NetSpend review: Locked prepaid account, no access to funds, no access to my personal and financial data.

This is NOT acceptable. I did receive a call just now however I have called at least 30 times and nobody answers or I'm hung up on, I have left several messages opened cases with the FTC as well as the Consumer Financial Protection Bureau.

When I did talk to this Mike guy, he DID NOT address my complaint AT ALL and only resumed demanding even more "identity" verification, not giving me unrestricted access to MY account that has ALL of my personal and financial data as well as the money in the amount of $1600.

This FTC injunction on them clearly states the law and they're CLEARLY breaking it.

https://www.ftc.gov/system/files/documents/cases/netspend_final_order_-_entered.pdf

VII. RECORDKEEPING

IT IS FURTHER ORDERED that Defendant must create certain

records for 20 years after entry of the Order, and retain each such record for

5 years. Specifically, Defendant must create and retain the following

records in connection with the advertisement, marketing, promotion,

offering for sale, sale, management, or servicing of any Prepaid Product:

A. accounting records showing the revenues from all such goods

or services sold;

B. personnel records of Defendant showing, for each individual

providing services, whether as an employee or otherwise, that person's:

name; addresses; telephone numbers; job title or position; dates of service;

and (if applicable) the reason for termination;

C. records of all consumer complaints, whether received directly

or indirectly, related to access to funds, which shall include, but not be

limited to, available consumer contact information, date of complaint,

source of complaint, category of complaint, and the outcome; provided that

this Subparagraph shall apply only to consumer complaints related to

Page 21of26

Case 1:16-cv-04203-AT Document 43 Filed 04/10/17 Page 21 of 32

access to funds received directly or indirectly from a consumer, a federal or

state agency, the Better Business Bureau, State Attorneys General, as

well as any consumer lawsuit;

D. all records necessary to demonstrate full compliance with each

provision of this Order, including all submissions to the Commission;

E. a copy of each unique advertisement or other marketing

material created, produced or approved by Defendant; and

F. records of blocks that restrict consumer access to Prepaid

Products; requests by consumers to activate and register Prepaid

Products, when submitted directly to Defendant or when records of such

requests are available to Defendant; requests by consumers to lift blocks

on Prepaid Products; requests by consumers for closure of Prepaid Product

accounts and any subsequent disbursements of funds to consumers;

consumer notifications of account errors; and disbursements of provisional

credits.

--- Netspend is refusing to comply with this injunction and my requests to return my account to its UNRESTRICTED state, give me access to the funds that are on my account as well as all of the information i've requested including access to my personal and financial data, who's seen my personal data other than me, how they're using my personal data as well as the information that is required for netspend to give me referring to this specific Injunction.

Case 1:16-cv-04203-AT Document 43 Filed 04/10/17 Page 17 of 32

IV. CUSTOMER INFORMATION

The Parties anticipate that consumers may make inquiries to

Defendant regarding consumer funds subject to this Order. Defendant shall

maintain a record of such contacts, including consumer contact information,

and shall provide such records to the Commission as required in this Section

IV. Following receipt of consumer inquiries that should properly be directed

to the Commission rather than Defendant, Defendant shall direct the

consumer to contact the FTC, at a number and address specified by the FTC

for this purpose.

So again, I am requesting this information as well as my unrestricted access to my PREPAID Netspend Debit card IMMEDIATELY as well as the ability to log in to my Netspend account and manage my personal and financial data & funds as required by this Injunction.

This Mike guy and Netspend only unlawfully continue to request more illegal identity proof instead of addressing my complaint. I have proven my identity repeatedly, they have my social security number, my name, my address, copies of mail sent to me, copy of my Oklahoma state ID, copies of my Birth Certificate, BBB complaints, FTC complaints and Consumer Financial Protection Bureau complaints ALL IN MY NAME. I have even sent them copies of their own mail in my name stating that a refund request I made got canceled due to "my authorization".

If I was authorized to make changes to my account then I am authorized to access the funds. The card was sent to me in the mail with my name and address on it, i activated it UNDER PRESSURE and under the assumption that I would have access to my funds 2 days earlier as well as other perks if I within 10 days got a direct deposit. I did that and they immediately locked my account blocking my access to my financial data, all of my transactions, my ability to manage my personal data, my account, my funds.

This is clearly ILLEGAL and I DO NOT accept this reply as anything other than Netspend trying to push this under the rug. I am requesting that Netspend comply with the law and this injunction against them.