Olive Garden
Reviews and Complaints

I wrote to OG near me where we always eat. I love, love the Zuppa Toscana soup but noticed (as well as other people I asked) that it tastes different. So much more bland. Not good at all like it used to. I was informed that the recipe changed to accommodate people who eat gluten free. Well I don't usually like to be a complainer when I go out to eat so I didn't say anything when I've eaten at OG. I totally understand having foods for people that have ingredient limitations, so why can't OG make 2 different recipes of the soup? The Zuppa Toscana has been a long-time favorite and I know a lot of people would love to have the old recipe back. Couldn't there be a section on the menu for people who want gluten-free items? Just like there is a low calorie section? Just a thought.

I was driven by Olive Garden on 2/16/2017 and saw a senior citizen stranded on Olive Garden restaurant parking lot, she have dinner at that restaurant it was her and her grandmaster, she look very nervous and was on a wheelchair I decided to stop and see if I could help her. Unfortunately she have left her remote control in the restaurant she send her granddaughter twice to look and ask for help the little girl come back and told grandmother that they told her there was nothing. I decided to go in and ask because the poor girl was not getting any help from the restaurant. I walk in and the girls that help in the front were not even interested in helping at this time I ask for the manager he come over and I explained to him that his customer was struggling the car was new and it would not start with out the remote. The manager was taking long so I ask one of the girls to go find him and she said o he told me there is nothing you could leave it was a lie the manager come running after me because he found the remote. I got it and took it to the lady. My complain is she was your customer and the girls should have taken the time to help the little girl.

On February 21st, my family went to your Olive Garden Restaurant #4404 in Fayetteville, GA . We were seated quickly as we arrived before 6pm. Right from the start we had to wait for 15 minutes before someone asked us if our server had been to our table, and I replied no we have not. A few minutes later our server Paul M. Came for our drink order and showed us how to place an order for appetizers on the little machine on our table. When they appetizers was served, he took our dinner order. We asked for a new straw for one of the drinks because the previous one was cracked, that took over ten minutes to get, every time we asked the server something, we had to wait until he took care of another table first. The server brought us our dinner and one of the orders were wrong. No one came to check our table after the meals were served and once again, I had to get and search for someone to come back to our table. The dinner order was keyed in wrong and we had to wait an additional 40 minutes before they brought out the correct one. By then everyone else had completed their meals so we asked for to go boxes so we could leave. We asked for the assistant manager to come to the table, which took over 10 minutes, explained everything that happened, and all he could say was I am sorry. I was very disappointed in the service and doubt that my family will eat there again. Our bill came to $85.23 and I expected better service than what we got.

Ken Anderson
324 Cynthia Court
Jonesboro, GA 30238

I went out to for dinner last week with my family of 7 and food was cold I asked the server to please take it and replace it with a warm meal please with manners and she totally rolled her eyes at me and since I asked her nicely if she could take all the food back and bring it warm in that case I would of just ate a cold sandwich at home so after she brought our plates back the food looked like it was stuck in microwave for extra time and it looked like they had been looking it with spoon fork ect I just wanted to cry and leave but was too embarrassed to do so ugh we didn't even eat I just paid over $80 dollars on something we didn't eat enjoy as we would of liked 😭

we visited the olive garden that is located on 1870 Joe Battle Blvd
El Paso, TX [protected] today 2/20/2018. When the food was brought out there was a bolt in our plate. The manager was very nice and he apologized and took care of the invoice. However this has really ruined our future plans of returning . This is not the first time we find foreign objects in our food. We normally just remove them because we know that mistakes happen. A big bolt however is not excused because of its size. I have attached the pictures.

On February 19, 2018 around 9:00 pm, my daughter, grandson, my son and his girlfriend had a late dinner after a very long day. At about 9:45 a couple come in, at this time my daughter is getting my grandson ready to leave so she is talking to him and he is 2 so he is talking louder than an adult does. The couple are annoyed and summon the waiter to "Move them because he is just too loud and they need quiet, children need to not be in restaurants!" The waiter doesn't move them. My daughter just lets it go and tells her brother to pay the bill so they can go. My son ask her something about the bill and the guy of the couple thinks he is speaking to him and freaks out and gets in my sons face. Yelling and threatening my son and daughter in front of my grandson and a 2 month old baby at a table behind them. If anyone knows my son, he is not confrontational and he had just had enough by this point and was in protective mode over his family. He was ready to flip on this grown older man! Meanwhile, my grandson runs around the table to his aunt and the lady calls him a "stupid kid!" The appalling thing is, management comes out and moves the couple and wants my daughters name so the couple can call corporate and have them banned from Olive Garden? My daughter did nothing wrong! This couple threatened and yelled inside the restaurant and management comes out and moves them instead of making them leave? The servers and hostess were apologizing and telling my daughter she did nothing wrong but management just let these people get away with this? My daughter should have called the police but she just wanted to leave. She called me so upset and crying that I had to go and calm her down! Oh how lucky Olive Garden is that I wasn't there! How can Olive Garden let people get treated this way? How awful! I am appalled and disgusted! I will post this story on social media so people know how horrible Hagerstown Maryland Olive Garden has become!

