Nokia’s earns a 2.5-star rating from 844 reviews, showing that the majority of mobile phone users are somewhat satisfied with their devices.
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software problems
Dear Mr. Jha,
Thank you for emailing Nokia Careline.
I thank you for your feedback.
In addressing your concerns, Nokia assesses each situation on equal standing and it is dedicated to finding reasonable and fair solutions to any issues that Nokia customers may experience with their Nokia products. Nokia will honour any Nokia mobile phone as long it is within the warranty guideline.
I assure you that the Nokia Care Center is looking into your concerns and will revert to you once the mentioned patch is received.
Please take note that replacements are at the discretion of the Nokia Care Center's technicians and phones are only replaced with the same model in the event that the Nokia Care Center are not able to repair the phone.
I sincerely apologize for the inconvenience caused and appreciate your patience in this matter.
You may like to visit our website at www.nokia.co.id for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at [protected]. We operate between the hours of 7.30am and 10.00pm, seven days a week.
Please help us improve our services by completing the Nokia E-mail Satisfaction Survey from the following link: www.nokia.co.id/caresurveys
Kind regards,
Yogeeta G.
Nokia Careline
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.id/support to check if your phone model is supported and download the "Nokia Software Updater".
[THREAD ID:2-2UFWUN]
----Original Message-----
From: [protected]@ptsai.com
Sent: 28/05/2007 15:03:20
To: [protected]@nokia.com
Subject: Nokia - Vinay Jha - Customer Feedback
Dear Selvaraj,
Thanks for the prompt reply after 5 days.
As per the below mail from your side you say that "Nokia does take all precautionary measures to ensure that phones are fully repaired prior to being released from the Nokia Care Center (NCC)", but how can such a thing happen. You should understand that when a person like me who have spent so much big amount on Mobil phone and if he is getting any problem from the beginning itself, what will be going to be in future.
How can I suggest any one for the Nokia Handset if the things are like this happen?
You say that I have to give to the NCC and they will help me to solve the problem. This I had already done before. But still they have not find out the solution for the problem and asking me to wait wait wait,
they have already reported the problem to Jakarta office and will received the patch soon. Why should I wait such a long time, when I have already made the payment for the set and not able to use it properly?
I suggested them it is better you replace me the phone with some other model in which there is no bug. But they tell that they don’t have any facility like that.
I am really feeling sorry, why I believe so much on Nokia Handset.
I have already visited twice in the NCC, but still wait wait wait, and they will inform me as soon as they receive the updated software.
Henceforth how can I spend such a big amount of silly handset from Nokia. So I once again request you to please replace my old N80 set with some other model which is not having such bugs.
Awaiting for a positive reply from your side.
Please feel free to say the truth.
Thanking you,
Yours truly,
Vinay Jha
PT Sai Apparel Industries
Jl. Brigjend Sudiarto, KM 11
Semarang
Indonesia-Asia.
----- Original Message -----
From:
To:
Sent: Monday, May 28, 2007 12:30 PM
Subject: Nokia - Vinay Jha - Customer Feedback[THREAD ID:2-2TJVWD]
[T20070523000PS010Z759900]
> Dear Mr. Jha,
>
> Thank you for emailing Nokia Careline.
>
> I thank you for your feedback and allow me to assure you that Nokia
does
take all precautionary measures to ensure that phones are fully repaired
prior to being released from the Nokia Care Center (NCC). The experience
that you have encountered is not typical of Nokia's level of product
quality, customer service and reliability. Please note that I have
documeted
your concerns today and your case reference number with the Nokia
Careline
is SR2-[protected].
>
> Nokia assesses each situation on equal standing and it is dedicated to
finding reasonable and fair solutions to any issues that Nokia customers
may
experience with their Nokia products. Nokia will honour any Nokia mobile
phone as long it is within the warranty guideline.
>
> Pertaining to your Nokia N80 issue, it needs to be assessed once again
at
Nokia Care Centre (NCC). I understand that this may not be an ideal
option
for you; nevertheless, I am confident that the NCC will be able to
resolve
your phone issue as soon as possible. I suggest contacting the Nokia NCC
to
advise them of your arrival and arrange a convenient time to have your
phone
sent in. This will ensure that you are not made to wait for a long
period of
time.
>
> I sincerely apologise for any inconvenience caused and greatly
appreciate
your understanding and patience in this matter.
>
> You may like to visit our website at www.nokia.co.id for more
information
and support for your Nokia device. If you have further enquiries, please
write to us again or contact Nokia Careline at [protected]. We operate
between the hours of 7.30am and 10.00pm, seven days a week.
>
> Please help us improve our services by completing the Nokia E-mail
Satisfaction Survey from the following link: www.nokia.co.id/caresurveys
>
> Kind regards,
>
> Pat Selvaraj
> Nokia Careline
>
> Do you know you can now update your phone software at your own
convenience? Visit www.nokia.co.id/support to check if your phone model
is
supported and download the "Nokia Software Updater".
> [THREAD ID:2-2TJVWD]
>
>
>
> -----Original Message-----
>
> From: [protected]@ptsai.com
> Sent: 23/05/2007 09:32:54
> To: [protected]@nokia.com
> Subject: subject.
>
> [Salutations:Mr.]
> [FirstName:vinay]
> [LastName:jha]
> [DOB:07-02-1979]
> [Gender:M]
> [Email:[protected]@ptsai.com]
> [CountryCode:+62]
> [Country:Indonesia]
> [MobilePhone:+[protected]]
> [Model:Nokia_N80]
> [Imei:[protected]]
> [State:semarang / indonesia]
> [Postal:50194]
> [Feedback:Dear Sir / Madam,
>
> I have purchased one hand phone N - 80 on 03 / 05 / 07 ( 3rd of may
)
from Sinar Mas Selluler, Ciputra Mall,Simpaglima, Semarang, Indonesia.
