Obey Your Body / Genome Cosmetics
Reviews and Complaints

I was in the mall walking by with my spouse when I heard a man in the Providence Place Mall trying to stop an Asian woman to see his product she declined and he along with his friend who stopped by the kiosk started making Chinese noises as the girl walked away! It was the most disturbing and disgusting thing I've ever seen someone do and especially while working! Just off that alone I will never EVER buy or let anyone I know buy anything from this company. Hire better not racist men.

Hey! I nearly read all of the comments. Thank you for sharing your experiences with everyone. I was on my way to London from Hamburg (Germany) when this nice, friendly sales man asked me if I would like to test the hand cream. One thing let to another and very soon I purchased the face scrub for 120 Euro. He also gave me the face cream ( worth 60Euros he said) for free. What should have rang the bell was, that the two sales people in the shop had terrible skin. Eventhough he told me the face scrub is the best thing against Acne and all this- his face was covered in lots of spots. Anyway I bought the scrub, used it twice and my skin didn´t like it at all. My face felt really dry, I had little spots around my chin and it was all red. When I arrived in Hamburg after I spend a week in London I looked for the shop to tell the sale man my problem. I showed him my face. He look concerned. I told him, under this circumstances, I would like to have my money back. He told me, this would not work, because the system in the till has no such option like refund. WHAT? That is unbelievable. He called his boss to ask, what to do now. The boss did not seem happy at all, that one of his employee would call him on a Sunday. He (BOSS) then wanted to talk to me and asked, what exactly I purchased. I told him the scrub. Then he asked how much I payed for it. I WAS SHOCKED. I told him, that he should know. It´s his shop, why doesn´t he know the prices. He told me he would send me a form via mail so I could claim to get my money back. He never send me an email. I tried to call the shop. No number. I only reached someone in vienna who is in charge of the shop business. I send them emails. No reply. What kind of business system is that. There is a shop in Hamburg, but the Boss lives in Munich. If you want your money back, you need to send emails to vienna. I´m really disappointed in the hamburg airport, that they let people like them sell their products there. If you have a problem there is no one you can speak to, a supervisor or so. I hate this shop so much. They should not be allowed to sell any products anyway because of their dodgy/illegal way of selling. Even on the internet you find more then two "obey your body"-websites. They are saying, that they only sell the original products in 2 shops and the online shop. anyone else selling it just copies the products.. Is that true? Anyway, everytime i now go to the airport, this story comes back in my head and i feel sad and furious. i don´t think i´m the only one. the airport should not support shops like that.

Sunday afternoon, Aug. 30, 2015

In the mall at Baychester Plaza in the Bronx, I was pulled over by a very charming but very pushy salesman who said his name was Jay. He also said he was Italian, but when I tried some Italian phrases on him, he did not seem to understand a word. (I should have seen that as a red flag!) Anyhow, he tried to sell me a slew of products. I bought two and he said it would be $39, total. I did not get a receipt. Even after I bought these he kept at me and wanted to sell me more. I eventually got away without being rude and felt OK about the whole thing. The products I bought are quite nice.

But! Today I checked my credit card activity and saw that I was charged $87.10. That's more than double what he said. I tried to call the number on the card he gave me and was on hold for a long time and then invited to leave a message. Then I called my credit card company to dispute the extra $48.10. I hope that is the end of the story!

I was walking through Forrest Hill mall and in a rush to get some stuff before the shops closed. The next thing I know this man from Obey Your Body grabs me and makes me sit down and starts showing me all their products. The more I told him its expensive and I couldn't afford it, the more he kept insisting that we could "make a plan" and put it on a budget plan. He kept putting the products in my hands and every time I put it down, he shoved it back into my hands! Whenever I told him I needed to leave he kept insisting that he would only be 5 more minutes. I felt accosted and highly irritated that this man kept pushing me into buying the products.

On the 29 of January 2015 at Menlyn shopping Centre a very nice Isreali girl grap my arm and se put some of the product on my arm, and then she said I must take a seat, put some eye serum on my eye. The results were amazing! But then she told me if I am going the take a eye cerum, cleansing soap, mud mask and peeling gel it wil only cost me R3000.00. I told that I dont have that much money the she came down to R2100. I bought it. Today I am back in offce and I googled Obey your body, suprisingly the product is much cheaper! I have the receipt that she wrote me. That are really daylight robbery!

In Paramus Mall before Christmas before Christmas in 2014. Beautiful, Isrealite girl grabbed my arm and pushed me into a chair and started to apply the eye serum and FLIRT w/ my husband, Long and short, we got stuck with eye serum and cream and freebies to reel us in. Now out $300 and could have done better with Oil of Olay for about $40.00. Didn't even tell me to close my eye she was jabbering and applying so fast. Also, jars are GLASS. Dropped serum and it shattered on floor big time. Mia said she would replace for $79, big deal. It cost $150!

Got scammed by a beautiful Israelite girl for $300. Grabled my arm and pushed me into a chair.Eye serum and cream pushed on us. Flirted with my husband and he got hooked. Out $300 plus freebies to reel us in. Should have known better. Eye serum and cream in glass. Hence, eye serum slipped out of my hand and broke big time on bathroom floor. Girl, Mia, returned our call and said that she would replace it for $79. Big deal. Worth about $20 each. Go buy Oil of OLay, tried and true.

I bought the peeling serum from the mall kiosk. The product that I purchased was missing the pump. After several phone calls, I finally got ahold of the person selling the product. She said I must have received a defective bottle and I could bring it in. I informed her that I live 3 hours away and cannot bring it in. She said there was nothing she could do. Very poor customer service when you spend that much money. She was extremely rude and not willing to send a new product although I offered to ship this one back.

