MyPoints
Reviews and Complaints

Now, this problem has occurred twice in one day-and honestly it's really antagonizing me! I understand that if you don't qualify for a survey it'll redirect you back to the Home page, right? Wrong. I was put back on the Home page, but it didn't even notify if I failed or completed the survey and this has happened twice! Not just twice, but in the same day! People, please do something about this-especially if we trust you with our sensitive information and business affairs! It isn't fair to the producer or consumer to have false hype about how convenient they are if they get sloppy, so, all I ask is that I get the 300 points I'm owed for the work I didn't get paid for. On my last thought, it's internet transactions-there are no needs for layoffs.

I purchased hotel stays for March 2020 and prepaid for them in October 2019.Over 100, 000 points were "pending for several months. I understand the policy that travel must be completed, then 30-60 days following that, points will change to "can be redeemed" status. I also understand that since 2 of the 7 rooms were canceled, I would not receive the original amount of points.

So, in May the points were still pending. After messaging MyPoints on several different occasions, attaching my Expedia confirmation email all three times, the points suddenly disappeared.

MyPoints should deliver what they promise. I would like the missing points added to my account for immediate redemption.

On 07/11/2020 my account got deactivated while trying to redeem $10 gift card. I have around $100 worth of points pending. I aahve redeemed 2 $10 Visa. gift cards, 1 $10 PayPal, and 1 $25 PayPal. Those went through fine, but this time my account gets deactivated.
I would like for my account to be reinstated and an explanation on why my account was suddenly deactivated. I feel as if I have been scammed now.

I've been a member for over 20 years and have been completing surveys for most of those, though more recently as the daily point goal is too high to complete without them. Yesterday my account was flagged as giving inconsistent answers in surveys. That's all the detail I received.

I reached out to their Customer Support and their response was to explain what inconsistent meant. I asked for examples and have not heard back. The program just became useless because of the increase in amount of points to earn your daily goal. I will not be able to earn nearly what I used to.

Can you do anything to help?

Kristal Hyatt
[protected]@gmail.com

Compliance (MyPoints Help Center)

May 28, 2020, 1:58:58 PM PDT

Hello Kristal,

You are receiving this message because you submitted a ticket under the disabled Gold Survey dashboard form. If the following response is not related to your inquiry, please submit a new ticket under the correct form.

To protect the integrity of the survey research, we consistently monitor survey responses to ensure the information provided is answered as directed and/or consistent. Due to too many incorrect responses, we are unable to reactive the Gold Survey dashboard on your account.

We ask that you enjoy the other activities we have available on our site.

-Watch
-Shop
-Discovery/Deals
-Coupons
-Games

Member Care Team
www.mypoints.com

I submitted a help ticket asking for help in redeeming my points for gift cards, I get an errror message to use another browser and then I get an error message that the e-mail and password do not match. I get the same error messages no matter which broswer I try and the e-mail and password are the same as the ones I use to log into my account for which they work. Since receiving a support ticket, I cannot log in using my e-mail address and password to follow up with the support ticket and have not had a reply from Mypoints other than the initial one stating that my request for support was receiveed.

For at least a month I have been trying to redeem points. The redeem button only grayed out and would not lead me to anything.
When I contacted MyPoints I was told to use another browser. I did with the same result.
Then I was told to use one without ad blocking. I did. The button to redeem seemed to work and showed I had successfully redeemed my points, and then it grayed out without showing me a confirmation. Not only have I not received the gift card I was trying to get, but since then I have not received a single email, neither points opportunities nor gift card activation codes.
Today when I tried to sign in I was informed that my account had been deactivated. Every attempt to sign in I saw that my account had been deactivated or disabled. I wasted some time with the chatbot pointing me to totally irrelevant articles.
I am assuming that is just an error in your protocols and not deliberate.
I have also learned that this is not the first time this has happened.
I am requesting that I simply receive the $50 Amazon gift card that my point total should redeem for. I believe that I also had sufficient points for another gift card of lesser value.
Please redeem my points and please explain the deactivation.

