Nationwide Home Innovations
reviews and complaints

My partner and I were in the process of renovating our home and needed to find a company that could provide us with a quality veranda. After conducting some research, we decided to request quotes from three different companies, one of them being Nationwide Home Innovations Ltd (nationwideltd.co.uk). We were immediately drawn to their brochure and product offerings. However, we were hesitant to commit to their product without seeing it in person.

Thankfully, we had some family in the area who were able to take us to the Nationwide showroom. When we arrived, we were delighted to see that they had both verandas we were interested in on display. The showroom was well laid out and provided us with a hands-on opportunity to see the quality of their products. It was clear to us that Nationwide takes pride in their work.

After careful consideration, we decided to place an order for our preferred veranda and an electronic blind. The ordering process was easy and straightforward. We were pleasantly surprised at the timeliness of the installation process. The installers arrived on schedule in December, and within one day, they had completed the installation of our veranda and blind.

The veranda and electronic blind have exceeded our expectations. The quality of materials and workmanship is impeccable, resulting in a stunning product that we will enjoy for many years to come. We have already used our new veranda and blind frequently during the lovely weather, and it has been a true pleasure to be able to enjoy our outside space even when it's raining.

In sum, we highly recommend Nationwide Home Innovations Ltd. Their quality products, accommodating customer service, and professional installation process have earned them our highest regard. We are grateful for the opportunity to have utilized their services and more than satisfied with the results.

I recently had window canopies installed on my property by Nationwide Home Innovations Ltd and I must say I am extremely satisfied with the service and product they provided. The installation took place on 29/07/2019 and from start to finish, the installers were punctual, friendly and professional. They completed the job in just 3 hours which was impressive.

One of the standout features of the window canopies is the ability to control them manually, or leave them on automatic mode. This means that I can feel at ease knowing that the canopies will open or close depending on the weather conditions. They provide optimal shading for my windows and part of the wall below them, effectively reducing the amount of heat that enters my flat. Even when the sun is shining brightly, the canopies still manage to maintain a comfortable temperature inside. Additionally, when the wind is too strong, the canopies automatically close which gives me peace of mind knowing that they are durable and capable of handling various weather conditions.

These window canopies exceeded my expectations, and they look great too! They are not obtrusive and blend well with the exterior of my property - see photo attached. I am also particularly impressed by the exceptional customer service provided by Nationwide Home Innovations Ltd. They have always been polite, helpful, professional and effective in all my interactions with them.

I would highly recommend Nationwide Home Innovations Ltd to anyone looking to have window canopies, or any other property improvement work carried out. Their team of experts are highly skilled, knowledgeable and passionate about delivering a first-class service. They have certainly earned my trust and loyalty.

I recently had the pleasure of having Nationwide Home Innovations Ltd install my new veranda and I have to say, I was thoroughly impressed with their professionalism, work ethic, and the overall excellent quality of the finished product.

Despite some very challenging weather conditions - the kind of wet, windy, and freezing weather that most people would balk at working in - the installers managed to complete the job in an incredibly timely and efficient manner, working non-stop from 8 a.m. until darkness set in (around 5:30 p.m.).

I cannot say enough good things about the workmanship of this team. They were meticulous, giving great attention to detail, and were clearly committed to achieving a finished product that was nothing short of perfect. Even my lawn, which I was particularly concerned about due to the weather conditions, suffered almost no damage at all.

What I particularly appreciated about Nationwide Home Innovations was their total commitment to keeping me informed every step of the way. From the start, their sales person, Gerry, was nothing but a pleasure to deal with - friendly, knowledgeable, and always ready with answers to any questions or concerns I had.

Likewise, their surveyor, Matt, was fantastic - he took his time to inspect the area, came up with a plan for the installation, and explained everything to me in detail. Finally, their operations manager, Andy, kept in touch with me throughout the entire process, answering any questions I had and ensuring that everything was running smoothly.

All in all, I cannot recommend this company highly enough. They are an absolute pleasure to deal with, from start to finish, and their verandas are simply stunning. If you're looking for a high-quality, professional team to work with, do not hesitate to contact Nationwide Home Innovations - they truly are a breath of fresh air in today's business climate. Thank you for everything!

Nationwide Home Innovations Ltd (nationwideltd.co.uk) provided exceptional customer service throughout our entire home awning buying process. Right from the outset, their visiting salesman made us feel at ease and took the time to get to know us on a personal level. He listened intently to our requirements and even found common ground with us, which we appreciated. We were impressed by the level of friendliness he displayed, which really helped us to make a decision.

