Olive & June
Reviews and Complaints

I second the review left by Courtney *. I placed an order over six weeks ago, still haven't received all of the order, and no one has responded to my several emails asking for an update. The product I received so far is actually pretty good but I would never order again from them given this terrible customer service.

Like everyone else, I never received my order, and I think this company is running some incredibly shady business practices. As of May 21, I never received my items that I paid for on April 17.

I ordered on April 17 for $90. I paid via AfterPay and had completed most of the payments for the order, all deducted from my account.

My order "shipped" on May 8. I am VERY skeptical that it was actually sent to be delivered at this time. I think the company printed out a label to ship to me at this time, but held onto my items. No status updates, I am checking DAILY.

Around May 12 (would check exact date) I look and it says that its "Pending" and that the shipping carrier has now changed to USPS. No additional information was given after this. I interpret this as Olive & June buying more time, because they STILL had not shipped my order.

On May 18 I emailed the company, explaining that it had been a full month, and that I really wanted my product. On May 21 the company responded and said "Lucky you! its out for delivery today!" and lo and behold, I checked my order status and it said "Out for delivery" arriving today!

Around 7pm, I still had not received anything, and the order update was still "arriving today!"

I emailed the company and said you know what, never mind. Refund me.

They IMMEDIATELY refunded me, within seconds, and then the order immediately changed to "Not being delivered."

I am 100% positive that this company NEVER shipped my items. They were appeasing me today because they thought it would buy them time. They were controlling the order updates and delivery status.

They use influencers to make you think they are a reliable company, but they will never send the product. This is fraud.

On 11/20, I placed an online order (OJ-***) with Olive & June after seeing a promotional offer and extensive social media posts. According to the confirmation e-mail, orders were currently processing in 3-4 business days. I received a follow-up e-mail on 11/28 stating that they are having supply chain delays, especially at LAX and that the order would ship next week. It is now 12/8 and I have not received any further details regarding this order. I have reached out to the company through DM on Instagram with no response. I am still seeing their promotional offers on Instagram and beyond, with numerous complaints in the comments about similar issues. It is unfortunate for a business to so much promotion without delivery of products.

I bought my mani kit online 11/21, I'm aware there are shipping delays due to the supply chain issues, but wasnt made aware of this at time of purchase. On*** I asked around and found out that they don't have enough in stock of some products and thats why my order has probably not shipped yet. So if the item in question is not in stock WHY are you guys selling it on the website like it is? I am really eager to try this product and also dont understand why the full mani kits arent available in store either. So either I want my money back, which from what I've heard is almost impossible or I want my order shipped and delivered to me soon. I thought this was a reputable company, but its looking like it isnt each and every day I'm waiting for my order.

On November 21 I placed an online order with Olive and June. They immediately charged my card $68.78. It is December 11 and I still not received my merchandise. There is no phone number for customer service and their email responses are canned responses. When I went on social media to complain this company sent me a bogus shipping email. Upon checking with the post office I discovered the shipping label was created on December 8 but as of December 11 no package has been received to ship! Another deceptive practice! I want a full refund and to cancel my order but I am not getting any response to this request! Judging from the enormous number of the same complaints and this company continuing to market vigorously, I believe they need to be shut down. What they are doing is illegal.

I placed an order 11/14. According to the company's website, orders process within 1-2 business days and had a typical delivery forecast of 5-8 business days. My card was immediately charged but my order was not confirmed for 6 business days, and only after two emails to their customer service team. I still have not received any insight about when my order might arrive but have been given the same supply chain issue reply. I get it. Times are tough. I attempted to contact the company through Instagram for clarification about shipping expectations and discovered multiple reports of the same lack of item availability issue and recurring instances of the company claiming to notify customers of such an issue during the order process. I have screen shots that confirm no such disclosure exists.

I placed my order on 11/06, which I was notified via email order confirmation would process 1-2 days. I kept waiting for the shipping notification, but it never came. I contacted the company via email and Instagram; I was told that that my order would ship on 11/23 or 11/25 (17 days after order placement). It is now 11/29 and I still have not received a shipping confirmation for my order. I want my $43.67 refunded; I don't care about the order anymore. From the comments I read online, this company should not even be allowed to run business! They lie to customers about how long it will take for them to get their orders and they have terrible customer service. A quick look into their Instagram comments and you will find tons of people that have ordered but never received their orders!

