NetSpend’s earns a 4.5-star rating from 1936 reviews, showing that the majority of prepaid card users are exceptionally satisfied with their financial services.
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NetSpend prepaid card
Look I bought a NetSpend card at a rite aid and i really regret doing so I needed to pay a few bills online so it was urgent that I get a card to do so unfortunately I bought the wro g type of card. First of all this was a urgent matter so I grabbed a card in which I've heard good things from informercials on tv and people if dated n they seemed to be happy with it service so I felt comfortable in choosing ur service but oh was i wrong. I then try activating the card but[ the damn operator froze my account and then I have to provide u folks with a bunch of my information and j really am not happy about giving out my social security number out like that and not only that but i provided pictures of my ss# I'd why not even the dpss will do that and yet companies like yours always do it so absurd but anyways b4 i even got the directions and pin # from a representative I had to first got thru a couple of other Representatives in which seemed unmoved very uncompassionate very cold and uncaring about my situation in 2hich i was very frustrated bothered and overwhelmed pleading with them my case trying to communicate with them as best I could thow urgent my situation was and they claimed there was very little they could do to help me out that there was a process and procedure they were trained to do ad that was all.i had to just wait 6 long business hours after i figured out how to send the picture of the requested documents just to never receive nothing my account is still locked i got a email that my address had been updated. hat ever that means. look man I'm very frustrated and eager to use my money why I the hell did u guys rip me off 4. So because I went ahead and chose to do business with this so called reliable service and find out that u guys are not =reliable If this situation would of been a life threatening one then I would of been screwed if I would used this service. please help me out resolve and recover the 300 [protected]@t sitting in ur damn bank is all I'm asking for i cant afford to lose this.
6 business hours y in the hell haven't I heard from u guys i know u guys leave at 10pm and it's 2hrs and 2min past that but still in was hoping to have had heard something about this damn situation by now I mean come on what the big idea here I swear I'm really regretting using ur service
Is there a alternative for the refund
Desired outcome: Refund of 300 without it being taxed they should pay for the refund
Misleading me lying to me harassment etc
Would prefer a representative call me [protected] fraud was noticed on Nov 6 2021 when I was checking my balance. I contacted Ace Flare to get assisted. Have been harassed lied to mislead etc by netspend continuously over this. Need assistance . Also have been lied to continuously over issuing me a new ace flare debit card. Still haven't received my card. I've been with Metabank ace flare for many years. Have had direct deposit also for many years. Thank you Jill Kekki
Desired outcome: Discipline actions over this and assist in getting my ace flare debit card.
The complaint has been investigated and resolved to the customer's satisfaction.
How funny, their only response Ever on this page is "We do not recommend you sharing personal information online". That's because Netspend is stealing 'Everyone's Money. They don't want it online because THEY are a FRAUD. THIS COMPANY IS A FRAUD, AND RIGHT NOW, THEY ARE BEING INVESTIGATED. HOW ABOUT THAT! I have that First-Hand thru a Very Good Source. The laugh is finally on this company, thank goodness, because I am almost certain that one of their many employers just ripped me off, and I'm sure from what I'm hearing, many other's, by using my 16 digit numbers to buy something from a company many states away from where I live. How stupid is that! Your employers CANNOT EVEN SPEAK ENGLISH, HARDLY! I can't wait until this company gets sued and is out of business. Nothing but headaches and loss of money...
Good Riddance, Netspend...
Card
I originally bought this card as a gift for a friend overseas but found out it wasn't somethingthey could use in their country. I put the card away thinking I could use it at a future time. When I went to activate it they said the funds had all been used for "inactivity ". How is that possible if card had never been activated. Their customer service said there was nothing they could do to help me.
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
The commercial
Every black person on the planet should be pissed at this f"ckng commercial. They have a black man saying" a family and a finances"? Wtf! Does no one else hear this but me? This wording is ridiculous! That alone made me suspicious of this company now I see all the reviews. Unbelievable! Stop running this commercial please"you got this because you can get your money 2 days sooner"? What a joke!