Mypoints emailed offer 20 pts /dollar spent @ Amazon on Nov 26
Mypoints does not even show the "click" on that day
What Mypoints has done here is a form of fraud
Mypoints never responds to my email
I have been in touch with Amazon
Will be returning the item ordered that day from Amazon
Here was the offer:

"Get Your Points!
Visit Amazon. Make a purchase. Receive up to 20 Points per dollar."

I do not trust Mypoints anymore

Puffy mattress is not a cheap matteress by no means at a cost of $2695. We purchased one on November 17th. I always go through MyPoints first and was so happy to see they had a partnership with Puffy and was offering 150, 000 points...unreal, huh? Well, it turns out it is! As a result of a follow up, Puffy claims they have no partnership with MyPoints.

I do most of my shopping online and always go throuogh MyPoints, but for the past week they're always down. I've tried different suggestions from online sitesto correct this if it was on my en; finally got it to work only to click on a store and 'down again'. They provide no real means to contact them other than calling, and you can sit on hold forever. Their marketing has now posed a very serious concern for me. They owe their members an explanation! PS. I also have a gift card somewhere in the mail...I'm beginning to think that may never arrive now.

As stated above, I tried to redeem my points dunkin donuts gift card for $15.00 because I had the points. It said there was an error and I changed my password. When I tried to get back to the dunkin donuts gift card, it said I only have 480 points.. The site took my other points but did not give me my egift card.

Help. This is supposed to be a Xmas present for my granddaughter.

I spend hundreds a week just on Amazon alone. I always get points for every little thing on Ebay @ 2 points per dollar. But Amazon? Was up to 20 points per dollar and just recently went up to 30. I spent a hundred easily just since it went up to 30 points per dollar and all I ever see IF I'm lucky is on or two Amazon points pending @ "0". I've submitted my thirds complaint two days ago and once again just get the same old automated response telling me the same old things I already know.

I make sure I put the items in my cart "before I go to the Mypoints website to make sure no time elapses and I get the points yet STILL never get any points. That's THOUSANDS and THOUSANDS of points they haven't given me just in the past year and I've shopped on Amazon clicking through the Mypoints website for a few years so I couldn't even count the points they robbed me of over the years on just that site alone. So who knows what other sites I haven't received points on :(

I almost have enough points currently to redeem and buy something which took months and months and months mostly just from the emails I click on seeing they won't give me any points for shopping on Amazon. I've been a Mypoints for many years and this is what I get. So after I redeem these last points, I'm done with them!

Members can earn points by viewing video strips of 20 or 40, yielding 2 or 4 points per strip. First of all, this is excessive. It used to be that each video yielded one point. At one time, the top value for a strip was 6 points, and sometimes the values were doubled. Also, lately, a video strip that was supposed to take roughly half an hour has taken hours, sometimes not being completed until after 3 AM Eastern Time, or Midnight Pacific Time, when any info owned work is wasted because the new day has begun. I am in my 60's and on a fixed income. I need these points for gift shopping, and sometimes for things for my home. I cannot afford to be a slave to my computer just because my only source of income (over and above a $50 per week job and my government pittance) is so difficult to obtain.

