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Daughter's wheelchair has broken parts and a bent frame. Several technicians have come and attempted to repair. some have attempted to order parts. NuMotion is slow to order or does not order at all.
Last month when a technician came out, he took all the information to order a new chair as the frame cannot be repaired and my daughter is in constant pain when in the chair.
Not long after, the technician was fired from numotion for "violation of company ordering and data input policy". This personal employee information was given to me by a manager (Troy).
My daughter's therapist informed me that neither the chair nor the repair parts were recorded in the NuMotion system. When the manager called me after over two weeks of the therapist trying to get information on progress, the manager informed my that the computer of the offending employee had been taken and was lock down (presumably for investigation of a violation of policy which he was already fired?). The lock down was for "investigation" - further he had requested the order information on the laptop but was denied access. Again, this is chain of evidence procedure used in criminal investigations.
I have called and asked on three occasions to speak with an executive. I have been told twice that I would receive a return call and received nothing. I called the third time today, spoke with the "care" person (Anthony) whom I spoke with the last call, and was informed that Im not an important enough person to speak with an executive. He stated he will have another manager call but I don't rate any higher than a manager.
I have already been lied to by management. Why should I believe the next manger? I trust my daughter's therapist. We have worked with her for several years and never had a problem with her. We have, however had issues with NuMotion, especially since they were taken over (it now appears a hostile takeover) in 2017. So, who do I trust? The manager who "assures" me that my daughter's requests were entered into the system the SAME DAY he called me or my therapist who says they would not respond to her inquires?
Even though it is the medical professionals who send the referrals for my daughter's medical equipment, I will demand that NO FUTURE REFERRALS be sent to this company. I am also recommending to my friends and the athletes I know from Special Olympics to avoid NuMotion at all costs.
This company doesn't care about customers. They don't care about their employees. They don't care about confidentiality. And they only correct (or lie about correcting) orders when enough complaining and heat is applied.
Claimed loss: The continued pain and suffering of my daughter in her current chair due to the incompetence of NuMotion
Desired outcome: Other than the company being driven out of business? Expedite my daughter's orders. A formal, Written apology, (not one of the classic "non apologies" corporations are famous for, Full review and revision of policies that caused the delays.
So sorry to hear about your ordeal. We are in Sandpoint and our OT is in constant communication with the company, advocating for her patients. That is a huge help for us. My daughter is sly for a new chair early 2025 and OT has already found a new vendor for us. When we first started using numotion they were a good company, but reorganized about 3 or so years ago (maybe longer) - that’s when they went down hill fast. We will keep you in our prayers.
You are so right on all of your complaints. I have a chair that is only 2 years old. had to wait 3 months or more for it. then had it two months and the motor on the right side when out. So set and waited again for 3 to 4 months for it. In 2024 i was going to go get the car keys to get my husband he too is in a chair. For out other farm. the chair just stopped and out i went. laid on the ground for 3 hrs. no one came by no one to hear me. Broke my right elbow. They told me then the seat was to short for me. But here we go again they ordered . had to get my dr. to tell then what i need to make it safe for me. When it came in this month Dec.2024 the seat would not work on the chair. Some of the problems were the i couldn't]t get into the van all the tires would do is spin. then couldn't reach the gas or brake he put it on my other chair that i got off of marketplace. I drive with the chair so need it bad. Had to pay for that myself. The other chair is for in the house. So when for a visit they said i might need a new motor for the right side again and tires and some caps . No all i want is a chair that will not be broke or needing things every other month. Charging insurance is one things but you can bet that i will not pay anything to get this one fixed., In-between all of this I had to take care my husband see that he got to the dr . visits. etc. When he was in the hospital for 16 days before he passed setting in it was bad. I saw then on wed. he said he would get the parts ordered but have not seen a statement on my profile yet. The one thing is that with this chair it should have totally replaced and no charge the insurance each time to me is not right. EAT the cost It will be another 3 years before I can get a new one. I will not pay out of pocket for any repairs. When it comes time for a hew chair i will go some where else. Time is to long in getting anything done. The staff at the office I go to are good. The guy that can out and fixed it did the best he could he just did what he was told to do. All i can say is set in a chair for a day or two with out using your legs and see what it is like. Life us different for me both ways bad chair and the lost of my husband. Ordering things theses days come in fast other places what not Numotion