Orbitz
Reviews and Complaints

I had a credit of $2500 (between 5 of us) with Jetblue for a vacation that I booked thru Orbitz. I was able to use some of my credit to book a few flights but I still had over $800 in credit. Every time I called, I was on the phone with Orbitz for HOURS to rebook. The remainder of my credit was expiring on 1/31/21. I called and sat on hold for 6 HOURS and could not get thru to anyone, ultimately losing my credit. Orbitz takes no responsibility in this at all. I have been given false info saying i could've booked directly thru Jetblue which turned out to be wrong. I would have loved to have been able to book flights myself but Orbitz wouldn't allow it. Each call kept me on the phone for a minimum of 2.5-3 hours. Orbitz obviously did not have enough man power working full well knowing that they must have a ton of credits expiring. Now I am out over $800 and Orbitz will not even offer any kind of help. I will report Orbitz for this

Hello!

I cancelled my booking (Orbitz Itinerary number: [protected]) already last summer but still haven't got my money back. How much longer do I have to wait?

The booking was from 27th July 2021 until 30th July 2021

Customer support chat only answers that sorry, it takes more time because of covid, but it has been over half a year i am waiting for my refund!

I booked a car rental through Orbitz starting December 27th 2021 at Chicago O'Hare airport. When we arrived at the rental desk at Chicago airport, we were told that the car could not be driven into Michigan. This was not explicitly stated at the time of the booking. As I needed to drive to Michigan, I had no choice but to rent a car with another provider at the airport.

The only statement on the rental agreement was - Geographical restrictions may apply, even for rental contracts that feature unlimited mileage. Some car rental companies do not allow you to take their vehicles across certain domestic or international borders, or may apply an additional charge to do so. Therefore, we didn't take the car and it remained at Chicago airport, The car rental company, Fox, should not have been charged by the rental company and so I am claiming a full refund. Rental reference number is [protected]. Case number S#[protected]

On 12/13/21, we booked 2 economy round trip tickets from PA to AZ for $834. Itinerary #[protected]. On 1/07/22, we had to cancel the flights due to the couple that was traveling with us came down with Covid. We accepted 'flight credits'. On 1/10/22, we found out we could go alone, and rebooked the flights. We tried to do this online by clicking on the 'use credits' link. This would not load, so we had to call Orbitz and do it over the phone. We were told the price would change $666. I assumed that meant the tickets would cost $666. We get back from the trip and our account still says that we have $834 in credits. The representative said to disregard this, and that the credit was used. This means that we paid $1500. for 2 economy round trip tickets from PA to AZ. We used Orbitz because of their ads saying that they are cheap, This sounds very expensive.

On my plane ticket Orbits put my last name as my first name and my middle name as my last name. This was their mistake not mine. Delta would not accept my ticket because my name did not match my passport. Delta told me to contact Orbitz and have them change the name on my ticket. Instead, Orbitz told me to go show my proof of identity to Delta and to pay a $50 penalty fee and Delta would give me a ticket. It is bad enough could not perform this routine task. It is blatant negligence not to correct their mistake and then make me pay a penalty for their mistake. There is no reason why they could not have issued me a new ticket at no cost. If the cost was from Delta for changing the ticket, then Orbitz should be responsible for that cost.

My conformation # was [protected]
My name is Charles Edward Reynolds the name on my ticket was
Reynolds Edward
The date of the mistake was discovered was 24 JAN 2022. Fortunately, a day before I was to fly. Had I not called Delta to confirm seating I would not have known and probably not made my flight.

For the record I am a veteran with 5 deployments

My itinerary [protected], total amount $1731.81, scheduled for May 2020 was cancelled due COVID. On 2020-05-07 I received two chargebacks from Orbitz: one for 860.98 and the other for 9.85, which means that $860.98 were still outstanding.

On 2020-11-04 I received an email from Orbitz saying they processed my refund application for $860.98 and that I should expect the amount refunded in my credit card in 12 or more weeks.

However, 63 weeks and 3 days have passed and I have not received this refund yet.

I have called several times to Orbitz about this and all they say is that the refund was processed already. I have checked my credit card statements from 2020 and 2021 and I just see those two chargebacks referred above. They are not able to give me a date of final payment, they just say it has been done.

Unable to book flights with cupon/credit given by flights cancelled during COVID restrictions. Now they say expire, however unable to give me options to book new flights. total claims for $2, 993.
Worst customer service.

