OneGreatFamily
Reviews and Complaints

2-27-21 We just noticed that a website Onegreatfamily.com has been making monthly withdrawals from our bank account for several months. We never signed up for it. We used to have an ancestry.com account and are wondering if they stole the information from them. It has gone back several months and we are just now going to contact our bank. It sounds pointless from previous reviews to try and contact OnceGreatFamily. From the reviews this has been going on for years and why haven't they been stopped?

I have emailed, called and facebooked this One Great Family. I want to cancel the 7 day free trial. They do no respond to anything. The phone number you provide here on your site goes unanswered. They say to leave a message and some will call you. But they never do. How in the hell can you cancel when they ignore all attempts to do so. I'm desperate to get a hold of someone. Can you help? Catherine cunningham [protected]@gmail.com.

I wrote to onegreatfamily.com and about two things:

-- the information posted about me is entirely incorrect
-- my nephew - who is a minor - Googled himself and found a listing there. He was very upset about it and asked if it could be removed.

I asked them to delete both listings and they refused. This is their response:

Thank you for contacting us about your privacy concerns. We are unable to remove your information from our site due to it being public record and information entered by one of our clients (most likely someone in your family). We are currently working on a privacy setting that will allow you to go into the site and set your information to private. Thank you for your patience in this matter.

I don't have any patience! If I'm Googled a rough approximation of my birth date appears. Even though it isn't quite correct, it's still personal information and I have not given anyone permission to share it.

I think they have a lot of nerve taking the approach "too bad for you". That's just wrong.

VK

Somehow this company have allowed someone to publish the names of living people on there web site. I do realise these details are available with a lot of foot work through BDM's BUT to have all the details there and be unable to remove my children's details or get them to censor them or remove them is frustrating.

I have emailed them. I have messaged them. I require ALL living persons names to be changed to Living or PRIVATE.

Every month on the 28th One Great Family keeps taking an unauthorized amount from my credit card. I don't even know anything about this company (I had to search them on the internet) nor did I ever sign up for anything. The first time I noticed this amount was the beginning of October, 2015 and I phoned them at - the message doesn't even say the name of their company but it states to leave a message. I didn't. I e-mailed them through their contact us where it states they will get back within one day, they didn't. Today, October 29, 2015 I noticed again an amount has been taken out of my charge card account from One Great Family. When researching how long this has been going on, I have records only back to June 2015, not sure how long they have been removing these amounts without my authorization. The name on my account each month states: OGF*One Great Family [protected] (I don't know what these #'s mean). I have detailed the amounts below: 1. October 28, 2015 -$20.35; 2. September 28, 2015 -$20.47; 3. August 28, 2015 - $20.39; 4. July 28, 2015 - $20.00; 5. June 29, 2015 - $19.00 = $100.21 of unauthorized payments removed from my credit card. I would like to be refunded the $100.21 and anymore monies that has been removed from my charge account and I want them to stop removing all amounts from my credit card. This was sent to OGF on Oct 1/15 when I first noticed these amounts: I have an amount of $20.47 charged against my credit card from OGF*ONEGREATFAMILY [protected]. Please inform me what it is I ordered or bought from your company. In the meantime before you advise me of this DO NOT PUT ANYMORE CHARGES ON MY CREDIT CARD. Please get back to me asap. Denise Dollin Thank you for your correspondence. Please expect a response from a OneGreatFamily customer service representative within one business day. Best Regards, Customer Service OneGreatFamily NOTE: Due to the varying degrees of acceptance set by different email filters, please be sure to check your email provider’s Junk or Spam folder if you have not received our response as it may have been incorrectly routed. Again today, October 29, 2015 I want you to tell me how you are taking money off my charge card account monthly. I have not authorized this and I didn't even know what your company "One Great Family" was I had to look it up on the internet. This is the 3rd time I have contacted your company and you do not have the courtesy to reply. STOP TAKING MONEY OUT OF MY ACCOUNT NOW! Here is the contact information for One Great Family: Monday through Friday: 9am-5pm Mountain Time Closed Saturday & Sunday OneGreatFamily, LLC PO Box 64 Springville, UT [protected] Other Inquiries: Click Here for information on our Affiliate Program. Click Here for other business inquiries, including part- nerships, advertising, media inquiries, or other business development opportunities.

