Nokia
Reviews and Complaints

i received a text message from a number +[protected] and it is writen that my mobile num has won $530.000 in the nokia uk 2011 promo for claims and then a link is written nokia.[protected]@w.cn or a number written +[protected] now i want to know that is it true m belong to pakistan and my name is m.usman and its my email [protected]@yahoo.com please tell me as soon as posible.. i shall be very thank ful to you sir.
your's sincerely,
nobel citizen of pakistan

hii,
i have Nokia 3120 classic.i brought it in feb 2009.my phone displays contact service while i switch on my phone. plz give me the solution.

I manasa Lost my mobile during the time of my exams on 22nd june 2011. some one has taken my mobile form my bag . when i came out of the exam hall my bag was not there later i searched for it i didnt got, later i got only bag all my valuable things from bag was stolen including my mobile.
If any information contact to my mail id [protected]@gmail.com

I have received text message from +[protected] mentioned that the sender is nokia uk, the content of message is your cell number has won 320, 000 pounds in the ongoing nokia mid year promo, for claims email your name, age and country to [protected]@w. cn
Please clarify, thanks.
Hajeng rinantari
Email to: [protected]@yahoo.com

Ravi teja to cop

Your name : pulakandam. viswasanthi

Address : 2-4-41/8,
bhupathi vaari street,
narasapur,
pincode-534275.
Phone model : nokia-5233.
Make : nokia
Last used no. : [protected]
E-mail for communication : mailmeravi.[protected]@gmail.com
Missed date : [protected].
Imei no : [protected]

... sir,
this p. v. ravi teja.. i bought nokia-5233 on my mothers name pulakandam. viswa santhi. i lost the mobile in my college campous. i have taken the doupilicate no for the sim in that phone. i want to trace my phone. because I cant make a complient to the police because my college staff will trouble me if I make a complient. so please kindly trace the imei no...
Plz contact me my no is [protected]

- p. v. raviteja

I have received a message on 09-06-2011 at 1614 hours that my mobile no. [protected] have won 400, 000 pounds in nokia-uk mobile prom. Kindly send me claim form and procedure for the same to my e. Mail address - [protected]@yahoo.com and also inform to my mobile no. [protected]. Thanks.
I have already sent e. Mail to your e. Mail address-
[protected]@gmail.com but no response received till now.

Nokia mobile promotion is a total scam... They called me from new delhi, india from this mobile number___[protected] they told me to deposit the carrying charges at state bank of india, account number—[protected] in the name of khulakpam junush. , new delhi branch.

Its a total scam

Promotional award center england 2011.

Nokia centre, eduling, qp5 - united kingdom
Tel number: +[protected]
Congratulations!

This correspondence officially confirms that we are in receipt of your e-mail regarding the claim of your award winning prize value of four and fifty thousand british pounds [£450, 000.00pounds] . Won on nokia int'l mobile aniversary promotion 2011,

The board of trustee of nokia mobile company collects 500, 000.00thousand cell phone numbers from all the cell phone telecommunications provider services in all over asian and europe countries and over twenty million cell phone numbers participated in this award promotion and seven persons from seven different countries were selected to benefit from this nokia mobile promotions and you are one of the selected winner.

The board of trustee of nokia mobile company has verify your cell phone number data base and confirm you as a right winner, your winning prize of & pound;450, 000pounds has be assign and issue on a bank demand draft, kindly contact sky-courier express service ltd, your bank demand draft parcel has been submitted in they custody for your delivery, you are to fill and submit the verification form below to sky-courier express service ltd, this process will not take more than 5 to7 working days to enable you receive your winning amount without much delay,
Your are to contact sky-courier express service ltd through this email i. D: [protected]@live.com

Your demand draft of four hundred and fifty thousand great british pounds (Gbp-450, 000.00) has been submitted to sky-courier express service ltd. They are the firm that will handle the delivery of your parcel. It will be delivered to you within 24hours or 48hours after you have taken care of the required cost of their delivery charge. Once you receive the demand draft from the sky-courier express service ltd. Is important to note that demand draft is cashable in any bank around the world.

Below is the details of the sky-courier express service ltd
Sky-courier express service ltd,
Director of foreign delivery, (Contact, dr. David gomez) ,
Company contact e-mail:
[protected]@live.com
Tel: +[protected]
Fax: +[protected]

I write to lay claims over my winnings parcel that submitted in your courier company by nokia mobile annual center. I was made to understand that this demand draft parcel was submitted in your courier company for my delivery by the above mentioned organization,
Below are my personal information;

Your full name:...
Your full address:...
Your mobile number:...
Your office phone:...
E-mail address:...
Date of birth:...
Sex...
Marital status:...
Occupation:...

(1). Via diplomatic courier service:/provide your full home/office address bellow:

Receivers names:...
Receivers address:...
Nationality:...
Postal code:...
City:...
State/province:...

