-owner, were fully aware that Vertrue’s business model relied on consumer fraud when they acquired their positions in these online companies. The suit asserts that these investors nevertheless controlled, participated in, and profited from Vertrue and MyLife for years while doing nothing to curb the companies’ highly illegal business practices.
If you have unknowingly joined one of Vertrue’s savings clubs and wish to discuss this action, or if you have any questions concerning this press release, please contact Webb, Klase & Lemond by e-mail at contact@WebbLLC.com or by calling [protected]. Webb, Klase & Lemond, LLC is a law firm that practices complex litigation with a focus on litigation arising from wrongful deprivations by corporate and government entities.
The complaint has been investigated and resolved to the customer’s satisfaction.
I joined mylife.com to update addresses from friends for high school reunion. I was able to access the site before I paid when I was a free member, but after I paid then I could no longer access the site. It comes up inoperable action. I am upset. I am angry that I paid money and then I am not able to use the site. I think I have been scammed.
from facebook add, opened link, signed up, entered cc info, logged on, ie.explorer quit. unable to log back in site, chose forgot login info-send to email, checked email nothing sent after site said it sent info login etc... charged my account and now cannot access acount. called my life phone# they will not respond!
I had a similar issue when trying to sign up. Seems that it was because I had previously been a member and was using the wrong login information and password. I did find that their support was very helpful. You can reach them at 888.704.1900.
Good Luck!
Robert
I am having the exact same problem. $36 has been debited twice from my account.
1. I only ordered the 7 day product, and specifically unchecked the recurring billing.
2. They debited my account 3 months later for $36.
3. 3 months after the initial billing, they debited my account for another $36.
4. I have never been able to log in, and they refuse to email any information. They say the info has been emailed, but they never actually email it.
i was charge 71.40 cents when i through the bill would be 5.99 cents the 71.40 cents was in fine prints when it was free i was able to get into my life . com but after they took the money out of my account i did not have access to it call and where not able to get anyone went through email they send message they will get back to me which was 14 days ago did not hear from them yet.
When accessing my profile to update my profile photos I get the attached screen which returns 3 - 4 times then freezes the browser which after about ten seconds crashes and quits.
Dear sir,
I am chittaranjan Das from India( balasore, Orissa) i am yahoo/msn micrisoft windows lottery prize winner promot 2010 Total amount.1, 000, 000.00GBP my winning certificate no.is 2319045 your Diplomatic persion Mr Rechard Champbell he call backed me & told me about my parcel, he released my parcel at International Airport India in State Bank of India Branch but i am in doubt my parcel released at which international airport so i am unable to contact with S.B.I coustomer care. please i want to conform which international airport in india that MUMBAI, DELHI, KOLKATA, CHENNAI.Diplomatic persion india contact no.is +[protected].please inform to Diplomatic persion he could conform me sir. thanks you.
I originally signed up for a one month trial subscription and have been charged twice so far, unauthorized for that matter. I even went so far as to have my bank reverse the charges for the unauthorized debit to my account, even changed my debit card to prevent any further unauthorized charges to my account, and mylife.com was still able to access my bank account even after the bankcard change. I am livid!
This is a bug. It works in FireFox 3.5 and Internet Explorer.
i signed up for the membership for 13.95 and they took 107.95 from my checking account.. now i am unable to sign back in who do i contact. please feel free to email information that anyone has to report them., . nancy833@gmail.com please help!
Do NOT and I mean DO NOT sign up to this website. They are a scam. They make you sign up just to find out the information your looking for. You have to sign up for a membership is taken out of your card every month. You have to call the company just to cancel your account and threaten lawsuite just to make it happpen. Please do not sign up for this or you will be taken!
Hey! I’m in Louisiana and you just saved me from making a big mistake. Thanks
I recently found my name on MyLife, , I have never signed up for an account. Yet they list my name, , , my wifes name, he relatives and worse our home address, right down to the city, street and number.
This invasion of peoples privacy is dangerous and should be made illegal. This is a very unethical and unsavory business.