Two days ago I noticed that my account was charged by the company ANC One Great Family. I have no idea about this company, but they charged me for $75.99 and they did it without my warning and authorization. I tried to find their contact info, but nothing. They didn’t provide it in the Internet. The company is scam, and these liars steal money from people. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these withdrawals. Please post your ideas and comments. Thanks.

I entered this site on the 14th October 2012 for a 7 days free trial, On checking my credit card statement on the 15th Oct 2012 they had taken an amount of £34.00 out, I have tried all avenues to reclaim this money but failed.
Living in Wales, UK, it is almost impossible to go any further with this, could you please help.

Regards,
Mrs Mary Jones

I have been trying, for at least a week, to get through to a person without success. When calling, I have automatically routed to billing and instructed to leave an e_mail address and the reason for the call. Then I am told that the matter would investigated and an would be sent the following day. At this point I believe this company is a scam and would like to warn others that this has become a real problem. I have already been billed once and am trying to ensure that I don't get billed again. Douglas M. Skinner

Onegreatfamily warning. Ogf offers to link gedcom genealogies. To sign up for the 7 day free trial you have to give a valid credit card number. They claim they have a cancellation process but in practice it does not work. Effectively it is an ongoing scam. They did acknowledge my cancel request on 31 mar 2010 with & ldquo;press on this link to finalize the request”. This lead to advice to phone the billing dept (In usa mountain time business hours). This was appears contra to their faq #7 where, for non-north american clients, you will be sent a & ldquo;email describing how to finalize your cancellation”. Never did manage to get through on that phone number. Sent many emails explaining this and requesting cancellation but they still process direct debit at $us 79.95, although the billing period has changed from 31 mar to 31 aug each year. They now don’t acknowledge any emails and they offer no other method of communication
?Nigerian mormans in utah?

These guys took my money real quick but the service is full of redundence it, s very difficult to navigate. I mean how hard should it be to give names birthdates and they find no results? My family is real and the basics should have been easy enough for them to at least get started. Also I was expecting to pay ancestry.com and was immediatly switched to one great family maybe they are on in the same there service stinks, I, m going to try to get my money back. Carol from Az.

I had subscribed to this site hoping to find information on my familys history - only to discover that the only information they forwarded to me was information I myself had posted on other genealogy websites. I had not used the membership for most of the year - now I am being charged $75 for another years membership - i called as soon as the charge was made to my bank acct, but according to them, there is no refund due, and membership from Nov 2011 to Nov 2012 is wrote in stone. I have never dealt with any genealogy company in 35 years as underhanded as this!

I see these ### haven't missed a beat in ripping off the public while the authorities sit with their thumbs up thier [censored]'s. A bout 2003 subscribed to their service under the pretense of a 7 day trial. I canceled on the third day but once these slimballs obtained my credit card information they were submitting charges for about $40 a month without authorization hence cancellation on the third day of a 7 day free trial! ! ! I finally had to cancel my credit card and have another issued because of these thieving imbred b*****ds! So they can go after bill gates and microsoft but not some piece of dubg scammers like one great family? It's too bad there is not a rating lower than poor!

I did sign up for One Great Family, but only a 1 MONTH, $14.95, subscription. I always do that in the event that I forget to go back before the 7 day trail is up. I started getting e-mails from “Donna” telling me how to use the site, but because I didn’t find anything I wanted on the site I deleted them. When I got the e-mail that said the 7 day trail was nearing an end I went to the site, but I couldn’t remember the “user name”. I requested it no less than 4 times with no response from the company. Yesterday I realized that they had charged my card for a 1 YEAR subscription. That was $79.95 I did not have to spend on this kind of research at this time. I requested the “user name” again….no response. I finally replied to “Donna” and received a link to the Customer Service. It gave a phone number, I called and left a message, they have not returned the call. I wrote to Customer Service, and I have received no reply. I finally figured out how to get on the site. It is an e-mail address NOT a “user name”. There is a difference. I tried and tried to send a “Cancel” request but it kept telling me there was an “error”. I was, however, able to send a “Billing Issue” with absolutely no problem. The submitter above that said there was no “Cancel” link is correct….you must contact Customer Service by e-mail, but I’m not sure how much good that would do. I will be sending a complaint to the Texas Attorney General’s Office. They don’t like companies who practice that kind of customer service here in Texas!

