Netflix
Reviews and Complaints

I originally paid for my netflix via subscription but due to the fact that my netflix wasn't working I redid the subscription on my smart TV. All good or so I thought. I used a different account when I redid the netflix on my TV so didn't notice that payments were still being taken from my other account. When I contacted netflix they said they could only pay back one month, even though they owed me many months, and when asked for a complaints number/address/email was told they didn't have one. Always check!

My payment comes out directly on the 8th of every month. These last two months Netflix has been taking it out on the 4th. So when I called customer service I asked them to refund the money to my card and I would pay it on the 8th of the month like always. The guy was rude and said if he refunded me the money back to my card it would cancel my Netflix account. The money that was taken from my chime card was just deposited to my account due to an emergency so now, I can't get pay for my medications that I must have in order to stay alive but I can still watch my Netflix. If someone wants to review my account it will show I have never missed a payment ever! The payment way taken out of my account this morning September 4th,2023. I can be reached at [protected] my email is [protected]@gmail.com

Hopefully this can be resolved without the cancellation of my Netflix account.

I began watching Designated Survivor Season 3 yesterday and was shocked at the amount of vulgarity. Just because you can add vulgarity doesn’t mean you should. I’m grateful my daughter didn’t continue to watch this show with me. Today, 9/2/23, I began watching episode 4 today and was completely offended and caught off guard with a pornographic scene between two men. Thank fully my children were not in the room during that moment! Shame on you for offering X-rated content on this show. Between this and the constant price increases, I am contemplating cancelling Netflix so my children are not unintentionally exposed to offensive and inappropriate content.

I am hereby filing a complaint as I have had it up to here with you as a company letting Harry go on Netflix and act like no one else's mother has died.

I am the last Windsor alive. Harry is no longer royal and he is no longer British never. was.

I will file a complaint with the high court over use of my family name and I will sue for calling the Queen of England myself and my mother and The Queen of Switzerland [censored]s etc. and advocating palace rape.

Due to his remarks my family was hunted down and killed and I am going to be filing charges of manslaughter against your company for the deaths of my three children because of the inflamatory things you have let Harry say that have jepordized the safety of all of Britian.

you have let him film palaces in Saudi arabia and you are gonna pay for those crimes. sincerely

Queen Elizabeth Anastasia Von Strusenverg dE MEdici BIn Salman windsor the 3rd

Want it turned off first time I called they used my last 4 digits of my bank card they said ok Never turned it off 2 ND thtim we the supervisor got nasty wanted all my banking info I said no

July 27 th 2023 they took 21.61 after they was told to cancel my account around a week or more before. Started with them at least 10 years back when we lived in ottisvile NY lost ariginal e mail used they won't turn it off

Called Netflix because I got a new TV but did not know password or user name. Netflix said I didn't have an account with them. So I called Dish Network, they told me to call Netflix because they didn't have anything either. I was paying $9.99 a month to somebody! Has not been deducted from my bank account in two months! Why has no one called me for my delinquent account? Please call me so we can straighten this out! My phone number is [protected].

I Can not beleive that Netflix does not want to stream Sounds of Freedom!

This is a story that needs to be told and there must be awarness spread out wide on the internet to help stop the damage to humanity as a whole.

Many children and their families are having their lives torn apart and media sources are so intenet on not letting the reality of sick individuals get what they deserve. You are an organization that is enabling this disgusting addiction of sick individuals to continue, Thanks GOD I hate your service anyway by supressing the Truth on this issue and are enabling it to continue. Facism 101 - Do not trust your current Governemts and media organizaions. Why dont you ban the movie 1984 or have you already done that? Disgraceful! No thanks for your time. Keep sucking up to your masters!

Billing wrong date and deductions not covering full month - please see attached a chat I had with your not so helpful centre there is no customer service. Please see in the last 2 years how many times I had to pay 2 times in 30 day's period. -

Zeeshan

Netflix Customer Service

8:28 PM

N

Got it, thanks.

8:28 PM

N

OK, someone will be with you shortly.

Netflix • 8:28 PM

You are now chatting with: Yash

Y

Thank you for contacting Netflix. My name is Yash. I have gone through the concern raised by you and I will be glad to assist you. Let's start with your Netflix email address and name, please.

Yash • 8:29 PM

afternoon, please can you help with billing

my billing date was always between 24 and 28 as my pay date is the 28

8:30 PM

Y

Heyy Afternoon!

Y

You are an important customer, let us work together and sort out this situation.