I placed an order on November 20 (order #OJ-XXXXXXX). I ordered the pedicure system. I never received an email confirmation or any tracking information. I received my order December 3rd, but quickly realized that part of my order was missing (the topcoat polish). The company provides no way to call them to speak to customer Service. I emailed them regarding the issue, but have received no response. Their website says they respond within 48 hours, but while I have gotten more spam emails from them encouraging me to order more, I have not received a response from customer service regarding my missing items. From reading the reviews on the ComplaintsBoard.com website, this is not uncommon for Olive and June. All I would like are my missing items, then I will no longer do business with Olive and June again. Thank you.

I placed and order for a holiday gift set on November 23, Order #***, and as of December 7 the order has still not shipped out despite the website stating "We process most orders within 3-4 business days of receiving the order, Monday through Friday. Orders arrive within 5-10 business days" and despite Olive & June e-mailing me on November 29 stating that they expected to ship my package "next week". At the end of last week I logged into my account on the Olive & June website and still my package has not shipped so I used the "contact form" provided in my account on their website to contact them to cancel the order as due to the delays the gift would no longer arrive on time. It has been two full business days since I contacted them via the form they provided and I have received no acknowledgement of my contacting them or any further information on when my order would ship.

I ordered a kit with 6 polishes on November 19th. At the time of ordering their site said "ships in 3-5 business days". I waited a full week before inquiring about my order not shipping. It took a while for a response but they said they had supply chain issues specifically at the ***. I waited a few more weeks and on December 6th I sent the company a *** message since that's what they were telling people to do. They saw my message but did not respond. Instead the created a label for my order and acted as though it had shipped when it actually had not. Over a week later the tracking still says *** awaiting item. I messaged them again on December 13th and as of today December 15th I have not gotten a response. It's been almost a month since I ordered, with a 3-5 day shipping promise. Yet I'm still receiving promotional emails about expedited shipping and overnight shipping if you order today.

I ordered my product on November 7th - it is now Nov XX XXXX and I have not received my product, nor has customer service answered my pleas. I placed a order on Nov 7th. At that time I was given a processing window of 3-5 business days. On Nov 9th, I was emailed that my order shipped and I should expect it to be trackable in 24-48 hours. They have withdrawn the money and the product has 'shipped' according to *** but I see the product is still in Elkridge, MD, and has been since Nov 13. According to the *** tracking number, *** has not yet received the item to deliver it to me. I attempted to reach out via email, received a confirmation that they had received my complaint and that they would get back to me within 24 hours, and never got a response back. I find it inappropriate that they've received their money and nothing has shipped, nor have they made any attempt to let me know why there has been a delay. Product_Or_Service: Nail polish Order_Number: -XXXXXX in the amount of

I made two separate orders from Olive and June's website. The first order was placed on November 19th (order number OJ-XXXXXXX). I got a confirmation email shortly after purchase and then received an email saying my order had shipped on Nov 26. The shipment tracking number has no information as of Dec 7 while their website says that the order has been fulfilled. The second order I placed on November 21st (order number Order OJ-XXXXXXX ). This order has not had any updates and still shows "Unfulfilled" on their website. I have emailed 3 times, direct messaged via instagram 3 times and messages via instagram post twice regarding an update about these orders as they were promised via their confirmation emails to be "processing in 3-4 business days" and subsequently shipped out by "Standard shipping (5 - 8 business days)". It has now been 11 business days since the first order and 9 since the second without any communication from the company. Considering that my credit card was immediately charged for my purchases, I expect much better customer service.

Olive and June accepted money for an order on May 3 with the expectation would be processed and shipped within 8 business days. Received nothing On May 3 I placed an order with Olive and June for a set of nail polishes and accessories. I was immediately charged $85.00 and sent an order confirmation (Order No. XXXXXX) and was informed processing times were a bit delayed (3-8 business days). On May 15 (10 business days after my order was place), I asked for status on my order. I received no response. On May 16 I again emailed customer service and received an automated response on May 17 that Olive and June was working on my order. I responded on May 18 and on May 19 Olive and June responded with a discount code for my next purchase. Additionally on May 18 I contacted the owner of the company in instagram. She forwarded me to a customer service representative who purported to take care of the shipping problem and it was insinuated my order who ship out May 21 or 22. It did not. I again contacted the customer service representative on May 26 and was informed they were working on it.