The installation team, consisting of two helpful individuals, were just as friendly and professional. They checked with us where the awning needed to be placed and ensured they fully understood our needs. We were grateful for their clean and efficient workmanship and they were always willing to answer any questions or concerns we had. The central team also kept us informed on timing and scheduling, which helped to alleviate any worries we had.

Before installation, we had a visit from a surveyor who took the time to check everything out. Their attention to detail was impressive and they even made a suggestion that changed our original order for the better. Overall, we were thoroughly impressed by the level of customer service we received.

The only drawback was the cost of the awning, although we did receive a generous discount. However, the quality of the product was undeniable and achieved the original aim that we had in mind, making it worth the extra cost. We are confident that if any issues arise, Nationwide Home Innovations Ltd will efficiently and effectively sort them out without any objections.

In conclusion, we highly recommend this company to anyone looking for an excellent home improvement service provider. Their exceptional level of customer service, coupled with high-quality products, makes them stand out in the industry.

Nationwide Home Innovations Ltd (nationwideltd.co.uk) provided us with an outstanding service recently when we experienced some technical issues with our 12 ft awning. Due to the heavy rainfall, we had a motor failure and electrical fault which was certainly no fault of the Nationwide awning. However, when we contacted their team, they wasted no time in promptly organising their engineers to visit and resolve the issue.

Stuart and Reese arrived on time and exuded true professionalism and a friendly attitude that made the whole experience pleasant. They kept us informed throughout the installation of a new motor and new parts, thoroughly explaining every step of the way. They also maintained cleanliness and tidiness throughout the process, leaving the patio area spotless.

Despite the new installation, the wind sensor still failed within a week but, again, the company was quick to organise engineers to visit. This morning we were delighted to welcome Ben and Joshua who arrived punctually and resolved the issue within a blink of an eye, just like Stuart and Reese before them. They too explained the root cause of the problem, again caused by the inclement weather.

Overall, we were extremely impressed with the efficient and friendly service we received from Nationwide. Their engineers arrived precisely at the booked time for both visits and carried out their work to a high standard, never hesitating to go above and beyond for their clients. We would certainly recommend this company without reservation; their service is truly first-class.

I recently decided to purchase an awning from Nationwide Home Innovations Ltd (nationwideltd.co.uk) for my husband who loves to run the barbecue and smoker for extended periods of up to 20 hours. I was initially hesitant because I didn't want the awning out all the time. I obtained several quotes and had multiple salesman visits, which made the decision quite challenging; however, I was drawn to the salesman from Nationwide Home Innovations Ltd, who wasn't fazed by my request for an awning that was wider than it was long.

I was impressed by the thoroughness of the surveyor's visit and appreciated the fact that the installation was delayed due to the brackets not being the perfect size. Despite the terrible weather conditions (it is NOT ideal to put up an awning in gale force winds), the installers did an excellent job. My husband was ecstatic and borderline tearful when I surprised him with the new awning, and I felt that the price was reasonable considering the comprehensive and professional installation services that were provided.

The one slight issue we encountered was that we were told a 13 amp socket would be sufficient to power the awning, light, and heater, but it struggles a bit. However, it's not a significant problem, and we plan to upgrade to a higher-rated fuse.

Overall, I highly recommend Nationwide Home Innovations Ltd (nationwideltd.co.uk) to anyone looking to purchase and install an awning. They are thorough, professional, and will go above and beyond to ensure your satisfaction with their service.

Our journey to finding an organization that offered electronically operated canopy awnings was a lengthy one. After scouring the internet, we came across several companies that caught our eye. Being spoilt for choice is usually a godsend, but it can be quite overwhelming. Luckily, Nationwide Home Innovations Ltd was the first establishment to reach out to us promptly. Despite not having the cheapest products, we appreciated the professionalism and competitiveness of their services.

Our interactions with James were fantastic! He was incredibly honest and transparent about Nationwide's products. Also, he made sure to point out how they stacked up against other awning products in the market. James enlightened us on the specifications, pricing, and overall design options available to us. This sort of in-depth conversation helped us make informed decisions on our awning choice.

To further solidify our confidence in Nationwide Home Innovations Ltd, we took a trip to their showroom twice. We highly recommend that anyone looking to purchase an awning does the same. Seeing the canopy fabrics and style options in person, helped us make the right choice for our home. If we had not taken this step, we may have ended up with an option that did not work well with our property space.

After selecting our preferred choice of canopy - the on-site survey was conducted seamlessly. The surveyor provided beneficial suggestions that we incorporated into the installation process. This resulted in us changing the canopy style slightly to best cater to our property size and projection.

