Web.com Group
Reviews and Complaints

I have been charged every month since may 2023. I never authorized this and never received any invoices to my email.

$24.12 on the 24 May,

$48.15 on the 23 June

$48.32 on the 26 July

$50.84 on the 23rd Aug

$50.76 on the 23rd Sept

$51.83 on the 27th October.

I have tried to contact them countless times but their phone number is disconnected?!

I logged into my account and was using the chat system to ask a question and the person who was assigned to me asked my name and then completely ignored me and then ended the chat. Here is a copy and past of the chat that also has his name.

3

You said

2

You said

1

You said

test

You said

hello

You said

hey

You said

hello

You said

im still here

You said

hello

You said

hello

You said

hello

You said

hello

You said

YO

You said

just checking in

You said

i already have an email service with you via nhg.com what would it take to add a new domain to that existing service?

Business said

Thank you. Nice to meet you Christopher! I hope you're doing well today. How can I help?

You said

are you still there?

You said

Christopher Brookshire. I have a question. why do you all need to ask twice?

Business said

Welcome to Chat Support! I’m Darrel and I’ll be your Web Advisor. Before we get started, can I ask for your full name please?

Business said

Your estimated wait time is less than a minute

Business said

Let me get you to someone who can help. Please note, once your agent has completed assisting you, we'd also like to invite you to take a brief survey on your experience today.

You said

pass

Business said

What is the domain name associated to the account you are contacting us about today? If you do not have a domain name type "pass".

You said

Christopher Brookshire

Business said

May I please have your first and last name to provide to your agent?

You said

Other

Business said

To best assist you, please select one of the options below.

You said

Email

Business said

What service do you need help with?

You said

Support for Existing Products

Business said

Do you require support with existing products or are you looking to renew/purchase services?

Business said

I purchased the web builder a few moths back and the 10 website hosting premium package for a year. After weeks of struggling to get the website builder to be able to build 10 websites, the support team eventually let me know that the builder only works for 1 website/domain, although I have a 10 website hosting package with them. I told them then I want a refund as this is not what I wanted and was not able to use it for my clients. They then came back to me and said that I was past the 3 day refund date and are not liable for a refund. Because of there staff and support team taking days to come back to me and took them 3 weeks to get the correct answer from them, now I loose money because of their incompetence. This is THEFT. I am from South Africa and is unable to phone their support center from South Africa.

I purchased several services from web.com to build my website but when I click to start building it, I'm taken back to the "choose your plan" page as though I hadn't already chosen AND PAID for it. Never trust a list claiming to contain the "best" of something when that list is sponsored. I started a chat with someone by the name of Reshma to resolve the problem and she introduced herself and disappeared. My bank says to contact the merchant but the merchant is not responsive. -100/5 stars

Web.com purchasing a domain - I purchased a domain on 4/1. After spending a lot of time setting it up, it published and the site was not secure. I clicked one link and the message said risk of hijacking the site. I then logged in and tried to cancel. My password and username wouldn't work no matter what I did. I did get an agent who said that my account won't be charged more than the one month. I am not feeling confident based on my experience. I should be refunded and all info deleted. I feel like I have to watch my credit card to make sure there is no fraud.

Civerex has been with Web.com since 1999 (initially with a company called Interland that got bought out by web.com in 2007)

Web.com apparently owns Network Solutions.

We recently bought an SSL from NS but soon found out from Web.com when we approached them that they cannot provide me with a CA to paste into the SSL. (our website apparently is too old).

I asked Network Solutions for a refund . . . . NO was the response.

Clearly we are going to upgrade our web site but can anyone give me ONE good reason why I should not dump both web.com/network solutions, given the attitude?

I signed up for a trial account in June 2022 in order to write a review about the company. You have to input credit card information to even be able to use the service. Once I finished the article, I called to cancel the subscription because it's the only way they allow cancellation. I never received an email about the cancellation. A few weeks later, I was unexpectedly going through a separation to my spouse. I was an authorized user on the credit card that was used to set up the trial.

As soon as my separation from my spouse was set into motion, I called and removed myself as an authorized user on my ex's credit card. I wasn't thinking about web.com at the time and assumed that my cancellation had gone through.

Flash forward to December 2022. I received an email saying that my card had been charged for the monthly fee. This is the first email from Web.com since I signed up for a trial. I went back and searched for any other emails (even in my junk and trash folders) and found nothing.

I went to web.com, got the support number and called to confirm my account had been cancelled. They had no record of cancellation, and told me that they would cancel it now. I asked for a refund on any charges on the card, and explained to them that as of June 2022, I wasn't even a user on that card, that it was my ex's credit card. They put me on hold for 30 minutes. Chris (the support person) came back on and told me that they couldn't refund any charges because I knowingly signed up for a monthly service. I reiterated that I had called to cancel back in June, that I had received no emails stating that I was being charged until just now, December 15, 2022. Basically, he told me that he didn't care, and that there was nothing that could be done. I asked to speak to a supervisor and he said "Give me your phone number and I'll have someone call you back." I said, transfer me and I'll wait. He put me on hold and said "no one can talk to you right now, so they will call you back today.