How stupid, "a family and "a" finances". Netspend can't talk English, let alone write English correctly. I absolutely Hate Netspend! They ripped me off recently and now they are being investigated, because of so many unlawful activities. They will eventually pay!
Debit card
Acct locked! Why? Told I could never open another account. Why?
Desired outcome: Acct unlocked
The complaint has been investigated and resolved to the customer's satisfaction.
Can't approve my Address
I've sent in my State I D And my Social And a piece of mail. All was accepted but my mail. I've been locked out of my account 2 months in a row now. I have no bills in my name Im not the breadwinner of my house hold. I need my money still and this is ridiculous I call I can't get no help just told to send my documents to the ADDRESS.. this is ridiculous
Desired outcome: I need in my account
Yes so true my mom just gotten out of the hospital because I pay for her heart medicine do you know they just blocked my card without warning no email I asked why the fraud department stated we are not obligated, to give you that information sir good bye send in a copy of your ID etc.. my post is here online. Tell everyone you know to stay away from this fraud company.
Refund on Netspend account
My husband died January 2020. I have Netspend card# [protected] that has a $200 balance on it. On July 11, 2021 I submitted my marriage certificate, his death certificate, copies of both of our driver's licenses to: [protected]@netspend.com. On the same day at 8:10 am I received an email from Josephine in your customer service department with the email address of: [protected]@netspend.com who stated:
On Mon, Jul 12, 2021 at 8:10 AM Documents wrote:
Account number: [protected]
Dear Cardholder,
Thank you for your email. We received documents from you today. I reviewed your account and confirmed you have full access to your prepaid card.
If you have additional questions, please contact Customer Service by calling the number located on the back of your card.
Thank you for being our customer and choosing our prepaid card!
Regards,
Josephine
Customer Service
When I tried to access funds on the card it came back as reported lost or stolen. I sent an email to the same email address: [protected]@netspend.com letting them know the situation. I received an email back stating I would need to contact customer service.
I called customer service on:
10/15/2021 6:19 PM 1-866 # [protected] 1 Min
10/15/2021 6:19 PM 1-866 # [protected] 14 Min
10/15/2021 6:16 PM 1-866 # [protected] 3 Min
and spoke with a customer service rep who stated I would receive a refund by check in the mail in the next two weeks. It never came. I called customer service tonight and spoke with a customer service rep who said she needed to speak with my husband after I just informed her he was dead. She wanted me to resubmit all of my documentation I submitted in July. I asked for a supervisor. I spoke with Eric and he stated he was going to submit a request to the document department regarding this account for an update. I am to call back tomorrow to see what they say. I am very upset and frustrated that I have to keep dealing with this since July of this year, 4 months I have tried to get this refunded and I keep getting the run around.
I called back on November 13, 2021 and when I finally got through to a customer service representative they transferred me back to the automated line. I hung up and decided to file this complaint for help.
My number is [protected]
Thank you
Desired outcome: refund asap
The complaint has been investigated and resolved to the customer's satisfaction.
Netspend
They advertise a provisional credit for customer during a dispute but it's a joke.i was told the credit was going to be available on the 9th and it's the 15th and all they do is run you in circles.i explained it was ruining my son's bday and making my bills late but no help despite me being a customer in this acct since 2020 and before in old account for 5 years
The complaint has been investigated and resolved to the customer's satisfaction.
My account was locked
NetSpend locked my account I called them and they said because it was due to suspicious activity and I didn't do any suspicious activity someone has hacked into my account and now I can't get my IRS money. I have tried to talk to a ton of different agents for netspend to explain and they pretty much don't give a crap. I have children and need my money asap.
Refund check
This NetSpend is the worse card provider to deal with. I have been trying to get a refund check since 10/02/2021, today is Nov 12th 2021. The first time I called Customer service and asked for the refund everything went smooth and a check was mailed and was supposed to get it within 10-14 days.
