Orbitz
Reviews and Complaints

I had a $1, 117.28 voucher to use for United Airlines, and I had to use your company to get the tickets. I booked a flight on 11-20-16 to go to Florida on 1-6-17 and return on 1-14-17. This was done with Sam, a "supervisor ", who then advised me I had $303.44 still available in my voucher which I would be able to use for 1 year. This process took 1 hour and 10 minutes.
On 2-7-17 I called and talked to another "supervisor ", Jackie. I had to explain the entire situation about the voucher again. It took 2 hours and 45 minutes to book a flight for $267.60, again to Florida. She told me a confirmation email would go to my email within 24 hours. I went to the United Airlines website after we hung up, where I found the confirmation number and the flight numbers and times of departure/arrival etc. I screenshot this information.
I never received the confirmation email from your company, so I called United Airlines and spoke with Joyce. She told me that the information of my flight and my name was in their computer, but your company had never actually put the payment through so after 3 days United Airlines canceled the flight. She told me to call your company.
On 2-14-17 I called your company and talked with Bredick. After spending 45 minutes on the phone he told me a supervisor would call me back.
Caroline, a "supervisor " called me back. After another hour on the phone, she told me I had to go to the United Airlines website and fill out a form, then wait for a response, then wait for your company to further look into the matter. At this point I ended the call.
As I had already told my job the dates I was going on vacation, they had canceled my schedule because I see patients all day and I try to give my work as much time as possible to reschedule my patient's appointments.
I then went to the airline's website and booked flights for the same days myself, and actually got a better price than your "supervisor " had gotten me.
So overall, thank goodness I myself followed up and called the airline, because if I had just relied on your company's word and my screenshot, I would have shown up at the airport on 3-15-17 and been told there was no booking for me. Not to mention the HOURS and HOURS of wasted time on the phone with your company, having to explain everything again and again to multiple customer service reps; when in actuality- all the information should absolutely have been in your computers from all of the previous phone calls.
I would like my $304.44 returned to my bank account, or at least have a check mailed out to me so I can again book myself another trip, which takes me about 15 minutes using an airline's website. And then I 100% know it's actually booked, and when I show up on the day of the flight I won't have to worry about nonexistent reservations that your company claimed to have made.
Overall, working with your company has been a truly horrible experience. So much wasted time on the phone with people who have no idea what's going on, have no answers, and then transfer you to supposed "supervisors".
I have told all my family and friends how terrible your company is, and I can say I would NEVER use it again.
I know this is a long message, and I am really hoping someone reads it thoroughly and gets back to me so I can receive my money back and FINALLY be done with this mess.
Thank you, Rhonda R. Brown
2568 Western Ave 4-13 Altamont, NY 12009
Phone- [protected]

On 9/11/2016 I booked on-line a flight departure on 1/28/2017. On 9/12/2016 the price dropped so I called the service agent to take advantage of the savings. The agent cancelled my original reservation and isued a new reservation, however, the agent entered the departure date as 12/28/2016. I had not authorized this change. When I discovered the error, I spoke to "Michael" in "corporate" who reviewed the history and admited that Orbitz made a mistake when they changed the date. He said that Orbitz would rebook the flight for the correct date at no charge. After not receiving the reservation after 48 hours, I callled the service center. A rep named "Veejay" said he was a manager in corporate and said Orbitz would not compensate for their error and that I should have detected any errors and notified the. I had no cause to check the dates since they were specified as the same date as the original flight. It wasn't until recently that I noticed the error when preparing plans to travel to the airport. I am asking Orbitz to take responsibility for their error and make compensation at no cost to me. Failure to do this will followed by calls to VISA to seek a refund due to Orbitz' error, notification of compaint to the DOT; notice to the Chicago BBB, complaint filed with travel advocates and notification of Orbitz' error and lack of concern for their responsibility to various social media web sites and internet. My cruise with my wife from Miami is 1/29/2017 and I have no means to connect to Miami to make the cruise.

