Nomad Goods’s earns a 3.0-star rating from 2 reviews, showing that the majority of gadget enthusiasts are somewhat satisfied with their accessories.
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Non-shipment of watch band
I ordered an in-stock watch band from Nomad on July 26th 2023. My credit card was immediately charged the cost plus 4-5 business day shipping. As of today this order has not shipped nor have I been given any date of when it will ship. I have emailed the company 4x so far with no reply. Phone calls to their customer support number are unanswered and only an automated message to email them is provided.
Desired outcome: I would like the watch band that I ordered to be immediately shipped out to me.
Replied
I placed an order through the Nomad website for a product called the Base Station Walnut Hub Edition which is advertised to support all QI
I placed an order through the Nomad website for a product called the Base Station Walnut Hub Edition which is advertised to support all QI wireless charging products. The product however won't charge my iPhone 12 which uses this standard. The warranty period is two years and my product is still under that term as of the claim I filed. They have not offered a refund or replacement device and instead are demanding I help them troubleshoot their own product. I've followed the steps they have given over 14 days and still haven't resolved the product issues because it is a hardware deficiency that can't be fixed remotely. They mentioned many other customers are having this same issue and still refuse to follow through on their express warranty.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for reaching out to us here. I sincerely apologize for the issue that you're experiencing with your Base Station Walnut Hub Edition. I have a new replacement order, #420532160, heading out to you and I'm currently working on updating the delivery address on this shipment for you. I sincerely apologize for shipping this new order out to your previous address! We'll make sure the new replacement unit is delivered to your updated address as soon as possible. Thank you for all your patience with us so far.
Sincerely
Is Nomad Goods Legit?
Nomad Goods earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Nomadgoods.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Nomadgoods.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Nomad Goods and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Nomadgoods.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Nomad Goods.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Nomad Goods. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Nomad Goods Reviews 0
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Overview of Nomad Goods complaint handling
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Nomad Goods Contacts
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Nomad Goods phone numbers+1 (805) 219-7124+1 (805) 219-7124Click up if you have successfully reached Nomad Goods by calling +1 (805) 219-7124 phone number 0 0 users reported that they have successfully reached Nomad Goods by calling +1 (805) 219-7124 phone number Click down if you have unsuccessfully reached Nomad Goods by calling +1 (805) 219-7124 phone number 0 0 users reported that they have UNsuccessfully reached Nomad Goods by calling +1 (805) 219-7124 phone number
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Nomad Goods emailsthenomadic@nomadgoods.com98%Confidence score: 98%wholesale@nomadgoods.com97%Confidence score: 97%Salesmedical@nomadgoods.com96%Confidence score: 96%support@nomadgoods.com95%Confidence score: 95%Support
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Nomad Goods social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all Nomad Goods contacts
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