Yash • 8:30 PM

last month mid month you changed it

8:30 PM

Y

Help me with your Netflix email address and name, please.

Yash • 8:30 PM

now suddenly Im suspended

brand.[protected]@gmail.com

Tanique Brand

8:31 PM

Y

Thanks for confirming!

Y

Just to ensure that we don't get disconnected, please do not click the back button on your device nor close or exit the browser.

Y

In case we get disconnected, I will send out an email that will have the steps you will need to follow to resolve your issue so that you don’t have to go through the hassle of contacting us again.

Y

Ensure that you are keeping the chat active as well at the same time every 2 mins as the chat gets automatically disconnected in case if there is no response from your end.

Yash • 8:31 PM

sure help me with my billing please

my date always is between the 24th and 28th

why was it changed

8:32 PM

Y

As I can see you've changed your plan on 28th May.

Y

From Basic to Standard.

Yash • 8:33 PM

in June I paid a full month for two weeks of watching

yes but not the date

package but not date

8:34 PM

Y

As your plan change your billing date change to adjust the days and the amount.

Yash • 8:34 PM

I dont have money the 14th as my paydate is 28 hense me paying everymonth on the 28th

and what happend to the two weeks in June that was left

8:35 PM

Y

I understand but from now onward your billing date will be 14th.

Yash • 8:35 PM

NO

8:35 PM

Y

Also your next billing date is 14th August.

Yash • 8:36 PM

NOI

I need the additional two weeks between May and junes paynment

there was two payments in one month

8:36 PM

Y

Okayy/

Yash • 8:37 PM

so I need that to be credited

8:37 PM

Y

There are no two payments in one month.

Yash • 8:37 PM

27 May and 14 june

not 30 days appart?

so 2 payments in on month!

8:38 PM

Y

As I already said if you change the plan your billing date changes to adjust the days and amount.

Y

Your plan was changed from Basic to Standard, right?

Yash • 8:40 PM

If you take that logic of paying for the service per month I had 13 days that I paid for what happend to that

exactly so I paid more for less watching ?

8:41 PM

Y

AS your Standard plan took immediate effect.

Yash • 8:41 PM

What hapend to the additional 2 weeks

8:41 PM

Y

On the day you changed your plan.

Y

So don't worry you're not paying any extra.

Yash • 8:41 PM

that I already paid for?

8:41 PM

Y

The service was used.

Y

You need to make payment to Stream Netflix.

Yash • 8:42 PM

Your boss please

as you dont seem to understand basic maths

the service was used for 2 weeks and charged for a full month.

8:43 PM

Y

Let me explain.

Yash • 8:44 PM

BOSS PLEAS

so basic plan R99

8:44 PM

Y

Before changing the plan you paid 99ZAR and changed the plan to 159ZAR.

Yash • 8:44 PM

Upgrade R159

GOT THAT - 2 WEEKS EXSTRA PAID FOR

WANT THAT TWO WEEKS IN CREDIT

8:45 PM

Y

But while changing the plan you didn't ask to pay 159ZAR so your billing date has been changed to adjust the days and amount.

Yash • 8:45 PM

MANAGER

8:45 PM

Y

Wait.

Yash • 8:46 PM

if you drop the call I will forward the chat to netflix

I want to speak to your manager

8:47 PM

Y

Allow me a moment While I check this for you.

Yash • 8:47 PM

ok

8:47 PM

Y

YEs.

Yash • 8:48 PM

Yes what?

8:48 PM

Y

AS mentioned above Allow me a moment While I check this for you.

Y

Kindly wait.

Yash • 8:48 PM

I am 0 you said yes, so I asked yes what>

8:49 PM

Y

Okay.

Y

Supervisor will take this chat.

Yash • 8:50 PM

thank you

Good day

8:51 PM

S

Hi, I'm a supervisor, Let me go through the chat. Give me a moment.

Sandeep • 8:51 PM

Sure, while you are checking - please check the months that in a span of 30 days I paid 2 times as this is not the first time

8:52 PM

S

I'll surely check it.

Sandeep • 8:52 PM

thank you

8:52 PM

S

You're welcome!

S

I went through your chat and the account and I do understand what has happened and why the billing date changed.

Sandeep • 8:53 PM

it did and I get why

8:54 PM

S

That's great!

Sandeep • 8:54 PM

I want to know what hapend to the aditional weeks I paid for

as in May I paid for a full month - right?

and in MID June you got another full month's payment , right

8:55 PM

S

I see that you paid 99 ZAR on May 27.