I was rushing through the mall to get to specific store. On the way, a guy hailed me down and asked if my fingernails were mine. (It was a duh question by looking at them.) He handed me a free sample and as I started to walk away, he said to wait, and grabbed my left hand and proceeded to buff my middle fingernail. He tried to sell me a kit for $99. I said, 'hell no', and he lowered the priced to $50, and I still said 'no'. I tried to leave and he blurted out that he'd throw in another for free. I decided to buy the kits because I felt a little sorry for the guy and I wasn't going to get rid of him unless I bought something. I felt buyers remorse immediately afterwards. I woke up the next day with full intentions on returning them. I pulled the receipt out of the bag and it was stamped, "No Refunds only Exchanges". Well, if I don't want the products, an Exchange isn't going to do me any favors. This kiosk needs to be shut down because they are pan-handlers and items can't be returned. I know it's my fault for not being strong enough, but I have a feeling, they can tell by body language on which victims to go after. Also, they don't post their prices as I think they are supposed to by law. Thanks!

Hi There,

I was in one of our malls last month and got caught with these salesladies from Obey your body who are very pushy, the more I said no I dont want they insisted on showing me the products and the next thing had me believing in what these amazing creams can do for my skin, I was even shown photo's of what these creams to do one's skin, and that to me now is false/fake advertising, which also cost a huge fortune, well let me tell you I have been using it now for a month and I can see no difference to my skin. I have also noticed that i am getting a few pimples eve4ry now and then, so what does that tell you.

I want to return this product and have my money refunded back to me. How can I go about this, please advise. I will return the product, no problem as i am not by any means impressed at all.

Online the body butter and scrub is $59.00. US . At the mall kiosk they charged me $99.00 each!
that's double the price!. they also didn't give me a receipt which i asked for. I was shocked when my credit card bill came!

They do not display their prices, as required by the Consumer Protection Act, and charge different values for the same product, .

December 30, 2012- my son, an 18 year d college student shelled out $200 for obey your body and deja vu products by rather sketchy, middle-eastern sales people as a gift for me- u can purchase these items for less than $80 online at amazon. We were almost home when he revealed the cost to me ( we live in Staten island ) and once home i researched the product online and was shocked at the original cost- has anyone had this experience in this area as well? I wish i would gave gone back to return - but i don't have the time. (Plus i broke the jar of body butter!) and already used the scrub- i have the receipts- Buyer Beware

My hubby & daughter were in a hurry to leave the Tacoma mall, when they were accosted by a young man with an accent, manning a kiosk for Obey Your Body. My young daughter who wears no cosmetics, no jewelry and no nail polish, was blatantly asked, "Are those your real nails."? Since they were walking at a fast past there would be no way the sales guy could notice. All the while my hubby is getting samples pushed his way and my daughter getting a mini nail service, which she never requested. Hubby says they need to leave now, but the guy attempts to sell him a kit for $59.00. Hubby say no thanks. The sales guy then mentions if he buys it now he'll toss in a second kit free. Hubby declines & starts to leave when the pushy sales guy tells him he can let him have the kit for only $5.00! That was it, and hubby & daughter just left the guy standing there. Weird.

Today I was attack by this young lady in the mall. First she gave a small cup with some cream, then the fabulous peeling. I decided to buy the peeling and then she insisted on a set of nail polish with no luck. Then came the eye treatment for $ 600.00
I told her no and that i had to go. She charge me $107.95 for the peeling once i got home i check their web site and the peeling is $79.95 and free shipping! The boxes have no price marked! These young con- artist are well trained because i went back with a friend and she looked around and saw a paper with prices well hidden! That's against the law here.This is a group of well train scammers from Israel. Don't buy from them... i try the peeling and my face turn completely red and itchy

Very pushy sales people.I think the Inspector General's office needs to investigate the products sold at these Malls throughout the State of New Jersey.

Got a garentee on my nael kit's buff when i got home i saw on my garentee that she wrote the wrong date i bought the nael kit in 2011 not in 2009 i payed with my card and can show u the proof. I need a new buff mine is not working anymore so where can i come colect? Other wise i will take it further i bought 2 kit's that day a lot of money is spend so please give me a answer as soon as posible.

My wife came home from Xmas shopping at the mall all excited saying she met a lady (Outer Beauty Secrets), who was going to hire her as a model for demonstrations of Obey Your Body products. (said she had the perfect complextion for there product). Still have not heard anything.
She came home with five bags of various creams, lotions etc. I asked how much she spent and the two receipts totaled $599.70. She said half of it was free and convinced me she got a great a bargain. The lady would demonstrate stuff, tell her how much it helps her looks, put it in a bag, and say I'm giving this to you. She had the impression it was freebies. She gave away half of the stuff for Christmas presents and the other half sits in its bag in a closet of a spare room. SHE HAS NOT USED ANY OF IT.
AFTER CHRISTMAS THE CREDIT CARD STATEMENTS CAME AND THERE WAS FOUR CHARGES TOTALING $2667.80 NOT $599.70. GUESS THE FREE STUFF WAS NOT FREE. She first tried to call the cell phone number of the sales lady, it was no good. Called Capital One and they reversed the two extra charges and my wife filled out some paperwork. Thought it was a done deal. Then a month later the charges were back on the card again. We called Capital One and this time we got copies of the stores receipts. Looks like she signed for everything although she says she only signed for the two receipts she came home with. We drug our feet a little following up so it is now three months later and Capital One says we only had 45 days to contest the charges. Called the mall and got the name/ph# of the owner of the lease and contacted him. He researched the transactions and says my wife did charge the items. He says wives often overspend and try to hide it from there husbands. Guess I'm not the first he has heard from.
I've read other complaints from this site with similiar experiences at various locations...My suggestuion is, if you buy outer beauty products "PAY CASH"DO NOT USE YOUR CREDIT CARD"