Date: 12/15/2021
Orbitz itinerary: [protected]

I had booked a trip to Japan on April 12th, 2021 for $4839.40 ($ 3144.75 for Japan Airlines) for August. Due to the pandemic, I postponed my trip to February 2022 and paid the difference of $1823.04 for airline tickets. In total, I paid $4967.79 for my flight. Knowing Japan is still closed, I was going to reschedule my trip again through the virtual agent. She told me if I want to cancel, there will be no fee. Since I had no dates for the future trip and with no penalty, I canceled the trip. She told me that $3144.75 will be refunded, I told her that I paid more than that because I had changed my trip. She reassured me that everything will be refunded. On 12/3/2021, I only received $3144.75.
I tried call, virtual agents, only answer I got was the money that I paid for the difference was not refundable!
BUT, I WOULDN'T HAD CANCELED MY TRIP IF I KNOW! Why am I being penalized? Then, no agents wanted to take my case!
Please help!

I'm so frustrated because I contact orbitz to cancel my reservation to COVID-19 restrictions and Health condition on my kids after a long time finally they say will 7 to 12 weeks to complete process to Japan airlines ticket number [protected]-[protected] for Mhaya and Felix David and being calling so many times to orbitz I feel like a toy for Orbitz representative.
Orbitz told me to call Japan airlines directly I did call Japan and they told me they cannot provide me anything because I did not purchase a ticket true them; I call Orbitz again and just tell me contact the bank and provide ID confirmation # 131GT417QMIU process nov 25 2021. My back said they can't not see anything with this information I call back to orbitz but they don't have any information here I'm super upset because no one came with information of my refunds.
I know orbitz and airlines have a agreement but I waiting for over 1 year I hope someone can Figured out all this and have my refund than as soon as possible. I'm a single mother how work hard for all this inconvenience from this two company how make millions per year.

I cannot believe how bad it is, literally, the worst experience ever
no one will give real names, then they get on, and say general statements that make you realize that they are not working on it

then when you have to leave the chat after 3 hours of no progress, they say... sorry to hear that, come back and chat when you have more time

who has more than an hour to resolve a simple issue?

I made a reservation through Orbitz for The Westin Chicago Northwest Itasca,
the confirmation number is [protected]
my itinerary is: [protected]
My stay is from Nov 19, 2021 to Nov 22
total price is: US 581.67

I have tried to cancell the reservation making use of the virtual agent today several times and it doe not go through
I am an old Orbitz client and this is the first time I find such an obstacle... I could cancel with not problem today a La Quinta Inn Chicago Downtwon hotel reservation with the assistance of of the virtual agent.
Something is wrong witj the system,
Can you cancel for me the reservation?

Orbitz refuses to acknowledge an error made by a booking agent that cost my friend and me $502. for one night stay at a hotel we did not have.
On July 14, 2021, I made hotel reservations with Orbitz for 3 nights in Geneva and 2 nights in Zurich; October 1, 2, and 3 at Hotel Suisse in Geneva and October 4 and 5 at Hotel Schweizerhof in Zurich.
On September 9th I phoned Orbitz to change the reservation to 4 nights in Geneva (10/1, 10/2, 10/3 and 10/4) and 2 nights in Zurich (10/5 and 10/6). The agent mistakenly booked us for 3 nights in each city. Arriving in Geneva, we were surprised that our booking was for just 3 days, but we paid for the extra night. In Zurich, we were told that we were expected on October 4 and in order to stay we would have to pay $502.
Back in the States, I contacted Orbitz for a refund, was told by Yvette M/SALIcedillos in customer support to email a copy of the Hotel Schweizerhof invoice, which I did. Orbitz's solution was to request a refund from the hotel on my behalf. Of course it was denied. The hotel was not in error.
I have spent the last 2 weeks, via phone calls, emails and chats to get this refund and have been met with inconsistences, excuses and even lies by agents. I have read countless reviews in which victims of Orbitz's practices have made similar complaints. Something should be done. My itinerary # [protected]. I will try to attach a copy of the email from Orbitz wherein lies the mistake.

I had to pay $ 503.00 for an extra night at Hotel Schweizerhof in Zurich, Switzerland on October 6, 2021 after Orbitz messed up my booking. I asked for a refund and sent them the receipt from that hotel on 10/11/21 and was told that they would resolve the issue. I have heard nothing from them since 10/08/21.

I have a charge on my credit card that I can't verify. It was charged on 8/18/2021 in the amount of $ 145.77. The number in the description is [protected].
I don't have an itinerary number and the automated system doesn't give me an option to speak to a human. The system only works if you have the itinerary information. Please call me: [protected].
Thank you: Kathy Maddox

Please see the conversation below I had via chat.