I reiterated again that the card they were charging isn't in my name, that I am no longer an authorized user, and that it shouldn't be this hard to cancel a service that I never even intended on using. Then he hung up on me.. This is the biggest scam I've encountered. I'm having to call my ex and have him dispute all of the charges on his card. I will try to reach out to web.com again, but don't expect any different results. I'm sure they will continue to charge me too.

I purchased a domain name from web.com on 11/11/2022, the following month they charged me for services I did not want nor signed up for. They charged my credit card on file without any notice. It was difficult to find out what they were charging me for. I used their chat service but they gave me a phone number to call to cancel services. Customer service was able to cancel future services but I was told, "Web.com does NOT have a Refund Policy, therefore they will not be refunding my charges." They charged me on 12/11/2022, I called on 12/12/2022. They should refund me the full amount or at least prorate it less the one day since I did not call on the same day of the charge.

I had purposely not given Web .com my new bank details as I no longer wanted the service they have obtained the new details and charged me for this service I no longer need. I have requested vie the chat line that they cancel the account but I am told that they are unable to do this. I have wasted several hours on this issue but am basically unable to make contact with the company all contact emails are hidden. Not a company who take anything seriously.

Yesterday a Web.com rep was assisting with a password reset and surmised that i wasn't receiving his email because my mailbox was at the limit. He suggested deleting emails and i asked if the emails downloaded and saved to my computer including a decade of organized folders were safe. He confirmed that they were so i proceeded to delete everything.

I then noticed all were deleted from my local computer (i use IMap), so the rep was wrong. I've now called 5 times to try to get them to restore the data. Been sent to the wrong department, been disconnected 3x without a call back from the rep, they can't find the case number and otherwise locate case notes from based on my account number or other credentials. Was sent to "My Time", supposedly upper level support, only to be told that they don't deal in server issues. They are completely inept at technical support and I intend to seek legal recourse for the data they lost

I worked with web.com in the past and had a very good experience, so when I decided to develop another website, I chose web.com. Big mistake. More than a year later, I have not been able to effectively use my website, no one ever tells me anything, and when I ask - repeatedly, am told one thing by one person, and another by someone else, and my website just sits there. I am not knowledgeable about certificates, certifications, changing providers protocol and the like; that's what I thought I was paying web.com to do. But they either didn't do anything, or dragged their feet, or told me everything was okay and ready to go when it wasn't. I'm told the website is live, but certain protocols needed to be met. But no matter what I do, it seems something else was/is needed. Meanwhile, they continue to help themselves to my money while providing no service or effective assistance whatsoever. I have tried calling and calling and calling to no avail. All I get are empty promises followed by an email a day later detailing yet another problem. Surely other providers couldn't possibly be worse than web.com has proven to be. If anyone asks me about using web.com I will tell them to run like a rabbit. The only thing web.com offers is frustration... frustration... empty promises... and absolutely no assistance whatsoever.

They deleted my very time-consuming website that I set up over a decade ago, because my automatic charge would not go through, because of an updated card and expiration date. I was not aware. They did not let me know that this was the problem. I find out, months later, that they called me, but always hung up when I did not answer. They never left me any msgs to let me know that they could not charge my updated credit card. They deleted my website. When, after a lengthy call to them, to determine the problem, they charged my updated card but could not retrieve the website that I had built, 12/2021. I still cannot get into my account to try to rebuild the website. They have literally stolen $223.60 from me and 7 months, later, I am still unable to rebuild what they deleted of my hard work, from a decade ago.

FRAUD FRAUD FRAUD

Advertised 1.95 per month for website service. I never agreed to auto renew, but they were doing it.

Added on 2 more monthly services @ 10.00 each. I never would have agreed to that amount. The website never even had any traffic, and I hadn’t checked my it. I figured it was no longer up, because I only paid for the 1 month. They refuse to give any refund. Chatting with customer service she says no supervisor was available to chat with me either (of course).

I have had my website with web.com for 10 years. And in all that time I have worked to improve it. It had over 3000 photographic images. In the past if there was a problem with the automatic monthly payment they would email me, leave me a voice message me or both and I would fix the issue right away. I changed banks 4 months ago and immediately updated my form of payment at the website. Fast forward to 2 weeks ago my website is suddenly gone. Supposedly for non-payment for the last three months. I immediately checked my auto pay and my new bank card was not listed as the preferred card however when I went to re-enter the information it self-populated which mean I did in fact enter it the first time and web.com is responsible for the mistake/glitch. Plus they never contacted me as they had in the past. Since then I have been given nothing but the run around I have spent over 3 hours on the phone being passed from one unhelpful person to the next. Culminating yesterday with an IT person who promised he could repopulate my new website with my old information so the original website would essentially be recovered. He then jerked me around for a bit longer and the hung up on me. I have gotten no emails about next steps even just to say that I have to start completely from scratch. They are simply acting like I don't exist. The worst customer service I have ever experienced.