I hope my application will be favorable granted by your reputable office.
Note: any unclaimed prize will be returned to the treasury of nokia company england you are advised to keep your winning details strictly to yourself and not to share it with any individual or firm to avoid confiscation or double claims of winning prize

Thanks & regards,
Mr, jack morgan.
(A subsidiary of british-lottery services)
Tel: +[protected].

i have lost ma nokia 5235 about 2 months ago ive post a complaint to near by police station bt not getting any response ive iemi no. of ma cell phone

iemi no.[protected]

ma contac no. is [protected]
e-mai add. [protected]@gmail.com

(ma cell phone is in attached photograph top one nokia 5235 with plastic cover on it)

Sir, 1. I have purchased a nokia c7 mobile phone (bill no 5144 &5146 dt 07/1/11 ) along with a bluetooth set bh108 mainly believing the nokia web page advertisement hosted on their company web page maps with free gps navigation with clear voice navigation. The web page claims that (maps with free gps navigation) " use the nokia bluetooth headset bh-217 for clear voice navigation as you walk". Please refer their web site url http:/Www.Nokia.Co.In/Find-products/Products/Nokia-c7-00/Features 2. The bluetooth set bh108 DID not function and I was not getting any voice guidance from the bluetooth set. I went to shop keeper and told him it is not working. He told me to make complaints to nokia care. Accordingly I made many complaints to nokia care. It was advised to me citing the web site of nokia ( http:/Www.Nokia.Co.In/Find-products/Products/Nokia-c7-00/Features) to purchase bh217 bluetooth set to use the feature. Again I purchased a bh217 bluetooth (bill no 536 ) set as claimed by nokia website. 3. From the day one never the voice navigation guidance could be heard from bh217 bluetooth set while on walk. I visited (three) nokia care premium centers at ambala cantt, new delhi and noida. None of the nokia care centre staff could solve the problem. They told to change the bh217 set. That was done. Told to re-install all the applications. That was done. No improvement or solution to problem. I get the voice navigation from mobile set while walking and not from bluetooth set. Spoke to one mr. Pulkit nokia care over phone on 14 apr 11 from 1830 to 1930hrs. No response calls till date. Again I called nokia care on 22 apr 11, spoke to one mr. Arvind at 1820hrs. Zero result. After 25 minutes he connected me to one mr sandeep sharma . He spoke to me for 20 minutes he promised that he will come to rectify the issue. No response till date. Till date and time no solution. Again called up nokia care on 25 apr 11, spoke to one samir. He was asking all the details for 40 minutes and told to go to nokia care centre and dropped the phone. Spoken to nokia care customer centre five times. Last I visited mannat telecom at noida india on 26 apr 11. Finally I placed a post on nokia discussion group the issue. Please refer http:/Discussions.Mea.Nokia.Com/T5/Cseries/Not-getting-navigational-voice-guidance-from-bluetooth-set-nokia/Td-p/1007599. 4. One mr malkit claiming as country service manager called me up on 05 may 11 telling that the issue is small and will either get it repaired or replace the whole set and bluetooth set. He asked for 5 days time. He didn't respond till 11 may11. I called him on 11 may 11, he told that someone else will call me. On 12 may 11 one mr dinesh called me and told that he will come back to me after 5 days. He never came back to me. In the meantime, I have sent many emails to [protected]@ovi.Com and to contactcentre.[protected]@nokia.Com briefed almost 10-12 people from nokia. They(nokia india) were just misleading me only and ever a solution was offered. As I was experiencing gross cheating by the nokia india staff and directed to someone else again and again. I again appraoched nokia global for action on 23 may 11. Finally I was intimated on 24 may 11 by email by wayne michael spillett, global community manager for nokia. The contents are placed below from: "support.[protected]@nokia.Com" to: [protected]@yahoo.Com sent: tuesday, may 24, 2011 6:36 pm subject: nokia c7-00 / Bh-217 hi mr ganesh, with regard to your case, I regret to inform you that the news that I have received today is not good, I have a response from the c7-00 development programme that the latest symbian devices are actually designed to transmit voice commands through the phone speaker and not over bluetooth radio frequency to the headset; therefore your c7-00 is working as it is designed to do and regrettably the websites were wrong. Nokia is in the process of making sure that the publicity for the c7-00 is corrected. I cannot apologise enough for the inconvenience that this puts you to, not only in having bought the two products under the misapprehension that they would work in a particular way but also for the length of time it has taken nokia care to offer you a definitive response to your enquiries. Unfortunately, there is little that I can do further with regard to these products in this circumstance, if you wish to take matters further I would recommend that you make a complaint to nokia care india by calling +91 (city code) [protected], I am more than happy that they contact me at this e-mail address if they need to verify any of the information that I have provided in this message. However, as a gesture of our goodwill and as a thank-you for bringing this issue to nokia’s attention, I have received authority to offer you fifty free music tracks to download from ovi music india. All you need to do is to let me know your ovi music account username (if you do not already have one, you can create one at http:/Music.Ovi.Com/In/En/Pc) and I will ensure that the rest is done. Ovi music offers high-quality mp3 music which you can listen to using your nokia c7-00 device or any other mp3-compatible device, and also burn to a CD using nokia’s ovi player software. I would appreciate your keeping this offer between us, because I cannot make such gestures often and do not wish other individuals to be unduly disappointed. If you have any further questions about the content of this e-mail, please do not hesitate to get back in touch with me. Kind regards, wayne spillett community manager – nokia support discussions salo – finland. 5. Sir, as intimated by mr wayne spillett if the web sites were wrong why no action was taken for two months and why I was made to make multiple calls to nokia staff and made to go to various repair centres. Why I should accept the paltry compensation of few songs for highly misleading web advertisement and all the mental and physical torture and monetary expenditure incurred on phone calls. The nokia company by their gross cheating attitude and falsely selling the product claiming of features that are not available and could not rectify. Till yesterday the publicity features was available in the nokia web site(image attached). Today the the publicity features was found removed from the nokia web site(image attached). I request that the company may be punished with open apology for misleading the public and recalling of faulty nokia c7 mobile set and nokia BH217 bluetooth headset . I may be please be given with compensation for mental and physical torture and all my monetary expenditures and the company may be instructed to pay my expenditures and compensation. With regards