I have Platinum status on Orbitz. Today was the second incidence of clicking "agree and pay" for a hotel room only to be charged a higher rate than shown on the itinerary. I wonder how much money Orbitz scams out of business travelers this way who don't check the credit card receipt. After complaining I was told that hotel rates are subject to change, which everyone knows. That is not what happened here, and I was insulted. Of course they refunded the charges but being this was the second incident I feel thoroughly scammed and will not use them again.

My story was quite simple. I made a booking via Orbitz service and later I contacted them and asked them to cancel my flight. I also paid the cancellation fee and they said that I'll get a refund soon. Everything seemed fine, but days passed and there was no sign of my money. It is now over a month and still nothing. Recently I contacted Orbitz and they asked me to be more patient. It seems like they decided to keep my money. I will contact higher authorities and will report this company.

On the 20th of October, I booked a trip from Oslo to Miami. On the 31st of October I called Orbitz.com customer service to change the dates of my tickets, It took me one hour on the phone, I was informed of the fees to change the flight date and provided my credit card details. I had to change the date of the outbound flight again, so another one hour on the phone with customer service on the 4th of November, I was informed of an additional cost of USD 528, 00 and provided my credit card information. So it was confirme to me on the phone by the consultant that my outbound flight was moved to the 13th of November as per my request. On the evening of the 12th of November, I called the airline to request seats since I am a frequent flyer. For my surprise, I was informed that the reservation was never ticketed and I needed to call Orbitz to have this fixed. Then the real nightmare started. I called [protected] at 23:20 (Oslo time) on 12th of November for assistance and after exact 53 minutes on the phone and my issue far from being resolved, the call got cut and I received no call back. Since there was no call back, I called again, it was 00:22 (Oslo time) on 13th of November. I spoke to 4 different persons, and was hold on the phone for 4 hours, exactly FOUR HOURS being transferred from consultant to consultant and all of them seemed like they had no clue on what to do, they would put me on long holds while calling another call center in order to ask what to do...the consultants were nervous and some treated me in a rude way. After 4 hours on the phone, my issue was still not resolved and the call got cut...this time I get a call back. The call back was at 4:24 (Oslo time) on the 13th of November...The call lasted one hour. So at 5:30 in the morning, when I was supposed to be in the airport for my international flight which was scheduled for 7:25 am of that same day, I was just finishing a very frustrating call. I could not sleep the night before my trip, I was forced to spend the whole night on the phone begging for solution. The consultant informed me that since the changes I requested were never really performed and no tickets issued, and since it was their mistake, I would be charged only the amount I was supposed to pay for the latest change I requested, USD 528, 00. The consultant also forced me to accept a change on my returning flight, she said that it would cost too much for Orbitz to keep my original returning flight and buy only a one way for my outbound flight and made it clear that this would not happen, they would not pay for that. 5:00 am on the morning of my flight, tired after spending all night on the phone and desperate because I could not miss the outbound flight, I had hotels and meetings booked, I had to accept the change on the return flight. So for my surprise, when checking my bank account yesterday, I notice that I was actually charged USD 1050, 00 instead of USD 528, 00. So after all, I still get overcharged. This is total lack of respect and compromise with the customer. What serious company make a customer spend the whole night on the phone? What serious company refuses to fix their mistake but instead imposes conditions to the customer in order to get the issued resolved? What serious company after giving hell to the customer, charges the customer double of the honest amount that should be debited from the customer’s card? So now, I probably have to come home tired after work and spend another whole night on the phone begging for a refund. I totally lost respect for this agency.

i booked a flight from denver to edmonton, due to issues with planes, i got my flights bumped around, and never actually made it to my destination. american airline refunded my flight. they gave a cheque to obritz, orbitz never gave me the refund, it has been almost a year.
at first obritz said they never handled money, and that AA was responsible for the refund. i provided orbitz with mulitple letters from AA stating they sent a cheque to orbitz, and provided the reference and date the cheque was cashed. then orbitz stated that they deposited the money into my wells fargo account. wells fargo has provided more than a dozen letters, stating they never accepted money from orbitz. then orbitz stated i disputed the charged, and orbitz paid out the dispute. I have once again sent them multiple letters from wells fargo stating that they never accepted money money from wells fargo, and that there was never a dispute. orbitz has never been able to provide a banking reference number, they have provided 2 different number, and wells fargo states that isn't a banking number. orbitz has currently been ignoring any email, or written letter i have been sending there way for the past 2 months.

