NPower
Reviews and Complaints

I queried my bill in July as it was for the wrong meter, l was told that there would an investigation to see which was the correct meter for the flat l rent. I was told on the 25th July that this could take up to 90 days to resolve. On Saturday 7th Dec. I received two bills in the same envelope, when l queried these lbwas told that it was still under investigation and should be resolved this week and to ignore the bills as they should not have been sent as it was still under query. I had numerous reminders and a letter saying l would be cut off if l did not pay, when l threatened to go to a solicitor l received a letter saying l would not get any correspondence till the investigation was complete. Once this is done and l have paid the bill l will be moving my account. Regards CPBuckley

We have just received a bill from NPower for £790 for a quarter. We live in a small one bedroom flat not NASA HQ. In our previous flat our average monthly bill was around £50 (with eon). Not a chance in hell i'm paying this!

I signed up for a dual fuel deal which would give me £100 back at the end of the year, but npower totally messed it up and they took they details of my neighbour's meter and kept asking me to pay for it. After complaining for a year, I was so fed up and agreed to settle with a £100 cheque and move to somewhere else although I was paying a lot more than what's written on the signed contract. Mr.David Wright at customer service agreed to confim this in writing, but I never received it. I'm still complaining after the conversation with Mr. Wright 4 motnhs ago, and they keep sending me threatening letters for legal proceedings etc.

Npower is the worst company I've ever seen. Avoid.

I was fobbed off with verbal promises of cheap electricity rates, only to have them denied after the deadline has expired, and find that I have been locked into a 2 year contract at 40% more that other companies, and there is nothing it appears that I can do about it.

Why are these people allowed to profiteer on the backs of innocent people, they must all pay the same to their suppliers.

Why too do they advertise on the television? It's not that their power is any better than anybody elses or lasts longer. All they can offer is based on price, except for those unfortunate s**s who have already been stitched up!

I know the feeling i am currently having the same trouble..i recently moved in to a buissiness premisis on feb 21 2009 on doing so i telephoned npower to inform them i was the new tennant.Simple the electricity supply was now in my name. you'd think..three months down the line in may 6 2009 i had a visitor form npower asking for a mrs.t.a.monk and that he'd been sent by npower to cut off the electricity supply. I showed the guy my i.d and gave him a copy of my tenancy agreement to prove i was not the woman in question.He took note of this and said he'l report back to npower with this information as he could clearly see i was the new tennant.Now three months later august 12 2009 i open up to find a locksmith and a electricion had been to lets be honest illegally cut off the electricity supply. Issuing a member of staff with a warrant for the previous tennant.mrs.t.a.monk knowing lawfully that mrs.t.a.monk is not the tannant and has not been since feb 21 2009. my partner then telephoned npower to ask how and why this has happened and they were what he discribed as rude and un-interested in helping us solve this matter.Telephoning a second time i was told to fax a copy of my tenancy agreement over to npower wich would prove my self as the tenancy holder and the date i took over the tennancy.This is the tennancy agreement bettween the landlord and myself wich the landlord had produce to me . there is an official stamp of my landlords property buisiness details and contact number on there for any enquires regarding this issue.They yet again did not seem interested. they told me my tenancy agreement was 'not good enough'. I am a 20 year old female with a reputable buissiness.As myself bein self-employed at the address at were the electricity supply had been un-reasonably disconnected npower have left me no option but to seize trade as a result i have had no alternative but to seek legal advise regarding loss of earnings. Please bare in mind ive had NO warnings NO reminders NOTHING.This came as a complete shock to me. Yes i am extremly upset about the whole situation in wich npower has unreasonably left me in. I CANNOT STRESS ENOUGH TO NPOWER IM ONLY MORE THAN HAPPY TO PAY WHATS DUE TO ME.
Shortly after filing a complaint to npower i recived a telephone call
TOM- ive recently read through your complaint ive picked up on numerous problems stated. for one the guy who called in may should not have given you reson to belive he would change the tennancy over with us into your name.I can only appologise
* STEPS YOUR SUPPLYER MUST TAKE BEFOR DISCONNECTING YOU* does not apply as you are not a costomer.
*As for the warrant for the mrs.t.a. monk you were within your rights.again i can only appologise.
ME-why when i contacted npowwer they said in order to reconnect the supply i would have to pay this persons outstanding debt in total of 1246.31 when they know full well this is not my debt i have provided you a tennancy agreement to prove the date i moved in.
TOM- You have two options in getting the supply switched back on you either
1* WITHOUT DOING A CHANGE OF OCCUPANCY pay the previous tennants bill INCLUDING FULL BALANCE ADMINISTRATION FEE OF 428.00 COVERING COSTS IN MAGISTRATES WARANT AND VISITING YOUR PROPERTY A RECONNECTION FEE OF 105.00 AND A UP FRONT PAYMENT OF THREE MONTHS USAGE. TOTALING TO A WHOPPING 1246.31
or
2*send a copy of the commercial tenancy agreement via fax with the first three pages and the last signature page.
I LEFT THE CONVERSATION AT THAT.
WITH BUISINESS CLOSED AND BILLS AT HOME OCCURING I HAD NO OPTION BUT TO TAK ELEGAL ACTION. I CONSULTED TWO SEPERATE LAWYER BOTH OF WICH WOULD LIKE ME TO TAKE THIS CASE FURTHER. AND REGARDING THE TENANCY AGREEMENT BOTH LAWYERS HAVE GIVEN ME 100% CONFIDANCE THAT MY TANANCY AGREEMENT IS PERFECTLY ACCEPTABLE. I am in the process of getting this whole situation sorted i will keep you all informed of my progress if any! as for now i can only hope they reconnect my supply so i can get my buisiness back on form as soon as possible for the sake of my family and future.

