Nokia
Reviews and Complaints

i got a nokia music xpress5610(blue) in mobile store last 2008 january. it got repaired 4 times in the same year. 5th time when the same thing happened and we gave it for service innokia care and when we got it back they changed the set and gave a red 5610. later the problen started even with the new one after nine months and then we gave it for service in september in nokiacare .. job sheet no:[protected]/090915/9 3 days later they informed that the servece would cost Rs.2900. i enquired in other shops theey told that it could only Rs.2000 . so i told to the nokiacare u need not service it and when i went there arter one and half months to get the set back they gave a damaged set with the number panal broken.they told that they ll change the number panal changed but i want a ull service at free or cost ..

My personal aasistant's son has commited suicide in the month of aug, some where in south india. His location was not found at time of his last call which was made by him to family from his bsnl mobile and then his mobile was found unrest and un-searched even by the local police of Tamilnadu Government. Kindly provide us list of the incoming and outgoing calls made by him and according we can get the contacts whom he had contact to the such persons. This is the case of human being to consalation to his family he was the only son of his parents. Even i am going to raise the matter in the parliament during next winter-session 2009.

Hi there

I have recived a massage on my mobile phone
Congratulation!
Your mobile number has won 250.000 pounds in the ongoing nokia uk mobile promo for claims call +[protected] or
E-mail : infonokiaoffice.Org

Is this true or what is this becouse once I saw it I tried to call that phone number but it was imposible to get conected with it.

Please answer to me at ;

Email:[protected]@hotmail.com

Nokia uk promotion
42 park avenue,
Barbourne, worcester, united kingdom.
===================================
Congratulations! congratulations!congratulations!

Attn:beneficiary,
I am mr. david briggs (esq) your claims officer, I wish to congratulate you
For being among the lucky winner of the nokia award promo lottery. we are
Marking our 142nd anniversary/new year promo, we rolled out over ?16, 000.000.00
(sixteen million great britain pounds) for our 142nd anniversary draws. all
Participants were selected through computer ballot system drawn from 25, 000
Company mobile, and 30, 000, 00 individual mobile from over 40 networks from
Australia, new zealand, north america, south america, europe, asia and africa as
Part of international promotions programs held in queen elizabeth park united
Kingdom. I want to officially announce to you that your email address has just
Won you the sum of (500, 000.00gbp five hundred thousand pounds sterling along
With a nokia e75) for process of your prize, you are required to provide
Us with your details bellow for verification and please remember to quote
Your winner number in every correspondence to us, to enable us guard you on
The claim process.
These are your identification numbers:

===================================
Your approved winning certificate number is uk/9876125
Your winning transfer identification code is. elpc/mwt/0143

Our events manager will immediately commence the process to facilitate
Therelease of your funds as soon as you contact him. for security reasons, you
Are advised to keep your winning information confidential till your claims is
Processed and your money remitted to you. this is part of our precautionary
Measure to avoid double claiming and unwarranted abuse of this program, please
Be warned.

You are expected to fill and submit to the events manager.

===============================================
Verification and funds release form
1. full names:____
2. address:_______
3. sex:____________
4. age:________
5. marital status:________
6. occupation:____________
7. e-mail address:________
8. telephone number:_______
9. amount won:______
10. state:_________
11. country_______
12. next of kin:_____________________________
13:nationality________
To file for your claim, please fill and submit your verification form
To our events manager immediately via email
(contact events manager)
Name: prof. rolland david
E-mail: [protected]@live.com
Tel : +[protected]
:+[protected]
Once again congratulations...
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
N:b: you are advised to keep your winning strictly confidential
Until your winning is processed and received by you. this is to
Avoid double climing which could lead to disqualification.