>
> IMEI No. ---- [protected]
>
> S / N No. ---- 0540859 ( APAIDY074828232 )
>
> KRC No. ---- SEJ 678637
>
> When I was making a call and the mean time recording also then phone
was
automatic turned off and turned on and obviousely couldn't complete my
call..
>
> I immidiately complain to Nokia Care,Jl Pemuda no. 139 in Semarang
(repair order SMG: G No. 011579), They installed that software as there
was
software problem.
>
> Now after software update (ver 4.07) that problem,one new problem
came.Now
I can not use the function *555# for cheking my account (Mentari).
>
> Person of Nokia Care is telling that again software problem and when
they
will receive that software then only I will get repaired that hand
phone.
>
>
> Really I don't understand that if there is software problem,why u r
selling that item?
>
> Why should I wait for the so called new software?
>
> If there is software problem like this I don't want this phone and
could
not wait for your software as this is not my mistake.
>
> Henceforth better replace this hand phone with other set or other
model.
>
> Please reply me soon.
>
> Thnking you,
>
> Vinay]
>
ringer problem
Nokia 5200 is a third class handset i had purchased this handset 8 months ago. After 4 months i faced a problem with the ringer. The company replaced the ringer after 21 days. But now after 2 months i am again facing the same problem i think there is manufacturing defect in this handset and the company should look out to solve this problem or else stop manufacturing this handset.
Nokia priority dealers are not ready to co-operate as they say this problem is on national level & we cant do anything.
Im facing big problem with this nokia 5200 customer care doesn't changing my ringer all time they says :- Ringers are not in stock!
They are saying this from three months and I am using this cell without ringer!
replacement of battery from nokia care centre
Complaint for:
1. Planet shoppe, rajakamal sqr. Amravati
2. Nokia care centre, near rajapeth police station, badnera road, amravati, maharashtra, india.
I am mr. Sanjay isad, [system admin] belong to amravati [m. S.] , india. I have purchased nokia 6072 model from yours district dealer mobile shop "planet".
When I reached to your dealer for the complaint regarding the battery charging, I faced a very rudely treatment by your nokia dealer and i've experienced badly when I shocked to see that my mobile battery has been charged by the dealer instead of clearing the problem.
When I got it replaced by an old and used battery, I made complaint to your authorized nokia care centre who explained me very properly how that battery has been changed by the earlier dealer named "planet mobile shop", rajkamal sqr. , amravati. When I reported once again to the nokia care they insist me to purchase a new battery. Ok. I have purchased due to my inconvenience, but still the new battery they sold me with the same problem of not charging properly. When the next day of purchasing I reported them regarding the problem, they replied very rudely and asked me to keep it for repairing.
When I asked them to make complaint regarding this uncultured behavior they were agree to make it replaced with new battery. If your are really very serious about your customer services please do take interest to get feedback of your authorized dealers and nokia care centre proprietors, specifically from dist. Amravati state : maharashtra.
I want to make a complaint of such worst treating customer care centre from amravati who rudely handles the problem of customers and uses worst and uncultured words for the customers after the purchase of nokia handsets.
My experience at the Nokia care centre namely Nokia Care, Bakul Mobile World at Gulshan Plaza Rajapeth is very bad.
I had there to repair my dameged joystick of the unused mobile 6600 .The owner of the centre told me that it will cost me 500 rs.I agree that but after he told me that there is a virus and 750 rs will be the expenditure to repair it.After my refusal he gave me my running mobile with new fault saying it is hanged .When I said him that it was not hanged before showing to him but he was adamant on his say.
In the mean time of 1 hour 3 costomers came there with displeasure about their mobile repairy.In the same way like me he cheated them.
People go to the Nokia Care on the name of NOKIA but the Bania Nokia Care owner does not maintain the name of NOKIA .
It is for your information and necessary action.
Satish Deshmukh
satishdesh21@rediff.com
unlimited issues
I have bought a phone from nokia on 9th december 2007. Model number: 5300. This phone has been giving problems from the time I have bought it. 1 week after I bought the phone the display had gone, I could listen to music, click pictures receive. Make calls however could not see anything on the screen. I sent this to nokia repair center and much to my relief...
Read full review of Nokia and 24 commentsphone not repaired
I have bought a Nokia 5300 handset on 21 jan.2017.after one month i ave some problem with display so i submit the phone to Nokia care center in noida. But after one weak when i get pick the phone from nokia care center. But i have same problem with the set then i have submit the set again to nokia center on 24/02/2017 under jobsheet No.-[protected]. And the set is replaced after one month. But the replaced set is also not working good it has some problem audio keys, and key pad not working properly and set is poorly fit. So i have submit the set again to nokia care on 17/05/2017 under jobsheet number [protected]. And received the set on 23/052007. But set is not working properly and also i have some problem with memory card (not inserted and out properly) so i submit the set again for repaired on 23/05/2017 under jobsheet number-[protected]. And after one weak when i picked the set then problem is same.so i did not pick the phone from Nokia center.
I talked with branch manager but they told me w can not do anything about that you consult with Nokia. I have also complained in Nokia (complain id-2-1wdt15) but problem is still remain.
I have spend 11000 Rs. for the phone and in four month period set is submitted to nokia for 4 times but problem is still remain.Very poor mobile and service!
The speaker phone of the mobile not working properly. On complaining at customer care center of nokia at Phase-5 Mohali Chandigarh, the agreed to change the speaker of the mobile but they say that speaker is not in there stock and i have to come again after 3-4 days. But even after 10 days the speakers are not in there stock. They says that there is a shortage of speakers an we can't change that at that time. I am not satisfied with there service.