We moved our company domain (the only one we have) on January 27, 2022 from WEB.com to another provider.

After the monthly billing period ended in February, we were again charged on February 15th a fee for the next month of March. We called to request a refund of the $130 monthly fee.

After being on hold for over an hour, a supervisor refused to credit back the $130 saying we did not notify them of the cancellation of service. HOW COULD THEY CONTINUE TO PROVIDE A SERVICE FOR A WEBSITE THEY NO LONGER HAVE. We did inform WEB.com during our many calls to get the domain transferred that we were no longer continuing our business with them.

Web.com has provided me for many years excellent service with over 7 domains and associated products. However on this occasion after 5 weeks of the worst possible service and outcomes I am being REFUSED the ability to transfer 1 domain I own and have built up to the value of $50, 000 with a .co.uk extension to another Web.com business which has bought my physical business inc. the domain name which they now legally own having paid $50k however on the day of sale after 2 hours of phone calls Web.com couldn't transfer it. Instead both parties had to fill out a back office form including ID which was duly signed and sent back. After 2 more weeks nothing has been done. Having escalated to a manager Matthew Hewlett he assured me he would own the problem and he checked, Forms received but there was a failure to administer correctly in back office, promised to resolve in 2 days. 1 week later still not resolved Web.com now say they cannot ever transfer a .co.uk domain! Why did they sell it to me with no warning! Why allow me to pay them for 6 years building a site /brand only to refuse me to exit and sell? They now say I should list the domain on a reseller site and the new owner can but it from them, but this would still require Web.com to then transfer the domain which they've stayed repeatedly they cannot! Listing the domain could result in another Partie not the new legal owner buying it. And will cost $130 min. I've spent 4 days on the phone solid to America from the UK, tonight was another 3 hours. No manager will now take my call, I have been patient polite and calm yet tenacious that it is my lawful right to sell my intellectual property but Web.com refuse to allow this. This may cost me the sale of the business as without the domain & site the business has a reduced value that is no longer fit for purpose. Web.com are no longer communicating, refusing to call back. Please can you help ?

Web.com has been providing me with services for numerous years. They have developed custom websites for me and, they were, beyond a doubt, the most professional company that I have contracted with. Both companies were set-up with ongoing billing remittance. Recently, I found out that one of my company's websites was no longer viewable online. After contacting Web.com, I discovered that they cancelled the website 2.5 months before due to a non-payment issue. I was informed that they left 11 voice messages on my phone. Apparently, they were general messages and I didn't return the calls. There were no email messages sent regarding the nature of the calls and/or the intent of cancelling the website. Being that this is May, they informed me that the website was closed in February. Due to the COVID situation, I was not actively operating this particular business. When I contacted Web.com, I was interested in paying any outstanding dues and bringing the website back online. However, I was told by a supervisor, Amber, that all the content was no longer available and that I would need to restart a new website, along with creating new material. In this day and age, I find it difficult to know that none of the website content is no longer available. They seem quick to collect money for professional website development, but quick to cancel the content of the website and have me pay another exorbitant fee for a new site. I was interested in continuing services with Web.com for the future, but my commitment has wavered, considering a resolvable situation.

Web.com has been hosting our website, McCorristonAgency.com since 2012. We recently discovered that we did not have an SSL attached to our website. Consequently, customers were getting a warning that our site was not secure. We contacted Web.com about the problem. Their representative, Steven Covert, sold us an SSL for $333.49. We found out quickly, it was not working. When we informed him, he said the problem was that our Website was too old and needed to be rebuilt. He referred us to Evan in their on boarding dept. He sold us a rebuilding of our website for $2600. This turned out not to be the solution, as the new website SSL was not working either. After a week of numerous, lengthy phone calls, we finally had the problem escalated to a supervisor, Stephanie. Eventually she was able to resolve the situation and get the rebuilt website published with the SSL attached. On Friday, 3/5/21; we contacted Vinu in a web.com's modifications dept. to correct some glaring grammar, syntax and punctuation errors. Vinu was fairly incompetent and very slow at handling the problems. His language skills were quite poor. In the midst of painfully slowly attempting to make the corrections, he somehow disabled the entire website. Not only did the site go offline, but potential customers were being cautioned that the site was likely being compromised by hackers and customers were warned that their personal information was at risk. This is obviously very detrimental to our business. Finally, the entire website disappeared and it listed as non existent. We have been trying to get Web.com to correct this problem for four days, but to no avail. Please help get our website back on line and give us a refund for the excessive charges in lieu of the total lack of performance.