OpenTable
Reviews and Complaints

I recently made a restaurant reservation at the Watermans in Richmond, London. I was sent an email to confirm. I was also sent a text message and charged to respond to the text message to confirm my attendance at the restaurant.
Only to turn up and find the restaurant firmly locked up and a sign on the door saying it didn't open until 21st June.
There is no easy contact or complaints function on OpenReach website or app to question this.
I have been very diligent in turning up at restaurant and pub reservations as they are so in need of business as they reopen. Shame that OpenTable doesn't have the same respect for customers.

I had booked a lunch table at Christopher's for Mr John Ions on Thursday 27th May and received confirmation from opentable.
When John arrived there was no table booked. I was then sent an email asking me why he had not arrived!
I sent an email back to you saying he had arrived. However, he was given a table that wasn't set up. Considering he is a regular at this restaurant this is very disappointing.

Had reservations for Buca Di Beppo last evening.
Even with a reservation, the wait would have been an hour! We were told to wait in the car and they'll text us when table was ready!
This is TOTALLY unforgivable, especially being on Christmas Eve.
Luckily, we found another restaurant that we were able to be seated at the bar.

Ordered a $100 gift card but was only credited $50. Canned customer support answer that this was a policy change (link sent) but this is not a transparent and obvious notice (not provided on the rewards page). There is no separate acceptance of this policy that benefits OpenTable by shorting (loyal) customers of promised benefits. I had to ask for a company 800 number since the computer form answering service has no ability to make decisions on customer reimbursement for charges.

I was at a funeral all day and made plans for dinner. DIamonds of Pennington had closed but I did not know this. They had been in partnership with Diamonds of Hamilton, and my browser went to the website. I figured that Diamonds of Hamilton was the billing party, but I could pick up as usual at Diamonds of Pennington. On 9/4/18, I entered my online order, paid for it, and then was told that it was closed. In my grief, I received a note I did not follow up on as I thought it was in error, as it noted that there was a problem that the order had not gone through. Okay, good, that means the order did not go through at Hamilton (a half hour drive away), and I made other plans for dinner. On Sat. 9/8/18, Diamonds of Hamilton called to inform me that my order had just popped up on their screen, but they noted that I had been billed for a dinner that they had not prepared or provided. I checked my VISA account, and the bill had been paid, $70.91 for the meal plus $13.30 for the tip. Kindly credit this to my account.

Powered by Toast

FYI: It's been more than 5 minutes and Diamond's of Hamilton has not yet approved your order. Please call them about your order status.

Diamond's of Hamilton - [protected]

Order Sent to Restaurant:
Check #30 for Mara Connolly TAFT
Pick up 6:55 PM EDT
Diamond's of Hamilton

Diamonds of Hamilton
661 NJ-33
Hamilton Township, NJ 08619

TO GO *PHONE* (Online)
Mara Connolly TAFT [protected]
[protected]@gmail.com

09/04/18 6:25 PM
Check #30 Mara Connolly TAFT
Expected: Sep 4, 6:55 PM

Meatballs Bolognese $8.00
Add Ricotta
Sautéed Spinach $4.00
Tomato Salad $9.00
Eggplant Parmigiana $13.00
Add Parmesan
Add Parsley
Add Pasta
SALMON $32.50
*SEE SERVER*

Subtotal $66.50
Tax $4.41
Tip $13.30
Total $84.21

Visa xxxxxxxx7897

Transaction Type Sale
Authorization Approved
Approval Code

DiamondsOfHamilton.com
[protected]

Never used their coupons and so on, but very disappointed by the way they reserve the tables. Look at their website where you can do it. It's such a mess! I tried over 10 times to make a reservation for a special occasion in my life and it was important to me. All of this took me about 2 hours and I didn't succeed. Most of the buttons don't work, so how are people supposed to reserve? I think you should pay attention to this and fix everything because you're not the only one who offers service like this, they are surely the others with better treatment and working websites.

We have been using Opentable for a long time.

And appreciate Opentable ease of service.

Tonight we made a reservation for dinner for two people at Harry Cipriani in Manhattan at 7:45 pm

We arrived on time, many tables were free at that time. The manager showed us to a table we disliked and ask him to change us for any of the tables we saw free and liked.

He refused, got very angry, we had to leave the Restaurant... and they cancelled the reservation as if we never showed up which is false.

Thanks for your attention,
Karin Fishman

I find Open Table a fantastic help, and did not expect anything in return. When the reward program came along, I assumed that it was an interesting idea especially when trying to promote new restaurants.

Unfortunately, I became very surprised when the award did not come. I call, sent emails, but no replies, it seems as if the reward is really just a joke or one could call a deceitful sell. How could one charge restaurants for advertising, taunt customers with rewards for using their app and fail to pay.

Despite my successfully securing 100's of reservations all over the world, I need to share how I feel. Shame on you Open Table, you have a good thing and will ruin it if you don't consider your deceitful actions.

I made a dinner reservation on OpenTable at the Empire Rooftop, Empire Hotel, New York City, for 6 PM on January 28, 2017. We got an immediate confirmation of the reservation, and the next day got a reminder of the reservation. (The emails, both sent to me at larry.[protected]@gmail.com, were received 1/26/17 at 11:12 AM (EST), and 1/27/17 at 6:09 PM. I cannot seem to attach them.) When my wife and I arrived for dinner, there was a large sign saying that the entire restaurant was closed for a private party. We confirmed that with someone from the hotel. This was a birthday dinner for my wife, after which we had tickets for the opera. Instead of dining in leisure, we tromped around Broadway in the cold looking for a restaurant that could take us. We were turned away at several completely booked spots before having to settle at a dump of a place, just so we wouldn't starve during the opera. I'm extremely upset at a ruined birthday event. I would like some recompense.

Larry Kamin

I made a reservation via www.opentable.com and it was very simply to do that. I thought the service was nice but when I needed their help they did nothing.
I booked a table for several guests but later I contacted OpenTable customer support and told them that there will be some extra guests so I need another table with extra seats. They promised to do that but when we arrived at the restaurant it appeared that OpenTable did absolutely nothing.
Restaurant manager apologized and said that all tables were taken.
Terrible experience! Will never use OpenTable again!

I have purchased a gift card from Opentable website and they charged me two times! I immediately called customer service and they asked me to wait and I was put on hold for about 30 minutes and then they told me that they need some time to resolve the issue and promised to call me back later. No one ever called me back, so I contacted them myself. They said that sometimes that happens and promised me a refund. They said that I'll get my money in a few days, but three weeks already passed and still no money. These people just do not care, because it is not their money and they got nothing to lose. Stay away from this scam business!

People, stay away from the website www.opentable.com. I made the reservation through the website. But I had some things to do and needed to change the reservation. I tried to do it online, but the app was strange and it didn’t allow me to change the time. I tried to contact the restaurant, but it was busy all the time. So, don’t reply on this app.

We made the reservation of the table through the company www.opentable.com. It was horrible, because we wanted to change the time, but it was impossible to do it through the website. It showed blank page all the time. The customer services were also futile, because they didn’t help and told us to call to the restaurant. But it was busy all the time. Don’t risk and avoid this website.