Nokia 5300 has been a nightmare. Since I purchased this phone in 2017 it has been nothing but trouble. I've had it replaced twice. Each phone the cover that is over the speaker has fallen off... never to get it to stay on...this last time it fell off...can't find it. I thought it great a phone because it offered so much. It started out with I could not hear on the phone very well... No matter what I did people just couldn't be heard not even with the bluetooth. I sent it back... Then came the next one... It would not allow me to hang up calls...everything would freeze. No matter how many times I cut it off take the battery out...just didn't work. Now again... the speaker doesn't work...I can only answer calls with my bluetooth. Without it the speakers sound as if busted. I can't download any music... It will only take me downloading pictures... It's ridiculous... A phone so expensive but so unreliable.
I bought this phone last July, 2017 for the primary reason - music player. Well, it worked fine anyway for the first weeks. However, since I am a sure music lover, I filled its 2GB memory card with audio files. What happened? the music player software stopped responding and working properly. I' ve tryin' to search for a replacement music player software but nothing could control the music keys on the phone. I really regret buying this phone!
This is the worst phone ever!
I bought it and had a two year contract with tmobile, and both put me through hell.
I signed up for the insurance, but they just took my money and didn't put it down on the paperwork. Then my phone completely fell apart in 4 months.
The screen froze, the phone turned off randomly, I couldn't hang up some phone calls which led to my bill being as of now $845 (which I am not going to pay until they fix the problem), my speaker is completely blown so my music sounds like ### (that's the whole point I got this phone), the battery either shocked me or burned my hand the other day so im not going to even touch it anymore. The screen is loose, the back is impossible to get off without hurting my fingers, i've broken part of the back trying to get it off, it will send random texts to anybody so you have to be carefull on what you write. It would randomly call people in my phone book, even if the phone was locked.
The only good thing about this phone is the camera and memory.
The pictures are amazing and it holds however much you want. (I've had around 400 pics in it, and 300 songs. )
Hi. I was given a Nokia 5300 for xmas 2017 with 1 years ensurance, and for a while i thought it was a great phone. Shortly after this, the spring in the sliding mecaanism came slightly loose and began scratching the buttons underneath it. I did'nt think of this being a major problem so a carried on using the phone, but after that, the audio began to act a little strange. I decided that i should take it back and get it replaced but recently, the screen completely stopped working. All i get is a couple of random lines and a big black splodge. Ive phoned the shop i bought it from but they don't replace the phone, they just provide you with vouchers to pay for the phone. Looking at the comments, ive decided that im going to get the vouchers and put them towards a different phone, unless anyone here has a different solution?
recently i bought nokia 5300...
folders r hidden automatically in the phone and i m unable to unhide them ...plz help me! and give a possible solution for it
i bought a nokia 5300 on june and i have been to nokia center for 4 times and every time my phone was messed up now i have many complaints against the phone, the employees at the center, broken glass, soft ware etc. looking for a replacement and i can't afford a new one. My life has come to a stand still...
please reply soon
regards
callistus joseph
Bought the phone early this year, within a month the screen went out. Tmobile would not warranty (charged me 100.00 to replace) said it was our fault, the phone was not damaged in anyway by us. the replacement sent to us lasted about 3 weeks and then you could not be heard when you made a call, replacement sent to us, now 1` month later, you cannot be heard or hear on any calls. This phone has major issues, I don't think it is made very sturdy.
phone replacement problem
I have given my mobile nokia cdma -6265 for swap problem to nokia care center mumbai - m/s bright point on 17th may. Job no.: mum142881 my mobile number --[protected]. Till today 30th may 2017 there is no proper reply they are just delaying as parts is not available we can not say when we will able to give you back. As job sheet say that. Estimated due -...
Read full review of Nokia and 30 commentsworst service at hyderabad
Re: Nokia
Hello nokia care team,
Am raja from hyderabad, purchased nokia 3230 from m/s sangeetha electronics hyderabad on 29-9-06, within a week i found that the battery life is low and went to nokia care centre at venkat plaza panjagutta, where they replaced the battery with new one... After 6 months same problem occurred and i again bought a new battery... This became a routine (to buy battery) in every 2 months...
I had been to nokia care centre for two times and with case sheet number [protected], the service provided is poor, customers have to wait for 2 hours for their turn to speak to a customer care executive... Is this called nokia care?... After waiting for long time i have submitted the handset and after two days they told that the problem was rectified and returned my handset, to my surprise the fully charged battery drains in 8 t o10 hours (when kept in idle condition)...
Same procedure repeated again but no reason or remedy for the draining battery... I am sick with the care, am sick with the product, am sick with nokia...
hi i am aparna i bought nokia x3-00 B.silver IMEI:[protected] before 10 months but buy now it got spoiled the pone is geeting switch off it is not even geeting chargedif i keep from moring to evining but still it is switching off please solve my problem.
i also agree for that complaint on nokia no one take response
Dear Sir,
I am Shaik Zaheer, I had Purchase a Mobile Of model N73(M) of cost 13100/- in the month of 7th july 2008. And my mobile No :[protected] .but in the month of 14th August 2009, it has been lossed. i.e;thefted by the unknown person while i am passing from charminar, the details of my mobile is as follows IMEI No:[protected]
Battery No:0670505393213p191121036532; Charger No: 409049815889020628190675606.
I had already complained in cmnr Police station, I kindly request you sir to go through the detls and return my mobile as earlly as possible.
Thanking You,
hi,
i have nokia N70 with me. Now the problem is that the screen not displayed nothind is visible at screen. Incoming calls n outgoing calls are working properly.
Please help me out .
where is the nokia 6288, problem is when opens slide the phone is terminating please give me the solution
hi i have given ma head set for replacement under warranty at the paradise centre unit and they said that i will be getting it in 3 weeks i gave it on 30th of june and bloody hell i didn't get it till date they say they do not have the stock, , , , , , man they suck... and ma phone's also giving me a lot of trouble... i suggest hong-kong bazaar or jagdish market than the nokia care, , , , , they atleast do da work if we pay money., ..., , nokia sucks...
Hi,
It's true
Nokia service center provide very worst service.