My husband and I go to Olive Garden in Grove City Ohio at least twice a month, We always get the soup salad and breadsticks. We order the Zuppa soup as this is our favorite and look forward to it every time. We visited the above store today, February 19 and was very disappointed to find that the soup was not made as it always was. Instead of the white sauce look it was more yellow. The server even told us that it was different. It has not the zuppa soup that we have always had. We usually have at least 3 bowls each. I did not even eat my entire bowl. To say the least I hope you are not changing this soup. We were very disappointed. No manager came to explain what the problem was but the server said others were complaining also. You many contact me by e-mail at [protected]@yahoo.com or my phone number is [protected]

Tonight Me and my family of seven went to your location in North Olmstead, Ohio, to celebrate my son's 15th birthday.All was good we got our food, apps, drinks, then we got our main course.As a server, (not our server) came by to refill some drinks he had a small tray with 4 big glasses of pop and Ice tea, when he put the one drink down he lost balance and ended up spilling the 3 other drinks all over my 11yr old daughter's pants and coat, as I looked and seen what happens I asked to speak to a manager.Now myself being a server I know to not carry anything out that you can't handle if its too much you would make several trips or ask a coworker for help.Now mind you also it is winter time cold and snowy tonight and my daughter now has sopping wet pants imbarrased and freezing we decided to pack the food up and leave.So now my son's 15th Birthday is cut short and ruined.Manager came over took my daughter's meal off the check and gave me a $25 gift card.I feel that because my son's birthday dinner was basically ruined the whole check should have been take in care of.The server that dropped the drinks was unapologetic didn't even say sorry one time.I completely feel that more should of and could have been done about this situation.

I was eating with my family I watched the bartender do her work then take care of her tables yes she did socialize with a table she clearly knew I still saw her doing her job. I then saw the manager being nice and playfull with a couple in the lobby then turn to the bartender and tell her she needs to do her job basically. How she said it made me uncomfortable then another manager came and rudely said the same thing. Maybe two minutes apart from each other. Just because you're management doesnt mean you should talk to your staff with disrespect. This all happened in a WV store.

I wrote a letter and email explaining what happened Megan Mitchell at corporate is aware of the incident... I will be hiring an attorney. I was after I was asked to leave after I asked that asked for someone to look for my keys to see if someone turn the men they refused to look after I went to the front desk they did look but then they barely watch Steve were too busy I guess to find my keys I was sitting next to the door that goes to the kitchen so what are you employees that were coming in and out when I went to the bathroom I left the keys on the bar where were sitting having dinner with some business people so this was not only a rather humiliating experience but do you have to leave like that then I had to get a locksmith to come and get the keys out my luckily had a spare key in my car so that was quite expensive I am going to hurry hire an attorney regarding this

The manager was very rude and not helpful. Other waitstaff were also rude. We were at Olive Garden having lunch, ordered our meals for 7 people and when it was served 2 meals were missing. Waitress said let me check to see where the other meals are, 15 minutes later she comes back. She apologizes and says that the two meals were taken and served to someone else and that the they will make the two meals on the fly and bring it out. 30 minutes pass and no food. Our waitress never comes back. Everyone at the table has completed their meals and two people have not . We ask another waitress to speak to a manager. 5 min later and women in a pink top and flowered pants comes and says she is one of the 3 managers working and was not aware of the issue and would find out what happened and come back. 10 min later the food comes out and we request it be packed up so we can leave. Manager never comes to the table. Ask for the bill and packed food. 10-15 min later the bill is ready. We ask for mgr to see if would be compensated for the issue. No manager comes 10 minutes pass we pay the bill. On the way out we see manager and say to her thanks for coming back and taking care of the issue I had. She proceeds to roll her eyes and says whatever and continues doing what she was. This was the worst service by this location and I have been coming for years.