I, am sunny s. Timeh residing in port harcourt city of rivers state nigeria. I bought a nokia e71 last june and was stolen at the airport in august this same year, I bought another one same e71 that same month of august and was attacked just last saturday 17th of october.
I have very vital informations in that phone as I use the phone to receive my mails and other messages from my ceo. The informations on those phones are (Wlan:[protected], imei:[protected], item:002g2v6 and wlan:[protected], imei:[protected] with same item number as above.
All I want if it is possible is for those phones to be blocked off from usage please, as there is no way one can recover such lost in this country. Here are my email addresses ([protected]@yahoo.com or sunny. [protected]@teconoilserv.com.
I've made arrangement to get a replace of the same type of the phone, I so much love them and any thing nokia.
Thanks for being there for us nokia.
Regards,
Sunny

I received this email and would like to verify whether it is legit or not.

Please advise on [protected]@groupfive.co.za

From: [protected]@live.com [mailto:[protected]@live.com] On Behalf Of Nokia International
Sent: Wednesday, 21 October 2009 06:29
Subject: Nokia Prize

Thank you for being part of our 40th Anniversary of making Nokia Mobile telephones. Congratulations, we have received your claim information for the Nokia Finland Promo.
Immediately you receive your prize of 1, 000, 000, 00 pounds(ONE MILLION GREAT BRITAIN POUNDS), we will invite you and your immediate family on an all expense paid trip for a weekend to Finland for a TV show that will air this year on TV, showcasing winners of the Nokia 40th anniversary promotion. As a promotional gift, you will also receive a Nokia E61i mobile telephone. This promo is approved by the Finland Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR).

Outlined herein are the Nokia Claim Rules:

1. This is an independent promotion.
2. No purchase necessary.
3. Any entries without valid claim codes and numbers will be declared void.
4. Any entry late, lost or tampered with will be declared void.
5. Employees of Nokia and their relatives are excluded from participating in this program.

All requirements must be provided.
Claimants displaying conducts considered improper when replying will be ignored and disqualified.
________________________________________
You are obliged to have your name published as a winner.
A double claim will nullify your winnings.
Do read and understand the terms contained herein before proceeding because your agreement to the Claim rules of Nokia is binding by law and must be followed through.
Once you are sure you understand these rules and you wish to proceed, then you should provide the following requirements:
Full Name:
Mobile Number:
Promo Code:
Country:
Occupation:
To read more about us and how we originated Click Here.
You are obliged to have your name published as a winner.
Do read and understand the terms contained herein before responding because your agreement to the Claim rules of Nokia is binding by law and must be followed through.

All submitted information is kept in the strictest confidence. No part of the information provided will be given out to any third party. You can also visit us at our website www.nokia.com.

Annete Cosini.
Nokia International Claims Dept.

################################################################################################################
DISCLAIMER:
This message is for the named person's use only. It may contain confidential information, proprietary in nature or legally privileged information. All trade secret, know how, formulas, researches, database, software, codes diagrams, documentations, attachments, voice, concepts and visual content are strictly protected by United Kingdom Laws and London Media Incorporated codes which will have the right to take any legal action if you fail in doing the hereunder steps. If you receive this message in error, please immediately DELETE it and all copies of it from your system, DESTROY any hard copies of it and destroy any soft and backup copy of it saved in any kind of form under you possession and NOTIFY the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message (email) if you are not the intended recipient.
################################################################################################################
________________________________________
Windows Live: Friends get your Flickr, Yelp, and Digg updates when they e-mail you.

You get a notification from Nokia International Claims Dept. as sms and told you won £500, 000 but must pay courier charges to get your cheque, which does not arrive and then go chase them for £125 pounds, imagine if they did that to 10, 000 people, cool big money fast.
You recieve a e mail as folows

I wish to congratulate you on your prize. We will have your prize transferred to you through whichever method you indicate on the form.

Andrea Kaylan
+[protected]

Nokia International Claims Dept.