Hai sir this is sriram my mobile no is [protected] i lost my mobile on 25 th may 2011.so please find the location of my missing mobile.

Hi! I'm Mittal from Nairobi . I received a message on 22nd of May 2011 infming that i have won a prize of 215000gbp in NOKIAUK PROMO.. For claims, i should send my adddress to "[protected]@live.com and call +[protected]. This was a nameless message from the number - +[protected]. Please reply.
Thanks

Instrument purchase on 9-2-2011 from Prachi Communication-Ahmedabad vide bill 41 dated 9th.Model No.2690 .On 5th May Phone got dead.
It was checked at above service centre, who kept the instrument with them for3/4 hrs and delivered back saying that it was minor software problem-again same day it was dead. On 6th again the instrument was given & got it back with same comments. It was however not operative.Since I was to travel out, the instruiment was kept in lock & key-On return I again approached the service centre-it was taken vide their Job Sheet No.[protected]/1105119/30 dt 19th may. Now they say that there was some liquid and asked for charges of Rs.125.00
This was agreed but by evening they told that charges would be Rs.850.00+ Please note there is no chance of any liquid going inside at my end-it has to be at service centre where instrument was fror a long period.If therew was liquid inside why they had not informed at first place.

I have had endless problems with my upgrade to a Nokia N8 cellphone. It has cost me huge amounts of time, frustration, data downloads, fuel and cellphone calls. Yet Nokia is not interested in any form of compansation. Who does one take to court when it comes to large corporations like cellphone companies? I am aware that if you take the wrong person to court it will be thrown out of court.

Please see my correspondence below. Please read from the bottom up...

My email address is [protected]@prisonbroadcast.org.za and mobile number [protected].

Marius A. Boaden
Founder & CEO (Prison Broadcasting Network)

CHANGED LIVES... SAVES LIVES!

Int. Mobile: +[protected] (Marius)
Skype Me: pbnmab
Email: [protected]@prisonbroadcast.org.za
Website: www.prisonbroadcast.org.za
Postal: P.O. Box 37711, Valyland, 7978, Fish Hoek, Cape Town, South Africa

***DISCLAIMER***
This message and/or attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient you are notified that any use, dissemination, distribution or copying of this message or data is prohibited. If you have received this Email in error please notify us immediately and erase all copies of the message and attachments. P.B.N makes reasonable efforts to ensure that its Email has been scanned and is free of viruses. However, P.B.N can make no warranty that this email or any attachments to it are free from viruses. P.B.N cannot accept liability for statements made which are clearly the sender's own and not made on behalf of P.B.N

-----Original Message-----
From: ext-custservice.[protected]@nokia.com [mailto:ext-custservice.[protected]@nokia.com]
Sent: 16 May 2017 01:39 PM
To: [protected]@prisonbroadcast.org.za
Subject: RE: Nokia Careline - Marius Boaden - Ovi Music

Dear Marius,

Thank you for emailing Nokia Careline.

We regret to hear that you have been facing ongoing issues and we apologize for the inconvenience caused.

