Omron
Reviews and Complaints

After 18 months of routine use of Omron's wristband BP monitor, the silicone rubber-based wristband has started to develop a crack and is in need of replacement. Upon calling Omron, I find out that they do no provide replacement parts or service for their products. How can a company not provide product support and service? Anyway, I'm now out $600 for this unit and will have to find another way to get it repaired or get an entirely different unit.

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I had a bad experience with Omron. I had to send my unit back for repair and it took a long time, like one and a half months. When I finally got it back, it didn't come with a box. They told me it was accurate, but when I tried it, it didn't work. I was really disappointed and frustrated. I wouldn't recommend this product to anyone. In fact, I was so upset that I just threw it in the garbage can.

Overall, I think Omron needs to improve their customer service and quality control. It's really frustrating to spend money on a product that doesn't work and then have to deal with a long repair process. I hope they can make some changes to improve their products and make their customers happier.

I gotta say, I had a pretty bad experience with Omron. I mean, seriously, don't even bother buying anything from these guys. They don't even follow through on their warranty promises. It's like they don't even care about their customers. And if you have a health condition that requires monitoring, you better steer clear of this junk.

I mean, come on, Omron. Get your act together. You're supposed to be a healthcare company, but you can't even provide basic customer service. It's a shame, really. I was hoping for better from you guys.

But hey, maybe I'm just being too harsh. Maybe I just got unlucky with my purchase. Who knows? All I know is that I won't be buying anything from Omron again. And I wouldn't recommend them to anyone else either.

So if you're thinking about buying something from Omron, my advice is to think twice. There are plenty of other companies out there that actually care about their customers and stand behind their products. Don't waste your time or money on this garbage.

I recently upgraded my tens unit to the latest model with heat from Omron. It's been working great for both me and my wife, as we both suffer from back and neck issues, and find it helpful along with other medications. The output and settings are a bit different from my old one, but it's highly effective and easy to use. One thing to note is that this model requires a direct electrical connection for charging, rather than using batteries. Overall, I highly recommend this product from Omron for anyone looking for a reliable and effective tens unit with heat.

I gotta say, I'm pretty disappointed with Omron and their HeartGuide watch/blood pressure monitor. It's a real bummer that this thing is so dang expensive and there's no way to get it fixed if something goes wrong. I mean, come on, I paid a pretty penny for this thing and now it's acting up after just 26 months? That's not cool.

The issue I'm having is that the watch component keeps losing time and I have to resynch it every day. It's a real pain in the butt and it's making me question whether this thing was even worth the money. So I called up customer service to see if they could help me out and you know what they said? "Sorry, you're out of warranty and we don't do repairs." Can you believe that? I mean, what kind of company doesn't offer repair services for their products?

To make matters worse, the customer rep I talked to had the nerve to ask me "if you can resynch and get the right time, what's the problem?" Um, excuse me? The problem is that I shouldn't have to resynch my watch every day just to get it to work properly. That's not what I paid for.

Overall, I'm pretty disappointed with Omron and their HeartGuide watch/blood pressure monitor. It's a shame that they don't offer repair services and that their customer service reps aren't more helpful. I wouldn't recommend this product to anyone, especially not for the price they're asking.

I bought a BP meter from Omron back in 2017, and I gotta say, it's been a real lifesaver. I even got the extended warranty for five years, just to be safe. It's been working like a charm all these years, until just last month when it suddenly showed an ERROR message. I was really worried, but I called up the customer service center and they gave me the details for the Mumbai service center.

I contacted the local service center and they told me to send the product to them for servicing. I was a bit hesitant at first, but I decided to give it a shot. To my surprise, I received my reinstated BP meter within ONE DAY. Can you believe it? I was so impressed with the quick and hassle-free service that I received from Omron.

I just wanted to say a big BRAVO to the team at Omron for providing such excellent service. Thank you so much for resolving my issue so quickly and efficiently. I really appreciate it. I would definitely recommend Omron to anyone looking for reliable and efficient healthcare products. Keep up the good work!

I recently purchased a blood pressure monitor from Omron, which I bought at Cosco in Ontario, Canada. Unfortunately, the readings on the machine were very inaccurate, showing my blood pressure to be above 200, which was very concerning. I was shocked by these results and decided to visit a doctor to get a second opinion. This ended up costing me more than the price of the monitor itself.

I was visiting my son's home in the USA when this happened, so I decided to contact Omron to express my concerns. However, I was disappointed with their response and did not receive a satisfactory answer. As a result, I feel compelled to share my experience in this review.

Overall, I was very disappointed with the accuracy of the Omron blood pressure monitor and the lack of support from the company. It was frustrating to spend money on a product that did not work properly and then have to spend even more money to get a proper diagnosis. I hope that Omron can improve their products and customer service in the future.

I had some trouble with my Omron monitor, so I decided to give their customer service a call. I explained my issue to the lady on the phone, and she quickly gave me some advice. She told me to put the cuff on my left arm and tell her what the reading was. I did as she instructed, but unfortunately, an error code appeared.

