Ogawa
Reviews and Complaints

Latest 3D - Massage Chair SMARTEDGE, disappointing experience!

I received my brand new massage chair only to discovered that it was brand new. The remote control showed sign of frequent usage as it shows wear tear and scratches. The remote is eratic too. You need more a few press to activate the on. Some time I had problem turning it off as the button is not very sensitive. The Chair has ugly folds at the back and the head rest was poorly sewn. This poor quality does not look like a 11000rm chair which I paid for. There seems to be no quality control. It's ironic the bad stitching is held next to it's OGAWA logo. Are they proud of such bad workmanship? See photos!

Today the sound of the rollers get louder and that's only the 3rd day use. My previous Massage chair from OSIM still look in shape and in great working condition.

I am extremely disappointed with Ogawa brand and will not recommend it to anyone.

Lured by a free trial from a salesman my wife tried an ogawa massage chair. She was already recovering from a normal cough. After trying the massage chair her coughing became worse much much worse. This incident happened at klang parade. The salesman was from the ogawa center there. My wife complained to the manager there about their salesman but he refused to entertain us. Now for some feedback about my wife`s coughing. The coughing became so bad she has to put a container beside her bed to spit the sputum into. My wife cannot lie down. Everytime she tried to lie down in a horizontal position she coughed. My wife has been coughing for a month now and she is slowly recovering. A word to warning to would beuyers! And the public! Unless you want to be paralysed or suffering lung problems and asthma don`t buy ogawa products, chairs, etc. Don`t believe their so - called outlandish claims. It is cheaper and wiser to see a doctor or pray. Please boycott them. It is safer for your health and peace of mind. God bless you.

Today 6.35 PM I was in East Coast Mall. I passed the Ogawa shop on level 2 t go the elevator and the sales person, seemed to be in charge, looked at me like : Why you pass my shop. Started laughing to the other sales people in the shop. I turned back and asked him if it was a problem to pass the shop. I said I could be a potential customer one day. He started insulting me. If you’re a customer why don’t you buy anything, you just come in my shop. You have money ? Then I asked him if that was the way to be an Ogawa representative. I kindly asked his name and he refused. I told him I would call Ogawa head office to ask if this was the way to respond. Then he really started to heat up. You think I’m afraid. (Mind you this is all happening while customers are passing by the shop.) He continued to say, what’s wrong, I make you lose face. I did not wanted the situation to escalate I took my camera to make a photo of him since he refused to give me his name and he pushed my hands with the camera away. I asked him, if he was not afraid why I can not take his picture. Since I was with my 2 children I left. I went to security office to check the CCTV cameras if they picked up the aggressive sales person. However the camera did not cover that side.
I went back to the shop to find out on the front the name of the company (Health World) while security was there and even without saying anything he started to talk bad again to me this time in Malay but clearly the security and other Ogawa sales people were shocked.
(Even that I’m a expat I am married to a Malaysian I do understand what he said)
Again I asked his name. He replied give me your name first which I did. He then replied, I do not give my name it’s only for my friends.
I said it was sad to see someone like him behave like this. Again he said : You think I’m afraid ?
I called to Ogawa office KL. However nobody picked up the phone.
Also it seems not a single manager is on duty in Ogawa as nobody could be reached.
I’m will ask Ogawa company, which I consider a top class company, if they want people like this to represent them.
All customers on level 2 were following this outburst. Many Malaysian customers spoke to me after the incident and apologized in his place for his rudeness.
That was really sad that customers in the Mall have to apologize for an Ogawa representative.
Like to see what Ogawa respond.