We are always pleased to be of assistance to all of our customers. Regarding your enquiry, kindly be informed feedback received from relevant department please refer to the Terms an Conditions for OVI Music, however this not under Refund policy categories

Please note that (warranty, swap or refund) is an internal matter related to the Nokia Authorized Service Center. Nokia provides technical support and training, but Nokia does not interfere with internal polices regarding (warranty, swap or refund), so we strongly recommend that you contact (the Nokia Authorized Service Center in question) for further details regarding this issue,

Should you require any further assistance, please do not hesitate to contact the Nokia Careline on [protected], between 9am and 6pm (local time), Monday - Saturday. For online assistance, please visit http://www.nokia.com/mea/contactus.

“Keep your phone software up-to-date by using the Nokia Software Updater. For more details visit Nokia Support and software at http://mea.nokia.com/support#. You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product”

Kind regards,

Gadija Hendricks
Nokia Careline
Nokia Middle East & Africa

[THREAD ID:1-5C8C8G7]
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-----Original Message-----

From: [protected]@prisonbroadcast.org.za
Sent: 12/05/2017 07:24:00 PM
To:
Subject: RE: Nokia Careline - Marius Boaden - Ovi Music

I cannot use a diffferent network. I am contracted to VODACOM.

In terms of spending more time and money taking my phone in AGAIN and going
without a phone AGAIN for a certain amount of time perhaps you are not
reaading my previous correspondence.

I am generally a pretty chilled guy, work in a prison, and generally don't
get too upset about things. But I am really getting upset now.

Let me reiterate and summarize:

1. THIS IS A BRAND NEW PHONE - not one I have had for 1 or 2 years
2. THIS IS THE 2ND BRAND NEW PHONE that did not work as it was supposed to
3. I SPECIFICALLY CHANGED TO THIS PHONE - TO MAKE MY LIFE EASIER - NOT MORE
DIFFICULT!
4. I HAVE ALREADY SPENT A HUGE AMOUNT OF TIME AND MONEY on something that
was just supposed to work!
5. I UNDERSTAND THAT WITH ALL THINGS THAT ARE MADE there are instances where
a dud or a few duds are made, however,
6. I HAVE MADE NUMEROUS REQUESTS FOR COMPENSATION all of which have fallen
on deaf ears and you and your collegues have chosen to ignore.
7. I CANNOT SPENT MORE TIME AND MONEY trying to sort out someone else's ie.
NOKIAs mistake!
8. THIS IS MY FINAL REQUEST for a new phone THAT WORKS as well as fair
compensation based on the breakdown of what it has cost me below as well as
an additional 4 hours of time, an additional trip to the store I where I
bought it and another 500Mb of data for the updates I had to download again.
9. Should you still choose to ignore my complaint I will take up this issue
with the consumer board. If I still have no joy I then take up this issue
with my attorneys and pursue compensation for the full amount PLUS attorneys
fees. You are hereby advised that you will also be held responsible and be
required to pay for all legal and other fees involved during the litigation
process. You have 5 working days in which to respond.

In conclusion I would just like to say that I am extremely disappointed that
I am now forced to go this route. Surely a company as large as Nokia could
not have more foresight, compassion and regard for their new customers. Then
again, maybe this is just what we as consumers have had to come to terms
with... big companuies just don't care about their customers as individuals!

I could understand the response I have received IF I had only experienced
this situation with one phone and had gone through only half the trouble I
have been through. The fact of the matter though is that the first phone was
just supposed to work as it should. So should have the 2nd one. It shouldn't
have cost me any time at all and certainly should not have cost me any
additional money.

If this was an appliance like a fridge or hi-fi I would have just returned
it and they would have given me a new one and another new one and another
new one until I got what I paid for.

If I had a choice I would hand the phone back, revert my contract back to my
original one which was cheaper, and carry on using my old Sony Ericssen
which I had no problems with. Unfortunately for me, that isn't an option.

-----Original Message-----
From: ext-custservice.[protected]@nokia.com [mailto:ext-custservice.[protected]@nokia.com]

Sent: 12 May 2017 09:30 AM
To: [protected]@prisonbroadcast.org.za
Subject: Nokia Careline - Marius Boaden - Ovi Music

Dear Marius,

Thank you for emailing Nokia Careline.

With regards to your enquiry, please note that phones obtained under
contract may be restricted to use with the original network. As the internet
connection used is the portal to connecting to the store, we strongly
recommend you to try different networks. You can request an upgrade on your
sim card, or simply change the access points used to connect.

Alternatively, you are welcome to bring your device to any Nokia service
center for further assessment. To ensure that our customers are satisfied
with our products and post-purchase services, we strongly recommend you to
deal with our Nokia dealers in the country of purchase. Here is a link for
you to find an updated list of Nokia places near by:

http://mea.nokia.com/find-a-store-en/store-locator/application-container?sto
relocator_content_country=ZA

Should you require any further assistance, please do not hesitate to contact
the Nokia Careline on [protected], between 9am and 6pm (local time), Monday
- Saturday. For online assistance, please visit
http://www.nokia.com/mea/contactus.

