Nitrado
Reviews and Complaints

I’ve been a loyal customer of Nitrado for nearly two years, spending over $2,000 monthly to host a large gaming community. Recently, my servers were abruptly terminated without proper explanation or evidence of any violations. Despite reaching out to their support team multiple times, I received vague responses and no opportunity to appeal or rectify the situation.

This lack of transparency and accountability is unacceptable, especially considering the significant financial investment and the trust I placed in their services. Their actions have not only disrupted my community but have caused financial and reputational harm.

As a paying customer, I expected fair treatment, clear communication, and an opportunity to resolve any concerns. Unfortunately, Nitrado’s handling of this matter has been far from professional.
I urge anyone considering their services to proceed with caution. While their platform may work well initially, their customer support and issue resolution process leave much to be desired.
I sincerely hope Nitrado re-evaluates how they handle such situations and improves their approach to loyal customers.

I was paying for a monthly subscription for Ark Survival Ascended. The server was regularly difficult to manage, and had some of the worst UI interface mechanics I have EVER experienced. The server experience was enough to make my friends dislike the entire Ark game, and only 2 people even tried to stick with the server.

On top of that, I attempted to cancel the automatic extension of my server, and several hours after I had cancelled, I got charged for the server anyway. They are refusing to give me a refund, stating that their Terms of Service do not allow for refunds of automatics extensions. Even if the Automatic Extension was cancelled, they will not refund a false charge. I have spent the last 5 days arguing with their customer service who refuses to give me a refund, so now I'm now going through my credit card company to dispute the charge because they are so horrible with their customer service.

POSITIVES:

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NEGATIVES:

-Absolutely everything

-Price is higher than most competitors

-Servers quality is less than satisfying

-Support is a poor excuse of a customer service, I'm getting treated better by a goddamn underpaid Tesco employees

-They have to opt for getting a monopoly on servers in certain games cause they damn well know barely anyone who isn't clinically insane wants to touch their servers when they have a choice. So like a scummy tyrants they're taking the choice away from people.

Bunch of incompetent scummy jackoffs. Got monopoly on ARK servers and can't keep official ones up for longer than 30mins. I'll never host any gameserver with them ever again. Even GPORTAL is less of a pain to deal with and it's cheaper. If anyone is looking for a server hosting I'd suggest to go with ANY competitor. I refuse to believe that anyone, including random company ran from a basement by a student with only one server avialable would be less competent than Nitrado.

I am wanting a refund for my nitrado credit as it wasn't stipulated that you have to renew / reactivate your game-server thru the xbox app for a xbox game-server upon buying a (Domain)

[Via] nitrado's web pag.

I would like to receive my full amount of ($137.00) of credit from my nitrado account so I may proceed to (Reactivate) my nitrado game-server

When it comes to online gaming and server hosting, there are a plethora of options available in the market. However, based on my personal experience, I cannot recommend Nitrado (nitrado.net) to any gamers out there.

There were several issues that I faced while using their service, including frequent crashes and lagging. This made the overall experience very frustrating and unenjoyable. In addition to this, their customer service was less than satisfactory - I found myself having to deal with quite a few technical glitches and losing data on several occasions.

Moreover, the games did not seem to work properly as promised. The rendering was awful and resulted in very poor graphics and gameplay. There were also issues with the fps which was consistently poor, stuttering at times and stopping for brief intervals, making it nearly impossible to enjoy or compete in game.

Furthermore, the actual gameplay was an absolute disaster, to say the least. The gameplay was slow and quite unresponsive, leading to unpleasant experiences while playing. It was frustrating and failed to meet my expectations as a gamer.

The overall experience with Nitrado was terrible, and I wouldn’t recommend their service to anyone. However, I would strongly advise potential customers to do their research thoroughly and find a better service that offers better compatibility and performance. This way, you won't end up getting frustrated and upset - like I did! Invest in a service that meets all your requirements and provides you with a smooth, enjoyable gaming experience.

When I first visited Nitrado's website, I immediately sensed positivity as their customer service was helpful, kind and to the point. They were quick to assist me and I was left feeling assured that I had made the right choice with this server service. With a passion for exploring the world of Ark, I am eagerly looking forward to starting my next adventure and I have no doubt that Nitrado will provide me with a quality experience.

I have previously used their service for Conan and had a great experience, so I am fully confident that my time with Nitrado will bring the same level of satisfaction. However, I did experience a slight setback – I was informed that it would take 10 business days to rectify a problem with my server. As someone who was eagerly looking forward to getting started, this was disappointing and frustrating for me. Ultimately, I decided that I didn't want to wait that long and chose to cancel my ticket. Despite this frustration, I must say that Nitrado's customer service is exceptional.

