NuBiotix Health Sciences
Reviews and Complaints

Order #2089657
I received two bottles of Nubiotix with nothing in the package except the packing slip dated 3-2-17 and a total billing of $74.93. I received no instructions or guidance on how to use the product with the two bottles. At my medical appointment yesterday, I showed the Nubiotix to my Primary Care Manager at Naval Hospital Camp Pendleton and he advised me not to even start them because of all the other medications I'm already taking. I called Customer Service at Nubiotix this morning to ask where to send them to for a refund since they were unopened and unused. The clerk at Customer Service said they weren't returnable and I had to keep them, but she would cancel any future shipments/order. I told her I never was told that they couldn't be returned if I couldn't use them. She said that was understood when I ordered them over the phone. Honestly I never heard that if I wasn't satisfied that I couldn't return the Nubiotix.

I asked to speak to someone who could better identify this situation
She said there was no one else who could help me. My complaint is that I'm the customer and should not be stuck with a product that's not compatible with my other medications. I should be allowed a return & refund. My desirable resolution is that I want a complete refund and will return the unopened, unused products as soon as possible.

Ordered product for the 2 week trial. I called to cancel order on 1/16 and to my surprise the agent stated that I am now the owner because time expired! He said order was shipped on 1/26 but packing slip says shipped on 1/27. I was told I began my two week trial at that time. That is false advertising! My package was never opened because I didn't have time to use it. I WILL WATN EVEYONE I KNOW TO NEVER PURCHASE THIS PRODUCT. The company is a rip off and they prey on people forgetting to cancel. Shame on you Newbiotic...shame on you!

I have ordered nubiotix product and it was a real nightmare. First of all I want to say that their product is not working and the second thing is that they put something dreadful in it! After using nubiotix I had huge problems with my health and stomach! I went to my doctor, and we found out that I had an allergic reaction.
I tried to get a refund but nubiotix refused to give my money back. These clown called me a liar and said they stand behind their product. That thing almost killed me! Don't buy from this site!

This product does not work. I cancelled within the 30 day period in august 2016 and called back to confirm that it was cancelled in september. All of the sudden they started billing me in october and november for different amounts on my card. I do not have any products and they stole $69.95 on 10/21/16 and again on 11/14/16 I was charged $74.93.

Horrible customer service that has not agreed to return my money and the product does not work.

Speaking with a nubiotix representatives on 8/3/16, I canceled my orders of nubiotix probiotic digestive formula and digestive enzyme blend. Since that time I was sent the probiotic formula twice and charged a total of $149.86. After speaking to another nubiotix rep today I was offered a $111.92 refund. When I did not agree to being charged because of their mistake I spoke with the "floor supervisor" who, after speaking with him at length also offered me the $111.92 refund as the best they could do for me. Because a nubiotix representative did not cancel both orders correctly, I am being charged, ripped off $37.94. I asked patrick if he would be happy with being ripped off $37.94 because of their mistake. I asked to speak to his supervisor or anyone else in charge and was told that there was no one else above him that took phone calls. As of this time, my issue has not been resolved since patrick decided to hang up on me. I find this to be an incredibly dishonest way of doing business. I will not do business with nubiotix again and neither should you!

I ordered the product on a trial basis and because the product was not living up to its advertisement and it was causing irregular abdominal discomfort, I discontinued the use of nubiotix and cancelled my subscription. To my understanding the first bottle was free you just pay shipping and handling but that's not the way it works, if you cancel your order you still have to pay 69.95$. But when I called them the automated system said that I could cancel for 671 and opted me to press 1 on my key pad but because I didn't understand what that meant {$671.00 or 6.71) which was clearly an error on their part, I choose to speak with a representative and explained to them that they where not clear in there pricing so she said that they will honor the $6.71 and would extent the trial period for 10 days. What she fell to mention that I had to cancel before the 10th day with no grace period and when I called to cancel they had no record of me cancelling the first time but the customer service rep was trying to resolve this issue with the supervisor because she stated that there no way for me to have known about that if I had not have spoken with someone, I was told that a supervisor would be contacting me to resolve this issue so far no one has called and I was still charged $69.95 for cancelling a product that was making me sick during the "free" trail period. They only want money not customer satisfaction

I ordered one bottle of each on may 22, 2016 and was to receive my order within 7 days. I did not receive the order until june 4th. The package was damaged and looked like hell, but the bottles and contents were intact. I began taking the products on june 4th and on june 12th, my bank card was charged 69.95 times two, one for each product. I hadn't been taking the product for two full weeks yet and had not noticed any changes. I normally take acidophilus, but stopped while I was taking the nubiotix. I get better results with the acidophilus, purchased from my local pharmacy. I've decided I made a mistake in ever ordering this product. I called the phone number listed with the charges on my bank card and spoke with a man with an extremely thick accent... I could barely understand him and he spoke very fast. I calmly and politely explained that I wanted to cancel my account. I explained I did not receive the product in the time expected and did not have the two week trial period to try the product before being charged and I wanted to cancel my account. He began telling me the company policy about receiving the product within 7 days of order and being given two weeks to fully try the product before being charged the full price. I had to yell at him to get him to shut up and listen to me! I want to cancel my account! Do not send me anymore nubiotix! He finally got it and said he was cancelling my account and would be sending an email to confirm. He was also refunding 15% of the $69.95 for each product I ordered. He said I should have called them to let them know I hadn't received the order within 7 days. I am exhausted after all of this. Do yourself a favor and don't order nubiotix.In my limited experience with it... I get the same results as with taking generic acidophilus for $9.99 (100 pills) at my walmart pharmacy. Lesson learned.

I was charged the amount on the 20th dec. 2012. I do not know the company and of course I did not authorize the payment and I was unaware of the transaction until I checked my balance the following day and discovered I was - $162.95 overdrawn by nubiotix health sciences.