"Keep your phone software up-to-date by using the Nokia Software Updater.
For more details visit Nokia Support and software at
http://mea.nokia.com/support#. You can also go online to find user guides,
troubleshooting support and other services to help you use your Nokia
product"

Kind regards,

Sidy Diallo
Nokia Careline
Nokia Middle East & Africa

[THREAD ID:1-5C8C8G7]
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-----Original Message-----

From: [protected]@prisonbroadcast.org.za
Sent: 11/05/2017 09:30:07 PM
To:
Subject: RE: Nokia Careline - Marius Boaden - Ovi Music

PLEASE SEE MY REPLY BELOW TO YOUR LATEST RESPONSE IN UPPER CASE

Since doing the actions below didn't work I drove back to the store where I
bought the phone today. I spent another hour at the vodacom shop. The
consultant placed his own NOKIA N8 next to mine and there was a vast
difference between his phones response time and mine. He couldn't connect my
phone to the ovi store either through the link on the home page. He said
that he never had to set up anything and just clicking on the link would go
directly to the store. We then restored the factory settings again and still
it did not work. He said that there was obviously a problem with the
software installation. PLEASE BEAR IN MIND... THIS IS THE SECOND NOKIA N8 I
RECEIVED THAT I HAVE HAD EXACTLY THE SAME PROBLEMS WITH RANGING FROM NOT
BEING ABLE TO RECEIVE THE 6MONTHS FREE UNLIMITED MUSIC DOWNLOADS, NOT BEING
ABLE TO CONNECT WITH THE INTERNET (CONTINUOUSLY BEING REDIRECTED TO THE
VODACOM SITE); NO PROPER WAP SETTINGS; THE PHONE STILL SEEING MY N8 AS MY
PREVIOUS SONY ERICSSEN C902; BAD RECEPTION; AND NOT BEING ABLE TO GET ONTO
THE OVI STORE OR OVI MUSIC!

The consultant said that my only option now would be to send the phone in
AGAIN to be repaired and that it would take 2 weeks before I GOT IT BACK
AGAIN.

I have now had as much as I can take. I have also had enough of dealing with
various different people at the Nokia careline every time I write back. I
NOW INSIST THAT A MANAGER AT NOKIA ESCULATE THIS ISSUE AND SEND ME A BRAND
NEW PHONE THAT DOES WORK; DOES CONNECT TO THE OVI STORE; DOES HAVE UNLIMITED
MUSIC DOWNLOADS AND THAT I AM COMPENSATED FOR THE TIME, MONEY AND
FRUSTRATION THIS HAS CAUSED ME. Failing which I will escalate this issue and
take it to my attorneys, ombudsman, newspapers and whatever other avenues I
need to follow in order to finally get some resolve.

I specifically upgraded my contract with Vodacom from a TopUp 315 to a TopUp
500s contract so that I could get this phone. I waited for 3 months for the
price to come down. I had to send my first N8 in for OBF as it said it
wasn't an unlimited music downloads phone when it was supposed to be. I had
the same problems with the next one.

I have been exceptionally patient considering the circumstances but now I
demand that something significant be done about this. This has been an
absolute waste of my time and money.

See my previous correspondence below...

-----Original Message-----
From: ext-custservice.[protected]@nokia.com [mailto:ext-custservice.[protected]@nokia.com]

Sent: 11 May 2017 12:10 PM
To: [protected]@prisonbroadcast.org.za
Subject: Nokia Careline - Marius Boaden - Ovi Music

Dear Marius,

Thank you for emailing Nokia Careline.

With regards to your enquiry, kindly note that the Ovi store does not
require a registered computer at all. You can connect to any compatible
machine, launch the store link and access your account and downloads.

When it comes to using the store on the phone, there are chances that the
application fails to connect to the link www.store.ovi.mobi on your device.
There may be a few reasons for this error, but here are some steps for you
to take on the phone:

Run the Web browser, go to Options on the Web > Clear all privacy data >
Clear All

...DONE...

Dial *#7780# to restore the factory settings, enter your security code
(12345 default)

...DONE... BUT IT DIDN'T ASK ME FOR A SECURITY CODE

Go to Menu > Installations > Application manager > Installed applications >
Select the Ovi store > Options > remove

...DONE...

As a reminder, you can always connect to the store from the phone and save
this link as a bookmark. Here is a link for you to re-download the Ovi store
client: http://store.ovi.com/content/5406

...WHEN I TRY TO GO TO THIS LINK IT MERELY REDIRECTS TO THE VODACOM
SITE!...

Should you require any further assistance, please do not hesitate to contact
the Nokia Careline on [protected], between 9am and 6pm (local time), Monday
- Saturday. For online assistance, please visit
http://www.nokia.com/mea/contactus.