On Sat Feb 10, 2018, my daughter, my granddaughter and I went to one of your est to have a dinner that we had planned and was so excited to enjoy! We had planned this "girls weekend out" to coincide with attendance to "An Affair of the Heart" at the fairgrounds in Okc, Ok. First time in 10 yrs we were able to do this. In the last couple of years my husband lost his eyesight and was diagnosed with cancer. We have custody of three young teenage girls whom we got when thier mother was murdered. My daughter and granddaughter worked VERY hard and put a LOT effort into this special weekend! One of mine and my granddaughters favorite place to eat is Olive Garden. We chose your resturant at 6330 SW 3rd st in OKC, OK to have dinner on that night. We were told that our wait time would be 30-45 mins. We did not mind that. However, after waiting the 45 mins appx, we were finally seated at a table, given menus and after 35 minutes of waiting for someone to come to our table, i finally stopped a waiter and asked for someone to please come take our order? Appx 10 mins later a young black girl approached our table, said she was sorry, that she had been "running food"! She took our order, including drink and meal. Appx 15 mins later she returned with salad, breadsticks and drinks. Appx 20 mins later someone else brought my daughter and granddaughters soup, and explained that mine would be out in a few mins. The others soup was cold, we never were offered refills on our drinks, i actually noticed a picture of icewater off on a sidebar and got up and refilled my granddaughters glass myself. Appx 20 mins later the first waitress brought my Fondut out and it was burned around the edges and the other two in my party requested refills on thier drinks and thier soups, as thier glasses wrre empty of water AGAIN, and thier soup was NOT palatable while cold. Our wait continued, no drinks, no soup! I asked for a manager. We were still waiting when they finally brought two more bowls of soup out, not what was ordered! Still NO refill on drinks. I again ask for a manager, still no response! My food was not eatable, as it was burned! I finally stopped another waiter for a different area and he finally got the manager to come to our table. The manager, Ed, is the only name i was able to get, said he was sorry! Then asked in a sneering tone if he could get us a desert! This manager is a man that throughout this whole ordeal, i had seen him standing by what i assume is the order station, talking to the female waitresses, laughing, and would occasionally walk back and forth to the bathroom. He actually made eye contact with our table several times, he had to have seen us sitting there with our menus for 45 mins, saw me get up and pour a glass of water, saw that we were NOT being waited on properly! Yet he did NOTHING! When he had to come to our table he was SO condescending and you could tell he didnt care! Offered us desert! Over all of the years i have eaten at Olive Garden ive only had one other bad experiance. Yet i can truly say that this visit to this resturant, was without a doubt, the WORST experiance i have EVER had at ANY resturant! This manager and several of those staff members should be fired! We were only one of four tables that experianced this terrible service during our visit that night. YES WE WERE ONLY ONE OF FOUR TABLES TO HAVE THIS TERRIBLE EXPERIANCE! The food was terrible, but the service was even worse and sure ruined a special night! We are from Lawton, Ok and had rented a hotel and made plans fir the entire weekend! Well guess what? Saturday eve went down the drain because of your restaurant with its horrible staff and terrible food! By the time we left your resturant we were so tired and disgusted, and STILL hungry, that we had to stop at a fast food drive thru and grab food and went straight on to the hotel! There is NO WAY that we can recapture that evening, however, you should seriously look at the problems in that resturant!

I placed a carry out order for 1 appetizer and 4 desserts at 3pm. Was told to pick up at 3:20. I called after arriving, and was told to pull to the appropriate parking. I said I'm sitting by a sign that says to go parking. She said she'd let them know. It's now 3:43. Parking lot is empty. I'm gonna walk inside now and get my food. As I'm quite certain it's now cold. Why offer this service?

I did my order online, at the time of the pick up my order was not ready and on top of that the order was wrong. When I requested a refund, I was told that refunds with credit cards are not done immediately, that I should wait 3 business day. The attendant makes me wait more than 30 minutes to speak to a supervisor. I kindly told the supervisor that I did not mind waiting but how I'm supposed to have a prove that I returned the food if I don't get a receipt of return. He was very disrespectful and aggressive to the point in which he threatens to call the police because I told him I was not leaving the place without a prove of return. At the end all I received was a business card hand written in the back stating I will get a refund in 3-5 business day. The manager name is Courtney James from Olive Garden at Elmhurst Queens. After this experience I will never buy in any Olive Garden restaurant ever again.