Sandeep • 8:55 PM

for a full month - right

8:56 PM

S

After that payment was made on May 28, I see a plan upgrade from Basic to standard plan, which is why you did not get the complete month.

Sandeep • 8:57 PM

that is a different matter

was the R99 for a full month

easy answer - its yes

8:58 PM

S

It was for a full month, however if you change the plan in between the bill cycle, you don't get the complete month as you're not charged for the new amount on the day you upgrade, instead your billing date changes and the amount of days you get reduces.

Sandeep • 8:58 PM

so because I upgraded you penalise me 2 weeks

What is the standard plan per month

9:00 PM

S

It's not penalizing, you're given the number of days according to the amount hat was paid.

S

The standard plan is 159 ZAR.

Sandeep • 9:00 PM

So not looking at the plans

on the 27th of May I paid for a full month

, and on the 14 of June I paid for a full month

fair?

9:01 PM

S

Correct.

S

You paid 159 ZAR on Jun 14.

Sandeep • 9:03 PM

Did I use the full month for May's payment

9:03 PM

S

Yes, you did use the payment up since in May you paid 99 ZAR, but you were using the plan which costs 159 ZAR, so the 99 ZAR was used up earlier that normal.

Sandeep • 9:04 PM

No I did not

9:04 PM

S

I can send you the billing details.

Sandeep • 9:04 PM

a full months payment CANT be used up quicker

9:05 PM

S

It can be used up if you upgraded the plan the very next day the payment for a lower plan was made

Sandeep • 9:05 PM

so I was Penalized for upgrading

nice reward program you have

9:06 PM

S

No, it's not penalizing. It's used according for what you have paid.

Sandeep • 9:07 PM

there is 30 days in a cycle - if you pay for 30 days and use 17 the rest does just fall away because you've upgraded

its penalizing for sure

9:08 PM

S

Per day amount of the Basic plan and the per day amount of standard plan is different.

Sandeep • 9:08 PM

besides the plans - Did I pay a full month on the 27th on May? and did I pay again a full month on the 14th of June.. was there a full month inbetween>

9:09 PM

S

Which is why it s confused at the different rate.

Sandeep • 9:09 PM

Im not confused

9:10 PM

S

not confused.

S

consumed*

Sandeep • 9:10 PM

besides the plans - Did I pay a full month on the 27th on May? and did I pay again a full month on the 14th of June.. was there a full month inbetween>

9:11 PM

S

I can assure you the the amount that was used up was not penalizing, it's because you upgraded the plan. If you had not upgraded the plan, you would have got the complete month.

Sandeep • 9:11 PM

but I did not completed the month

thats my point

I need those two weeks credit

9:12 PM

S

it will not complete a month since you paid less and you used a plan with a higher amount.

Sandeep • 9:12 PM

I paid for both higher and basic so

9:13 PM

S

The payment for the higher plan was used up in June.

Sandeep • 9:14 PM

I paid full amounts

9:14 PM

S

And you got the full month of June.

Sandeep • 9:14 PM

Yes and that was 30 days, so when was the lower plan used up

9:14 PM

S

You were not on the lower plan after you made the payment for 99 AR, you immediately upgraded. which is why it is used up early.

Sandeep • 9:15 PM

OMW

9:15 PM

S

It's simple, if you play for a lower plan and the upgrade to a higher plan, you'll not get the entire month

Sandeep • 9:16 PM

Monthly plan for Basic - R99 paid in May used 2 weeks on the month so two weeks still in credit..

Monthly plan for Standard - R159 paid for in 14June - used up no credit

SO IM penalized 2 weeks for upgrading

9:17 PM

S

Monthly Plan Basic : 99 ZAR paid on May 27. upgraded to Standard plan on May 28. which is why no credit possible.

S

I'll transfer the chat to a supervisor.

Sandeep • 9:20 PM

Im posting this chat on social media, no wonder Disney+ and the rest are beating you... you guys are terrible at client service - removing two weeks of paid viewing because the client upgrades .. NICE

9:20 PM

Z

Hi, my name is Zeeshan. I am one of the floor supervisor. Allow me a couple of minutes to go through the conversation

Zeeshan • 9:20 PM

Though you were the supervisor

9:20 PM

Z

I understand that you have upgraded the plan resulting in change in billing date

Zeeshan • 9:21 PM

So Im going to explain the whole story to you to?

wait let me copy the highlights

besides the plans - Did I pay a full month on the 27th on May? and did I pay again a full month on the 14th of June.. was there a full month inbetween?

