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MyLife
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2.1 372 Reviews

MyLife Complaints Summary

99 Resolved
249 Unresolved
Our verdict: When using services from MyLife with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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MyLife reviews & complaints 372

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11:11 am EDT
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MyLife Background check

Gave me the wrong information, gave me my son's info instead of mine I can't give you any more info because I don't remember when I used them. All I know is they gave me the wrong info and they won't refund the fee and cancel the info they have on me from their website and they keep sending me endless emails! My email is [protected]@gmail.com Jeffrey D McKenney. Ag3 66 Newark, Delaware my son is junior and is 29 years old

Claimed loss: I forget what I paid

Desired outcome: To be reimbursed and to have them stop sending me endless e-mails

Confidential Information Hidden: This section contains confidential information visible to verified MyLife representatives only. If you are affiliated with MyLife, please claim your business to access these details.

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12:00 am EST

MyLife Be Cautious Before Engaging with Mylife.com

As someone who values transparency and trustworthiness, I must caution you about Mylife.com. Numerous customers have reported negative experiences, including unauthorized charges, misleading information, and poor customer service. One customer mentioned being overcharged and facing difficulties in obtaining a refund, while another highlighted the lack of accurate information provided. It's essential to approach Mylife.com with caution and carefully evaluate the risks before engaging with their services. Your online safety and financial well-being should always be a top priority.

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5:19 pm EST
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MyLife Initially I thought this could be a helpful tool, however when they falsely claimed I was related to an individual in

Initially I thought this could be a helpful tool, however when they falsely claimed I was related to an individual in another part of the state they would not correct it. I asked them 3 times to correct it with no response. Instead they use fear of your reputation as a way to get you to pay for their "services". Manipulations like this need to stop.

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Is MyLife legit?

Our verdict: Complaints Board rates MyLife highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 28% resolution rate for complaints about MyLife raises questions. Diligently reviewing MyLife's client feedback and resolution practices is recommended for those considering MyLife's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

MyLife earns 85% level of Trustworthiness

Excellent Trust Notice: MyLife near-perfect at 85% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for MyLife. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

MyLife has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

MyLife has claimed the domain name for mylife.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Mylife.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up MyLife and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • MyLife has been found to only resolve 28% of 24 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • There was some difficulty in evaluating or examining the information or data present on the mylife.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
  • We conducted a search on social media and found several negative reviews related to MyLife. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:07 pm EST
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MyLife STALKER ALERT!

STALKER ALERT! This website allows anyone to *** about you, clone you and then send a copy cat negative version of you out into the world. My FAKE profile stated that I left my children because I was a drug addict by a woman who will have sex with your husband, brother, cousin, wife, father, mother and program director just to brag about obtaining NAME BRAND sunglasses she looks like a blind rat in.

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MyLife Martin helped me with the refund I request quickl &

Martin helped me with the refund I request quickl & nice

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MyLife It gives you basic info, but if you want more in-depth info you have to pay for the next level

It gives you basic info, but if you want more in-depth info you have to pay for the next level. It was very easy to cancel.

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MyLife Great Customer Service That I've ever Experienced, Very Professional Customer Service

Great Customer Service That I've ever Experienced, Very Professional Customer Service.

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MyLife Jessica was very helpful and mindful to my needs

Jessica was very helpful and mindful to my needs. She was a please to deal with and was extremely professional.

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MyLife I joined MyLife to search for a missing relative

I joined MyLife to search for a missing relative. The information I learned was beyond just helpful. I have recommended MyLife to many friends. My search included many sites on Facebook, and I always mentioned MyLife and how incredibly helpful it was. Thank you

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1:45 pm EST
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MyLife Fraudulent subscription charged to my bank

This morning while checking my bank account I discovered a charge of $155.40 to MyLife which I did not request OR authorize. It's impossible to reach them by telephone and I have submitted an email but have also notified my bank that the charge is not authorized! I'm a senior citizen living on a fixed income and this is highly disturbing to say nothing of a huge impact on my budget.

Claimed loss: $155.40

Desired outcome: Full refund and cancellation of the account

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4:01 pm EST

MyLife Ripped off as soon as I looked at it not once but charged 2 times

I was curious looked for the free trial... Did not want this because most isnt me and im terminally ill so who cares who I am. But they charged me 2 times in one day

Must need a class action suit... These people are not honorable and by law you can make anyone take off your personal info.. Now I cant pay my utility bills... The federal trade commission says this is a scam