For anyone purchasing a canopy from Nationwide, be aware that their production time is usually longer due to the impact of Covid-19. However, the organization did their absolute best to ensure that our order was processed and installed as fast as possible. We were extremely delighted with the prompt and efficient installation of the canopy, which looks stunning and suits our home perfectly. We cannot wait to experience the awning in Spring - our family is over the moon with our purchase.

Overall, Nationwide Home Innovations Ltd delivered an excellent professional and friendly service from the beginning of our search to the final installation. We highly recommend their products and services!

For years, we have been facing the issue of solar gain on a large west-facing window, and we were at a loss as to what to do about it. However, when I learned about the possibility of a zip screen, I was overjoyed, and I knew I had to try it out. This led me to Nationwide Home Innovations Ltd, and I must say that it has been an absolute pleasure dealing with them.

Right from the outset, their service was excellent. They provided me with an initial quote based on just a few photos and a description, which was very clear and helpful. Then, they conducted a thorough and informative survey, which gave me complete confidence in their work. Finally, the installation itself was done in record time - just half a day for three screens - and both the service and the product exceeded my expectations.

The finished product is discreet - you can hardly see it at all when the screens are up - but they look fantastic when they are down, cutting out all of the glare and heat from the sun. What's more, they still allow us to see outside, which is a real bonus.

I was pleasantly surprised by the excellent value for money that this venture provided. It was much better than I had expected when I started, and the price was considerably lower than the other quote we had received. What's more, the product works perfectly and is incredibly easy to use. If there are any snags down the line, I'm confident that they will be sorted out by the Nationwide team.

Overall, I strongly recommend Nationwide Home Innovations Ltd and their fantastic zip screens. Thank you so much for providing such a great solution to our problem!

It is with great disappointment that I am leaving a review for Nationwide Home Innovations Ltd (nationwideltd.co.uk). I am an elderly pensioner with a disability, and I trusted this company to provide me with a service that I needed. However, I was taken aback when they demanded a large deposit of ?2497.50 from me before starting the work.

Despite constantly hounding me to make the deposit, once they had received my payment, I heard nothing for nearly a month. This caused me a great deal of worry and frustration, as I was not sure what had happened to my money. I even showed their first "surveyor" a photo of what was required; however, I thought their quoted price was too high and expressed my concerns. I told them I would not go ahead and they sent an email to ask why I had not ordered. I reiterated that their service was too expensive, and they responded by saying that the cost would now be ?4999.

I then proceeded to pay the deposit, only to hear nothing from them for almost a month in January 2019. Again, I had to chase them and was informed that their second surveyor was responsible for the delay, as he had not received the proper paperwork. When he finally arrived, he showed me the same photo that I had given their first surveyor and informed me that it would cost even more money to complete my required work. I was not willing to pay any more than their initial quote, and their second surveyor suggested that I would receive a refund.

It has been several months, and I am still waiting for my refund. I have seen other negative reviews online that have accused this company of treating elderly customers poorly, and I am now inclined to believe them. I regret trusting Nationwide Home Innovations Ltd and wish I had never agreed to pay them any money in the first place. Reputable and trustworthy companies should not treat their customers like this, especially those who are most vulnerable and in need.

Nationwide Home Innovations Ltd, also known as Nationwide Home Innovations Limited, has been accused of taking advantage of the elderly and disabled. Customers have reported having to do all the work themselves to get a satisfactory product, and some have received nothing at all. One customer ordered a bespoke glass canopy and had not received any written communication in three months, apart from an additional contract with the same number on it, which they had to chase for each time. The surveyor sent to check the construction should be carried out had not even done any survey at all, and the company did not refund the money charged for 10mm laminated glass, which had been substituted for 8mm laminated glass. The salesman experienced in the field had seen the job and should have referred the installation to the management before taking a deposit.

The company had attempted to provide a pre-constructed kit form that did not fit the customer's installation, and the customer had to pay an additional sum of money for another system. The company had also increased the charge for cutting a hole into the toughened glass required for an extractor fan and required over the glass blinds that they could not fit. When the customer requested satin/obscured toughened glass for privacy, the managing director claimed that they could not obtain it from many companies, but the first Google search resulted in multiple glass companies that could provide them.

The customer recorded conversations and meetings with the company where there were conflicting pieces of information, in an attempt to corroborate what was stated and agreed to in the first instance. The customer felt that the company had deliberately aggravated the situation instead of attempting to resolve it and claimed that they would have still been sitting on their monies if they had not intervened. They had to threaten to take legal action before the company attempted to rectify the issue, and the customer will be seeking interest on the monies the company sat on, knowing that the requirements could not be met at all, and that they had wasted three months of their time.