I had booked a round trip flight ticket from Oklahoma City to Atlanta, GA on 04/14/2016. It was clearly stated on their itenery that they offered free cancellation within 24 hours of booking. Since I found a much cheaper ticket with a better timing with Southwest Airlines, I called the Orbitz Customer service and cancelled the tickets within hours of booking it. The customer service assured of a full refund. Today, on verification of my credit card invoice, I noticed there was a charge from Orbitz for $ 21.99. Upon contacting the orbitz customer service, I was told there is a reservation cancellation fee, even if, they advertized it as 'free cancellation within 24 hours. Orbitz is not willing to pay me a refund. The Customer Service Agent disconnected the line on me. I believe this is cheating and a clear call for class action...

My Orbitz Itinerary No.: [protected]

George J

In Feb 2016 I booked a trip (flight and rental car) through Orbitz. While booking the rental car I kept getting an error on the website stating that they couldn't process the transaction and to try again, which I did and kept getting the error message. Come to find out that even though I was getting the error message the system was processing the booking thus I ended up with 6 rental car bookings. I called and customer service said that they had deleted all but one car booking. a couple weeks later I was looking at my credit card statement and saw that I was charge by Orbitz for two rental cars. When I called customer service they told me that it was the rental car problem not theirs. I disagree because it was Orbitz on the credit card statement, not the rental car company, and it was Orbitz that took the card for payment. I asked to speak to a supervisor and I was hung up on. I called many times asking for a supervisor and only received argument or they would hang up on me. I even tried emailing several times and the response was you have an active car reservation. I called Capital One to see if they could help. They called Orbitz while I was on the line and Orbitz hung up on them too. Capital One said that they would try to work it out with Orbitz. I went on the trip April 3-10, when I went to pick up the rental car the person there asked me about the second reservation, I explained and he said no worries he thought it was a mistake. Then I received a message last night from Capital one that Orbitz gave them 'evidence' that the charge was correct. I don't know what that evidence can be. How can one person drive two cars? The vacation has past and Orbitz can contact Budget and they can verify that I only took one car. I was charged $226.35 for something I did not want nor booked. At the beginning of this nightmare, I just wanted my credit card credited back for $226.35. I have wasted a lot of time, energy and emotion in getting a wrong righted. It bothers me that a company I have used for years is treated me like this, it is criminal.

I purchased a package to NY for my family with the insurance. I specifically bought the insurance that said I could cancel for any reason, having gone through hell the last time I had to cancel and the terms were very constrained.
I had to cancel the package a week later. I spent 90 minutes being bounced around India/Pakistan customer service occasionally being sent to the US where a very sympathetic person would apologize and try to get be better service (even staying on the line) only to have the situation get messed up again. What a total waste of time. Two weeks later I called to try and get the charges refunded again but to no avail (they said the charges would fall off and they'd not). So i just called Capital One and told them to dispute the charges. the insurance is a great concept but Orbitz customer service has a really difficult time and doesn't seem empowered to resolve disputes.

Hi, Mr. Barney Harford,

I am writing to you because I have been upset very much with the experience of communicating with the orbitz customer service .and I still feel sad .

On january 24th, 2015, i bought an air ticket (1259.99 dollars )for my son from China to the US on the website of Orbitz but for some reason he could not come so we called Orbitz to cancel the ticket on 29th . They told me that ticket was nonrefundadle and we could get another ticket within one year .

In July, I bought another ticket for my son from China to the US again through Orbitz thinking we could use up the money from the last purchase but they told I could only get an airticket from United Airlines but i selected one on Delta and I paid 1781.2dollars this time .

In January, 2016, I realized if we did not get another airticket on United Airlines, the ticket I cancelled would be expired after January 24, 2016( since we made the purchase on January 24th, 2015 ) while when I called them booking tickets for some of my relatives( my son did not have the plan to the US at that time ), they told us we could not buy airtickets for any other people but my son . But I already promised my relatives I would provide airtickets to them for travel and they were well prepared to go, I had to keep my promise so I had to spend extra 1209 dollars on January 1st .