Without hesitation, the lady on the phone suggested that I change the batteries. She emphasized that I should use brand new batteries, and not ones that were older than 6 months. I was surprised that this simple solution worked, even though the batteries I had taken out tested good. It turns out that the voltage of the battery was okay, but when a load was placed on them, the current requirements were too large.

I was so impressed with the customer service that I decided to order an AC converter. Now, I get consistent readings without having to worry about changing batteries. I am thrilled with my Omron monitor and the excellent customer service that I received. I highly recommend Omron to anyone who is looking for a reliable and accurate blood pressure monitor.

I had a really frustrating experience with Omron recently. I needed to get my nebulizer serviced, so I called their helpline number at 9:43 AM on August 4th, 2020. Unfortunately, the IVR said they were closed. I tried again later that day at 1:06 PM, but this time the IVR said they were not operational due to COVID-19 and gave me a different number to call for emergencies.

I called that number, ***, six times, but no one answered and no one called me back. I even wrote an email at 1:27 PM that same day, but I never received a response. I tried tweeting at Omron and Omron India on Twitter, but still no response.

Finally, at 4:21 PM, I got a call back from Omron. They said they would send me an email with more information and that I could submit my nebulizer for servicing at their Rohini location. I asked if I could do it that day, but they said they were only open until 5 PM.

I received the email at 4:45 PM, but the number they gave me, ***767, didn't answer when I called 2-3 times. I called back the person who had called me earlier and asked for more contact details. Finally, I spoke to someone who said I could come the next day, but that they were closed for the day.

In the end, I had to purchase a new nebulizer because I couldn't get my old one serviced. And to make matters worse, Omron is not reimbursing me for the cost of the new nebulizer.

Overall, I was really disappointed with Omron's customer service. It was frustrating to not be able to get through to anyone on the phone or by email, and the lack of response on Twitter was also disappointing. I hope they can improve their customer service in the future.

I recently purchased an Omron Viva in July to replace my old Omron Karada Scan. I was surprised to find that the results from the two devices were vastly different. I even compared the results from a Tanita at a medical clinic, which showed almost identical results to my Karada. This led me to believe that the Viva must be defective.

Although the body weight was the same on both the Karada and the Viva, the body fat percentage and skeletal muscle results were significantly different. The Karada showed a body fat percentage of 20.6% and skeletal muscle of 34.4%, while the Viva showed a body fat percentage of 27.5% and skeletal muscle of 27.7%.

I reached out to Omron Customer Support to explain the issue and ask for their assistance in resolving it. They referred my "support ticket" to their Swedish wholesaler, SundMed AB, who was unable to answer my questions but promised to ask Omron. Omron responded that the two devices used different technology, which did not solve my problem.

I sent another message to Omron asking which of their current devices would provide the most accurate results since the Viva was not reliable. Unfortunately, I never received a response, and they did not offer any solutions to my problem. As a result, I will not be purchasing anything from Omron again.

It's disappointing that Omron did not provide me with the support I needed to resolve my issue. I hope they improve their customer service in the future to avoid losing customers like me.

I had a bit of a problem with Omron a while back, before I found out about this website. My blood pressure monitor wasn't working, and it was still under warranty. I called them up and they gave me some instructions on how to return it to them. After a while, they told me that there was nothing wrong with the monitor and that they were sending it back to me. When I got the package, I noticed that the electronic plug was missing. I knew for a fact that my caregiver had put it in the package, but when I called Omron, they said that it was never there in the first place. They were pretty rude about it, but they eventually agreed to send me a new one. It took over a month to get everything sorted out, and I had to use a different blood pressure monitor in the meantime. I tried to talk to their customer service supervisor about the whole thing, but they didn't want to hear it. I even tried to leave a review on their website, but they wouldn't let me because it was about customer service.

I mean, what's a customer supposed to do when they're treated like that? It just doesn't make any sense. If a business depends on their customers, why would they treat them so poorly? It's just not right. Needless to say, I won't be buying any Omron products again. They've lost a customer for life.

Linda Roberts, Altadena, California

I gotta say, I ain't too impressed with Omron's customer service. I went and ordered me a product, but they done messed up and sent it to the wrong address. And when I tried to get 'em to fix the problem, they just wouldn't do nothin' 'bout it. It's a real shame, 'cause I was lookin' forward to usin' that product. But now, I ain't too sure if I wanna do business with 'em again.

I had a bit of a rough time with Omron's website. I had to wait for two whole weeks without the machine I need to breathe before they even decided if they would replace it. When I finally got the replacement, it only worked for two days before it stopped delivering the product. I was pretty frustrated with the whole situation.

If you're looking for help, I wouldn't recommend going to Omron. It seems like they don't have their act together when it comes to customer service. I hope they can improve in the future, but for now, I'll be looking for other options.