I did the same thing; used the site once and was surprised to find I was a "monthly subscriber". I couldn't find a way on the website to cancel so I called their Help number; got a recording. By then I figured it was maybe a scam so I changed my VISA account, so small chore, because I didn't want these crooks having this information. Alas, they know (and now I know) that they can still charge me because the bank will automatically link changed accounts!
So I today called the MyLife number on my VISA statement and to my surprise someone answered and agreed to cancel my "subscription", even gave me a confirmation number on the cancellation. Then I said I wanted the original charge removed as well ($11.95, big deal) and after "checking with her supervisor" the young lady even removed that, and gave a second confirmation number.
She asked if there was anthing else I wanted and I said Yes, I'd like to know the name of the company president and his phone number. She said that wasn't possible. But I found out the CEO is Jeffery Tinsley and he's apparently a well-regarded entrpreneur in the internet merchandising world. Well, he's clearly bright enough to knowingly mislead a lot of people and if 99% of them acquiesce to his smarmy business practices he'll still make millions. He knows this.
So if you want your account canceled and your money back, call [protected]. At least that's their number this month. Jeffery's pretty cleaver though so call now before it's too late. Smarm has a way of moving fast.
Do not be suckered in. They get your info from public data and post it all over Google and the internet. I would say don't even bother to contact them to get it removed because they will try to get your CC# to prove you "own" the info. Instead file a complaint with the BBB and contact your member of Congress to demand a public hearing.
Same here. File a BBB complaint and contact your members of Congress. Let's make it illegal.
We need to contact the State Attorney General or Consumer Protection or a private attorney to file a class action suit. I have never been scammed like this. They are smooth, unethical and conning a lot of people out of money. Wait until a year after initially being scammed. They send an e-mail stating that they will be billing your credit card or PayPal next year too. Where does PayPal fit into this scam? Any recourse?
They will not stop taking money from my account . They told me it would stop and they have continuied to steal money out of my account. This is a crime and they are doing it in the clear light of day! They need to be stopped and refund the stolen money back!
Website initially stated onne charge, and then billed for more.When routed to thier service website, it showed different rates, verymisleading.
i joined the website to see who was searching for me and now after they took my money i think it was 29$ I cant even log in anything i get a error msg email validation error
MyLife.com formerly known as Reunion.com, is a people search website where you are able to obtain information for someone who you are currently looking to be reunited with. You join the website, select your membership, decide if a 1 month plan works for you, or even a 12 month plan depending on your need. All subscriptions are paid upfront for the full term. All memberships are set to automatically renew unless that feature is turned off before hand. You are able to do this by going to your settings under your My Account, and selecting the off feature or by calling Customer Care. The subscription allows you to conduct unlimited searches in order to obtain a telephone number or address. Public information is obtained thru a third party. If you conduct a search for someone be specific, include an age, a recent location, narrow down your search. If no information for a name is found, an account will generate, until that person who you are currently searching for creates an account. As a paid member, you are also able to conduct messages to reunite with another user. Remember, if you send a message to a name created profile, that other user will not be able to read or reply until a subscription is selected. There are also more features and benefits for being a paid member! MyLife is not a fraudulent company, don't blame the company for your lack of responsibility by not reading the terms and conditions. Affiliations with other companies are selected by you. Once a membership is selected, you will be directed to an affiliated partner, you choose to opt out on special offers, if you don't, you will subscribe to their services.
*Always read the fine print when signing up for a non-refundable subscription.
It does state that all memberships are billed for the full term.
*Regarding PayPal: PayPal also has an Auto-renew feature that must be turned off before hand, or else the account will renew.
Your trying to bring upon a "lawsuit" that you will most definitely lose.
Agreed to pay one price for services and they take out a lot more money and continue to take other charges.
My Life very deceptive company, they state one price, then before you know it! you are billed for several hundreds of dollars, BBB needs to take action against this company, I know. it happened to me, however I was fortunate enough to get my refund.