I also face the same problem
the nokia service center is very worst service center
their waiting lots of time and poor servicing .
nokia care doesn't care!
I bought my brand new Nokia phone (6270) on 9th july 2006. It has a one year warranty. Within six months of use, it got conked off. I submitted it to the Nokia Care Centre at Sector 2, Noida. Since it couldn't be repairable and there was a huge fault with the handset,they replaced me with a phone of the same model from Head Office which too had problem...
Read full review of Nokia and 24 commentsvery poor sound of fm in loudspeaker mode
I have purchased a new nokia n95 the set is good in every thing but the only wrong thing is that the sound of fm in loud speaker mode is so weak that it is hardly hearable. I make a complaint to the dealer for replacement of the set, they checked the set and compare with another new set and told me that the sound of fm in loudspeaker mode is same in other set. Now my question is that by purchasing such a premium set if company can't provide the perfect sound then it is worth purchasing. I have also used nokia n73 which has better sound than nokia n95 in loudspeaker mode. If the standard of fm sound in loudspeaker mode is such company should stop manufacturing such set.
Hi.. am Umesh.. my cousin is workin in dubai.. he's returning by January or Feb ending.. I said him to bring Nokia N95 8GB or N73 Music Edition.. he agreed.. rite now am using 7710.. in order to upgrade its firmware, i gave it to the HCL concern ppl.. there i saw a customer requesting the tech support to repair his N81.. those crew ppl said that the mobile's not under warranty.. but the customer argued that its under warranty, and its only 3 months since he bought that mobile, from DUBAI, it was a gift to him.. those ppl said him that you need to acquire INTERNATIONAL WARRANTY, in order to repair the mobile under warranty.. actually,what my doubt is, If i get a mobile from outside india, i cant acquire warranty a?a nd what should i do in order to get international warranty? reply me soon.. am waiting for your reply, NOKIA, THANKS! :)
in order to replace the handset and memory card
This is to bring your attention that I bought a Nokia 73 Music edition on 18th march 2007 referring IMEI No :- [protected] HOT SPOT, Laxmi Nagar, Delhi which cost me Rs. 21,662 including taxes with 1 year warranty. But after duration of 2 days I find that my mobile phone is automatically shutting down, showing blank screen then the 4th day on Wednesday I went to Noika care preet vihar branch, with lot of efforts and manipulation I forced Ajay pandey (Manager) to talk to the HOT SPOT retailer in order to replace the handset and he did talk, But according to the retailer they replace the handset within 48hour after purchasing of handset so they denied then I showed my handset to the executives of preet vihar branch. What they did, they put off my memory card and did format my phone memory then did switch on. I didn’t submit my handset that time because it was working fine for one day after 24 hour it’s show the same problem For which I have complaint 6 times to the Nokia care center & also as per their direction I have submitted my mobile 6 times in Nokia care center, first 2 times I Submitted my handset to (Nokia care, Preet Vihar, Delhi) & 4 times I Submitted my handset to (HCL infinet Nokia care, Sector-2, Noida) to fix the bug permanently. I also talked continuously to Nokia customer care (011-[protected]) so many times But still I am facing the same problem & nobody paying their attention for this problem & still my mobile is in Nokia care Center as well. For this I wasted lot of money, lot of time, lot of tension.
If this is the kind of Customer Services Nokia provides to its loyal customer, I am unable to understand what levels of Customer-satisfaction, you are aiming to achieve. Plz give me a reason, why should anybody buy an authorized Nokia Set if we are not getting adequate services?
hello all,
i brought n73 on 23/09/2008 and noticed that the handset was very poor in it performance. After a week it started giving pbm with memory card.It stops detecting memory card and i have to remove memory card and had to insert again to make it detect.Some time i have to put it more then once to make it detect.But from past 1 month it switch off automatically.Now a days i have to switch on atleast 20 to 25 times in a day. and from last week its not even switch on properly.I have to remove battery and then again put it, to restart it. Its really horrible. Nokia has come up with a scrap product. I have to save for quite a some time to buy a cell and i got this scrap cell and feel horrible abt it. Plz let me know if any1 has any solution to this pbm.
Purchase nokia n 73 music edition from b.k. Marketing, janak puri. Imei no is [protected]. After few days it giving me a lot of problem. Called b.k. Marketing, but they replied that they can not help n tell me to contact nokia care. I went nokia care center-hari nagar n they replied that it will take 15 days to get it repair. Having no option i handover my set to them n got it after repair. But now the problem is same. Very poor mobile and service!
please send the details and address of nokia service centers in bangalore to my e-mail id.
i purchased Nokia N73 three months back and now the problem is my cell is automaticaly switching off.
I got a Brandnew N73 but it's Memory Card is work not properly please send me what i do now? Thank You.
Nokia N73 Music Edition is a waste product. Don't buy the Nokia N73 Music Edition. If you want to buy 3.2 Mega Pixel Camera phone, buy the Sony Ericson K800i. One of my friend has it.
Ive burned the mother board of my N73, does anyone knows if its repairable?
Hi, plzz can anyone tell me what is the legal action which can be taken against nokia care, so that i would get my handset back after repairing or replacement. Because i had also bought Nokia N73 and facing the problem.
Regards,
Ranjeet Garodia
I am fully agree with the above comment
Purchase nokia n 73 music edition from b.k. Marketing, janak puri. Imei no is [protected]. After few days it giving me a lot of problem. Called b.k. Marketing, but they replied that they can not help n tell me to contact nokia care. I went nokia care center-hari nagar n they replied that it will take 15 days to get it repair. Having no option i handover my set to them n got it after repair. But now the problem is same. Very poor mobile and service!
software problem
I bought new 6300, got problem in theme changing. This problem was occurred in the second day of my purchase. Don't buy this mobile!