"Keep your phone software up-to-date by using the Nokia Software Updater.
For more details visit Nokia Support and software at
http://mea.nokia.com/support#. You can also go online to find user guides,
troubleshooting support and other services to help you use your Nokia
product"

Kind regards,

Sidy Diallo
Nokia Careline
Nokia Middle East & Africa

[THREAD ID:1-5C8C8G7]
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-----Original Message-----

From: [protected]@prisonbroadcast.org.za
Sent: 10/05/2017 08:02:43 AM
To:
Subject: RE: Nokia Careline - case reference is: 1-[protected] - Marius
Boaden - Ovi Music

After much hassle I was finally able to get my unlimited music downloads but
was unable to connect to the OVI STORE from my PHONE. I finally found out
that I did not have the wap settings on my phone as they had not been setup
when I received the phone from the supplier. Once I had the wap settings I
was then able to get onto the OVI store to download apps from my phone.

HOWEVER, I then updated my phone N8 software to the 014.002.267.04 VERSION
and now I AGAIN can't get into the OVI STORE from my phone and when I try to
get onto it from my computer (the original computer that I have always used)
it says that this is not the registered computer for unlimited downloads. It
tells me to register my 'new' computer and that I can change it every 90
days but there is no link to do this.

I even tried to restore the settings on my phone to a previous version that
I had backed up but this did not roll the software back to the previous
version.

I HAVE TO BE ABLE TO DOWNLOAD APPS FROM THE OVI STORE DIRECTLY FROM MY PHONE
AS THERE IS NO OTHER WAY OF GETTING THE APPS - ie you do not permit
downloads directly to ones computer.

PLEASE, THIS HAS GONE ON FOR OVER A MONTH NOW. I am now sufficiently
frustrated and I have still not received any form of compensation
whatsoever.

Please reset all my settings for my phone and computer or whatever else you
need to do to make this work. I cannot afford to spend more time on this and
one of the main reasons I made the move from Ericsson to Nokia was
specifically for the apps.

All my previous correspondence is below.

Dear Kevin,

Thank you. I am now able to utilize my free unlimited music download option,
which is what I was supposed to have been able to do weeks ago.

However, no mention has been made with reference to any compensation for the
tremendous amount of frustration, time and financial costs I have incurred
throughout this process.

I trust this is something that will be dealt with in the very near future
and that Nokia will make me an amicable offer.

I accept that mistakes can be made and this is unfortunate but if someone
crashes into my vehicle it's unreasonable to think that they can just say
sorry and leave me to pay for my vehicle. The same applies to this case. I
accept one of your previous colleagues apology but there are financial
implications to what has occurred.

I estimate it has cost me:
In time - at least 6hrs @ R200/hr - R1200
In finances - downloads or rejected downloads - R200
In finances - fuel 5 trips to the store - R100
In finances - cellphone calls to store - R100
Frustration - a huge amount of frustration - R? (be fair)

I don't particularly wish to take this up with my attorney, ombudsman or
consumer council as this will take up even more of my time and cost a lot
more financially. However I DO feel that an amicable and fair offer should
be made by Nokia.

Should I accept a FAIR offer I will accept it, brining closure to this
unfortunate yet unpleasant experience and I will not pursue this any
further. Hopefully then I can then start to enjoy being a Nokia customer.

In case you are not up-to-date with my previous correspondence with Nokia I
have included it below...

Awaiting your response.

Regards,
Marius Boaden
Founder & CEO
Prison Broadcasting Network

"I upgraded to an N8 about a week ago. It was a "comes with 6month music
subscription" phone and comes with activation code. But when I clicked on
activate through OVI MUSIC it said "this phone is not an unlimited music
download phone" When I click on Ovi Store, Ovi Music and Top Apps icons it
doesn't go through on my ohone and when I connect my phone to my computer
and then try to connect to the ovi store it says that my phone is not
compatible with ovi store. When I go to CHECK PHONE OVI COMPATABILITY on the
Ovi website and have to enter my country there is no link for Africa. I am
in Cape Town, South Africa and if I choose UK or USA it says the N8 IS NOT
compatible with OVi music, ovi sync but is compatible with ovi store, ovi
contacts... I took my phone back to the store where i bought it. They then
sent it in for OBF (out of box failure). This left me without a phone for 4
days and I eventually insisted that they give me another one which they did.
The problem is.. I HAVE EXACTLY THE SAME PROBLEM WITH THIS ONE. This
situation has cost me a tremendous amount of time, frustration and MONEY -
in downloads (as each time I try to it cost me money and I have tried at
least 40 times with the 2 phones) - in updates (I had to download all the
software updates, games, etc TWICE) - in transportation (as I have had to
travel back and forth from the shop) and huge amounts of my own time which
costs me money. Please please sort this out now. My phone - Nokia N8 -
should be compatible with ovi store, ovi music and it comes with 6 months
free music. I can't even open the links that I sent to it from the OVI store
from my computer. It just doesn't open the links and 'cleverly', one can't
download the ovi apps to your computer, they can only be done on the phone!
My IMEI - [protected] - My phone number is +[protected]. I'd also like
to know why the highest software version my phone can have is 011.012 and
yet I see on your site that the latest software version for N8 is 014.. but
my phone cannot get that version as it says it has the latest version.
Please sort this out URGENTLY and I feel strongly that some form of
compensation is offered for all my time, frustration and money spent on this
as well. Thank you very much.