I ordered a Christmas calendar countdown from Olive anJune on 9/24. The amount was $64.05 charged to my credit card. They said it would be shipped by 10/13. I received stating their was a slight delay and would be shipped by 11/5. I emailed them back stating I needed it delivered by 11/22 at the latest and stated if it can't be here by then I wanted a refund. I got an auto reply in return that customer care would be in touch soon. By 10/17 I hadn't heard back. I sent another email saying I wanted someone to contact me and guarantee shipping by 11/5. if not I want a refund and if I didn't here back they would be hearing from Visa. They replied repeating their was a slight delay and would ship by 11/5. I responded that they just repeated what they wrote before. I said I wanted a refund. They responded that day saying it would ship sooner than expected. Mentioning I could proceed with a cancellation. Not saying anything about a refund. So I thought it would be shipping sooner. On 11/5 I hadn't received a shipping confirmation. Contacted the again today on the 11/6 and again only an auto response.

I placed an order on 11/20, nearly one month later I have not received my product. I placed my order on 11/20 in the amount of $113 (and some change). Order was to process and then ship and the whole process was to take no more than 8 days, per the Olive & June website. After not receiving any updates for 8 days I contacted customer service and did their response was a vague version of "its being processed". A day or two later I get another email that basically says "sorry for the wait, your shipping is being expedited on us". So I think it's shipping soon and it'll be overnighted or even two day shipped, but nothing. So I give it another week with nothing. I reach out again, this time a little more ticked off. Their response was basically the same, it was being processed but this time in the same email that I'd get upgraded shipping. A couple days later I got a shipping notification, but it's been over a week and I still haven't received my order, so I guess they forgot to upgrade the shipping they told me they were upgrading. The whole time they stated they're short staffed due to covid, but maybe they should halt taking in new orders until they can fulfill the backstock of orders.

This is my 2nd attempt to receive product from this company with no results. In mid October, I placed an order and after 11 days, my order never shipped & I could not get a response from *** so I requested a full refund. They did process the refund. On 11/6 I placed another order *** (the Mani system w/ 6 polishes & the dry drops, order total $77.22) & got a shipping confirmation on 11/9. My order went to a partner facility, *** & had daily tracking updates until 11/13, where my package has been stuck in *** ever since (today is 11/20, which is the delivery date i was told). My order is supposed to be delivered by ***, but they have not received it. When I reached out to Olive and June *** again, they just confirmed my delivery date (11/20 & sent me my tracking info again, which I already had). I am trying to find out where my package actually IS and feel that Olive and June is not forthcoming on their website about their chronic shipping/delivery issues, nor offer any discounts/incentives for packages that are lost. 15 days is a ridiculous amount of time for a package to go from *** to . I would like my order resent and shipping expedited (overnight or 2 day) at Olive and June's expense.

Placed on September 24, XXXX XX:XXAM Product SKU Price Quantity Total Christmas Calendar 25DAYS-H21 $60.00 1 $60.00 The Fall Box - Mani System *** $80.00 1 $80.00 Subtotal $140.00 Shipping (Standard shipping (5 - 8 business days)) $0.00 Tax (TN COUNTY TAX 2.75%) $3.85 Tax (TN STATE TAX 7.0%) $9.80 Tax (TN CITY TAX 0.0%) $0.00 Total $153.65 Order Date Payment Status Fulfillment Status Total September 24 Paid Unfulfilled $153.65 On 10/14, I received an email stating that one of the items I had ordered was delayed and would ship out on 11/5. I emailed the company on 10/15, asking if they could please send out my other items and I'll wait on the Christmas box, no problem. Their response was no, everything had to be sent together. I emailed the company on 11/6 checking status on my order, no response. I emailed them again on 11/9, no response. I emailed them 11/11, still no response to any of my emails. The status of my order on their website still says unfilled. I just want my products now, or refund my $153.65. I'm very disappointed in this company and they way they handle business. I really thought this would be somewhere I'd be making more purchases. My daughter loves doing her nails. Money back or product delivered asap, it's been since 9/24, come on.