20 days later no check yet! I called the customer service again then was told check was voided since 14 days passed and i didn't received it. Gave them my mailing address and full name again and another check with going to be sent out on 10/27/2021.
Still no Check yet and every time i call customer service have to stay on the phone for over 2 hours, kept getting transferred from one rep to another and each time have to repeat all my contact information.
Last time i called, 11/12/2021 was told that the accounting department saying no refund due to invalid information. but no details are given in regards to what information are invalid?! I was given some empty promises that NetSpend Global Support team will get hold of me to, which is I highly doubt.
I need my full refund back. and done doing business with this lousy card.
The complaint has been investigated and resolved to the customer's satisfaction.
Class action lawsuit is needed.
Locked out of account
This morning I tried to use my card was notified it was locked due to the fact we tried to order another card . Have been on the phone all morning 11/12/21 trying to get home I have no money on hand to pay for gas, food, or a motel. Spoken with 3 CSR and 2 Supervisor who keep disconnecting my call. Even advised them I was stranded far from home and my husband is a truck driver busy at work.Also bills I paid on line this morning will be sent back as insuffient
Desired outcome: Release my account and pay charges that will be charged to me
The complaint has been investigated and resolved to the customer's satisfaction.
NetSpend prepaid bought from dollar general stores
NetSpends customer service people that answer the phone when you call the number and to active ur card and changing the names on them after u give them ur info and card number to active it to there name or just different name so they came use them on line or transfer the money while dollar general must be getting kick backs because neither one is no help this woman named Deshanxra at net spend complaints said they had fixed mine but for 3 weeks now nothing
Desired outcome: Fix my card
I can't even report my card lost becau6 they changed the name on it
The complaint has been investigated and resolved to the customer's satisfaction.
Verification
Went to get a netspend card so I can deposit my tax return check on it, I called them and verified, they unlocked my account — and now it is fully locked, I cant even spend the orginal balance on it, they gave me the routing number and checking number, but when I go to log in it says account locked? Ive provided my ssn, id number, old bills, paystubs, and they still arent happy. They made me wait 6 hours to be denied, and now theyre closed and I cant even contact them.
[censored] company all around
Desired outcome: Account unlocked+ check cashed IMMEDIATELY since ive waited almost 2 days
This is the 3rd embarrassing moment dealing with this card
I am Loretta Smiley and this is the 3rd time I tried to use my card which all of my money get direct deposit to the netspend card every week..but it's embarrassing trying to pay for groceries and your card declines..I call netspend to speak with and agent and the 1st call the lady hung up the phone...I'm Changing my direct deposit asap I have been embarrass long enough
Desired outcome: Mad
The complaint has been investigated and resolved to the customer's satisfaction.
I do understand my mom needed heart medicine I would transfer money to her card no problem well the week of Xmas it was they just blocked my account could not buy food or pay bills I canceled the card after several attempts to have it unblocked by sending in my pic of my social and ID they will find something to deny and keep it blocked!
Missing money
My money is missing off my card I would like the problem fixed and my money back right away
Desired outcome: Money back
The complaint has been investigated and resolved to the customer's satisfaction.
Prepaid card
I bought a prepaid card from Family dollar for my husband to pay a bill couldn't activate it went back to the store the clerk tried to activate she said give it till tomorrow if it's not activate come back in we call netspend she talked to them and they told my husband to send in documents which he did all day til they continue saying they can't take his id netspend needs to be closed down they're the worst company in the US...
Desired outcome: We want our money back which they refused
The complaint has been investigated and resolved to the customer's satisfaction.
Reimbursement
Yall told me that my money would be coming in the next 7-10 days I haven't received it yet I really need my money to pay my bills this has been going on for 4 months
account locked
my netspend account is locked because i lack one official document. i have my texas ID but do not have a ssc. i was only able to send a photo copy of my ssc. they have not worked with me on this matter. i have all my stimulas money in my account and need to gain access. i have all i can get and they will not unlock my account. this is very wrong and i need help
Desired outcome: unlock my account
The complaint has been investigated and resolved to the customer's satisfaction.