My problem is why the customer service of Orbitz did not tell us all the information about the cancellation at one time ...just like ''you must use the money up by the 24th, Jan, 2016 and you can only use it with United Airline and no name change ''

if I knew I could not make a name change from the first purchase, I would book some airtickets for my son to travel around in July, 2015 when he was here in the US for one and a half months and he spent a lot of money on his travel too.

i could accept the ticket was nonrefundable

i could accept the ticket only could be used with United Airlines

i could accept the ticket that could not make a name change

but why not tell me to know when I first time called for cancellation ?

Now my money ( 1259.99 ) is gone . Can I say Orbitz customer service has caused my loss ? Can I say Orbitz should be responsible for my loss ?

Hopefully, I can get an explanation .

Thanks respectfully,

Orbitz - review in travel agencies category from mexico, capital district

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Orbitz reviews
Mexico, capital district 36 minutes ago

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Bought 4 tickets mex -lhr and received confirmation that all tickets were booked and confirmed, but when reviewed, my daughter's had no ticket number even when her ticket appears on the receipt.i call them immediately since tha airline did not let me choose her seat.

They said that since she was a minor, that the ticket will be process separately in 24 hrs. it has been 7 days since the booking and orbitz never process her ticket. i have been calling daily for average of 2 hours each call, just to receive a promise that the ticket will be process in 24 hrs. at this point the airline divided the reservation and cancel my daughters portion since orbitz haven't process her ticket.

I have been blind transfer to the airline after 2 hr call just to hear again that they can not do anything. i have spoke with 3 supervisors john, roland and victoria, all who promise that i will recieve a confirmation in 24 hrs to call them back the next day. every time i call back they the representative that answer the phone saids that this persons do not work at that call center and make me repeat all the situation just to end the call after 2 or 3 hours telling me to call back in 24 hrs. the only time we came close to get her ticket was when mr roland after 3 hrs achieve to get a new itinerary for my daughter and we were just going to wait for the ticket to be process.

First he request that since the ticket was process until monday i need to pay double for the ticket... what! after 30 minutes of discussing this, he said that he was going to try to get me a ticket for the lowest price he can, that he will personally call me in 2 hrs. guess what?, he never called and i asked for him the day after with the id he provided since they can not give you a last name, and the representative told me that she can not reach him and that she doesn't know where he works!

All this time i tried to stay positive but after 7 days of this same treatment i now am sure that this is a fraud.

Everytime i send a tweet asking for help, they erase it. they already blocked me and my friends so in their page it seems that they are amazing and do not have any customers complains. they call me from their customer support after multiple tweets from my friends since they blocked me, just to blind transfer to a record that ask me to wait for the next available agent for 25 min, i thought that they were going to give me a solution, but no!

It was our daily call for 2.5 hours just to let me know that they will call back in 24 hrs.this has been the worst nightmare.

The trip that was booked to Cancun for new Year's was terrible. Because of New Year Holiday it was an expensive reservation for a resort but I thought it would be well worth because it was a surprise trip for my mom. The total cost of my hotel was $1, 689.60 plus the shuttle fees. We arrived at Grand Oasis Sens and I presented my information to the reception desk. After a flurry of discussion among them in Spanish (which I do not understand), I was informed that they don’t have rooms with the ocean front view and a terrace as Orbitz had promised to me. Better yet, I was told that such rooms with 2 queen size beds do not exist at this particular hotel. I was shocked because I confirmed it with Orbitz before my departure and paid an upgrade fee for the room with the ocean view. To make a long story short, we had no electricity on New Year's eve, the phone to the lobby desk was never answered, room had mold and unsanitary bathroom (I have pictures to prove it). I made several calls to Orbitz but they denied a refund because they couldn't get in touch with the hotel and get their money back! Obviously they could get in touch with the hotel when they booked my stay. I booked my trip through Orbitz not the hotel directly, so I expect Orbitz to cover for the services not being delivered and to deal with the hotel. If Orbitz is there just to collect commission but not to solve problems, why should I book my trips through this company?

on March-12, 2016, I booked a hotel in Hong Kong through Orbitz . I used my credit card on their file to pay for the hotel booking.

