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I’ve been a loyal customer of Nitrado for nearly two years, spending over $2,000 monthly to host a large gaming community. Recently, my servers were abruptly terminated without proper explanation or evidence of any violations. Despite reaching out to their support team multiple times, I received vague responses and no opportunity to appeal or rectify the situation.
This lack of transparency and accountability is unacceptable, especially considering the significant financial investment and the trust I placed in their services. Their actions have not only disrupted my community but have caused financial and reputational harm.
As a paying customer, I expected fair treatment, clear communication, and an opportunity to resolve any concerns. Unfortunately, Nitrado’s handling of this matter has been far from professional.
I urge anyone considering their services to proceed with caution. While their platform may work well initially, their customer support and issue resolution process leave much to be desired.
I sincerely hope Nitrado re-evaluates how they handle such situations and improves their approach to loyal customers.
Nitrado has left a mark on you, more so because there was quite a huge investment made. Take screenshots and print out everything including emails, payments, and the absence of the termination proof, and pursue it further with their higher management or legal team. If they do not have the intention of resolving this, you may explore the option of going legal against them for breach of contract and damages. At the same time, shift your community to a more responsible hosting company which appreciates fidelity and is open when communicating. Don’t let them control your victory.
They are thieves, I cancelled my server months ago only to find that they were still charging me, they have no service at all, worst company ever they are blocked on my bank account for 5 years and I will never do anything with this company ever again. Do yourself a favor and find a good company with customer service that cares about running good products.