I have purchased Nokia N 70 Music edition 1 year ago after confirming that it is a 3G phone, but now MTNL started the 3G services in Delhi and it is not supported by Nokia N70. After confirming the Coustemore care of MTNL's they told me that I have to set the network in UMTS mode or dual mode for UMTS or GSM in phones's setting option, but Nokia n 70 has only two option GSM and Dual Mode, and after selection dual mode it not supports the 3G network, while My other nokia 3120C supports the same 3G SIM and networks.
I just want to know that is there any other setting for 3G or not, other wise am going to consumer court for compensiation for this false commitment of Nokia.
My Name - Anurag Bhardwaj
No.- +91 [protected]
E-Mail:- [protected]@gmail.com

my whole family is diehard fans of nokia sets and i had bought nokia 7210c make on 07april 2009 from GN superbazar nokia outlet located in shillong .
handset details are: ESN/IMEI351962039440314
product-0572571 GSM type model-7210c
warranty ref no - APAINY199144326 dt 07/04/09
consumer name- mrs gunjan singh

nature of complaint; it has suddenly stopped working and it doesnot switch on .

i went to nokia care a week back in shillong ([protected]@nokiacareindia.com)
service centre details - ASC803_504886 jobsheet no - [protected]/091015/21
along with its warranty paper and they have told me that it is a hardware problem which happens sometimes and it will take 40 days to rectify.now i am working mother of a young school going child and it is very difficult for me to work without mobile for such a long time and moreover they have not issued me any inlieu working mobile set till my phone is repaired.hence i request you to expedite this problem and do the needful as quickly as posible. thanking you . gunjan singh

Sir i purchase this mob. On 19.09. 2008. My model is 1200 and imei no. Is [protected]. My mob.problem is switch on switch of and then switch of complaitly. I give it to nokiacare center many times but problem is not cured by them.in this prosess my mobi. Warranty expired. Now nokiacare says the phonework is charjeble. I told them phone since one year in ur center comes regurly what u do with him when problem remain same.then they send it to delhi. I want replacement but they wont. What should i do now? Should i go to consumar court? Pls help.

RESPECTED SIR,
delay in service and i feel its of mere waste doing the service too
Respected sir,
I bought a nokia 2760 mobile in a near by shop CENTURY CELLCOM, PONDICHERRY, 4 months ago and the day 5 of its usage my mobile got hanged and when i went to the shop i bought theysaid its just a virus problem it will be ok and if the problem continues you directly go to NOKIA care and i had the same mobile hanging and slow processing after immediate ten days so i went to the nokia care they said its some ELS problem and they updated my SOFTWARE i guess but again after few days i got the same prob now. i have given my mobile to NOKIA CARE and they said they have sent my mobile to NOKIA company . its 20 days long i have given to service but still they have not turned up and they are refusing even to give a spare mobile for me for usage so, i request you to help me.

I bought a mobile phone 2 month ago the mobile brand is nokia n86 8 gega, after a month the mobile stopped charging. I went to the nokia care store located in mosadek st, then it was supposed to be repaired on their expense as it was not a misuse defect and it took them more than 10 days to repair it then after 2 days of receiving my mobile it stopped charging again and I contacted the call center and told them that I want to replace my phone, they asked to me go to the store again so they can make sure that its the same defect and they will feed me back within 48 hours, and I did so but unforetuntly I called the call center to check on the mobile status they told after 4 days that they did not got my mobile and that it is still at the store, then I went to the store in the same day to find them telling me that my phone is not at the store and that it has been sent to the maintance department since they recieved it. I contacted the call center again and they told me they didnt recieve my mobile phone not only that they got horrible attitude at the end they told me you do not have the right to check on it and I have to wait till my delivery date stated on my receipt. After all that I tried to contact any manager but the call center agent told me that I cant and I can not contact a person to complain. Then they called me to tell me that the delivery date will be postponed for another 3 days and I do not have the right to complain or refuse. I asked them not to repair and that I just want it back and I will sell it as it is but they refused. Well what is going on earth, do they have the right to refuse giving me my mobile back? Dont I have any rights to be treated as a human being and to be respected? They shout, talk loud and at the end no one can reach a manger, no one can complain, please what a person can do to reach those people and tell them to respect their clients.
I am not asking them for a favor I just want my mobile phone back