Although Orbitz provides assurance against credit card fraud and having a secure website, my card was used 3 times on the same day at Nordstrom for purchases exceeding $300, $400, $500. I was alerted by the credit card company on this problem and my credit card has been suspended .

Since I was on travel and away from USA, the cancellation of my credit card has caused a huge problem. When I called Orbitz customer service, they denied any responsibility. But what else can be the problem since the fraud happened on the same day. Orbitz must have sent my credit card no. to the hotel for the payment and thus caused this fraud to happen. So I will never again use my credit card on line or book through Orbitz.

I booked several hotels for my trip through Europe. I agreed to pay upon arrival at the hotels. I entered my credit to secure the room. Orbitz indicated I would not be charged. $0.00 is what I agreed to pay. This morning, I discovered a charge from Hotel Libertel du Suede for $202.62. My reservation was for $336.72. I called Orbitz. I told them that first, I did not agree to any charges to my card. Second, the amount was not even an amount of any room I booked. Orbitz told me they have no record of the charge. That I must have called Hotel Libertel and booked it. Unbelievable! I found the hotel through Orbitz. So, basically Orbitz is allowing hotels in other countries to charge random amounts to credit cards that are used on the Orbitz site to book hotels. I have told five different excuses by Orbitz and been on hold for two hours and thirty minutes. This is the worst experience ever. Now my credit card company tells me there is nothing they can do and Orbitz says it is my problem and basically I am out the money on a hotel charge I never authorized. I have cancelled all of my reservations through Orbitz. DO NOT US ORBITZ EVER!

I had booked a flight via Orbitz website. Few minutes later I received a confirmation email from Orbitz confirming the flight. Everything seemed fine. So, when I showed up at the airport I was told that I no longer had a flight. American Airlines told me that Orbitz had switched me to United. When I contacted United customer service they said that Orbitz had canceled my flight. I then contacted Orbitz and spent many hours on the phone arguing with them. They just continued to blame me and I was told that they even sent me a message about my flight had been cancelled. They also refused to give my money back. I will never use Orbitz again and I highly recommend no one else to use Orbitz!

Orbitz offers some great deals but can't deliver on what they offer. I wasted 5 hours trying to book a flight that after entering everything it states that it cannot complete the booking, try again later. After trying again later and entering all the information again, same result. So I called Orbitz, after being on hold for several minutes they could see what flights I was trying to book and the Orbitz representative was very kind and helpful and said let me book those flights for you. After I repeated all the information again and she entered it, she got the same result. She then offered me the flights at a higher price, I said OK. She had to obtain and enter all the information again (multiple flights and multiple passengers). Same result, could not complete the purchase. She offered other flights at a much higher price. I asked how Orbitz they can offer flights that they can't deliver. I understand that prices can change but 3 times during one call? She transferred me to a manager. After being on hold for several minutes, Orbitz hung up on me. I recommend that you don't waste your time, book directly with the airlines.

