Ocean Harbor / Pearl Holding Group review: insurance fraud 9

I am so upset I do not know were to start I have insurance and had threw this agent for about two years I was involved in a accident around 6/21/09 I was hit from behind rear end crash I drive a f250 truck the car that hit me was totaled my daughter and my self were injured ocean harbor who wrote my police refused to pay stating fraud so now I am hurt and being investigate for fraud the state found no evidence to back up the charge and dropped it witch if true could have had me in jail and still no payment my agent told me they do not get involved wow so be ware I still have problems caused buy the crash the lady I deal with is rude I am working on getting new or real insurance from a well knowing Firm beware ANY ONE ELSE HAVING PROBLEMS PLEASE CONTACT ME AT BSMALLENGINE@GMAIL.COM they need to pay for the pain they caused and the money they steel I can not forget this as one I can do nothing we need to scream loud

I am also having trouble with this insurance company. Their insured customer wrecked her into my house! I have been trying to speak with a CSR since Nov 2010 it is now Feb 2011 no one will take a call and I have left more than 50+ message, They do not call back! Sent me a letter stating they would pay $1500.00 to have my house repaired if I sign a release! The damage is SO much more than that! They are UNFREAKING BELIEVABLE!

This company is HORRIBLE. Their insured hit my truck. They towed my truck 2 hours & 20 minutes away (across the state)! You can leave a message but they never call you back. Even their supervisors don’t call you back. I have filed complaints with the Better Business Bureau & the Florida Department of Financial Services and ENCOURAGE EVERYONE ELSE TO DO THE SAME. They placed my Truck at an Insurance Auto Auction across the state, removed my plates from my truck and Ocean Harbor Insurance Company is listed as the Seller. This company should not be in business! I have retained an Attorney and again encourage you to do the same.

On 22 June 2016, my vehicle was involved in an accident of which I was not a fault.
I have called the Main telephone number for Pearl Holding Group, managing general agent for Ocean Harbor Casualty Insurance Company. I have attempted to contact Ocean Harbor agencies, 7 telephone numbers of the agencies around Florida and never have been able to contact anyone. I believe this company and it agents is a scam from the complaints I have read online about the Ocean Harbor Agencies. It looks like I will lose at about $13, 000 in a totaled vehicle. I will contact Florida DOJ Consumer Affairs and the State DOJ. I have to contact the driver of the other vehicle to find out his experience with the company as I believe his car is totaled..
I ended up with cracked ribs, which I am dealing with at the present.

I have insurance through Ocean Harbor. A truck hit the car behind me multiple times and the car behind me hit me 3 times. The truck who caused the accident left the scene. I was hurt due to this accident I know have 2 herniated disk and 4 bulge disk. The girl who hit me has Geico but Geico will not pay because they say she wasn't at fault that she hit me because the truck hit her. I had to go through my insurance. Well my accident was 2/10/2017 it is now 4/3/2017 and nothing has been done. To make it worse Ocean Harbor had IAA salvage pick up my car. After the appraisal was done a IAA Ocean Harbor had IAA tow my car to the Collision Center well IAA caused alot of other damages to my car. This has been the worse experience I have ever had.

July 4 2015 an ocean harbor insured ran the stop sign hitting my car passenger side police was called to the accident scene Ocean Harbor insured was given a ticket and reported at fault I contacted ocean harbor a month later they sent out thier appraiser 8/03/2015 I got a letter in the mail saying my claim was approved I sent in estimate 9/21/2015 No response I called and called no answer, so almost a year later 10/20/2016 I called one day and Jeff Riley the Litigation Claims Adjuster answered and told me to fax in the estimation for damages again I called to confirm and was told that they did received it, as I was being transferred to another ext. for further assistance on my claim the phone just ring and ring, the last I called was 02/12/2017 still no one is answering it is now 04/19/2017 Almost 2 years waiting on an approved claim and no payout OCEAN HARBOR CASUALTY IS ONE SCAMMED OUT INSURANCE COMPANY!

I've been with this sceaming company two months and being scammed out of my money. They charged my bank but said I wasn't insured! I'm getting a lawyer this is illegal and they never open or answer the phone EVERYTHING is done by auto pay or us mail.then they charge service fees for payments and it still wasn't received"THEY SAY"

This is the WORST COMPANY. This should not even issued a business permit or license to operate. Please DO NOT ever patronize this company.

This is the most unprofessional company I have ever encountered.

I pay my premiums through autopay so they are always paid on time.

On November 21 I filed a claim on my 2016 Mini Cooper Countryman due to running over debris in the highway.

Hit said debris November 20 about 8:00 pm It was a dark night in pouring down rain.

I filed the claim the next morning.

Hear nothing from the adjuster until the following Monday when I was notified via email that and appraiser had been assigned to the claim.

After repeated calls and e-mails to the adjuster, which he did not respond to, I learned from the repair shop that an appraiser had been there, to view my car for damages on December 7th. Twelve days later! At which time it was pointed out to the appraiser that the transmission needed to replaced due to severe damage to the casing.

On December 9th I received an email attached to which was the estimate the appraiser gave for damages. Nowhere in the estimate is the transmission or the casing thereof.

On December 14th I finally got a call from the adjuster, Robert Gonzalez. Saying a check had been mailed December 10th a Sunday, to my residence made out to the bank where my car is financed and myself with my first name misspelled. During this call we discussed the transmission being badly damaged. I was told by the adjuster, Robert Gonzalez, during this conversation the appraiser is not a part of Pearl Holding Group but an outside source.

Robert Gonzalez, the adjusted told me he would contact the appraiser and have it re-appraised. He was to call me back the next day. I have never been able to speak to him again as he will not respond to the plethora of voicemails and emails I have sent.

During this time from November 21 to December 26 I have been in a rental car racking up a huge fee of which my policy will only reimburse for 10 days at $20 per dad.

Meanwhile my car is still sitting at the repair shop. The shop also contacted Pearl Holding Group and my adjuster Robert Gonzalez for clarity on the estimate. After speaking with my adjuster they were informed he would get an appraiser back out to the shop. That never happened!

I will be contacting an attorney the day after Christmas to file charges!