Niles Sales And Service
Reviews and Complaints

This is the worst dealership I have ever encountered. The service advisor, Gabby, has a terrible attitude. The first time I took a vehicle to them, was a 2019 1500 less than 4k miles. the 4x4 sticker was coming off, he acted like I was being picky and taking up his time wanting the sticker replaced. it was a $40k truck. Fast forward to September this year. I have a 2017 Camero the HUD went out, I was left hanging for a part on order for months, he never called me with any updates, I always had to call him. A month ago, the transmission was going out, 12k miles on the car. I went to the dealership and talked to Gabby(face2face) he setup an appointment for about 3+ weeks later and said he would fix the transmission and HUD. Gabby also said he would need the car a couple of days. I was ok with that. I was out of town, so my wife had to drop the car off. She rented a car on that Sunday and called the dealership on Monday to make sure she only needed it the 2 days she had it rented for. At that point Gabby informed her that he would need it over a week and that he knew nothing about the transmission. My wife got upset with him and asked to speak to the manager. He was of no use, and at some point, in the conversation he told her that they refused to work on her car. I called and reported this to Chevrolet there is an open ticket now. Bottom line, the Chevrolet help line, told me they can't make them work on the car and that I would have to take it to Miami to get it repaired.

I SOLD the car this weekend, I WILL NEVER BUY A CHEVY PRODUCT AGAIN BECAUSE OF NILES CRAP SERVICE. I PURCHASED A FORD BECAUSE THE FORD DEALER HAS ALWAYS TREATED ME RIGHT.

NILES CAN PISS OFF. I will talk crap about Chevrolet and niles until the day i die. Do not buy anything from them.

Damn shame as they are the only chevy dealer in town.

I recently took my 2006 Pontiac Vibe to Niles Sales and Service for the Takata Air Bag Recall. This is the 2nd time they have replaced the airbag; apparently, the first replacement was temporary and now this one is permanent. Anyway, when the dealer installed the lid on the dash that covers the airbag, a tab or something must have broke either off the dashboard itself or off the airbag lid. When we told the dealership that the lid is not snapped down the service adjuster went out and pushed it down and said it just wasn't snapped in. Well, of course we had done the same thing and we knew it would not stay down. So, we waited about a week and went back to the dealership to tell them the airbag lid is still not snapped in the way it should be. They said a tab must have broke and it would cost $122 to fix it. We questioned why it would cost us anything because they broke it; it wasn't broke when we took it in but it was when we took it out. That's a pretty positive indicator that the break happened when they replaced the airbag. The service adjuster's reply to us was "well it is an '06 and it's in the hot sun down here; plastic breaks". What difference should it make how old my car is or where it is used? If the dealer breaks something while repairing my car, shouldn't they be responsible for eating the cost to make it right?