I redeemed 3970 points for paypal. I got the email you always get that tells you they are working on it. I then redeemed another 3970 to paypal but this time I never got the email. Then I never received ANYTHING in my paypal. After 20 emails someone finally said my paypal was unverified so they would credit me by days end. How can it be unverified when they have been sending my redemptions there many times? So they went into my acct and credited 3970 then credited 3970 then deducted 3970 4 times giving me a negative balance! More emails. They then credited just 3970 and still owe the other. But they took away the 2000 points I had already accumulated in there. They also jacked up my pending points to half of what it should be. I used their link when we got xfinity wifi. Thats 5000 points. After 20 more emails showing all my proof they say I cant get the pts because of some blocker on my phone --- I do not have one--- and said I used a 3rd party to sign up? No thats a lie. I have sent 50 emails trying to get my acct fixed and noone answers but the standard bot reply. I messaged on FB and I get the same reply saying they are busy and will be with me ASAP...still waiting. I have emailed Protege...no response yet. I sent a message via Twitter. Waiting to see if they respond to that. I finally decided to file a complaint with BBB ! Maybe then they will fix it. Its sad because I have never had a problem. I guess once you start getting high points they rob you so they dont have to pay out!

Made multiple emails (50) and telephone calls (10) to My Points

I did not receive credit for 1450 points earned for purchasing gift certificates.
Mysteriously 400 points were removed from my account
$25 reward card was mailed but could not download it (fraudulent website)

I have been member for 10 years. They even sent me reward (which I could not use)

Problem started in late February 2019 and to this day no solution. In March they at least sent back some emails indicating they were looking into the situation. Now there is zero response.

This company is a ripoff and offers no customer service. Their telephone number is a joke. Takes 2 minutes to leave message and no one ever responds

Took all needed surveys to earn enough points for a Ted Robin gift card...have not received the card nor any response to several emails sent as to the status..have dealt with several survey sites over a number of years and never had this issue before...what is most annoying is the total lack of response to my contacts...somehow this company is trying hard to convince me that they are less than trustworthy.

I just recently spent days and HOURS completing survey and I reached enough points to redeem a $10 visa card and it took my points and said the order was being processed. I go to check the app today and I was logged out, tried to log back in and I got a "DEACTIVATED MEMBER" message. Wow. I have screenshots of all of it to prove it because I knew something like this would happen to me.

My points has turned into a scam. Someone, somehow, got into my account and turned my points in for Walmart gift cards and then spent the money off of the cards asap. The company has no one to reach out to and you get no response from emails sent. I will be deactivating my account. I won't be clicking anymore that is for sure, just to let someone else walk away with MY earned points!

A few months ago I noticed that Mypoints was doing a bunch of unscrupulous
things to limit the amount of points you could get--like making you watch 20 videos for 6 points, but the last video would be faulty and not play, so you'd watch 19 and no points. When I complained on their Facebook page they blocked me from making comments. Not cool.

Since then I notice that my account has to do way more searches to get any points, (than another account) and even for the surveys, I get opted out after maybe half an hour of taking the survey--no matter what survey, I never get the points. They are scaling back the number of points you get unfairly, by slowing down the offers you get via email, error messages on the website (Ncraves) and so forth.

After ten years with them, a LOYAL customer, they are scamming me out of points because of a comment complaining about the videos running 19 and then failing, cheating you out of ANY points?! This is BS.

Latest was today 12-11-18, I logged in to redeem points for PayPal, and it would not work, I tried, Help, then it said my username was suspended. Yet, I can still earn points. I have a considerable amount of points I have been saving for this time of year. What gives? There seems to be no phone number for them that works.

I have received service from them in the past but now I can't seem to contact them.
I have 31, 357 points and wanted a PayPal gift card. What can I do, if anything?

I have been a member of MyPoints since it first began! Used on the usual TV and online shopping networks. Accumulated over 200, 000 points and two months ago my account was mysteriously deactivated! I have sent numerous customer service requests for help and have given them all of the info requested and still no answer! Honestly, I'm beginning to suspect some sort of fraud at this point! Wondering if workers have access to unused points? I just can't imagine why no one will help me to reinstate my account, especially with so many unused points accumulated for so long! Breaks my heart to have lost all those unused points, makes me very angry and I feel cheated! So not fair! I am going to call BBB next.

Talked to an attorney friend of mine who suggests I go to my local news station and file a complaint with their consumer fraud department! Anyone want to join me? [protected]@aol.com