I gave my set 3600s to M/s.S.R. Trading co., Teynampet, Chennai, Tamil Nadu, India on 25th September as the mobile keys were not working.
After that I contact them in the given number every 2 days with some elusive reply. After 5th day they said they will call me. As no call came I myself again called them on 5th October and asked for the position. A gentlemen replied saying the unit cannot be repaired and can be taken back after verifying the details from his side. However I was asked to give a call again after 40 minutes. I did it. I got a reply from a lady attendent saying that they are waiting for my concurrance for reparing the same as it involves some money. I said OK but whether the same is in warranty period for which I got a reply saying it is not in the warranty period.
Today I went tothe shop on receipt of a call that my mobile is ready and I can collect it after payiong 1847/= I visited them in the evening and got the set back after paying the amount as mentioned above vide their bill number SERVI CE INVOICE 5165/08.10.09. On checking still one key is not working. I told them they said it is working i GOT to press hard. To my question what for i am charged so much what part got changed, I wsa told that they had changed SLIDING STRIP. They charged an amount Rs.1775/96 which they told me cost of replacement of sliding strip and Rs. 71/04 as vat at 4%. My complaint was keys not working and no problem in sliding. When I was contacted them on 5th i was told keys has to be replaced and not the sliding strip. In this I want clarification to my mail address [protected]@yahoo.com on the following
a. what is the necesscity to change the slide strip when the complaint was not for that and it was functioning when it was taken
b. what service rendered to make my keys started working except one key which need pressure to press it
c. when the vat is 4% and the related amount is 71.04 then 100% is 1776 then what service they rendered and why they have not charged for that when the set is not in the warranty period.
d. the display board at the centre says about charges after warranty period but the situation do not reflect the true picture.
e. for in ordinate delay without proper reasons assigned and not properly informing the customer resulting loss of so many things to the customer. How the same will be compensated.

Based on your reply I want to take up the issue with the connected authorities for redressal. Hope I will get replywithin 15 days. Otherwise, I presume you have no answer for my querries and I will proceed accordingly the guidelines prescribed in the situation by the authorities.
yours faithfully
V. VAIDYANATHAN
2K SRIVARI APARTMENTS.18, ABDUL RAZAAK STREET, SAIDAPET, CHENNAI -600015 mOBILE 91-[protected]

I have got a bad experience at nokia service centre located at vashi, navi mumbai, maharashtra. I have submiited my cell phone for power problem. They told me that my cell's battery connector is loose and some body has temepered the cell phone. Before going to service centre my cell phone never open before. They give another silly reason that my cell pnoe is cdma model (Nokia 6275 model). They told me that my cell phone is not repairable. My cell phone cost is 10, 000 rs. Now all my money goes in wain. Is it possible to repair my cell phone any where.

To whom it may concern,
I have received a text msg on my phone some week ago but it don't seem very clear, it say I have win an amount of $ 680, 000.00 usd. That is why I want to clarified with you if it is true or not as I have really never won anything in my lfe. See below the last detail about this offer.
Do not hesitate to call me or email if you need more clarifycation my detail is in the email below.
—

From: [protected]@live. Ca
To: [protected]@hotmail.com
Subject: acknowledgement of filled form:
Date: mon, 5 oct 2009 09:21:15 +0000

Nokia corperate building

Plot 21, ahmandu bello way,
Victoria island also known as 2 kofo abayomi
Victoria island, lagos
Nigeria

To,
Name: mr. Kreshan kresh jagarnath
Winning mobile number: +971 [protected]
Country: united arab emirates.

Date: 5th of oct, 2009.

Your filled verification form has been recieved and it has been forwarded to our verification department for proper verification and documentation. As soon as the verification is completed, a notification will be sent to you from this office with the details of your payment.