From: [protected]@prisonbroadcast.org.za
Sent: 20/04/2017 01:57:19 AM
To:
Subject: RE: Nokia Careline - Marius Boaden - Nokia N8

Dear Manaf, Seriously, are you kidding me? I just went to get an upgrade
phone for my contract. I have used Sony Ericsson for at least the past
decade and recently decided that I wanted a change to Nokia. Since that
decision I have spent literally HOURS trying to sort out the issues with
internet connections on this phone and the free unlimited music download
issue. I have had to re-programme and re-personalise TWO phones. I had to
move my 800 contacts individually from my Ericsson to Nokia as Nokia only
provides the ability to transfer between Nokia phones and no import from
spreadsheets. I have had...

Dear Marius,

Thank you for emailing Nokia Careline.

It is unfortunate to hear of the difficulties that you have been experiencing with your Nokia music voucher, and kindly we recommend you to provide us with the following information:

- Scan copy of voucher
- Scan copy of box
- Scan copy of proof of purchase
- User name:
- The registered email address:
- Error message:

If the phone with the Nokia authorised service center, kindly provide us with the following information:

- Date Of Purchased
- IMEI/Serial Number (In Standby Mode Press: *#06#) [protected]
- Warranty Card Number
- Job Repair Number
- Authorized Service Center/Dealer You Have Been Dealing With
- Name of the Employee at the Front Desk

Should you require any further assistance, please do not hesitate to contact the Nokia Careline on [protected], between 9am and 6pm (local time), Monday - Saturday. For online assistance, please visit http://www.nokia.com/mea/contactus.

“Keep your phone software up-to-date by using the Nokia Software Updater. For more details visit Nokia Support and software at http://mea.nokia.com/support#. You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product”

Kind regards,

Manaf Kosai
Nokia Careline
Nokia Middle East & Africa

[THREAD ID:1-5C1DN1R]
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-----Original Message-----

From: [protected]@prisonbroadcast.org.za
Sent: 18/04/2017 06:30:16 AM
To: ext-custservice.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:[protected]@prisonbroadcast.org.za]
[Salutations:Mr.]
[First name:marius]
[Last name:boaden]
[Country:SOUTH AFRICA]
[Language:English]
[Gender:M]
[Contact topic:Nokia services and software] [Contact subtopic:OVI] [Message:I upgraded to an N8 about a week ago. It was a "comes with 6month music subscription" phone and comes with activation code. But when I clicked on activate through OVI MUSIC it said "this phone is not an unlimited musicdownload phone" When I click on Ovi Store, Ovi Music and Top Apps icons it doesn;t go throughon my ohone and when I connect my phone to my computer and then try toconnect to the ovi store it says that my phone is not compatible with ovi store. When I go to CHECK PHONE OVI COMPATABILITY on the Ovi website and have to enter my country there is no link for Africa. I amin Cape Town, South Africa and if I choose UK or USA it says the N8 IS NOT compatible with OVi music, ovi sync but is compatible with ovi store, ovi contacts... I took my phone back to the store where i bought it. They then sent it in for OBF (out of box failure). This left me without a phone for 4 days and i eventually insited that the give me another one which they did. The problem is.. I HAVE EXACTLY THE SAME PROBLEM WITH THIS ONE. This situation has cost me a tremendous amount of time, frustration and MONEY - in downloads (as each time I try to it cost me money and I have tried at least 40 times with the 2 phones) - in updates (i had to download all the software updates, games, etc TWICE) - in transportation (as I have had to travel back and forth from the shop) and huge amounts of my own time which costs me money. Please please sort this out now. My phone - Nokia N8 - should be compatible with ovi store, ovi music and it comes with 6 months free music. I can't even open the links that I sent toit fromthe OVI store frommy computer. It just doesn;t open the links and 'cleverly', one can;t download the ovi apps to your computer, they can only be done on the phone! My IMEI - [protected] - My phone number is +[protected]. I'salso like to know why the highest software version my phone can have is 011.012 and yet I see on your site that the latest spftware version for N8 is 014.. but my ph] [Phone model:N8] [Mobile:+[protected]] [Second Phone Number:] [CPF Or CNJP identifier:] [Province:] [City:] [IMEI:] [Product code:] [Operator:] [Operating system:] [Web browser:] [Online shop order number:] [Product software version:] [Maps application version:] [Navigation licenses purchased:] [Map data installed:] [User ID/user name:] [Service name:] [Application name:] [Application version:] [Connection type:] [PC Suite/Ovi Suite software version:] [MS Communicator Mobile version number:] [Social Networks version number:]

Nokia C-503: Worst phone, I have ever seen
I brought my Nokia C-503, three months back and struggling to make it full functional.