Monthly plan for Basic - R99 paid in May used 2 weeks on the month so two weeks still in credit..

Monthly plan for Standard - R159 paid for in 14June - used up no credit

so just for the sake of argument lets say there are 4 weeks in a month. In 6 weeks I paid 2 times. so logic say there are atleast 2 weeks left righ?

9:24 PM

Z

On May 27, 2023, you have paid 99.00 ZAR and then upgraded the plan to Standard resulting in change of billing date.

Z

Instead of charging you the full plan price - 159.00 ZAR, your billing date was adjusted because the upgrade was done in the middle of the billing period

Z

On Jun 14, 2023 & Jul 15, 2023, you have paid 159.00 ZAR as per the current plan registered on the account

Zeeshan • 9:26 PM

Wait wait - Whats the full plan price for basic and what is the full price for standard

9:26 PM

Z

Basic: 99 ZAR/month & Standard: 159 ZAR/month

Zeeshan • 9:27 PM

And I was charged for full months each time

so if Im charged for a full month on the plan I were - why cant I have the full month I paid for?

change my plan back to basic and give me my credits

9:29 PM

Z

You have paid 99 ZAR in the month of May for a Basic plan but you have upgraded the plan to Standard which cost 159 ZAR. We have not charged you the Standard plan amount in the month of May after you had upgraded it

Z

Your billing date was reduced because of the upgrade

Zeeshan • 9:29 PM

YES YOU HAVE

9:29 PM

Z

After May 27, 2023, you were charged on Jun 14, 2023

Zeeshan • 9:30 PM

I used basic for may as I was paying for basic

9:30 PM

Z

Then you upgraded to Standard on May 28, 2023

Zeeshan • 9:31 PM

but I paid for 30 days of basic and got 14

or 17

9:31 PM

Z

You didn't paid 159 ZAR on May 28 when the plan was upgraded

Z

But you were able to access the Standard plan from May 28, 2023

Zeeshan • 9:31 PM

BECAUSE I WAS ON BASIC

9:31 PM

Z

Plan upgrade takes effect immediately. You were on Standard plan from May 28, 2023

Zeeshan • 9:32 PM

if I changed on the 14th of June HOW do you think I could have used Standard - do you have some sort of time mashine

in May I accessed the basic plan

because I paid for the basic plan

9:33 PM

Z

You have not changed the plan on 14th June

Z

You have chanegd the plan to Standard on May 28, 2023 and since then your Netflix account was activated with the Standard plan

Zeeshan • 9:34 PM

Your logic is faulty and your chat will be shared publicly

I see it very clearly that you will not help

9:35 PM

Z

Plan upgrades takes effect immediately. Since Netflix is a prepaid service, the remaining balance for the month got consumed faster based on the higher plan price, so the billing date changed

Zeeshan • 9:35 PM

and therefor I will not continue with your service

9:35 PM

Z

I have shared the correct information based on your plan details. Is there anything else that I can help you with?

Zeeshan • 9:35 PM

I hope ppl seeing this on social will also drop you as a provider

no you have not

9:36 PM

Z

Zeeshan • 9:36 PM

I called Netflix to inquire about my bill I noticed that it had went up and my son told me he hasn't been able to log in the account for months. They told me that someone had changed my email address and upgraded the service, and they would only be able to refund me this month charges back. Since they would only refund this month and not the other months as well I asked them to cancel the service.

signed up last year on the 6/7/2022 for the $10.99 standard package and they upgraded it to a $16.99 package without my knowledge and have been deducting $16.99 since then, only this month they charged me $24.98 and l only became aware of this because l couldnt sign in .l called Netflix to see what the problem was and after finally signing in l went into my netflix account and looked at all the deductions that were made and saw the upgrades and extra fees charged per month on my credit card through my PayPal account all without my knowledge or authority ,l complained to them and they tried to say someone may have upgraded my account in my household but l live alone and that is not possible! they refunded only $10.00 out of the $76 they owe me... the following day l called again to complain the lady tried to say because there was a third party payment system meaning PayPal there was not much she could do so l cancelled my membership imediately to prevent this happening again there was no apology or trust to think they can do this and get away with it? thats just not on, just not good enough... ...l am here to make a point because l now believe this has probably occured to others who like me have no idea unless they check.. l would like to warn customers to check their accounts regulary for any unauthorised upgrades and i would also like to escalate it to get back the $66 they still owe.. very dissapointed with Netflix

I have had Netflix entertainment service on my Television via Virginmedia. In January this year (2023) I have decided to discontinue. I called Virginmedia to discontinue the service, I discontinued it from the TV, I discontinued the whole Netflix service for my IPhone and IPad.

