Menu
For Business Write a review File a complaint
CB Mortgage Companies Mr. Cooper improper credit reporting!
Mr. Cooper

Mr. Cooper review: improper credit reporting! 5

M
Author of the review
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Nationstar took over or was renamed from Centex. I closed a loan with Centex last March.

L.S.I Title was supposed to do the documentation, closing and title work. I purchased the house from Probate of my Mother's estate. LSI did not file title work for almost one year which caused problems and attorney fees with Probate. I withheld payment until the title was filed in my name. It was then agreed to in writing that the foreclosure notice would be removed from my credit by Nationstar. It has not been removed. It was also reported in error from the beginning.

1. Can you give me the statutes for incorrect credit reporting that were used recently against Wells Fargo Bank

Can you lead to the stories where Nationstar lost in class action suits filled against them in Michigan and two other states.

Thank You.
[protected]@tmff.org

5 comments
Add a comment
B
B
bingoboysmama
Port Jefferson Station, US
Oct 09, 2009 10:36 pm EDT

I got sold in 2008 to Nationstar, who I never even heard of and I'm sorry I ever did. It' s been nothing but a ongoing nightmare since Feb 2008. Their title company was to cut a check per my closing for the 1st half of my house taxes. Nationstar was to pay the 2nd half. But Fiserv(the title co.) sent the wrong amount and it got kicked back. They said nothing and did nothing. When Nationstar tried to pay the 2nd half it got kicked back because the first half was never paid. Now neither company said nothing and did nothing. In August 2008 I got a letter from the town my taxes were deliquent and a lein was being placed on my property in Sept.2008. I took an entire day off from work and spent it on the phone between Nationstar, the Town, the County and Fiserv. I found out Fiserv still had the check it had never been cashed. I was in contact with Jeffrey of Nationstar Escrow. I told him Fiserv had the check, gave him the contact there I had spoken too and the check number. He said it would be taken care of, no problem. A few weeks later I called the town, they said everything was paid and there was no lien. Everythings good right? WRONG! It seems Jeffery and Nationstar took out an advance of money from First American (who holds the escrow monies). They took basically an unauthorized loan on my mortgage for $7000.00 in Aug 2008. I found this out 8 months later in April 2009. How? I had just made the April payment online. My account appeared perfectly normal on the statements. There was no inkling of what they had done until I received a letter on April 6, 2009 that my next payment (in 3 weeks for May 2009) would be an additional $700.00 a month to payback the advance they took out 8 months earlier to cover the tax money they lost. I went NUTS. That was Saturday and all was closed. Again Monday I took off from work and called them. Needless to say, they told me they would file a dispute it could take 30 day...then 90 days... it has now passed 6 months and they still have not gotten back a single dime of my money. I have been working with a woman named Theresa Pointer in Escrow, but she has suddenly disappeared in the last month (they said she's been out sick). Now I have Tom in Escrow and Fiserv contacts with the Research Department of Randy Foyer and Kathy Kinkerk. Not only can they not get the money back from Fiserv (I even sent them an entire packet of papers certified registered mail w/signature required) with a copy of the page from my mortgage that shows what should have happened, but they themselves cannot find the money they should be holding for what should have been the second half of the taxes. But they said "Don't worry about that yet, we have to get the Fiserv money back first." The original tax bill and what they ended up paying, of course, were different amounts because of the interest and penalties that accrued after they paid it also. I have refused to pay them ANY of the extra amount since May, because I believe they are thieves and con-artists and I will not pay on money for an unauthorized loan they took out because they are incompetent. So now they keep saying my payments are behind, they put each payment into a holding account until it adds up to what they want it to be. I call them 3-4 times a week. They call me 2-3 times A DAY 7 DAYS A WEEK. They send me threatening letters about foreclosure, and remodification of my loan. I get phone calls from all these departments- Customer Service, Collections, Foreclosure, Research and Escrow. I am on the automatic dialer so they call me everyday including Saturday and Sunday when they are closed, besides the live operators. It starts at 8 am and goes till 9 pm. This for the last 5 months.. They threaten me constantly. I even had a supervisor hang up on me during one phone call because of my attitude toward her (this was on a third phone call of one day from them after about 4 months of this crap) She didn't like my tone or attitude and wouldn't be spoken to "in that manner" and when and if I calmed down and adjusted my attitude I could call back to speak to them..with that she hung up on me. So 6 months and still waiting for them to find my money...it's the worst nightmare scenario. I would never have imagined this happening to me. All my bills are paid on time..but my credit is now in the CRAPPER because of this..because, of course, they are report me as being deliquent to the credit bureaus. I cannot even refinance through another bank just to get away from them because of all the damage they have done to my credit. I can't sleep and have nightmares, I don't know what to do anymore. :(

R
R
realestatemaestro
US
Nov 16, 2018 2:42 pm EST

what kind of a screwed up county refuses payments for property taxes for any reason?

