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Nexogy Complaints 3

ComplaintsBoard
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1:21 pm EST

Nexogy VOIP Service

Their service is absolutely the worst. We've been with them for a couple of years now and over the past 6 months call quality and reliability has gone down the toilet. We constantly have digital breakup and dead air on calls. Nexogy keeps saying that it's our ISP, however this behavior is across multiple locations and various ISPs (Verizon, Paetec, TWC, Cablevision, Cogent). The issue arises because they have a single cage in a colo data center in Miami with no redundancy.

Do yourself a favor and choose a provider that does not lock you into a multi year contract.

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ComplaintsBoard
P
4:40 am EDT

Nexogy They still haven't provided the package of services, which I ordered 2 weeks ago

I subscribed for the new package of the services through www.nexogy.com. I waited two weeks, but they still haven’t changed it and I haven’t received new services and programs. The rep continued to provide some promises, but in reality they did completely nothing. The company is awful and not recommended, so please stay away from them and share your views about them.

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B
12:18 pm EST

Nexogy We can't even forward our phones without calling and waisting 20 min or more on the phone with them

They aren't very truthful, I have had there service almost 6 months. (the worst 6 months of phone service in the 30 years I have been in business. I started documenting phone issues in Aug, we have had phone problems 17 times. We can't even forward our phones without calling and waisting 20 min or more on the phone with them. When we ask to unfoward they always screw something up, then the phone don't work, back to tech support. 12/05/12

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eddyc
US
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Oct 02, 2014 2:05 pm EDT

Terrible, Terrible service. When my credit card expired this is the first call that I got. "hello I'm from Nexogy just to let you know that we are disconnecting your phone tomorrow." When I asked them what he was talking about he went to research and said "oh it seems that the credit card that you have on file expired" I told him that this was not the correct way to tell me for the first time. He apologized and said he would send me a new credit card authorization form. He did and I returned it within an hour and then asked them to confirm receipt, which they did.

The next day my business phone was shut off. When I called to complain, he waited to charge my card again before he would reconnect, instead of doing it immediately, since this was their error. Judging by the amount the dollar amount that we earn per hour from phone calls they cost me a total of $609.00. Yet they felt that a $30 discount of my next bill will make me happy.

Then I closed my account. Now I see that they decided to charge $360 to my credit card, which I'm sure they will attribute to some kind of cancellation fee.

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nexogycorporate
c. gables, US
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Dec 10, 2012 11:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Blaisipe,

We at Nexogy apologize for the unfortunate inconveniences you have experienced as a result of our services. This type of customer service is uncharacteristic and we hope to do what we can to rectify the situation and improve your services moving forward.

Traditionally, our call forwarding solutions are built to be simple and easy to install and utilize. We hope to make this true for what we provide to meet your telephony needs.

Please send me your phone issue documentation, and I will personally look into the matter myself. Through doing so, I hope to see the problems you are experiencing, note where we went wrong in providing our services to you, and see where we may improve for you, and customers like you, in the future.

All the best,
Carlos Lahrssen, CEO, Nexogy
clahrssen@nexogy.com

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nexogycorporate
c. gables, US
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Dec 10, 2012 10:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Do you have a phone number you can be reached at? Here at nexogy we are willing to help, we need to understand your problem and propose a viable solution.

If you need to forward your phone, the IP Phone has a "Forward" button that you activate, input "9" followed by the phone number you want to forward to. For Video Tutorials, please click here: http://www.youtube.com/watch?v=qZrfREHKnrg

SKOR
SKOR
Toronto, CA
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Dec 08, 2012 7:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Try magicjack.

Is Nexogy Legit?

Nexogy earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Nexogy to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Nexogy is known for their high standards and safety. If you're thinking about dealing with Nexogy, it's wise to check how they handle complaints.
Read complete analysis

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Overview of Nexogy complaint handling

Nexogy reviews first appeared on Complaints Board on Dec 8, 2012. The latest review VOIP Service was posted on Mar 10, 2016. Nexogy has an average consumer rating of 1 stars from 3 reviews. Nexogy has resolved 0 complaints.
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  1. Nexogy Contacts

  2. Nexogy phone numbers
    +1 (866) 639-6492
    +1 (866) 639-6492
    +1 (866) 639-6491
    +1 (866) 639-6491
    TECH Support and Billing Department
    +1 (866) 639-6496
    +1 (866) 639-6496
    Partner Program
    +1 (305) 358-8952
    +1 (305) 358-8952
    More phone numbers
  3. Nexogy emails
  4. Nexogy address
    2121 Ponce De Leon Boulevard Suite 200, Coral Gables, Florida, 33134, United States
  5. Nexogy social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  7. View all Nexogy contacts

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