I believe that Nitrado is a great service, but I would recommend that they take a closer look at their response times to ensure that customers are not left waiting for too long. While Nitrado has a lot of potential, I chose to settle for an established server due to the length of time taken to fix my unknown problem. Overall, I would say that Nitrado has a lot to offer and they have a strong commitment to excellence, but I would advise potential customers to consider the potential time frame for problem resolution.

I recently purchased a year of service from Nitrado, a well-known provider of server hosting solutions. However, my experience has been quite disappointing, to say the least. Despite investing a significant amount of money, I encountered several issues that made my user experience less than ideal.

Firstly, when I encountered a problem with the table database, I was baffled by the unhelpful responses I received. Their customer service team kept sending me links to irrelevant information rather than addressing my specific concerns. When I eventually managed to inform them about precisely what I needed them to do, they stopped responding to me and refused to take any action to fix the problem. It was frustrating to feel ignored after spending $340 on a year-long server.

Moreover, I found the control panel to be terrible and lacking in options. It was challenging to navigate and unsatisfactory to work with, so it felt like I was wasting my time and energy trying to make it work. In my opinion, this makes Nitrado one of the worst server hosts I've ever encountered.

To make matters worse, they even blocked my account, claiming that they hadn't found any inactive user with the email address I provided. This left me feeling disheartened and frustrated, especially after all my efforts to get the problem resolved.

In conclusion, my experience with Nitrado has been decidedly negative. While I had hoped that their server hosting solutions would be worth the cost, I cannot recommend them based on my personal experience.

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After delving into several online reviews for Nitrado.net, as well as personally experiencing their service, I have to say that my judgment is ultimately negative. While hopeful at first, my opinion of their service degraded quickly as I tried two different games; 7 Days to Die and Terraria.

Initially, 7 Days to Die was running decently enough, until it encountered significant lag, freezing up, and ultimately crashing. Given this experience, we decided to try a game that was less hardware-demanding, which led us to Terraria. Unfortunately, we were unable to even launch the server we had already paid for, due to Nitrado's inability to properly update their software.

Perhaps more frustrating than the technical issues was the poor quality of customer service I received. Rather than aim to quickly and effectively solve my server issues, all they did was reinstall the game and hoped for the best, telling me to contact them again if it didn't work. To add insult to injury, despite being out of pocket for the money I spent on the server, it seemed as though I may never be able to even use the service properly.

In conclusion, it seems that Nitrado.net is not the most reliable choice when it comes to game servers. Based on my personal experience and other reviews, I cannot recommend their service to others. While the concept of their service may be appealing to some, ultimately the issues with lag and ineffective customer support only lead to a disappointing and frustrating experience.

I recently had an experience with Nitrado that has left me less than impressed. While browsing their website, I noticed that they offer an option to donate to friends in order to keep their servers online. Unfortunately, I found this feature to be unsafe and potentially scamming.

But that's not all. The real kicker was the complete lack of service that Nitrado provided me with. After making a donation to a friend's server and saving my Paypal credentials to my Nitrado account, I noticed that my friend was able to make a Paypal payment using my account just a few minutes later. This lead to a lot of back-and-forth with Paypal and Nitrado, but neither company was willing to admit fault.

Ultimately, I gave up on the situation and took a loss. It was frustrating and disappointing, to say the least. As a result, I would caution others to be wary of Nitrado and their services. It's important to research thoroughly and proceed with caution before committing to any online transactions.

When I decided to rent a server from Nitrado (nitrado.net), I was excited to be able to play games with my friends. Unfortunately, my experience with Nitrado was less than satisfying. The custom settings that we needed to enhance our gaming experience were missing and we were unable to add the commands that we needed.

We also found that none of the official commands were working through the server, causing frustration and disappointment. Seeking assistance from their customer support was a less-than-pleasant experience - I received a lengthy, condescending reply stating that support was not for these types of issues, and that I should check their forum.

Posting my issue on the forum did not yield any solutions. In fact, my post was deleted because it had supposedly been previously answered in a post from June 2020, but that post did not have a solution that worked for me.

While Nitrado may offer stable servers, they offer poor customer service. I did eventually find a competitor that was more user-friendly and didn't require me to jump through the same hoops for basic functionality. Additionally, it's important to note that the no-refund policy adds an additional level of risk if you're considering using this service. Make sure to choose wisely before committing to Nitrado.

Nitrado, a web hosting service that caters to gamers, has received mixed reviews from users across multiple platforms. One user reported that it took up to two days for their support team to respond to tickets, and even then, they had to follow up multiple times to receive any kind of help. They also noted that three out of the eight maps they paid for were constantly down, which they found frustrating and unfair. Specifically, their Crystal Isles and Island maps were affected. This means that they were paying for a service that was not being delivered as promised, resulting in wasted time and money.