Npower tactics border on illegality and they always have. They use their corporate power to bully people and alway demand money with menaces. Plus their call centres are manned by incompetent lying idiots who won't listen to you unless you are paying money. I should know I have personal experience with them and even after leaving their clutches they still trying to demand money with menaces.

Despite requesting tar riff check, review of my payments and account check so I can make sure I am on the correct tar riff, my requests have been fobbed of with noreply generated emails Im disabled and a cancer patient, living on benefits Can someone please advise me how to get through to this company?

DO NOT go with this company, you WILL regret it if you do. Liars and extortionists

Npower are one of the most corrupt, lieing company's I've ever dealt with. They blatantly lie to you when you phone with a complaint and the staff have no power to change anything in your favour.

i was with npower all off 1 month now ive got a key meter and gas meter and now i get a fone call from they debt collecting team saying i owe them money, now i was with them 1 month and they reckon i owe them 3 months gas.
well i thought the full point off a key and gas meter was not to get a bill and now surprise surprise i get told i have a bill
THIS IS A WARNING TO ALL NPOWER CUSTOMERS AND PEOPLE WHO LOOKING AT CHANGING TO NPOWER DO NOT DO IT WHATEVER THEY SAY.
they say they the cheapest around but i can tell you they dont and if they have they sales(harrasment) team in the town centre or city centre even in shopping centres, bypass them like they got the plaguei was with npower all off 1 month now ive got a key meter and gas meter and now i get a fone call from they debt collecting team saying i owe them money, now i was with them 1 month and they reckon i owe them 3 months gas.
well i thought the full point off a key and gas meter was not to get a bill and now surprise surprise i get told i have a bill
THIS IS A WARNING TO ALL NPOWER CUSTOMERS AND PEOPLE WHO LOOKING AT CHANGING TO NPOWER DO NOT DO IT WHATEVER THEY SAY.
they say they the cheapest around but i can tell you they dont and if they have they sales(harrasment) team in the town centre or city centre even in shopping centres, bypass them like they got the plague.