You may not get help this company does not care they are foreign, India they are selling our information and stealing our money blocking accounts for no reason.
Thank you. We want to get groceries tomorrow am I going to be able to use?
unauthorized debit ATM withdrawl
Ref # [protected], On 9/21/2021 while at work my phone alerted me with two ATM withdrawals that totaled out to 506.00$. These transactions were not made by me. I was at work and can have files pulled to prove it. I immediately contacted Netspend and filed a dispute and had my debit card compromised. After waiting for two weeks and a new debit card, I contacted Netspend to follow up on the claim and was told that, it was found that is was no suspicious activity. I am beyond irritated because I know for a fact I did not make those transactions. I want my money back. I asked netspend customer service repm to speak with an supervisor or transfer me to the dispute team, she refused and came up with every excuse she could think of not to make this happen. I also asked for the corporate office number and was told netspend didn't have one. I will be contacting Better Business Bureau and also a lawyer, to file a law class action suit. It's not even possible to withdraw more than 300.00$ a day through the ATM, I also had my debit card in my possession at the time of these transactions. This has caused me to go in debt and it's not fair to me. I'm starting to believe it's an inside job and that is not okay.
Desired outcome: Refund asap
The complaint has been investigated and resolved to the customer's satisfaction.
Law suit I will join you.
Flare account
Netspend locked my account randomly and for no reason while I was on the road driving a tractor trailer. They stopped me from buying food, have put my life in danger, and may cost me my job. This would cost my family ALL of our income, and cause us to lose everything we own.
Predictably, they rejected the id they claim to have never received — id that was provided when the account was opened. They claim my social security card must have all four corners visible. In other words, it must be brand new! They want me to turn over bills, my mortgage, the title to my home, and the list goes on and on — just to access my money that they've randomly seized without cause!
Everything we have is at risk now, including my life, and this company couldn't care less. From what I can tell, their "fraud department" doesn't protect against fraud — it perpetrates fraud.
Desired outcome: LET ME HAVE MY MONEY
The complaint has been investigated and resolved to the customer's satisfaction.
We need a law suit!
NetSpend Reviews 0
About NetSpend
One of the things that sets Netspend apart from other financial institutions is its focus on serving the underbanked and unbanked populations. Many of the company's customers either do not have a traditional bank account, or they prefer the convenience and flexibility of using a prepaid debit card instead.
Netspend offers a number of different prepaid debit card options to suit a variety of needs. For example, customers can choose a card with no activation fee and no monthly fee, or they can opt for a card with added features like overdraft protection and rewards points. Some cards also come with the ability to receive direct deposits, which can be a convenient way to receive payments from employers or government agencies.
In addition to its prepaid debit card services, Netspend also offers a mobile app that allows customers to manage their accounts on-the-go. The app makes it easy to check balances, transfer money, and deposit checks using a smartphone camera.
Overall, Netspend is a reliable and trustworthy financial services provider that offers solutions for those who may not have access to traditional banking services. With its wide range of prepaid debit card options and convenient mobile app, Netspend is a great choice for anyone looking for a flexible and convenient way to manage their money.
Here is a guide on how to file a complaint against NetSpend on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with NetSpend in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with NetSpend. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against NetSpend on ComplaintsBoard.com.
Overview of NetSpend complaint handling
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NetSpend Contacts
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NetSpend phone numbers+1 (866) 387-7363+1 (866) 387-7363Click up if you have successfully reached NetSpend by calling +1 (866) 387-7363 phone number 0 0 users reported that they have successfully reached NetSpend by calling +1 (866) 387-7363 phone number Click down if you have unsuccessfully reached NetSpend by calling +1 (866) 387-7363 phone number 0 0 users reported that they have UNsuccessfully reached NetSpend by calling +1 (866) 387-7363 phone number
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NetSpend emailscustomerservice@netspend.com100%Confidence score: 100%Support
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NetSpend social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024
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