Read full review of Nokia and 21 commentspoor nokia 9500 cover replacement
In the month of january 07 I was made to change the cover of my nokia 9500. I sent the mobile to the store I purchased it from because they are nokia dealers. They demanded a sum of rs 3100 = $ 70 to replace the cover which I agreed because of my mistake in dropping the phone on the floor. I have since regretted why I did not go in for a new nokia instead of replacing the cover. My misgivings start from the very next day because the cover was not locking and would open with the slightest of movement of mt hand. I i complained to the nokia dealer and got a reply to send bach the instrument so that they can tighten the locking mechanism. Since then I have been facing the same problem but was unable to understand why did the nokia service centre do such a bad job. Now my problems do not end there as the cover has cracked once again at the spot where the locking device locks. I am sure that this time the fault is entirely the nokia service centre "s fault as the problem has never been solved by them. I sent back the 9500 to the same centre today but they have washed their hands off their responsibility by telling me that there is no guarantee for the covers and I have to pay $ 70 once again. May I ask if this is fair for a die hard user of nokia communicator instruments for the last 10 years.
My nokia have the same fault like you. it's cover have broken down and I do not know where replace a new one. Now I wrap it by pvc plate for continue using. Poor my nokia 9500
continuous problems with 3230 model
Till date I am facing big problem (S) in the 3230 mobile from the month I bought. Dead slow, hanging, restart these are the major problems I got faced. Two times I had given my mobile for servicing and they advised me not to use memory card as such I haven’t use memory card but still the problem is not rectified. Third time I gave to service on april 11, 2007. The service peoples telling that they will do their best! But I heard the same dialogue twice when I gave earlier to service!
My warranty period get over in couple of months.
My query is, if the problem continues! What shall I do? In future, definitely service people will say they going to charge for non-warranty mobiles so they want me to keep on pay every 2 or 3 months!
Today (April 26, 2007) I faced one problem i. E. , without my knowledge! Blank messages are sending to others from my mobile!
I agree with 3230 complaints. I'm also facing similar problem in this handset. Within a year of purchase, it is giving all sort of problems. Even after getting it serviced by Nokia authorized centre it is not working. These centres are useless and meant for only money making at the cost of customers.
It appears that slowly and gradually, Nokia is loosing its creditworthiness and goodwill.
cheating on contest prize
I am one of the five winners around the world, of Nokia's- Nokia Twist, Unscramble and Win! CONTEST of 2006. I was notified about my selection as a winner from INDIA in September 2006, on the nokia's official website and by e-mail. Despite of completing all the formalities, sending hundreds of mails to all the concerned officials both in INDIA (Syam Devjeet (Nokia-CMO/Mumbai) and South East Asia(Tony Wang Online Marketing, Nokia APAC, Mobile: [protected] Fax: [protected]).
I still have to receive my prize. It's been eight months that my subsequent efforts have gone to deaf ears and their officials have stopped acknowledging my efforts of trying to contact them.Whom should I talk to about this treatment? Is this the image this company is trying to project to the world- as LIARS? I for myself have lost a great amount respect for them. Is there anyway that I can obtain my prize?
poor signals & joystick hanged
I bought a nokia cdma model no. 6235 with rsn: rnkcdb213748 vide bill no. : 065 dated: 25-04-2006 from m/s kohli infocomm (A reliance webworld express franchisee) , e-46, naraina vihar, new delhi-28.
In this regard it is to inform your goodself that I had sent the handset for first time to nokia service centre at okhala, new delhi on dated: 28-02-2007 for the key pad is ideal and got the handset returned back on 08-03-2007; I found that the key pad is working properly but joystick has got ideal and signals is poor, I again sent the handset to okhala, new delhi to rectify the problems; but regret to say that its still having the same problem.
After this I had gone out of town due to urgent piece of work for a long... Now I returned and once again I sent the handset by today on dated: 23-04-2007 but they refuse to say that this is out of guaranty/warranty.
I got really frustrated from this type of behavior they are doing nothing and my warranty period about to expire.
Someone suggest please what to do?
Purchased nokia 6235 cdma from reliance webworld in may-06 as one year's warranty over. Nokia care service centre visited four time and they changed voice ic but complaint again next day. Go again for the same, they keep the set with them for one week in wait of software/spare. After recalling they give back the set but problem on next day. Our time the problem sorted out but repeat after some time. At last they return the amount charges for voice ic and told that your set is not repairable. You go to karol bagh for the same if they can repair. Nokia has opened with big letters nokia care but very small problem can not be sorted out till date. Every thing in phone is working except voice. Now set is useless due to cdma/not repairable. Where and why nokia selling handsets if they can not repair the handsets at their service centre also. Who will...?
i witnessed exactly same problem with a Nokia cell phone . the problem is still not solved till this date .
poor customer service
read for yourself:
Feedback on nokia website:
ME: Hi, I have phoned customer support twice today and i am a little annoyed. I bought your n95 because of the GPS and nokia maps.
Heres what you say advertise
Which features are free in nokia maps?
******Find address***********, (several million points of interest) or an own Landmark.
Q: To Nokia helpline:
No matter what i do i cannot find addresses.
I live in australia and downloaded the australia maps for eastern and western australia.
I can search by name and find mcdonalds for instance, i can search by catergory and find mcdonalds as well as other places in my local area.
What i cannot do,,, is do a search for address, no matter what address i put in it results in " No results found"
I know its free maps, but you do advertise it with this and with the capability of searching local streets in 150 countries.
My question is why is it not working on my phone?
I would like to talk to someone who actually knows this phone and the capabilities you advertise. I am sure it is supposed to work but its just not.]
Nokia Answer:
Dear Mr. Williams,
Thank you for emailing Nokia Careline.
With regard to your email, I suggest **searching by the street name** instead of the full address. Kindly revert back to us if you still encounter any issue.
Kind regards,
Kay Z.
Nokia Careline
ME:
Hi, I tried queen st.