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Update by user2991790

Hi Im writing you again so being curious i looked for the free day or 2 or week as most do but as i was quickly looking at it I realized this isnt me or most of it and at 69 yrs old living my last days who the hell cares anyway so i would not give my permission for 155 dollars as it is my electric money and utilities but for some reason they hit not once but 2 times for a kid who has no idea or has a PC so why charge him and he doesnt even know this happened... I'm a terminally ill 69 yr old woman with social security as an income and you stole it ! i shall be putting this everywhere I can I'll be talking to AARP, My local news, facebook everyday and publicly. Everyone needs to know what you are doing is illegal ... I want my money back I'll go the church for help and they have a tv station... i cost you 310.00 100 ties over

on 1/17/2024 i have asked you many times for my money back

Awaiting

Alice Cyrus

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6:45 pm EST
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MyLife Billing

1on december 21there was a $155.40 withdrawal from my bank account that was not authorized. The bank statement says the withdrawal was a point of sale w/d mylife*vi ppl bgs 310-5713144caus

I request a refund as it was not authorized for that amount and it needs to be done asap.

Sincerely,

Janet e d'imperio

[protected]

9401 e 64th st apt d

Tulsa, oklahoma 74133

Claimed loss: $155.40

Desired outcome: REPAYMENT

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9:01 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

MyLife - I want my money back that you stolen from me

On December 11 I was on the website of my life I purchased a dollar for the item just for a background check nothing more I when I purchase the The cheapest one was a dollar they only background checks because the memberships were too too much expensive so when I purchased my item I had issues that I couldn’t see my background they couldn’t load it up they...

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6:20 pm EST
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MyLife Membership

I went on the website because it said that a new legal issue had been posted. I went on the website and had to sign up for some kind of subscription to see the info. I believe I signed up for 7 days and it was around $2. I woke up with a charge around $156. They cancelled my membership but will not refund the money. I emailed customer service and customer relations several times and nothing.

Desired outcome: Refund back to my account

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1:21 pm EST

MyLife My Life site

Hello. MY name is Machelle Cole, I recently found out all my info was on this site. How is that possible when I NEVER signed up for anything with you guys! The fact that I have to pay you to remove that personal information is ridiculous! There are people on there listed as my family and they are not related to me or anyone in my family and so many other things not correct. Why do I have to pay for something I DID NOT SIGN UP FOR! Please contact me at [protected]@gmail.com

Desired outcome: I would like this removed, Please.

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4:59 pm EST
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MyLife Unauthorized subscription fee in the amount of $155.40

Somehow, Mylife.com, got a hold of my card information, and charged me in the amount of $155.40 for a yearly subscription, which I did not sign up for. I have tried to email the company repeatedly, in which the first five emails, they didn't even respond. Then, after several attempts of requesting that they cancel my subscription, and refund the money charged to my card, they said that the account had been cancelled, however did not address the issue of me receiving a refund.

Claimed loss: $155.40

Desired outcome: refund of the full amount charged

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3:03 pm EST
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MyLife My life subscription

On 11/2/23, I was trying to get the one time, one dollar, check on an individual. Somehow it never went through but I got a $155 charge on my credit card for a subscription instead. The charge was immediate because my gut told me to check my card, sure enough there was one there. I emailed it was an error. Got an email back saying it was deleted but nothing about the return of the $155. Emailed twice since, nothing.

Have called 3 phone numbers. One of which was given to me to ask question about my new service. None of them work. You can not get a person. I will lawyer up if necessary. Their service sucks.

Claimed loss: $155.00

Desired outcome: Return $155 as fast as they took it.

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6:44 am EDT
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MyLife online product

My intention was to do a $1 search last Wed/Thur not sure the dates. I did that successfully. Unintentionally another service came up for $95.40, which I did not intend nor do I think I hit a complete button for whatever this was. Contacted by email because no phone is available to speak to a customer service rep, did not hear back at all. I am not happy. I need a response and credited.

Claimed loss: $95.40

Desired outcome: A refund make sure this is closed. Thank you.

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11:48 am EDT

MyLife Cannot get a human

My account expired and cannot speak to an agent and only get a recorded computer message about email. I have sent 4 emails under 12 hours about my account and to see if any deals. I am not getting any response with anything. Now I am point I want my money back since I cannot get access to what I need without paying yet again for the same service I had before at one price. This is the worse company to get help, has become a rip off.

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Update by Debra1

I was told when my membership would expire to call back and they would get me the same deal. Well, it expired no phone numbers work, cannot speak to human. Then I paid $1 to find out one thing and gave me nothing, rip off number 1. Decided to try to go to the next one $59.85 for 3 months yet again want more money to get into premium service. Now this is beyond a rip off loose a dollar then pay $59.85 and that is just basic for 3 months you cannot do anything with that. Then if you want premium service there is another charge for premium services. Then when I go looking for what I needed I got told I need I do not have premium and different prices depending on how long you want it. This is a total scam now. Use to be 1 price for everything and now they broke it all down to rip you off even more. No human reply email or even a call back as well.