Persistance and insantance pays off. I kept after One Great Family to give me a refund since I cancelled within an hour after signing up for the supposed free trial. I finally got the refund after many emails. I stll would not use their site and still do not believe there really is a free trial. My advise to anyone getting caught and being billed for the "free trial" is to just keep after them. I also told them I thought everyone had a small window of time to change their mind on an;y item purchased - that seemed to get through to someone and there really is a refund on my credit card.

I did a google search on family geneology and one great family came up. I tried to get into the "7 day free trial" my credit card was billed for $79.95. I had cancelled the service the same day I tried to get into the web site. One great family has record that I called and cancelled the same day but they say I actually signed up for the year and there are no refunds. After several phone calls I am told there is no way to get the refund. I was transfered to billing dept. Which is only a recorded message. I left a message and it said I would recieve an email within 48 hours. It is now 4 days later and of course nothing. Buyer beware - there is no free trial

The only time I was ever on this website I clicked on a link from an online shopping mall that my co-worker was promoting and it took me to the Onegreatfamily website. I thought I might go back on the website once I got home from work and check it out so I agreed on a small fee to a trial membership. After that short 2-3 minutes of looking around while I was at work I never again went back to the onegreatfamily website. My mother had been trying to get me to do some research on our ancestors but I just did not have the time it takes to delve in to such a huge task. Apparently the company actually hit me for not one membership but two memberships. I just never caught it the first time. When I did catch it the second time I immediately called onegreatfamily and told them that I did not authorize them to take $80 from my checking account. The lady I talked to was not very nice. She spoke over me and basically called me a liar. I was so upset I had to end that call. Then I called a couple days later asking for a supervisor. That lady was persistent on saying they rightfully took the money they stole from me. I let her know that I had no idea they were taking this money, they never sent me any kind of reminder that they were about to deduct any kind of so called membership dues and they should be able to see that I have never used their website even one time since the one day that I signed up for a trial membership. This is unethical and truly a rip off. It is unethical practices like onegreatfamily that make it hard for a reputable good internet business to ever be able to make it. Consumers are afraid to put trust in the internet when you don't have a face you are dealing with and you have greedy rip off companies like this one that I am reporting today.

About three weeks ago, I signed up for their 7-day free trial and on the seventh day I canceled my membership. Due to internet security restrictions at my work, I was unable to cancel via their website, I couldn't find a number for them in any of my emails from them nor could my bank provide a number to contact them.

The only thing that I could do from work was first be sure that their emails didn't have that little clause we are familiar with 'please do not respond to this email blah blah blah' and it didn't; so I replied to several of them canceling my membership. The very next morning when I checked my account I found that they had debited my account 79.99 fee for full membership the day before; on the 7th day of my trial period!

I searched their website for ever finding that they can only be reached via email upon emailing them several complaints I finally received a popup with a number to call them. It is clear to me that this company doesn't want people calling them (Maybe alotta complaints? By the way their number is [protected] for those who want to know. )

Anyway, I called several times just to hear a voicemail stating how busy they are and to leave a message. I proceeded to call every 15 minutes until I reached someone who was available. On my 7th try a human answered. After being accused of being irresponsible and in breach of contract; I asked for a supervisor who did refund my money without question. Two weeks later, they debited my account again, this time without any type of authorization or contracts to support such a charge. This is illegal and fraudulent. Looks like I am going to have to seek legal advise...

I signed up for a 7 day free trial with my visa check card with onegreatfamilycom. Thought I was going to be charged $6.00 a month. They took $79.95 out of my checking account for their annual fee. When I called to cancel, they refused to refund my money. I called two days past the time limit. I never could get any information about my family online. It was a totally useless product and now I am out 80 bucks. I talked with brenda, who answered in customer service, and told her I was not satisfied with the online product and I was unhappy about the way they scammed me out of $80.00. She flat refused to help in any way. If you are not satisfied with the product and want to cancel... They should not refuse to give part or all of your money back. I would like to warn people about this online scam. One great family.com.