The user expressed their disappointment in Nitrado's lack of transparency and accountability in the situation. They felt like they were being ignored by the company, with no real information or updates on what was being done to address the issue. This lack of empathy was concerning for them, especially since they were paying for a service that was not being provided at the level they expected.

Unfortunately, this problem has been going on for almost two months, and it seems like Nitrado has not made any significant efforts to fix it. This raises questions about their commitment to customer satisfaction and raises doubts about the quality of their service and reliability of their platform. Additionally, the review stated that Nitrado does not seem to show much urgency in responding to requests or fixing issues, which only adds to the frustration experienced by users.

In conclusion, Nitrado's reputation seems to be falling short of what users expect from a web hosting service. From delayed support ticket responses to maps that are constantly down, it appears that their users' experiences have not been positive. This raises concerns about the company's ability to provide reliable and satisfactory web hosting services, causing many users to reconsider their decision to continue using Nitrado.

Nitrado is a web hosting company that specializes in providing server hosting solutions for several games, including Minecraft Bedrock. A user recently had a mixed experience with Nitrado when hosting their Minecraft server.

According to the user, they had a seamless experience hosting their Minecraft Bedrock server through Nitrado for a period of six days. They were enjoying the game with their friends until they logged in one day to find that their world had been completely wiped.

After waiting for about an hour and a half on customer support, the user was finally able to report the issue to a support agent. The support agent was quick to offer a solution, and suggested that the user could restore their world from the most recent backup point.

As part of a potential long-term solution, the support agent also offered to issue new hardware that would change the user's IP and port number. This would be done to prevent further issues from arising in the future.

While the hardware was being changed, something unfortunate happened. The restore and backup points that the user had relied on were deleted. This was a major setback as the user and their friends had invested a total of approximately 100 hours of gameplay in the server.

Despite the unfortunate turn of events, the support team was unable to offer a viable solution, informing the user that nothing could be done to fix the lost world.

The client understandably made the decision to obtain a full refund for the 30-day period they had paid for, and opted to look for other alternatives to host their next server. It is important to note that the user couldn't pinpoint anything they did to corrupt the server, which led them to conclude that it was solely the server provider's fault.

In conclusion, while Nitrado may offer reliable server hosting solutions for Minecraft Bedrock, there is a possibility of losing data due to unforeseen events such as hardware failures or data corruption. It is essential to have a solid backup and restore plan in place in case things go wrong. Furthermore, customers should be assured that they can rely on their hosting provider to provide a solution when things do not go as planned.

Nitrado.net has been an unfortunate disappointment for those seeking reliable gaming server hosting services. Despite avail of their ARK server, 7 days to die server, multiple issues and errors have arisen. Our gaming experience on 7 days to die server was terminated due to the server being unable to replace, corrupted and ultimately wiped out. Eager to give Nitrado.net the benefit of the doubt, we switched to ARK but were again cursed with corrupted servers which ultimately resulted in wiping of game data.

To make matters worse, Nitrado.net has failed to deliver satisfactory customer service support. Recently, our server, that we have been using for merely two weeks, was corrupted yet again. We reached out to their customer service for assistance and were met with an agent who was unhelpful and not well-versed in their job. Additionally, customers have to go through the agony of waiting excessively long periods for a response.

It has been extremely frustrating to engage with this company. They seem to be struggling with providing a functional service and adequate customer support. Extremely unsatisfied with their service and quality of their customer service, we will choose not to engage with Nitrado.net in the future. In the interest of other prospective customers, we strongly advise against using their service.

My friend and I were in search of a budget-friendly Ark server with low slots when we stumbled upon Nitrado's website. The option of a 4-slot server for a mere 5.75 CAD caught my eye. Excited about the prospect of having our own server, I proceeded to place my order but was faced with an account creation process. Some may find this unnecessary, but I decided to create an account. However, when I tried to place the order again, the option for a 4-slot server was grayed out, and a pop-up appeared, saying that I needed to charge my account first. A little confused, I asked my friend to donate 3 CAD while I deposited an additional 5 CAD, bringing the total to 8 CAD.

After charging my account, I tried to place the order again, only to find that the minimum slot option was now 8 slots, and the price had increased to 14 CAD. Dissatisfied with this unexpected twist, I immediately contacted Nitrado's customer support to request a refund. In response, they apologized for the misunderstanding on their website and promised to escalate the issue to the right department. They asked for my patience and understanding while they sorted it out and promised to refund my money. But to my frustration, a week passed, and there was no response or refund from them.

Feeling like they had just stolen my money, I escalated the dispute to Paypal. I found the experience of dealing with Nitrado very unsatisfactory, and I would not recommend their services to anyone looking to host a gaming server.