You are to let us know the suitable and convinience option for you to receive your won prize, if you are coming down to west africa, nigeria to redeem your won prize in person, if you cannot come, then your won prize will be sent to you in cheque via courier delivery under insurance, but you will be responsible for the courier charges which has to be paid before delivery in order to get authorization from the nigeria gaming board. You have to let us know quickly the option that is best suitable and affordable to you because we also have six (6) other winners from united arab emirates whose cheque will be leaving nigeria by 7:15am nigeria time on. 07/10/09. If you opt for courier delivery and you are able to make up your payment before time then your parcel (Cheque) will leave along with the other parcels for united arab emirates.

Note: the amount you have won is $680, 000:00 usd (Six hundred and eighty thousand united state dollars. )

Courier option and charges {d. H. L: $720 u. S. Dollars} {fedex: $590 u. S. Dollars} and {u. P. S: $515 u. S. Dollars}.
You are required to send in your delivery address and let us know the courier suitable and affordable for your parcel delivery.

If you are interested on any of this courier service, you are required to send in your delivery address along with your passport copy.

I wish to on behalf of all members and staff of nokia congratulate you on your win and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 142nd anniversary draws.
Awaiting your reply.

I wish you best of luck as you expect you won prize.

Best regards,
Dr. Isaac adulrahman
Tel: +234-[protected]
Nokia sweepstakes nigeria

U. K london officee
Dr. Simon beresfold
Tel: +[protected]
+[protected]
Fax: +[protected]
Address:
2nd floor berkley square house,
Berkley square london,
W1j 6bd london,
United kingdom.

Copyright & copy;2009 nokia. All rights reserved.
...
...
This email and its attachments are confidential and intended for the exclusive use of the addressee (S). This email and its attachments may also be privileged or protected by legal rules. If you have received this by mistake please let us know by reply immediately and destroy the email and its attachments without reading, copying or forwarding the contents.

—
View your other email accounts from your hotmail inbox. Add them now.

I ashok kumar recieved an sms to my mobile bearing a number [protected] that I have won a prize and contact them via mail and their e-mail address was "[protected]@hotmail.com".
I contacted them and then I recieved a mail from them as such
"
Dear: ashok kumar verification confirmation

Congratulations, we the staffs of nokia congratulate you as one of our lucky winners.

Good to hear from you regarding the nokia mobile promo. My names are mr terry stephen I am the nokia cash officer assigned to winners on the mobile sweepstake.

In line with the commemorating event marking our 42nd anniversary we rolled out over & pound;16, 000.000.00 (Sixtheen million great britain pounds) for our 42nd anniversary draws. All participants were selected through a computer ballot system drawn form 25, 000 company mobile numbers, and 30, 000, 000 individual mobile numbers from the 45 mobile networks from australia, new zealand, north america, south america, europe, asia and africa as part of international promotions program, which is conducted annually in britain, london.

This promo is approved by the british gaming board and also licensed by the international association of gaming regulators (Iagr). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill and send the claims form below

This promo is a bid to increase our market share in the fast growing mobile telecommunication industry. Nokia have a teeming population of customers spread all over the world, and the promo is targeted at promoting our brand, and creating awareness amongst none customers.

Your mobile number have won you the sum of & pound;165, 000.00 gbp (One hundred and sixty five thousand great british pounds) and all information concerning the facilitation of your claims will commence as soon as you fill and submit the mean of collecting your winning cheque via our affliated courier companies.

Note: your mobile number tagged to your winning verification number falls under the mobile network category in london.

Verification no: cn-[protected]

All processes regarding the delivery of your cheque through your selected courier service will be carried out at your payment center.

Mode of delivering

1. You are require to choose an option in the attachment below on how you are to receive your winning cheque.

You are require to print, fill, scan it back via email immediately.

Any courier option ticked by beneficiary, the beneficiary is compel to pay the require fee to the courier company before delivery.

Rules and regulations

1. Winners are required to send a copy of either their driverʼs license or international passport for identification purposes along with the filled form.

2. Winners must know that the money won is very huge and as such should try as much as possible to keep their wins strictly confidential until the said funds has been received. This is to avoid impersonation or double claims which we have experienced in previous draws.