It says "search requires at least 3 characters of a city name as well. So your suggestion of "just searching by street name" goes against the ability of the software. Are you qualified in this product? as it seems you do not have any answer. Can you please pass this problem onto someone who would have an answer.
Kind regards
Nokia Answer:
Dear Mr Williams,
Thank you for emailing Nokia Careline.
We value all constructive feedback that we receive. This gives us a gainful insight towards developing and providing greater technology, products and services to our customers. While I can appreciate the dismay expressed in your correspondence, I can assure you that Nokia prioritise and understand the support required by our customers.
Pertaining to your enquiry, unfortunately the mapping system through Nokia N95 ***does not narrow down and specify the street names****. It is best to locate via the main street or search via the nearest main location. The reason being the particular street name you searched for may not be listed in the maps. The best option is to determine the nearest main location of the street name you are searching for.
Another way to choose a location is by selecting it in the category browser.
Kind regards,
Shazrin Mddin
Nokia Careline
Heres where we are at:
So the 2 telephone answers lead me nowhere.
Email they told me to narrow down to street name only. After I told them their software doesnt allow it they suggested it does **not narrow down to street name. Pretty good at stating the obvious i would say at this point.
dismayed by all this I googled the answer and wrote back to Nokia after i tried the solution and found i could infact do an address search after all, as I thought i could. And as they had advertised.
this is part of a bigger problem globally unfortunately. People just don't give a rats anymore and customer service is something you have to have for good looks. Heaven forbid there is still a few companies left out there that take your mighty dollar and offer back what used to be called service.
Half the answers you recieve from these companies are pre written and totally irrelevant tot he individual. Ah well one day the world will discover they can actually make more money by investing a little back into the customer.
Heres how i felt at the time:
I hope you feel embarrassed, because that is how I would feel if I had a multi million dollar company and could not answer a simple question posed by a customer.
And I truly hope you take on board this "gainful insight" into your product.
I have been through 4 Nokia careline "specialists" and you know what? I gave up and googled the answer myself.
As stated on a forum found on google
YOU need to be connected via WiFi or 3 g to do a search by address. Theres my answer. It’s a HUGE pity you couldn’t provide it. Give this to your boss and let him have a laugh at your own incompetence.
Good Day!
I will never, ever view your company any other way after this distasteful, embarrassing, disgusting experience.
Don’t bother apologizing because I know the apology is already pre written just like your useless answers. You should be ashamed.
Brett
If you ever think about Buying a NOKIA mobile phone...THINK AGAIN !...I have had 7 months of problems with my Nokia N8 with the phone continually losing it's settings and then not being able to send or receive sms, mms, I lose the internet..and then they come back on again after several hours. in short, it's a very unreliable phone with all these problems. The phone seems to have a mind of it's own and works whenver it feels like it. My phone has been repaired twice, replaced once and yet the same problems happen again. When I tried to tell Nokia about this, they said that I need to take the phone back AGAIN to the service centre to be assessed. CAN YOU BELIEVE THIS ?...they sell dud phones and then frustrate the customer by asking him to continuely return the phone to be assessed and repaired. If you write a complaint, Head Office will get some guy from the Philippines and he will try to manipulate you inot believing that Nokia really cares but all he's been sent to do is to frustrate you into doing what Nokia what you to do and that is...Keep returning the phone back to the service centre over and over and over and over again...it's never ending...then when the warranty runs out ...BEWARE...they will make sure they stress that your warranty is out and "we can't do anything"...Keep well away from NOKIA...they don't make good phones anymore...
Dear nokia
When i put in the PUK code then it comes up with enter new PIN code then i put what i want and then press ok then it comes up with confirm PIN code i enter the right code that i did before and press ok and it comes up with code error if this complaint has happened before and you figured it out and they were happy please tell me the exact answer that you gave them please reply.
Thank you
From Mr whitson
poor phones and service
I have a 9300i. After 2 months I was told I had water damage on my phone and was not repairable. I was also told this can happen going into a air conditioned car, having a phone in a shower room. This is not acceptable. I was first told it was 107 euro for repair, when I told them it was under warranty I was told it was water damage.
I has taken four months to get this answer from them which is also very poor service.
How can I get some help with this problem, I will not stop until I can have some resolution.
Can anyone help me to know where how to proceed so I can get satisfaction? Or at least warn others of Nokia's poor phones and service.
Bill Coleman
[protected]@yahoo.com
+[protected]
battery problem
My mobile is not working Properly (Nokia-2310),It's battery low very fast without using any call, radio and game, and I want to give it nokia services center To Be Change, I want to know what the process it when they give me back the battery and i live in near by AIIMS plz tell me which nokia services center close to my place. IT purchase on 4 feb 2007
I buy a nokia 3250 express music mobile phone 9 month ago.
It battery have some problem.It's size will expand.What i do for that.
Handset specification=serial no-[protected]
Software version=v3.23
Battery= RM-38
Manufacturing date =15-05-06
Please reply
I am waiting
Thank u
IME No.[protected]
Name .K.Hari babu.Kadiyam, E.G.Dt. Present no:[protected]
[protected]
Date of purchage [protected]
Last call.[protected]
Date:April 15th 2010
No network inside house
I m not getting proper network and not finding anything which i want from the website of airtel.
IMEI NO :[protected]
NAME : M . Nagaraju
PHONE NO: [protected]
PHONE MODEL:Nokia 7200
LAST CALL NO:[protected]
E-mail: Malanagaraju@yahoo.com
DATE OF LOSS : 01-07-2010
TIME :8-00am to 8-30am
faulty handset e50!
Ref: handset model - e50 (Purchased on 16th jan'07 from a local gurgaon (India) dealer " hot spot". Other details are-code: 0544637, imei: 351895/01/69764/4, fcc id: pdnrm-170, ic: 661r-rm170.