Update by Debra1

Have to pay $59.85 for 3 months and do not even get premium included. Oh they say they will let you know when they have deals and other things, well never got 1 emails with anthing. Sent several emails already and still cannot get to speak to a human about deals or just refund me my money already. But they gor now 4 emails from me within 12 hours and no call back or even email. This compny use to be good now it has become greedy and ignorant to the customers.

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9:00 pm EDT
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MyLife My bill

I was charged 95.40 & 179.40. I tried to do business with my life I just wanted to get the 14.95 for one year. I want a refund I was charged on 10/0923 at 11:30 pm.I did not ask for The premium account, I selected 14.95 for a year. At 14.95 a month. I did not want are do I need a premium account. I just want a refund for the 95.40 $. Thank You Michael Everhart

Desired outcome: Refund my money

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MyLife Customer Reviews Overview

Mylife.com is an online platform that provides individuals with a wide range of tools to manage their online presence. The website offers services such as background checks, contact information search, reputation monitoring, and social media management, among others. Mylife.com reviews indicate that the website has a user-friendly interface that simplifies the search process. Many reviewers praise the website for offering comprehensive and accurate information that helps individuals protect their identity and stay informed of their social media presence.

Several positive reviews emphasize the convenience of using Mylife.com. Customers particularly appreciate that the website is easy to navigate, and that the search results are organized in a clear and concise manner. Other reviewers attest to the depth of information that the website provides, including details on criminal and court records, and even sexual offender data.

Many Mylife.com reviews also highlight the level of customer service that the website offers. The company's support team is praised for their promptness and willingness to help customers resolve any issues that they encounter. Several customers have expressed contentment with the support team's responsiveness and ability to assist with inquiries or concerns.

Overall, Mylife.com reviews suggest that the website is a valuable tool for individuals seeking to secure their online presence. By providing comprehensive information and offering a user-friendly interface, Mylife.com helps its customers stay informed, monitor their reputation and safeguard their personal information.

MyLife In-depth Review

Website Design and User Experience: The website design of MyLife is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with a search bar prominently displayed for quick access to search for people. The overall user experience is smooth and efficient, ensuring a hassle-free experience for users.

Range of Services and Features: MyLife offers a comprehensive range of services and features to cater to different needs. From basic background checks to detailed reputation reports, the platform provides a wealth of information about individuals. Additionally, it offers tools for managing and monitoring your own online presence, such as removing unwanted information and controlling your privacy settings.

Accuracy and Reliability of Information: MyLife strives to provide accurate and reliable information about individuals. The platform aggregates data from various sources, including public records, social media, and user-contributed information. While the accuracy of the information may vary, MyLife takes measures to verify and update the data regularly, ensuring a reasonably reliable source of information.

Pricing and Subscription Options: MyLife offers flexible pricing and subscription options to suit different budgets and needs. Users can choose between monthly or annual subscriptions, with the latter offering cost savings. The pricing is transparent, with no hidden fees or surprises. Additionally, MyLife provides a free basic membership with limited access to certain features, allowing users to get a taste of the platform before committing to a paid subscription.

Privacy and Security Measures: MyLife takes privacy and security seriously. The platform employs industry-standard encryption and security protocols to safeguard user data. It also allows users to control their privacy settings and choose what information is displayed publicly. MyLife is committed to protecting user privacy and ensures that personal information is handled in accordance with applicable laws and regulations.

Customer Support and Responsiveness: MyLife offers excellent customer support and is highly responsive to user inquiries and concerns. The support team is knowledgeable and helpful, providing prompt assistance whenever needed. Users can reach out to the support team via email or phone, and the platform also provides a comprehensive FAQ section and user guides for self-help.

Reputation and Trustworthiness: MyLife has built a solid reputation for being a trustworthy and reliable platform. It has been in the industry for many years and has garnered positive reviews from users. The platform is committed to transparency and ethical practices, ensuring that the information provided is accurate and up-to-date. MyLife's reputation speaks for itself, making it a trusted source for personal information.

User Reviews and Testimonials: MyLife features user reviews and testimonials, allowing users to share their experiences and insights. These reviews provide valuable feedback and help prospective users make informed decisions. The platform also encourages users to leave reviews, further enhancing its transparency and credibility.

Mobile App Functionality: MyLife offers a mobile app that extends the platform's functionality to mobile devices. The app is well-designed and user-friendly, providing a seamless experience on the go. Users can access their accounts, perform searches, and manage their online presence conveniently from their smartphones or tablets.

Additional Resources and Benefits: In addition to its core services, MyLife offers additional resources and benefits to enhance the user experience. These include educational articles, tips for online safety, and tools for managing online reputation. The platform goes beyond providing information and strives to empower users with knowledge and tools to navigate the digital world effectively.

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Contact MyLife customer service

Phone numbers

1888 704 1900 +1 (310) 571-3144 More phone numbers

Website

www.mylife.com

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