NetFlorist
Reviews and Complaints

A specialty customized cake (+ specialty gift box) and flowers (proteas and roses in gift box) were ordered for my mothers 80th on 15/11/22. An amount of R2294.00 was paid for both items.

Instead a cheap std cake (no gift box) and only proteas in dirty brown paper (no pink roses and no gift box) were delivered.

When I found out on the same day (photos from my elderly other) it was delivered, I immediately asked them to come and collect and deliver the correct items.

They refused and when I complained they suggested the recipient agreed to this when she called to change the adress. The recipient would not know what I ordered as it was surprise and being 80 and hard of hearing would have no idea what is even being said. I am the customer and I know what I ordered and what I paid for - this cant be changed without my agreement.

They then said they would refund me R350 on the cake (which I said I did not want), but they would keep over R750 of my money for the cheap cake they delivered (which only costs R399 on their website). They therefore not only delivered the wrong cake, but then unilaterally charged me over R750 for a cheap cake that is advertised on their own website for R399.

I have had no reply on the wrong flowers, lack of gift boxes etc.

I have sent them pictures of the items delivered verses what I ordered. I have sent more than 10 emails and received no reply (other than a unilateral decision to refund me R350 on the cake - which is just a rip off and disgusting)

This was meant to be a very special surprise for a very special 80th birthday.

I have been a longstanding loyal customer.

This is not fair or right.

Flowers and box of Lindt chocolates and a personal message were ordered yesterday ( 06/12/2022) for my mother. The matron of the old age home (Frailcare) informed me that the gifts were delivered but that there was no message for whom it was. The flowers was placed in a vase and she had to throw away the chocolates because it was melted and wet. The matron even made contact with the Neflorist office and no one had an idea for whom it was. I have an email that confirms that the order was delivered to my mother. So I have no idea why the Neflorist office don’t even know for whom this gift was for. This is very poor business.

I have requested a full refund to my Credit Card from Netflorist for this order – I already took alternative arrangements as it was crucial. Confirmation can be obtained by contacting Matron Michelle Jonker from the Heuwelsig Retirement village in Centurion. I made other plans to have the gifts delivered.

This is not the first time that we (my husband specifically) had problems with Netflorist!

Re ref [protected] I ordered a large white orchid arrangement in a boat shaped white bowl. I was phoned by a lady to say that they didn’t have the bowl I had asked for so could they substitute she said she would send me a pic but never did. When I got intouch she finally sent me a pic of the substitution but this wasn’t what I wanted so she sent me a pic of the boat shaped bowl in turquoise and purple. I agreed to the turquoise and waited for delivery when it arrived my husband accepted as I was busy and when he brought it in I could have cried. Instead of the beautiful large arrangement I was expecting it was a turquoise bowl with very small purple orchids. As I ordered white orchids in a white bowl originally I presumed that when I allowed a change of colour of the bowl I would at least get the orchids I ordered

I had ordered flowers for my Anniversary on Sunday the 27th for the 28th November.after doing a follow up on the website regarding confirmation of delivery ,it was confirmed that I would receive my order they same day.i waited till 20h00 that evening and still know delivery.I done a follow up the next morning of the 29 th ,only to find out that the driver deliverd my parcel at 9H30 that evening and left it at my gate and did not even phone me to tell me it was there.When I called to claim I was told she left it there in a packet and that I had signed for the delivery.

Yesterday, I received a mail from Netflorist, suggesting I surprise my wife with a gift of flowers.

I decided to do so and ordered a small bouquet of roses for delivery today.

I completed the requisite forms, which included the recipients name and email address.

Last night, my wife received an email from Netflorist, starting: "a little bird told us there is a surprise on its way to you...".

THANKS FOR NOTHING, NETFLORIST! You completely ruined the surprise.

When I called Netflorist this morning, they were completely unapologetic (unless you count "sorry about that" as an apology) and claimed this was to ensure the recipient would be able to take delivery. Why on earth would I arrange delivery when I knew no-one would be available?!

I was offered the option of cancelling the order and getting a refund. I suggested they deliver the flowers AND give me a refund. "That's not going to happen" was the response! I asked to be put through to a manager and was told "this isn't a matter for escalation", or words to that effect.

So I cancelled, will get a refund and will NEVER again trust Netflorist when I want to surprise anyone with a gift.

First thing delivery came in late after conversation with one consultant yesterday. After explaining to consultant that the parcel must be delivered early in the morning, it was agreed that it will be and that it will be delivered in first run. When parcel was received after 12:00, parcel was inspected and as seen on photos in terrible condition. This for me is unacceptable as this was a gift for my wife for our wedding anniversary. As per photos below, please see what was expected in Screenshot [protected] - 123105 and see what was received.