I had purchased the nokia handset e50 on 16th feb'07, after lot of comparison analysis. The problem with my handset is that it automatically goes to loudspeaker mode, when the call receiving button is pressed and gets hanged. This happens on approx. One call in every 10 calls received. I have visited the nokia care center and they reloaded the software, but still the problem persists. Now they are asking me to leave the hand-set for repair, and I cannot do the same, as my major part of job is on phone. They are not ready to give a stand-by also.
Wow! Now I feel sorry I've bought this phone... after I've seen all this comments!
In fact I have a problem or two with it also. It has the latest firmware on it and still works
very slow. And with a memory card insert it in, it won't start! I have to take the
memory card out in order to make it start.
Has anyone any ideea what can be done?
Tank you! madk9lulu@yahoo.com
I have also same problem, when i recieve call, speaker is automatically turn on and phone is hanging on untill the call z not ending. It makes me mentally disturb while i recieve call among peoples. What is solution Please if anyone have. sadat8@hotmail.com
My nokia e50 hangs then switches off on its own and will not start.It only starts on few occassions after the battery is removed and put back. In some cases it does not start up at all even after the battery is removed and put back .I have flashed it on several occassions and the problem is still there.
I just bought the cell a month back, looking at the reviews posted, its been some time since the problem persists (Phone freezing on receiving call often).. but nothing has been done yet and am too have started to face the same problem its as absolute cheating .. no move to rectify the problem or not stoppage of such faulty instrments into market has been done..
How can we stop this.. and make the company pay for this..any solution?
i't cool
I face the same problem. The screen just freezes with an incoming call.
Now the whole phone is frozen. Just cant do anything. Took it to the service center... he returned it after a few days saying, it cant be repaired. Later when it went back to claim a replacement he says it phone has been physically damaged pointing to the rubber power on button on top.
Very bad idea to buy this phone... but even worse is the service centers attitude (Guys be warned of going to the Nokia Care - Univercell Service centre in Chennai).
Hello all, I so agree. Anyone know yet how to solve the "memory full" problem?
Dear All ,
I am also facing the same problem while picking the call.It goes to speaker phone and hangs and doesnt resume back until I remove the battery.The firmware been updated by the Nokia Care centre and its repeated even after the update.The current firmware is v 07.13.0.0 RM170.
Even after addressing this known issue to Nokia, they are cheating the customers by selling the same model with out solving the issue.
Can anybody help me with solution.
Pradeep
Application Manager:
When installing games/themes on the phone, the manger is unable to delete themes that are stored on the memory card; it also does not list all the applications that are stored on the phone, which means you cannot delete other items already installed to free memory.
i hve bought e50 i am also facing same problem of phone get hang while i receive call and that perticular call received in speaker mode. this is not the only thing phone is very slow, i can't send file from my memory card via bluetooth to other phone.
can any one know how to send the file from memory card via bluetooth to other phone. please help me if possible on email id sudarshandangra@yahoo.com
problem with nokia 5200
I have purchased a nokia 5200 mobile phone on february 11, 2007. On 31.03.2007 suddenly there was no sound with the loud speakers. On 01.03.2007 I went to the nearby nokia care at velachery and they confirmed that it was speakers that got open and since they did not have the parts, I was asked to go to mount road for repair (Nokia care).
The next day (I have to take leave on that day) I went to the other service centre and was shocked to see that nearly 9 to 10 customers were there having the same phone with same problem. Just imagine how many would have suffered like me?
The job sheet was prepared and they said it will take nearly 3 days for repair. But when I contacted them on the third day they said that it will take one week to finish. Is this the customer care?
Should the company make arrangements for the parts since this seem to be a regular problem? The company should also supply the parts to all the nokiacare units. Paying rs.8000.00 and there is no phone for nearly 10 days? Is it not ridiculous?
Since this seem to be a common problem with the model 5200, company must take immediate action as early as possible.
Nowadays I recommend my circle of friends & relatives not to buy nokia anymore.
I have purchased a NOKIA 5200 Mobile phone on August 22 2007. It worked fine but suddenly after 2 month it got restarted automatically. Then i went to c-care and gave for repare then they took about 1 month to repare it. And finally they gave a new one. The new one woked fine but since last 3 months the network of the mobile is dropping down. 2 times went to C-care they are sending to L-3 and when they r giving me after 1 or 2 week the same problem happening.Details of my job sheet: 1st job seet-[protected]/080609/18, 2nd job sheet-[protected]/080714/13 . please do the needful
I bought a nokia 5200 on march 23th. But on 10th april the loudspeaker didn't work. And i gave the phone to service and i took it back today. I think loudspeaker problem is the general problem for all nokia 5200 series.
I bought a Nokia 5200 at dubai and now I'm back in Nigeria and I'm facing the problem of a bad loudspeaker. I'm aware that this is a general problem that Nokia customers have with this phone (Nokia 5200). I want to know what Nokia has to do for customers that are facing this problem and also to the phone model to prevent future occurrence.
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Dear sir,
I am rajesh menon from pondicherry, india. i have NOKIA n900 purchased from dammam u.a.e. here nokia care persons and nokia head office persons not helping me for softwere re-installation, its not under warranty, its a pay service .problem is i have the version 21.2011.38 in my mobile and the same version is available here in pondicherry nokia care but they refuse to do that . a gentle ma mr.sujin from customer care told me that nokia care or head office ll not respond if it will dead while do softwere reinstallation, also told me (WITH OUT KNOWING) that nokia care ll have lower version than i have in my mobile( the softwere in nokia suit also ll have the same version ), but when i get this problem itself i enquired nokia care mr.john (service eng) that they have the same version 21.2011.38 but the will send the mobile to head office, if it is not possible at there they ll replace the mobile ( even though its a paid service ) . when i went there they refuse to do so coz it purchased not from india . my mobile is in brand new condition, i am not claiming warranty,
Following are the conversations that i made with nokia through mail
1. From me 26 July 2012
got one N900, problem is when any call missed its popup shows that you have one missed call but when i wana see its say no recent calls, its not saving any log of calls what ever dialed, received or missed 2ndly when any msg/text comes to mobile its show that msg and i can read it but after back to menu where that msg gone i don't know, even i can't see sms option in mobile to read msgs ! i did update to latest ver, by nokia update but mobile still save problem, please tell me if you have any solution it will really great help
Thanks in advance
rajesh menon
From nokia
Thank you for e-mailing Nokia Care.
