Namecheap review: Unallowed domain names renewal 1

I am writing to bring to your attention the fraudulent and deceptive practices of Namecheap.com (https://namecheap.com). I fell victim to this company's unethical behavior when they renewed all my domain names without my consent costing me $422.18. Despite my repeated selection of the DO NOT RENEW option within my personal account, Namecheap.com disregarded my wishes.

Not only did Namecheap.com ignore my requests to refrain from renewing my domain names, but they also deliberately concealed the exorbitant prices they were charging. If I had been informed of these outrageous prices, I would have unequivocally declined to renew my domain names.

To compound the issue, when I tried to log into my account to address this matter, I realized that I had forgotten my password. Despite my efforts to find a link to reset my password, Namecheap.com does not offer this option, causing unnecessary frustration and wasted time. This lack of basic functionality is unacceptable and distinguishes Namecheap.com from reputable online merchants.

In my attempts to resolve this problem, I contacted Namecheap.com through their Ticket Support system, only to receive no response for several days. A simple Yes or No answer was all that was needed, yet Namecheap.com chose to ignore my request. This lack of communication appears to be a deliberate tactic to discourage dissatisfied customers.

Upon following up on my Ticket Support, I was astonished to learn that they claimed not to recognize my personal information, as if I had never been a customer. This is despite the fact that they have all my personal information on file, including my credit card details, which they used without my authorization to charge me $422.18. This is clear evidence of their deceptive practices.

Furthermore, I found it extremely frustrating that their Help Center tab on the main menu offers no direct way to communicate issues. Instead, it only provides videos and blogs, which is a deliberate tactic to discourage unhappy clients from seeking help.

Despite my efforts to contact their in-house counsel, Mr. Jordan Brown, I have been met with resistance and a refusal to refund any of the monies owed to me. Numerous emails have gone unanswered, leaving me feeling ignored and disrespected.

In conclusion, I urge you to investigate this matter and take appropriate action against Namecheap.com and hold accountable the individuals responsible for such unethical behavior. Their actions are not only unacceptable but also fraudulent and unethical. Consumers deserve transparency and honesty from the companies they do business with, and Namecheap.com has failed to meet these basic standards.