Hi, I placed an order yesterday for a

Lovely Feel Better Soon Fruit Basket, but when my partner sent the picture this morning, it was some sunshine basket

wrong order was delivered, with less items than what I paid for, Can someone please get back to me ASAP to sort this out and have the rest of my items delivered, I’m not happy with what I paid for and what was delivered

my number is +[protected] please.

Unfortunately, your response and apology seem to be as sloppy as your service and totally unacceptable.

All I see is delayed delivery, delayed response, order lost.. definitely not the outstanding service you boast about in your adverts.

We made use of you as you are supposed to be a reputable company, even given you a second and third chance, but rest assure, we will not be making use of your service again any time soon.

Your lack of service and professionalism has caused great embarrassment to our company.

I will most definitely make a review on your social pages and share my bad experience with all my clients, business partners and family.

I placed an order #NETNV006-1 - you will have all the details, please don't ask me to provide them again.

The order was delivered on 3rd October as requested, BUT...instead of having a 70th Birthday card included it had an 80th birthday card included.

This was not well received by the recipient who was rightfully offended nor by me being highly embarrassed.

I am also offended by the incorrect use of English in your communications - where you repeatedly refer to the recipient impersonally as "They" instead of she or her. This is very poor client relations and I suggest you fix it.

I am appalled at the sloppy manner in which my order has been executed and I request an immediate resolution to the matter in the form of a gift (not flowers) from your catalogue to the full value of my order, (including your delivery and any other charges) delivered within the next day to Ms. Shirley Baillie with an appropriately worded letter of apology. Your failure to co-operate fully with this request will lead to further action on my part.

I wish I could give a minus rating!

I ordered a Personalized Clock on 22 September 2022 to be delivered to my friend for her birthday on 24 September 2022 in Kuils River. Everything was confirmed with a Receipt via email, but never arrived. No progress was shown on the tracking either. Monday morning my friend received a message asking if she was happy with her delivery on Saturday and luckily she informed me. I followed up via a phone call and was told "sorry, this item is out of stock and we can't tell when new stock will arrive". There was NO communication from their side at all. This is totally unacceptable! Needless to say, I asked for a refund. This was the first time I ordered something from Netflorist, but also the last time. No apology whatsoever!

I ordered on Saturday for Sunday delivery for my anniversary. I am so angry that this was not done but I was charged. My day was ruined. I emailed them the same time to say I did not recieve an order email but was ignored after being a client for years!

Then I am sent an email for free delivery to complete my order yesterday

After years very disappointed and will never use Netflorist again. My email is [protected]@gmail.com, I am out of south Africa at the moment. Husband's cell [protected]

I would like to express my uttermost disappointment in the service or lack thereof that I have experienced with netflorist during my last order. (which by the way still has not been delivered)

I ordered flowers on 23 July to go to Belgium and be delivered on 28 July for an 80th Birthday. On the country drop down i selected UK as i did not realise you could scroll down for more options to select Belgium. I phoned the call centre after placing the order explaining that I selected UK and asked if this would be a problem - the address clearly noted Belgium in the description. I was told it would not be a problem - Nothing was mentioned to me about there being more country options to select. After speaking to agents almost on a daily basis to ensure everything is on track, and being assured I would receive feedback if there was a problem I started getting worried after not receiving feedback and the online tracking not moving by the 27th. Morning of the 28th I phoned again to follow up on the deilvery - I spoke to a very helpful lady(I thought) and she only then advised there is a Belgium option and suggested she do a credit for the previous order to my Netflorist account and I should place the order again. after an hour the credit did not reflect so i phoned the call centre again and to my surprise the agent i spoke to said the credit has not been requested and that she will do it for me. after another 40 mins i could then place the flower order for the second time on 28 July (the day of the birthday). I was realistically not expecting the flowers to reach Belgium on the same day and was not surprised when I received the e-mail stating the delivery date will be on the 29th - I was honestly just relieved there was some kind of feedback(see image attached). Friday morning i gave it until about 13:00 to follow up on delivery again as the online tracking stood still. I replied on the e-mail I received on Thursday - nobody responded up to this moment. Then I phoned the call centre again - the agent i spoke to said she would check with the relevant department for international - after holding she advised they must be on lunch as she is not getting a response. She said she would follow up and get back to me - No response or any feedback as yet.

So needless to say the 80year old lady who's Birthday was the 28th on July is yet to receive her flowers.

Order no [protected]

Email correspondent : Tidimalo Matsemela

I purchased the personalized photo magnets, on 5 May 2022 for a mothers day surprise gift, and my mother much to her surprise, got another family's personalized photo magnets. I've never been so disappointed before, your private family photo's end up in strangers hands, and the exact reason of it being a surprise is a total waste.

It was delivered on the 9 May 2022, and so I made the netflorist agent aware that the wrong gift was delivered.

