NetSpend review: Debit card

I have a debit card with netspend for about 2 years or so . i am a day laborer in TN. i saved a good amount on it . I needed to send some money to my family back in IN. for family business. I tried to transfer to my sisters checking account ..no good they would not do that. then my sister got a netspend card thinking that would be easier. but no they put a lock on the account. I have called every week since June 17,2023 speaking to customer service dept. about them issusing me a check for the saved amount on the netspend card, they first stated yes it will take 10 days before i will get the check .well this has not happened . I called again they said what is the address ? i gave them the address .thats not the address they had on file . they sent the check to a old address . i had given them the correct address...still have not gotten the check as of today 10/12/2023 . My sister has called to try to talk to them , as they said if i called and gave permission to talk to her they would. well that again did not work . I work long hours and wanted my sister to help me on this matter. I have tried everything i can to get this matter resolved I will next contact the states Attorney General in TN and Austin Texas Netspend headquarters. then the Local Newspaper . Please help me get this matter taken care of .My email is [protected]@sbcglobal.net