I booked a flight, hotel, and rental card through Orbitz. I received separate emails for each reservation and mind you I booked this vacation in advance. I fly all the way from Arizona to Florida on 12/29 for a week vacation over the New Years holiday. When I get to my hotel in Florida @ 5pm I am told a reservation was never made and they are sold out. I call Orbitz and upon further investigation of my confirmation email for the hotel I see it is not a confirmation but a "we are working on your reservation". I was told by the Orbitz agent (who are all employed in India and have the worst customer service skills known to human kind)that my room was booked my credit card charged and set to go. Ok, my fault I guess you should assume the agents at Orbitz are liars and when they say they booked your room they really didn't. Not sure what she did with my credit card info since she didn't make my reservation. Sitting in Florida with no room I am stupid enough to call Orbitz not only to complain to an agent that has less personality than my computer and could care less about the inconvenience I am experiencing but I proceed to book a room at another hotel. This time I get a real confirmation email. I gather my family and drive 15 minutes to my new more expensive and 1/10th the quality hotel. I get to the front desk only to be told that I do not have a room all the rooms with double beds as I reserved are sold out! I can share a king bed with two other men who are both over 6'3 and 200+ pounds for 6 nights. Not going for that I call Orbitz one more time. I am offered nothing for the inconvenience just verbal apologies which aren't cutting it at this point. I am told while they will attempt to get my money back for the 6 nights they charged I can book another room at another hotel through them! So while they are not guaranteeing they will refund my money for the room they promised that did not exist. I now had to book a room at another hotel resulting in thousands of dollars of hotel room charges (for the non existent room and the one we get to actually stay in). Thank god I am not living on a budget trying to take my family on a vacation because Orbitz would have single handedly destroyed the entire one week vacation. They need to stop being so cheap and hire American workers who have at least some knowledge of customer service. Stop booking hotels that are already over booked. Stop charging people for a room that is not available. This is theft. Very disappointed and will be reporting this to as many sites as possible. Completely unethical disgusting behavior by Orbitz.

I am an Orbitz account holder. I purchased 2 airline tickets on behalf of a friend. Both tickets were purchased on www.orbitz.com. I purchased both tickets by adding my friend's name, gender and date of birth in the appropriate passenger section of the website. Nevertheless, both tickets were booked and confirmed under my name, the Orbitz account holder name, which is not what I entered and requested on www.orbitz.com. However, Orbitz did book the ticket under my friend's gender and birthdate which confirms that I did enter in the new passenger information. In summary, both tickets were incorrectly booked under my name, my friend's date of birth and my friend's gender. This is absolutely a website error on Orbitz, www.orbitz.com. When I contacted Orbitz customer service, they informed me that I must repurchase the ticket at $150 more than my original ticket due to an airline fare increase. Furthermore, they instructed me that a claim would be opened to investigate why my ticket was incorrectly booked and request a refund of the ticket booked in error. Over 3 weeks later, I have spoke to 3 different Orbitz Supervisors who have just tried to make excuse after excuse as to why they will not refund the canceled tickets booked in the wrong passenger name. They continue to state that regardless of any website errors or misbookings of Orbitz, that I was given the opportunity to catch the mistake on the confirmation page prior to booking. It is Orbitz's conclusion, that regardless if a mistake was made by their website, I had the opportunity to find the mistake and since I didn't it is my responsibility. Orbitz has denied all together that they are responsible for this at any cost to prevent having to provide me a credit of $600 for the 2 flights that were booked under the wrong passenger name and canceled. I have spent over 7 hours on the telephone and email with Orbitz to hear over and over again the excuses by the Orbitz Supervisors. Orbitz has even told me I cannot escalate this matter any further and my only other option is to leave feedback on the website. This is such a joke and I recommend never to use Orbitz again in booking an airline flight. I am a frequent flyer and elite program member to various airlines and travel sites, and certainly Orbitz provides the lowest level of customer service and now truly a service that you cannot even trust to provide you travel assistance.

I have been using Orbitz for many years and never pay attention to their booking fee. But on September 14, 2015, I purchased two Delta Airlines ticket via Orbitz and realized Orbitz charged me four separate charge for these two airlines tickets. Two charge for Delta Air tickets and two charge for booking fee (21.98 x 2). I verify thru Orbitz and do not see anywhere Orbitz display this booking fee on their website. After investigated, I find out that Orbitz charge this booking fee hidden in the "taxes and fee" portion of the airlines fee. I don't mind pay a booking fee when booking fee is clearly display and make it known to consumers. But I feel cheated when Orbitz charge this booking fee bundle in the "taxes and fee" part of the charge. This fee is hidden and that is unacceptable.

I have looked at many other search engines to save money on stays. They all said the price for non refundable and then price for free cancellation. Orbitz did not until I clicked on cancellation policy and it said 0 if you cancel. Now I do not plan on cancelling but it is a nice cushion if something would come up. Also I have found that when I find a good deal on one of these sites I call the hotel itself and ask for an AARP rate and it the same with less tax to pay. ORBITZ is off of my list to use at all and I will tell everyone I know.