The Service Request No. is 1-[protected]
This e-mail is in reference to the concern which your facing with your Nokia N900.
We know how important this is for you and we look forward to provide you with the necessary assistance.
As one of our valued customers, your satisfaction is one of our primary objectives. We request you to kindly revert with the below mentioned details so that we can escalate your case to our concerned department and assist you in the best possible way.
* Nokia Care Centre Name and contact number(where you have visited).
* Your alternate mobile phone number.
We apologize once again for the inconvenience caused to you and assure you of continuous support.
Regards,
Dimple Tharwani
E-mail Specialist - Nokia Care India
2. From me 29 July 2012
a mail send you earlier (The Service Request No. is 1-[protected]). it purchased in saudi Arabia, but not in warranty . i req care person for software re- instillation against paid service basis but they refuse it . what can i do then, pls give ma a solution . we(indians) believed nokia so that we purchase our brand even though we go any country.
Note : i called customer care 080-[protected] june 22 nd and 25 th regarding this they told they ll get back but no one do so still, this is pathetic.
FROM NOKIA
Thank you for e-mailing Nokia Care.
The Service Request No. is 1-[protected]
This email is in reference to the concern regarding service provision of Nokia care centre.
We value the importance of the information that you are seeking and we are happy to assist you.
We regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we require below mentioned details so that we could look into the matter.
1. Nokia Care Centre address and contact number
2. Your alternate contact number
We apologize once again for the inconvenience caused to you and assure you of continuous support.
Regards,
Mukesh Kumar
E-mail Specialist - Nokia Care India
3. From me 2 july 2012
Dear sir,
initially over the phone i asked nokia care in Pondicherry about my mobile problems the manager connect to software engineer and that eng asked some “kurl” and “code” i gave all details displayed backside of battery and he told that he have the same version that my mobile have i.e-21.2011.38 and it didn’t work. Also they are sending particularly n900 to head office only, and if it is not possible in head office itself they ll replace some other device.
Nokia care pondicherry - [protected]
also enquired in tiruvannamalai there they have the lower version (20.2010.36.2) but in my mobile its 21.2011.38, so they refuse to reinstall and told me that if they do the device may dead .
Nokia care tiruvannamalai - [protected], [protected], [protected]
From nokia
Dear Rajesh,
Thank you for e-mailing Nokia Care.
The Service Request No. is 1-[protected]
This email is in reference to the concern regarding service provision of Nokia care centre.
We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis.
We acknowledge, the information received from you and have forwarded the same to the concerned department. Kindly be assured that the concerned team would contact you in the next 48 working hours.
You may kindly note that the our higher department would decide to service the phone or swap it with a working unit depending on the nature of concern in the phone and the level of servicing required.
We apologize once again for the inconvenience caused to you and assure you of continuous support.
Regards,
Mukesh Kumar
E-mail Specialist - Nokia Care India
4. FROM ME
Dear sir,
Aprox 30 days over when i got this problem and start approach to nokia, while i contact nokia customer care they would not response, latter then i contact this mail thing to convey my difficulty. for your kind reference .. nobody contact me till now, kindly do some thing to a deep faith on nokia by a indian.
Regards
Menon
FROM NOKIA
Thank you for e-mailing Nokia Care.
The Service Request No. is 1-[protected].
This e-mail is in reference to the service provision of your Nokia N900 device.
We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis.
In response to your e-mail, we would like to inform you that we have already escalated your case to our concern department and we assure you, one of our senior executive will be contacting you at the earliest and they are working on the same. We seek your patience and further solicit your co-operation.
We apologize once again for the inconvenience caused to you and assure you of continuous support.
Regards,
Aniket Singh
E-mail Specialist - Nokia Care India
FROM ME
Regards
Menon
FROM NOKIA
Thank you for e-mailing Nokia Care.
The Service Request No. is 1-[protected].
This e-mail is in reference to the service provision of your Nokia N900 device.
We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis.
In response to your email, we would like to update you that your case has already been escalated to our concerned department and its been looked into on a priority basis. Kindly be assured that a representative from our relevant department will contact you at the earliest to assist you further.
We apologize once again for the inconvenience caused to you and assure you of continuous support.
Regards,
Aakriti Saxena
E-mail Specialist - Nokia Care India
Thank you soooo kind of you
Whatever has happened, has happened Good
Whatever is happening, is happening Good
Whatever will happen in the future, will happen Good
What did you loose?
Why do you cry?
What did you bring to loose?
What did you create to go as waste?
Whatever you took, you took it from here
Whatever you gave, you gave it here
Whatever is yours today will be someone else's tomorrow
Another day it will be somebody else's
This is the rule of the World
Normally Nokia n900 does not have software support from meamo, also it is problematic like n97, its their fault . normally Nokia swap the mobile and offer some other hand set if you purchase here in india, even if it is not in warranty. Nokia know the problems and also know how to avoid their losses through these kind of cheep policy's and conditions ..like purchased in abrod or water log or physical damage... but in this case yours is in brand new condition so only tool they have is... purchased in dammam.. abroad... if you are claiming warranty its OK.. but you are not, which means it cant serviceable like china mobile.
INDIANS ARE GOING AWAY FROM NOKIA IN PHONE AND WINDOWS IN PC... SURE YOU LL LOSE YOUR MARKET SHARE VERY SOON .
The same problems I have received with my Nokia phone and the same rubbish I have been receiving from Nikia Customer Service dept over the months