P
P
PISSED33
williams, US
Aug 26, 2012 3:02 pm EDT

HOW THE F%$K ARE THESE GUYS STILL ALLOWED TO OPERATE. THEY BOUGHT MY LOAN FROM B OF A WHICH WAS TWO MONTHS BEHIND. THEY GET IT, AND SAY THAT I AM THREE MONTHS BEHIND, DESPITE GIVING THEM RECORDS OF PAYMENT. I CALL AND TALK TO A COREY WHO SAYS I COULD PAY A PARTIAL PAYMENT AND ONCE I DID THAT I COULD GET ON A PAYMENT PLAN AND PAY THE BALANCE OVER TIME. I DIDN'T HAVE MY BANK ACCOUNT INFORMATION AT THE TIME, BUT THEY SAID I COULD HAVE MY WIFE CALL IN (FROM HOME). SO, SHE CALLS IN, AND TALKS TO A "RYAN" WHO TELL, S HER THAT THE ONLY OPTION IS TO PAY ALL OF THE PAYMENT. HE TELLS HER THAT THERE IS NO SUCH THING AS THE REPAYMENT OPTION. I CALL BACK THE NEXT DAY AND ASK FOR COREY, THEY IMMEDIATELY ROUTE THE CALL TO "RYA N" WHO GETS ON THE PHONE AND TELLS ME THAT THERE IS NO WAY TO PAY A PARTIAL AS WAS OFFERED TO COREY. HE WAS EASILY THE BIGGEST PR%^CK I HAVE EVER DEALT WITH IN MY LIFE. IF THEY KEEP DOING BUSINESS LIKE THIS, THEY ARE GOING TO WIND UP AS THE TOP STORY ON THE NEWS AFTER SOMEONE (NOT ME) HAS HAD IT AND GOES COLUMBINE ON THEIR ###.

N
N
Nationstar ripoff artists
US
Nov 28, 2018 5:28 pm EST

Same thing happened to us in 2013, BOA sold our loan to Nationstar, Nationstar NEVER contacted us, so we kept making payments to BOA (who took them) Then notified we were 2 months behind on our mortgage, and our escrow was GONE! We made payments to Nationstar, but they would never let us catch up. They threatened foreclosure so we did a deed in lieu of foreclosure. Well...fast forward to today, 2018, and they decided they would change my credit report to say its an open account (it was closed), we are 18 months behind and Who would have guessed they "don't have a copy of the dIL" Lets see, we gave them back the house in June 2014, have copies of the checks for our mortgage AND the email saying "Congratulations on the DIL", PLUS, they claim we took our mortgage out with them in 2007 for almost 200, 000 and they say we owed them 188, + . WELL, We opened our mortgage in 2007 with BOA, and BOA sold it for 180, 000. When I asked about all these problems, the woman I spoke to (VERY RUDE) said, "WE can report what we want on your credit, We can keep it open as long as we want and change it when we want to" UGH! Well, the house was put for auction and sold, so how is it still on my credit as open. I don't owe anything to them. FREAKING NIGHTMARE! I didn't ask for NATIONSTAR (now MR. Cooper) I was sold to them. We lost our home of 10 years, and credit ruined. I just don't even know what to do anymore. They reported today the account was open (again), how convenient for them since I filed a dispute about the missed payments and the amount listed with the credit bureaus yesterday. I wish there was someway to get justice for what they have done to us and other people.

N
N
Nationstar Scammers
Ludlow, US
Dec 03, 2020 4:27 pm EST

My loan was sold to another mortgage company, not Nationstar. However, on my credit report it says that my loan was sold to Nationstar. I disputed the account, and Equifax says that the account has been verified. BUT MY ACCOUNT DOES NOT BELONG TO NATIONSTAR! It belongs to Shellpoint. What should I do now?

More Mr. Cooper reviews & complaints

Mr. Cooper - former employee spills secrets 35
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Cooper - Fraud and scam 83
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Cooper - class action lawsuit 45
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Mr. Cooper Contacts

  2. Mr. Cooper phone numbers
    +1 (888) 480-2432
    +1 (888) 480-2432
    Click up if you have successfully reached Mr. Cooper by calling +1 (888) 480-2432 phone number 15 15 users reported that they have successfully reached Mr. Cooper by calling +1 (888) 480-2432 phone number Click down if you have unsuccessfully reached Mr. Cooper by calling +1 (888) 480-2432 phone number 436 436 users reported that they have UNsuccessfully reached Mr. Cooper by calling +1 (888) 480-2432 phone number
    +1 (855) 375-4001
    +1 (855) 375-4001
    Click up if you have successfully reached Mr. Cooper by calling +1 (855) 375-4001 phone number 8 8 users reported that they have successfully reached Mr. Cooper by calling +1 (855) 375-4001 phone number Click down if you have unsuccessfully reached Mr. Cooper by calling +1 (855) 375-4001 phone number 25 25 users reported that they have UNsuccessfully reached Mr. Cooper by calling +1 (855) 375-4001 phone number
    Refinancing
    +1 (833) 353-0370
    +1 (833) 353-0370
    Click up if you have successfully reached Mr. Cooper by calling +1 (833) 353-0370 phone number 0 0 users reported that they have successfully reached Mr. Cooper by calling +1 (833) 353-0370 phone number Click down if you have unsuccessfully reached Mr. Cooper by calling +1 (833) 353-0370 phone number 0 0 users reported that they have UNsuccessfully reached Mr. Cooper by calling +1 (833) 353-0370 phone number
    866-964-5282
    866-964-5282
    Click up if you have successfully reached Mr. Cooper by calling 866-964-5282 phone number 0 0 users reported that they have successfully reached Mr. Cooper by calling 866-964-5282 phone number Click down if you have unsuccessfully reached Mr. Cooper by calling 866-964-5282 phone number 0 0 users reported that they have UNsuccessfully reached Mr. Cooper by calling 866-964-5282 phone number
    More phone numbers
  3. Mr. Cooper emails
  4. Mr. Cooper address
    8950 Cypress Waters Blvd, Coppell, Texas, 75019, United States
  5. Mr. Cooper social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024