Essentially, I wasn't sure how to use airline credits, so I engaged chat. I was told that I could buy the tickets and then apply the credit. After spending $3K, the agent who initially advised me left the chat and another agent came on, telling me that I could not actually use the credits that way.

I was then invited to cancel my reservation, thus risking my trip and reapplying the credits - credits which may or may not have actually applied to the trip I was booking.

If I was initially advised correctly, I would not have spent the money I did.

daviding
Aug 25, 2021
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Hi David, I'm your Virtual Agent 👋
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What would you like to do?
Use airline credit
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Are you ready to see what you can book or do you have credit questions?
Shop with credit
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I'll need a moment to find that for you.
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I didn't find any credit eligible bookings. Please double-check what you entered or try with different info.
I don't understand - do I have to go to certain locations with the money I spent?
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I can't help you with this yet, so let's get someone who can 😊
Contact an agent
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What type of question do you have? This will help me connect you to the right agent.
Flight
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Your estimated wait time: 5-6 minutes. Would you like to continue?
Continue
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Help is on the way! Connecting you with an agent as soon as possible.
Please keep this chat open. If you leave this page or make other selections, you could lose your place in line.
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Hi David . My name is Ann and I will be happy to help you with credit redemption

Hi Ann - thank you!
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May I have your itinerary number?
Ah - I have to purchase the itinerary first?
I have it picked out but haven't paid.
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Are we trying to redeem your credit?
Or apply it to a purchase before purchasing it - either way.
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Do you have the itinerary number for the cancelled ticket?
7538743250474, 71007119824621, 7508197844246, 7538743250474 and71007119824621
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Are we trying to redeem all the credits you have on these itineraries?
If I can, yes.
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Do you have the details ready?
Yes: AA flight 1470 and 1905 on 10/2/21 and returning on AA 2673 and 2257 on 10/10/21.
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For which itinerary would you like to apply those flight?
I haven't purchased that itinerary yet - I have the page open and just need to click "Complete Booking" - should I do that?
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Yes, you can. When you're ready to use your travel credit, just sign in to your Orbitz account, select your name, and go to Coupons and credits. Select the credit you want to use and follow in the instructions.
Would you like me to continue assisting you?
Don't go away, Ann!
OK- now I have 72152324803850 booked
When I do what you suggested, it says "Sorry, but an agent will have to help you redeem your credit."
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Hi there, Ian here. I see that you wanted to use your airline credit. Is that correct?
Yes, Ian.
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Sure. No worries. I'm happy to assist you.
May I have your original itinerary number?
7538743250474, 71007119824621, 7508197844246, 7538743250474 and71007119824621
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Thanks for the information. Just to confirm, you wanted to use the credits on each itinerary, is that correct
Those were the cancelled flights. I would like all of those credits to be applied to a new itinerary: 72152324803850
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Thanks for the information. Sadly, we can't combined each credits. Sadly, airline credit can't be applied on an existing itinerary since we still need to use the old ticket information to get your preferred trip.
Do you have any specific airline that you wanted to use on those itinerary?
That is specifically what I asked Ann prior to spending $3K.
This was her response: Yes, you can. When you're ready to use your travel credit, just sign in to your Orbitz account, select your name, and go to Coupons and credits. Select the credit you want to use and follow in the instructions."
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Yes, that one of the option to use credit.
Customer can access their credits by looing on their account. Once thy access the account, there is an option to use each airline credit.
I specifically didn't purchase the new trip until I verified the steps to applying the credit. I asked your team what I should do and clarified that I didn't have the itinerary yet.
Sorry Ian, but this is remarkably inappropriate. I would like to escalate this issue.
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I understand. Right now, what I can do is to check the new booking and to see if we can still cancel it with a full refund and after that, we can go ahead and check if which airline credit would you like to use to get your preferred flight.
No, thank you. I'd like to escalate this issue. I would not have been in this position if I didn't follow the instructions of the team.
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I understand. Kindly stay connected while I'm contacting one of our manager.
While I'm contacting them may I have your best call back number?
504 432 1321
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Thanks for the information. Kindly bear with me while I'm contacting our manager/
Thank you
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You're welcome. Thanks for waiting. I don't want to take a lot of your time today so here's what I'm going to do. Due to the high volume calls that our manger are receiving there's a long a wait time in contacting the. I'll go ahead and assign the request to our dedicated queue for our manager to call you back after 2 hours. Just kindly keep your line open for a callback.
OK - I will. Thank you for your help. I know these credits have been difficult for a lot of people, which is why I was so cautious in buying new tickets!
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You're welcome. I appreciate your patience and understanding. Please let me know if there's anything else I can help you while you have me here.