My Life very deceptive, when you join they specify one price
soon your ending up with several charges, that are hidden, BBB needs to look into these complaints, fortunately for me I was able to get my money back.
Want to cancel "account." Phone number for doing so, [protected] is never answered. Cannot contact this company.
Was charged 60.00 then 19.95 every month after for nothing very rude trying to cancel. Never signed up for this.
They offered me a onetime free viewing of mylife.com, and then double charged me over $100.00 dollars after I entered the site. This site is a ripoff.
This website aggregates information from other websites and invades your privacy by making it "available" to others. Really difficult to have information removed, and it's really just a scam to get your email address for the most part. If it comes up with a listing for someone and you "join" to see more, it makes you submit your email and then says you have to pay for more information. SCAM.
What they did'nt bill you 3 Or 4 times on your credit card & then sign you up for a membership with savings ace.com & give them your credit card number? If not you got lucky.
So glad to see that Rock & Roll still lives on, Thanks Brenda!
Registered for a 3-month period, didn't realize they took the whole 3 month payments at once. But then later I tried to log back into my account and originally I didn't provide a login/password, was never asked of me, so I was unable to log in and requested them to send me my password, well it's been 24 hours and nothing in my email. Hope they enjoy my $23+! This website sucks! Everyone just needs to use Face Book!
My Life's online subscription service misleads in promoting its beginning service plans. The service online does not clearly state that an one month subscription becomes a full year plan with the advertised price cost mutiplied by twelve at the assent of a mouse device when payment made through a credit/debit card feature. My Life's on line internal and third party subscriptions providers must be regulated and held accountable for misleading promotion advertising practices up to civil and criminal law remedies.
This webiste does not give full details of what you get when you order online. Every time that anyone goes from one to the other in same website they charge extra for it and the original charge is already a hundred dollars. DO NOT GIVE THEM ANY BANK INFORMATION OR THEY WILL AUTOMATICALLY RECHARGE YOUR ACCOUNT! They are crooks and very deceptive.
Mylife.com advertises that you can search who is looking for you/searching you on internet and says it is free.
But it is not free. First they ask you to register and then they ask you to pay by credit card etc.
Mylife.com advertisement is not truthful. Mylife.com searches are not free. You have to pay money.
False advertising.
Mylife.com is a scam. They lure you and make it appear that searches are free.
It is not Free. They are a commercial site misrepresenting and luring people with false advertising.
"START you searches for free.
EXCUSE ME WHAT? Misleading people.
In fact mylife.com says "find who is searching for you free"
It is not free. It is false advertising.
Does poster lovefist gets money for "trying his level best" to insult posters?
Is it a job for you? How much money are you getting?
Or you just get a high from insulting posters?
or are you a troll?
Which one is it?
gkenigmatic eaxctly. That lead me to believe that it was free. Atleast just a 1 name. Well "find out... .
Who can be searching for you? males or females.
But when I typed in my info. It di dnot give me the location of the person who is searching for me. You know so I did not saw the location.
There are only 2 sexes ususaly searching - male or females. So that is very vague.
That line "find out who is searching for you free" lead me to believe that they will give names/locations but that was not so hence the frustration. I typed in my info and then It searches but I have to pay for membership.
They should say something like "find out who is searching. They should not say "free." That will make it clear.
raza.com a Pakistani company that also does heavy sponsorshp of Indian tv serials on zeetv/sony tv/star tv etc. and uses Indian tv soap actors to promote itself. Some sing songs like raza raza raza.com ...I am tired of hearing it. A Pakistani company is making money off by using Indian tv soap actors.
previous post is in wrong place. Should be under raza.com compalint by another poster.
mylife.com listed my mother as a contact on my account and that she was a member since aug. 11, 2011. I know this is not true because my mother died a year before i got a mylife.com account.
im suppost to b a preimum costumer n get every thing if i buy sumthing. well i did and im not getting what they said! its ###! i want to know how to get a hold of them personaly cause they are not standing 4 what they told me!