Menu
For Business Write a review File a complaint
CB Satellite and Cable TV Netflix Netflix consistently refuses to accept my debit or credit card details.
Netflix

Netflix review: Netflix consistently refuses to accept my debit or credit card details. 1

L
Author of the review
5:19 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have tried numerous times to open a Netflix account.

FYI, virtually EVERYTHING I do is online, I have 1 credit card and 1 debit card and with those 2 cards I buy virtually all my goods and services online plus all my monthly bills are paid for using those cards. My bank has clarified there is no problem with either card. This is a Netflix problem not a bank problem. The response is ALWAYS the same, I fill in my card details to complete my registration and my card is rejected.

I have spoken to two assistants on the phone also had 2 long messsge conversations with online assistants. None of them help, they say they will send me an email with a link but when I follow the link, same thing happens, the card details are rejected. They say wait 24 hours and I do that, same thing happens, card details are rejected. They say phone my bank and when I do the bank says they are not stopping payment, it is a Netflix problem.

To make the problem worse, Netflix does not have an email address for complaints, it does not have a postal address for complaints and it does not have a servicece where I can pay over the phone using my card details. I really want a Netflix account but, Netflix are making this completely impossible.

Desired outcome: My 'desired outcome' is simple. Please, Netflix sort this out and allow me to pay for Netflix service

1 comments
Add a comment
C
C
cwtpc
US
Aug 31, 2023 6:11 pm EDT

You probably don't have international payments enabled on your card, set them to worldwide and try again. Otherwise you can buy a Netflix gift card from the shop and redeem the balance during registration. You can find the shops that sell them on netflix.com/gift-cards.

More Netflix reviews & complaints

Netflix - mastercard debit 79
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Netflix - unauthorized billing 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Netflix - unauthorized charge 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Netflix - No customer service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Netflix Contacts

  2. Netflix phone numbers
    +1 (888) 638-3549
    +1 (888) 638-3549
    Click up if you have successfully reached Netflix by calling +1 (888) 638-3549 phone number 6 6 users reported that they have successfully reached Netflix by calling +1 (888) 638-3549 phone number Click down if you have unsuccessfully reached Netflix by calling +1 (888) 638-3549 phone number 2 2 users reported that they have UNsuccessfully reached Netflix by calling +1 (888) 638-3549 phone number
    +1 (408) 540-3700
    +1 (408) 540-3700
    Click up if you have successfully reached Netflix by calling +1 (408) 540-3700 phone number 1 1 users reported that they have successfully reached Netflix by calling +1 (408) 540-3700 phone number Click down if you have unsuccessfully reached Netflix by calling +1 (408) 540-3700 phone number 4 4 users reported that they have UNsuccessfully reached Netflix by calling +1 (408) 540-3700 phone number
    CFO
    +1 (844) 505-2993
    +1 (844) 505-2993
    Click up if you have successfully reached Netflix by calling +1 (844) 505-2993 phone number 0 0 users reported that they have successfully reached Netflix by calling +1 (844) 505-2993 phone number Click down if you have unsuccessfully reached Netflix by calling +1 (844) 505-2993 phone number 0 0 users reported that they have UNsuccessfully reached Netflix by calling +1 (844) 505-2993 phone number
    Customer Service
    More phone numbers
  3. Netflix address
    100 Winchester Cir, Los Gatos, California, 95032-1815, United States
  4. Netflix social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024