It has worst User interfaces, applications hang randomly and only way to come out of hang is hard reboot.It has got very huge boot time.
Few days back went to Nokia Care center and got the upgrade of software, person responsible for software upgrade deleted all my data without information me. To me there upgrade system is faulty.
Worst part is after the upgrade phone display disappears randomly.
Customer care folks don’t understand the problem, they just upgrade the software for all the problem. I went to customer care multiple times and lost all my hopes, now I am trying to get hold of Nokia folks so that I can give this phone back to them as donation, so that that sick company can survive for few more hours.

Totally hopeless folks;I will never recommend anybody to buy any of Nokia product .

i have this e -mail Nokia gives members random cash prizes. Today, your account is randomly
> selected as one of the 12 top winners accounts who will get cash prize of
> $ 1 Million from us.
>
> The following particulars are attached to your lotto payment order:
> (i).winning numbers: [protected], (ii). email ticket number:
> FL754/22/76, (iii).. lotto code number: FL09622UK, (iv). the file Ref
> number: FL/04/[protected]/UK, (vii).Notification, code : 34.78UY/U/Nokia.this money send my account immediate

I purchase a nokia N – 8 colour black mobile phone but it’s not the original nokia mobile its a fake china made mobile I am providing my bill details so that it may help you all the related details are given below.
On 20.03.2011 from Univercell Telecom add. 43/3, 1st floor Garuda mall, Bangalore city pin. 560053.
In my bill company ( univercell telecom ) tin no is been mention as [protected].
Party tin no = [protected].
Book no = 07
Invoice no = 401.
Imei no = [protected].
Total amount including vat = 23920/-
So pls help me out as soon as possible it’s a humble request to you can contact me on my personal mail
Id ( [protected]@yahoo.in ) or can give me a call on my cell no [protected].

Dear sir,
I Masood Arshad bought one nokia handset from your authorised dealer after using for month its touch screen is not working, then i went to the nokia authorised service center in okhla ph-2 they had examine the cell phone and said this set is tampered because at the back side of the cell phone the piece of tape was there. the service center man said he has never seen the tape on the hand set ever before in his whole life and wrote on the estimated sheet that this set is tampered i said i bought this set fron one of the authorised dealer not from the road side after some time he accepted that set is ok and he gave me acknowledgement and kept the set for repairing, and gave me estimation of Rs 2490 for repairing and Rs 56 for the inspection of the set, i asked about the problem he said there is a liquid in it. then i called the customer care department about the matter they said we call ur cell phone to the head office, and gave me the complaint no 1-[protected]. i got the call from the customer service the supervisor said there is a liquid in ur cell phone because of sweating on the ear my question is if u people sold the faulty set to ur customer and after complainig it u gave the estimation of Rs 2500 for the repairing of the set the toatal cost of the set is Rs 9000/- .
i am also using the nokia n8 that is also touch screen mobile i never had a complaint on that set because this is a faulty set which is sold to me i facing the problem and one of my business no is not working because of this faulty set which is lying with service center.
this is very annouyimg to get this services and harrasment to ur customer who is facing this problem.
Regards
Masood Arshad
#[protected]

Dear sir,
Sir my name prathap. B. S. I lost my nokia 2700 classic mobile phone on 13/5/2011 near at mysore railway station. Please search my mobile in that I had lot of details regarding to my education.
Mobile details:nokia 2700 classic
Imei no:[protected]
Sim no:[protected] (Vodafone)
I hope that definitly I will get mobile. If find out please contact this email id:[protected]@gamil.com
Thanking u

Took Nokia N97 Mini to Nokia Care on Saturday 2nd April 2011 as it was not charging. Their representative sent it upstairs to the repair centre who said the problem was inside the phone where the charger lead plus in. I was told to return in one hour. When I returned I was told something inside needed soldering and it would take 3 - 4 days to repair. As I was leaving Mumbai on Monday 4th April this was not possible. Upon return to Australia I took the mobile phone to Nokia Care in Morley Western Australia who examined the phone and said it had been tampered with and someone had attempted to solder it. They refused to repair the phone. This could only have been done by Nokia Care in Mumbai.

Who do you beleive when your told your mb numbers won 500, 000 pounds and they want you to send 527 us dollars to claim your winning prize. Anyone out there tell me how the heck does that work. I thought if you win then they just send your prize no payment asked at all for your so called winnings pay money to get money what the hell! Did anyone also get a e-mail frm a michael brooks and the accountant is martin anderson frm boundary row london so it seems to be a scam like the rest of what i've seen here debb