However Virginmedia is still charging me for Netflix entertainment service. I don’t know where the problem is.

Please advise!

So, like, I was just chillin' and watching some Netflix, ya know? And then all of a sudden, my account got hacked! They changed my email and password so I couldn't even log in anymore. I was like, "What the heck, man?!" So I called up Netflix and they said they fixed it. They restored my account and I changed my password. But get this, they don't even have two-step verification like other companies do. What's up with that?

Anyway, fast forward to today and I get an email saying my email has been changed AGAIN. And now I can't even log in to cancel my membership or anything. I tried calling, but they said their helpline is down because of the virus. And the online chat keeps kicking me off and making me wait forever. It's like, make up your mind, dude!

I mean, seriously, how can an internet company not have better security measures in place? My credit card info is attached to this account, for crying out loud! This is just not cool, man.

So, I'm done with Netflix until they get their act together and install better security measures. I hope they hear me loud and clear.

Me and my wife have been trying to figure out why Netflix streaming is so bad on our 4k TV. We were confused because other streaming platforms work great on our TV. We thought it was our internet connection at first, but then we compared it to other platforms and realized that it must be a Netflix issue.

After doing some research, we found out that Netflix has different streaming quality plans. We were only getting SD (480) because we have the Basic plan. The quality of the streaming was terrible. We couldn't believe that Netflix would stream at such a low quality.

We found out that if we want better looking movies on our TV, we have to pay for it by upgrading to Standard for full HD (1080p) for $13.99 or Premium for 4k quality for the cost of $17.99. We were shocked that we had to pay more to get the high quality we should be getting.

Other platforms out there give high quality streaming for one price, and most are far less than what you have to pay Netflix to get that same quality. We never heard of such a thing, and we're not willing to pay more to get the high quality we deserve.

We've decided to cancel Netflix because there are so many other great streaming platforms giving us high quality streaming for far less money. We refuse to let them take advantage of us.

I've been a Netflix member for a long time now. I really enjoy watching movies and shows on this platform. Although the price has gone up and the content has decreased, I still find some great stuff to watch. However, I recently heard about a new update that Netflix is planning to implement, and I have decided to cancel my membership. I think everyone else should do the same. Netflix is now following the lead of the wealthy and punishing those who want to use their account in the way they want. The new update will require members to connect their Netflix account to a specific WiFi or address in order to use it. If you are away from this WiFi or address for more than 30 days, you will be charged extra. This is not fair at all. I don't want to be told what to do with my account. If I want to watch a show at my friend's house, I should be able to do that. Also, I have a trip planned for this summer that will last more than a month. I wanted to bring my ROKU with me so I could watch my favorite shows, but according to the new rule, I will be charged extra because I'm not at my home address. This is ridiculous, Netflix. I'm saying goodbye to you. I'll be giving my money to other streaming platforms instead of you, and I know many other ex-Netflix members will do the same. If your goal was to lose a lot of money instead of making more, congratulations, you've succeeded.

I recently had an experience with Netflix's customer service team that left me feeling frustrated and disappointed. When I tried to lodge a complaint, the person on the online chat told me that there was no way to do so. I asked for details about the complaints department, but they had to check if there was one and then confirmed that there wasn't. I couldn't believe that this was the customer service team of a company that claims to be "feedback-driven".

But that's not the only issue I have with Netflix. I've noticed that they produce psuedo-historical documentaries that pretend to be based on fact, but actually perpetuate racist conspiracy theories. For example, they claim that brown-skinned people stole northern Africa from black-skinned people and that Cleopatra was actually black. These claims are not supported by credible historians and are actually racist against brown-skinned and white-skinned people, as well as xenophobic against Greeks, Macedonians, Egyptians, Arabs, and the majority of north Africans peoples. It's disappointing to see a company that claims to be inclusive perpetuating such harmful ideas.

On another occasion, I had trouble using the service I paid for because someone was illegally watching Harry Potter movies on my account. I had to talk to three customer service agents, including a supervisor, before the issue was resolved. At first, they told me that there was nothing they could do to log everyone out of the accounts, even though I had verified that I was the true account holder. It was only after I pointed out that they were now accessory to a crime that they suddenly discovered they did have the technology to do that after all. It's frustrating that it took so much effort to get the problem resolved.