Once again on behalf of members of staff, we say congratulations as you spend your great fortune.

I wish on behalf of all members and staff of nokia uk congratulate you on your won prize and wish you the best of luck as you spend your good fortune

Thank you for being part of our commemorative 42nd anniversary draws.

Yours faithfully,
Mr terry stephen
Tel: +[protected]

Copyright 2009 nokia all rights reserved
...
This email and its attachments are confidential and intended for the exclusive use of the addressee (S). This email and its attachments may also be privileged or protected by legal rules. If you have received this by mistake please let us know by reply immediately and destroy the email and its attachments without reading, copying or forwarding the contents.

"
And I also recieved two attachments with the mail.

1. Payment release form
Form no. Cn503/09
Personal information:
Name: _________________________________________________________
Surname middle name first name
Winning mobile no. _________________ verification no. ________________
Delivery options:
Please tick the courier service convenient for you.
Cost of delivery cost of delivery cost of delivery___
Mail fee: & pound;490 mail fee: & pound;420 mail fee: & pound;470
Duration: 72 hrs duration: 84 hrs duration: 84 hrs
Note the folowing…
The insurance fee will be payed by nokia inc.
You are responsible for the mailing fee 0f the courier service you have
Selected.
Delivery address:
__________________________________________________________________
__________________________________________________________________
Declaration
I __________________________________________ hereby confirm that all the information given
Above and attached copies of identification is to the best of my knowledge and is true and correct. Any
Tempering or falsification of the above data renders this claim invalid and void.
______________________________
Signature and date.
Verified: _______________________ confirmed: __________________________
Signature and date signature and date
Verification officer: winton de la garza promo coordinator: hackmann smith

And the second attachment was a staff's identity card's image
I have attached the image with this complaint..

I hereby request you to look into it and reply me to my e-mail address "[protected]@yahoo.Co.In" as soon as possible.

If its a fake I hereby request you to take actions on the company who is cheating people with your company name and also ruining your company reputation.

Thanking you,
Your customer
Ashok kumar

I recieved this massage "Congratulations! Your Mobile Number Has Won 250, 000 Pounds in the ongoing Nokia promo, for claims call: +[protected] or Email: [protected]@yahoo.co.uk"
from : [protected]
I called there, talked to Dr. Paul Maxwell, sent my passport copy to him.
I checked the Adress on google earth, and it's really Nokia house, just as it says on email that i got from him...
now i just have to send money for the UPS courier (580 Pounds) tomorrow...
Can i trust this? please help me as fast as posible, i'm thinking to send the money... Thanks

[protected]@gmail.com

i have some display problem in my phone.
But other programs are working properly like calls are coming and going, music is also present.

Then i reached nokia care for repairing it. They checked it and opened my phone. they told me that my cell has screen problem its not working and told me that it has damaged screen, THEY TOLD ME THAT THEY WILL NOT COVER IT IN WARRANTY BUT MY PHONE IS IN WARRANTY. They told me that it will charge Rs.2500 for repairing. Then i don't have that much money at that time so i told not to repair it. and they gave my cell back to me. but at home MY CELL DISPLAY IS COMING . it is working properly but hanging it has blinking display its a software problem. i reached nokia care again but they are not receiving it they are saying that it is opened outside but it is opened by them only. now they are not even checking it. And now they are saying it has broken parts. and it will charged 1500 and not in warranty.i told them to replace phone software but they are not doing it. they only want money. i have also told them that it has opened by them only. but they are not receiving it. i asked them for making some slip and give me in written that they have opened it. but they are not giving it to me.

please take some action against them.
and no manager is there for customer queries.

and if some one asks for meeting manager they told that he is upstairs, taking lunch .

they only need money .
they don't take anything in warranty .

I recevied a massage 27 sept 2009 time-07.21am congratulations your mobile number has just won a cash prize of 680, 000.00 us doller in the ongoing nokia 2009 mobile award for claim-+[protected]

What this means

Please clarifiy me in details on my mobile

Above noted

How can I will get the prize of cash