10 May 2022, The courier service picked up the parcel from my mother .

11 May I requested a refund immediately.

It is the 30 MAY 2022 and I have still NOT received my refund.

This is utterly ridiculous!

I was alerted by a delivery person at netflorist that they had. abouquet for delivery. They could not find address, after many minutes is was concluded the wrong address was given. The delivery lady was very grumpy said she would not bring my bouquet that was a surprise for mothers day as she had 8 other deliveries and mine was outside her area.

Monday morning i called Netflorist customer care, to cut a long story short, it took 16 minutes to correct address, during which time I was told it was out for delivery in the wrong area again, then it wasn't out for delivery and then she was correcting the address and I would get the bouquet today, I insisted on a supervisor calling me as I am less than satisfied, any surprise was ruined, I haven't even received the gift my daughter in the UK has paid for and still no bouquet. To add insult to injury my son in UK ordered a bouquet in plenty of time and it only came the day after Mothers day.

I think the very least Netflorist can do is to call and discuss and at least offer an apology. I have now read many posts on line of very unhappy customers. This is not the way to build a business it won't last if you continue this way. As this family will not use Netflorist again

I placed an order on the 25th of April 2022 for delivery on the 04th of May 2022. I have not received any communication and the order was not delivered. I called today, only to be informed that the product is out of stock, this after 11 days of placing the order. No one communicated with me and all they tell me is the product is not available? What if I did not follow up. This is utterly poor customer service and I am not happy. They then inform me that they will refund me after 3 days? This is not how customers should be treated.

Today is my birthday, my husband wanted to suprise me with a delivery during business hours.

However, the person delivered the gift at 18h15, he was rude and utterly unpolite. Hephoned from the [protected] number, I had to make special arrangements for my employer to collect at the gate. The driver had the audacity to shout at me with an attitude how long is he suppose to wait, 2,5 or 10 minutes.

Your business is reliant on customers, if this is the way your drivers treat customers, your business is going to receive a negative impact!

I usually order gifts from Netflorist and they always delivered great service. This last 2 weeks Netfloris service delivery was appalling. I placed an order on the 21 of April for delivery 22 April I was so excited about that surprise gift for my colleague who just had a baby so I wanted them to deliver the gift at the hospital. The courier phoned me 16:55 that afternoon and she advised me that the parcel was places on her delivery sheet by mistake as she does not service that area. I then phoned Netflorist and the operator told me she would find out and she will phone me back. At 5pm I phoned again coz I still heard nothing from them and I was too late coz it's out of business hours. The next morning I was told they can only deliver the gift on the 26th as the area don't get serviced everyday. After very long back and forth ans alot of fruatration I had to change the address and the gift was only delivered on the 29th. I still believed that this incident was only a once off poor service delivery I placed another order on 28 April for delivery date 29th. Went through the same process to follow up and was advised the gift was only released from their warehouse in Santon and that the courier does deliveries until 8 at night, so I waited... It is today the 1st of May and I'm still waiting for my order!

March 19, 2022

I ordered Lilies which were time sensitive, with the note 'sms for code'

The order failed to deliver on Tuesday, & I had to enquire. As it turned out the driver tried to phone me once for a code, then left, for which I have no record. Therefore, if you miss out on your one chance to answer the phone, it will be delivered way into the future. On Wednesday, the order was not prioritised despite the driver’s ineptitude, and only arrived in the afternoon. Despite providing a code, the driver phoned again from the gate , and luckily I was able to provide the same code that I had already provided again.The quality of the flowers was poor, but not replaced.

I did chat to the ‘call centre’ but they wanted to charge me a fee of R 150, despite the driver continually messing up. In fact, none of the channels that I used attempted in any way to resolve the most pathetic customer service.

Imagine a company that cannot deliver, then tries to charge you a penalty fee of 50% of the order, complete scam.

We are big supporters of Netflorist, perhaps not the biggest but roughly two orders a month (24 a year). That is only one of 7 departments that order through Netfloris on a yearly basis (similar order numbers).

I've requested multiple times that Netflorist get back to me on orders that get delivered days later than scheduled. No note saying the order is delayed and even so, no remedy offered. Should I be placing the rest of this year's business with Netflorist? Many outlets in areas that will personally deliver, just not scheduled orders like Netflorist does. Seems like that functionality is also not available any longer. Hard to take time out of your work day to write these complaints, but they are written with the hope someone hears.

My daughter has emailed below, however she is not receiving any response. She is a student and I ordered cake for her birthday last Friday.

“Yesterday the 4th of March, a Mozart cake was delivered to me, order number [protected] for my birthday. It was delivered in the late afternoon and I placed it in the fridge until mid morning today when we opened it to eat it. I was disgusted to find that the one side of the cake was covered in mould

(view picture ) This ruined the whole event and I am shocked at Netflorist’s quality. “