Overall, I'm disappointed with my experiences with Netflix. While I appreciate the convenience of their service, I expect better customer service and more responsible content production from a company of their size and influence.

So, I had a chat with a customer service person today about a problem I've been having for a whole year now. And let me tell you, it was not a pleasant experience. I was basically told that it was my own fault for trusting the previous customer service rep to do their job. You see, I called in a year ago because I suspected that someone was using my account without my permission. The person on the phone told me that I should either change my password or cancel my account and open a new one. I decided to cancel my account and start fresh with a new one, using a different payment method.

Fast forward to now, and I've been getting billed for two accounts this whole time! And apparently, since I didn't complete the cancellation process properly, I've been paying for someone else to watch Netflix for free for a whole year. Can you believe it? And to make matters worse, the customer service person today told me that there's no way someone could have gotten into my account. But then she turns around and tells me that the account has been used in another country! I mean, come on, I don't have any friends in Asia, so who else could it be?

And get this, they're only willing to reimburse me for one month out of the twelve that I've been paying for someone else's Netflix. It's just not fair! I've paid almost $200 for someone else to use my account, and Netflix is only willing to give me back a fraction of that. It's just not right.

So, my advice to you is to be careful with your Netflix account. It's more common than you might think for someone to hack into your account and use it without your permission. And if you do have a problem, don't trust that the customer service person will do their job properly. Double check everything and make sure you're not paying for someone else's Netflix. Buyer beware!

Netflix used to be a great DVD rental service. They had a wide selection of movies, great customer service, and affordable prices. However, things have changed since they split the company into two separate parts - one for streaming content and the other for renting out hard copies. For those of us who prefer to watch/rent DVDs, the service has become less than ideal.

One of the biggest issues with the service now is the limited availability of DVDs. Many movies are simply unavailable if you want to rent the DVD. Additionally, many DVDs arrive in unplayable condition, which can be frustrating for customers.

But the biggest problem with the service now is throttling. This is when Netflix deliberately slows down or denies service to users who return discs too quickly for Netflix to make a profit from their accounts. This is a real issue, not just a conspiracy theory.

My account was closed for an extended period of time, but when I decided to start renting again, I opened a new account. The first month for new accounts is free, and it was a great month. I was able to rent and return DVDs quickly, and I generally received two deliveries per week. However, things changed after the free month ended. DVDs that I mailed back seemed to disappear for days at a time, and getting Netflix to ship out new DVDs became a hassle.

If sending too many DVDs out to customers is a problem, Netflix should consider changing their rental plans. They could charge a set amount per disc, and customers would be happy to pay if that's what they want. But the way they try to keep profits up by throttling and making it difficult for customers to rent DVDs is frustrating.

Overall, Netflix is still a good service for streaming content, but their DVD rental service has some issues that need to be addressed. If you're a DVD renter, be prepared for limited availability and potential issues with throttling.

So, I recently had an experience with Netflix that left me feeling a bit frustrated. As a loyal subscriber for many years, I received a suggestion from Netflix to change my account password. I knew that this would require me to disengage my existing account and sign in with my new password to access my account. Unfortunately, I forgot the procedure to enter my new password to access my account. So, I decided to give Netflix a call for some simple instructions.

During my 30-minute telephone conversation with the Netflix representative, I was told that my internet provider was to blame for my inability to access my account. Then, my download speed was blamed. However, neither of these proved to be true. I repeatedly requested the simple procedure for entering my new password, but was directed to the Netflix Help site instead. I was hoping to find a solution to my problem there. I was disappointed and decided to call Netflix again.

The second Netflix representative I spoke to also blamed my internet provider and my download speed. When I told her that this was not true, she became angry and raised her voice. She told me that it was not Netflix's problem and that I should call my internet provider. Then, she disconnected my call. I was frustrated and decided to call Netflix again.

Before my third call to Netflix, I advised the representative that if the requested information was not provided, I would terminate my account. The representative asked for the name of my internet provider and my download speed. I was angry and told her that this would be my last request for the procedure to enter my new password before terminating my account. Finally, the simple procedure was reluctantly provided, my new password was entered, and I regained access to Netflix. It took three phone calls and an ultimatum before my simple request was filled.

The moral of the story is to NEVER call non-existent Netflix Customer Service and go directly to the Netflix Help site. It was a frustrating experience, but I learned my lesson. Good luck to anyone who encounters a similar situation!