The company's brochure contained contradictory information that had not been noted before going to print. Surprisingly, there were no published statements about Nationwide on any search engine, considering how big they are. The customer believes it is essential to record calls to any company where sums of money are involved, and they advise other customers to do the same. They caution that Nationwide will likely try to cover themselves by redirecting attention to other unfortunate episodes that customers have had to endure. Overall, the customer warns individuals to be careful when dealing with this company as they have had a poor experience.

I recently had an experience with Nationwide Home Innovations Ltd (nationwideltd.co.uk) that left me feeling frustrated and disappointed. I found myself in a situation where I had cut my hands and had a leaking roof that desperately needed repairing. Naturally, I turned to this company in hopes of finding a reliable solution to my predicament.

Unfortunately, my attempts to contact the management team of this company were all in vain. Despite my repeated efforts, I couldn't get a response from any of their representatives. This lack of communication left me feeling disregarded and ignored, as I had urgent and pressing needs that required attention.

To make matters worse, when I finally did get a response, it was as though I was not believed and was being treated as a liar. This only added insult to injury and further exacerbated my frustration at the situation.

All in all, my experience with Nationwide Home Innovations Ltd was less than satisfactory. As a customer, I had expected better communication and more promptness in addressing my issues. It is unfortunate that this was not the case, and I would caution anyone else seeking their services to be aware of the potential for similar experiences.

I am deeply disappointed and feel cheated by Nationwide Home Innovations Ltd. My experience dealing with this company has left me feeling extremely unsatisfied. In my opinion, they are totally unprofessional and seem to be solely driven by profit. Frankly, reading some of the negative reviews about this company that I have come across online, it all makes sense to me now.

From my personal experience, I would say that they are not to be trusted and my interaction with them has left me with a negative impression of their overall business practices. In my opinion, their lack of professionalism is quite concerning and I would advise anyone considering working with them to think again.

Their website seems to present them as a reliable home improvement company, but my experience has shown me that this is not the case. It seems to me that they are more interested in making money than providing quality service to their customers.

Overall, I would not recommend using Nationwide Home Innovations Ltd and would strongly advise anyone considering them to be vigilant and do their research before proceeding.

My experience with Nationwide Home Innovations Ltd was a bit disappointing. I must say that they showed an inflexible approach when it comes to customer service. Despite being aware of what we wanted, they couldn't agree on meeting to provide us with a quote unless both homeowners were present.

This policy of theirs definitely created a lot of hassle and inconvenience for us given that it wasn't easy to get both of us at the same time due to different work schedules. However, I do understand that this may well be their company's policy, but I believe that a bit of flexibility should be considered when it comes to meeting with potential customers. After all, businesses should prioritize customer satisfaction and willingness to go the extra mile to accommodate their needs.

That being said, I have to say that, aside from this, Nationwide Home Innovations offer great services. Their website is very informative and easy to navigate through, providing me with all the information I needed to make an informed decision. Overall, they appear to be a competent organization with a good track record, but I hope they will reconsider their approach to customer service by being more flexible and accommodating in the future.

A short while ago, we had the pleasure of employing the services of Nationwide Home Innovations Ltd (nationwideltd.co.uk) for a home renovation project that we had in mind. Unfortunately, we encountered some issues with their workmanship and had to appraise their services. Regrettably, despite expressing our concerns, we received no response from the company. It appears that since they had been duly compensated for their services, they did not deem it necessary to address our concerns.

While we were initially impressed with their work, after a period of reflection, we would hesitate to recommend Nationwide to others. It is our hope that the company will take customer feedback seriously and strive to improve their quality of service in the future. Nonetheless, considering the experience that we had, we are somewhat disappointed and would advise potential clients to exercise caution when deciding on a company to partner with for their home renovation projects.

I recently had a disappointing experience with Nationwide Home Innovations Ltd (nationwideltd.co.uk). Initially, I had a negative encounter with a representative who was meant to help with a matter, but this individual was away on vacation at the time. I was later contacted by the company's CEO, who assured me that my money would be returned. I was eventually refunded, but I can't help but feel that it was only because they didn't want to receive any unfavorable reviews.

There was a lack of empathy expressed by the CEO when they spoke to me about the refund. It appeared as though they were doing me a favor, rather than taking responsibility for their mistake. Nonetheless, I am relieved to have received my money back.

Despite this resolution, I have been continuously bothered by phone calls from the company, requesting that I remove my negative review. To be honest, this makes me want to steer clear of Nationwide Home Innovations altogether. Personally, I don't feel comfortable promoting a company that doesn't take constructive feedback gracefully.

While I am glad that I eventually received a refund, my recommendation would be to proceed with caution. Unfortunately, my personal experience leads me to believe that there may be other customers who could encounter similar issues.