New Vitality
Reviews and Complaints

Same thing happened to me, Funny, because during the order process on my phone, after payment, the App failed. Got an Email confirmation on order, but never received any continuing purchase prompts.

There is always someone trying to trick people into buying their product. We had the same thing happen with this same company. NOW there are two different $97 charges coming out. If you have to trick people into buying your product either it isn't very good or you just aren't a very reputable company. Either way, we will tell everyone how they did us.

I was buying their product on a month to month basis. They called me several times to try to get me to buy a six months supply, which I explained that I did not need as I still had around 45 days worth, but of course the special deal would expire soon, so I gave in. Just before I opened the new box I received a letter about a class action lawsuit against them for this product basically saying most of what is in it is saw palmetto and that their "Clinical trials" were a joke run by them. DO NOT WASTE your money.

Boy, it this one serious problem that needs to be handled by the police. I just reviewed the info on Mason and my hair is standing on end. This guy is a master criminal using his so-called health products to launder vast drug proceeds.

I requested that an email be sent to me (joan_decker@netscape.com) I wish to cancel my order and any future orders. I would appreciate a confirmation of this termination.

I am : JOAN DECKER
16005 N 32nd St #36B
Phoenix, AZ [protected]

I would appreciate a reply as soon as possible. Thank you for your courtesy and prompt attentin.

To Jabes,

We are deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.

We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our Preferred Customer Program. All our Sales Representative read from a legally approved script and explain the benefits of the Preferred Customer Program which would guarantee the customer a special promotion to receive all future shipments at a discounted price for a one month (or more) supply of the product; the order is only placed when the customer accepts the offer. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call.

Also, our website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. The confirmation email also has our contact information besides phone. In addition to our phone line our Customer Service Department can be reached by email or standard mail.

And, all our Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date.

We would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative’s side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with one of our Customer Service Representatives, that phone number is [protected]. We promise that we will do everything possible to make you a happy customer.

Thank you.
Customer Service
Farmingdale New York
United States

Place me on auto ship without my authorization and shipped the product. I was not home so when i got back and discovered the shipment 37 days had gone by. Called them and they were unwilling to take the product back. Turned it over to my credit card company.

I purchased 4 bottles of this product and started to experience very harmful effects after the 30 day period-meaning my money will not be refunded for even the unopened bottles. No supervisor would talk to me to have me explain my highly negative experiences from use of this product. It caused me to urinate at night more frequently- as many as 7-8 times in the night and caused a difficulty to urinate at all. Now, since I stopped using the product, I am feeling much better, thank G-d, and am so grateful I stopped using it. Customer Service representatives(2) were unhelpful, blindly followed their scripted answers to my complaints and no supervisor would speak to me. The injurious results from use of this product would have remained private except for the way my complaint was handled. I informed the customer service representatives of my intent to make this knowledge based on my experience public. That threat was apparently ineffective.

I, too, ordered SuperBeta Prostate for just the price of shipping and handling charges. My credit card was promptly charged but I didn't receive the product. When I called them to inquire, the rep I spoke to was rude and unknowledgeable! She refused to refund my money and cancel my order. I asked for a supervisor and was hung up on me.

Dr Perry is no longer affiliated with New Vitality. When he was, he created products but had nothing to do with the business practices of the company.