While I was attending a valentine dinner with my friend a waitress try to squeeze through two chairs with a tray of alcohol drinks on them needless to say the drinks spilled all over my clothes I do not drink alcohol and I smelled terrible And my shirt was stained Manager gave us apologize Offered us a appetizer to me which was a insult then offer a dessert to which I Refuse the food was push out really fast server bought out my salda and within a few mins are food came out not a chance to eat are salda. so while I ate my salda my lasagna was cold and noodles was hard in spots I've been to different Olive Garden restaurant in different cities with no issues please help thanks u

I looked on the webpage to join the waiting list and it said please call for 6 or more. I called to get out on the list foe me my husband and my 4 kids and I was told she has to speak with the manager. I was then told that I had to come in person to get out on the list that they do not make reservations over the phone. What is the point of having the join the lost option if my family is unable to use it? They need to correct their page and say we don't not accept reservations. I am very upset and I will not do business with this company again

I ordered food to go i got an email confirmation of my to go order the order pick up time was almost an hour after my order. I get to an extremely packed olive garden they have no record of my food or of my order. I showed them my email conformation they confirmed everything was correct. And told me I would have to wait for them to just put in my order in a packed restaurant with likely another 40 minute wait. It's Valentine's day I am trying to get home to my family and this was ridiculous. I am very disappointed and feel this should be made right. [protected]

I had an absolutely disgusting experience ait Olive garden this weekend.

After waiting an eternity to be seated, we received one of the worst services I ever had, in a restaurant.

The moment we sat down the waitress was impatient, rushing us to order. Even as we took our coats off, we scanned the children's menu and asked for an entree and side items. The waitress immediately scoffed at us, telling us that we could not have it.

My wife looked at me perplexed, unsure if she was reading the menu correctly. She asked again and the waitress argued that she had been there for over a year and no one had ever ordered that combination before so therefore we could not have it.

Frustrated and confused we chose an alternate option for the kids. We asked for more time for ourselves but requested to have the kids food made first. She brought out bread sticks and didn't offer any plates to eat them on. She brought drink but never came back to refills any if them. I asked again for plates and about fifteen minutes later she remembered them after I had asked a third time and resorted to using handkerchiefs that wrapped the silverware.

As I ordered a moscow mule drink for myself from the menu she interrupted. "What's that? We don't make those..." This happened right after the guy behind me asked for the same thing ( and even recommended it to me.)

When the kids were almost done eating, she came out with our first and only serving of "unlimited salad". After close to 45 minutes and after the kids had eaten their fill, the waitress informed is that our food was
ready but needed to be placed on plates and it was too crowded. Soon after, the manager came to apologize that the appetizer we ordered was no longer available.

Frustrated and starved at this point, I started looking for the hidden cameras convinced that I was being pranked. I asked her to bring the bill so that I could go home. She asked if everything was OK? As I explained my evening, her hands started shaking as she gasped in horror...she apologized profusely, covered the kids bill and sent us home with soup, salad, and... Bread Sticks.

I don't go out to eat often anymore due to my school and work schedule so this was supposed to be a special evening with the wife and kids. Time and money are precious to me and when someone wastes it, you can never get them back. So is trust and respect.
This wasn't at all a great and memorable experience but is one I won't quickly forget.

Went to the Ramsey, NJ location on 2-9-2018 and I will not be returning. I was given attitude by staff member Skylar when I asked for a highchair. I had to walk from the table with my son in my chairs to go ask for a highchair since no one brought us one. She said "they are getting it" with attitude. I said no actually they said "she can't have one at that table" after we wait 30 minutes for a table and requested a highchair. The girl standing next to her said just give her one and Skylar rolled her eyes and walked to get one. Our waitress Rosa P was unfriendly. Once we were leaving I had my son in my arms and Skylar hit the back of my leg with the highchair and I said "you just hit me" she said sorry while still walking. I went up to her while she was standing next three the manger Monquie and said "is there a problem?" She said "I already said sorry". She looked at her manager and she "I tapped the back of her leg." I said "I had my son in my arms you hit me and never looked at me when you apologized". She turned to her manager and huffed and rolled her eyes to which all the manger did was tell her to go to the back. I was assaulted by a staff member and the manger did nothing but say"there's nothing I can do about this but apologize." I'm pregnant and I was walking out with my son and was hit and that's all she could do?!

My family and I went to Olive Garden in Colonie NY on 2/10/18. The food was awful! My pasta was hard, my chicken over cooked, there was a hair in my daughters grapes and when I mentioned it to the waiter he apologized but did not bring her any new grapes or offer her a substitute. The food was all around bad. For the price of your menu it should be much more edible