NuMotion review: Ordering a $30,000 wheelchair for my daughter, repairs on her $25,000 4 year old wheelchair

Daughter's wheelchair has broken parts and a bent frame. Several technicians have come and attempted to repair. some have attempted to order parts. NuMotion is slow to order or does not order at all.

Last month when a technician came out, he took all the information to order a new chair as the frame cannot be repaired and my daughter is in constant pain when in the chair.

Not long after, the technician was fired from numotion for "violation of company ordering and data input policy". This personal employee information was given to me by a manager (Troy).

My daughter's therapist informed me that neither the chair nor the repair parts were recorded in the NuMotion system. When the manager called me after over two weeks of the therapist trying to get information on progress, the manager informed my that the computer of the offending employee had been taken and was lock down (presumably for investigation of a violation of policy which he was already fired?). The lock down was for "investigation" - further he had requested the order information on the laptop but was denied access. Again, this is chain of evidence procedure used in criminal investigations.

I have called and asked on three occasions to speak with an executive. I have been told twice that I would receive a return call and received nothing. I called the third time today, spoke with the "care" person (Anthony) whom I spoke with the last call, and was informed that Im not an important enough person to speak with an executive. He stated he will have another manager call but I don't rate any higher than a manager.

I have already been lied to by management. Why should I believe the next manger? I trust my daughter's therapist. We have worked with her for several years and never had a problem with her. We have, however had issues with NuMotion, especially since they were taken over (it now appears a hostile takeover) in 2017. So, who do I trust? The manager who "assures" me that my daughter's requests were entered into the system the SAME DAY he called me or my therapist who says they would not respond to her inquires?

Even though it is the medical professionals who send the referrals for my daughter's medical equipment, I will demand that NO FUTURE REFERRALS be sent to this company. I am also recommending to my friends and the athletes I know from Special Olympics to avoid NuMotion at all costs.

This company doesn't care about customers. They don't care about their employees. They don't care about confidentiality. And they only correct (or lie about correcting) orders when enough complaining and heat is applied.