Please let me know if we're still connected.
I think that's all - my line is open.
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Perfect. Thanks for getting in touch. I am now closing this chat window. If you have any more concern, please don't hesitate to let us know. Have a great day
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OK! Do you have a minute to answer 3 quick questions? We'll use your feedback to improve the experience.
Aug 26, 2021
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Hi, I'm your Virtual Travel Agent. 👋 I'm a bot who can help you change your booking, redeem airline credit, and more.
I'm a chatbot, available 24/7 to help with your travel needs. What would you like to do?
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How can I help you?
Do something else
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What would you like to do?
I would like an email address or contact phone number for customer service
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I'll need some info to get you in touch with an agent. It'll save time once you're connected.
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Sign in or enter your booking details.
Sign in
Enter booking details
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✅ You're signed in, David!
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What type of question do you have? This will help me connect you to the right agent.
Do something else
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Thanks for getting in touch! Sorry, our chat agents are currently unavailable.
You can call us at (844) 803-5576 (local, toll free) or +1 312-279-7740 (from abroad, charges apply).
I was told to expect a phone call yesterday that I never received.
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What type of question do you have? This will help me connect you to the right agent.
Do something else
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Thanks for getting in touch! Sorry, our chat agents are currently unavailable.
You can call us at (844) 803-5576 (local, toll free) or +1 312-279-7740 (from abroad, charges apply).
Thank you. Customer service agent please.
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What type of question do you have? This will help me connect you to the right agent.
Flight
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Thanks for getting in touch! Sorry, our chat agents are currently unavailable.
You can call us at (844) 803-5576 (local, toll free) or +1 312-279-7740 (from abroad, charges apply).
Sep 13, 2021
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Hi, I'm your Virtual Travel Agent. 👋 I'm a bot who can help you change your booking, redeem airline credit, and more.
I'm a chatbot, available 24/7 to help with your travel needs. What would you like to do?
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How can I help you?
Do something else
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What would you like to do?
Speak with a representative
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I'll need some info to get you in touch with an agent. It'll save time once you're connected.
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Sign in or enter your booking details.
Sign in
Enter booking details
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✅ You're signed in, David!
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What type of question do you have? This will help me connect you to the right agent.
Do something else
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Your estimated wait time: about 15 minutes. If you don't want to wait around, I can text you when the next agent is available. Either way, let me know and I'll get you in line.
I'll wait here
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Help is on the way! Connecting you with an agent as soon as possible.
Please keep this chat open. If you leave this page or make other selections, you could lose your place in line.
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Hi David, This is Mike I will be helping you today!
Hello - Thank you.
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Tell me how can I help you today?
I'm contacting Orbitz because of the earlier chat (above). I was supposed to have received a phone call and never did.
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Oh no really sorry about that
I will help you with this
OK - thank you.
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I'm not able to see the previous interaction, could you tell me what was the issue?
Sure - I have credit with Orbitz from a few flights last year. I was going to travel and so contacted Orbitz before I made any purchase to use the credits - I was told to go ahead and buy the tickets. I bought the tickets and was then told that my credits couldn't be used.
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Thank you for that information, do you have the itinerary number for the cancelled flights?
7538743250474, 71007119824621, 7508197844246, 7538743250474 and71007119824621
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Thank you, let me check all the information on my end
I just checked first itinerary and I do see that you have credit with American Airlines and United, let me check the rest
Those were the cancelled flights. I would like all of those credits to be applied to a new itinerary: 72152324803850
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I was checking that you booked the 72152324803850 ticket back on August 25th, so we are not able to transfer the credit to that flight, in this case we need to use first the credit that you had and book a new flight. We need to follow that process as per airlines policies. Or you can contact American Airlines to see if they can apply the credit that you have towards the new ticket that you purchased it
Yes - as I did not understand the process, I contacted Orbitz for directions. I was told to purchase the tickets first. That's the issue.
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In that case I will need to double check with my higher team about the previous conversation to see if the agent gave you that instruction
I have a copy of the conversation:
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For which itinerary would you like to apply those flight?
I haven't purchased that itinerary yet - I have the page open and just need to click "Complete Booking" - should I do that?
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Yes, you can. When you're ready to use your travel credit, just sign in to your Orbitz account, select your name, and go to Coupons and credits. Select the credit you want to use and follow in the instructions.
Would you like me to continue assisting you?
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Thank you
Let me double check it on my end as well
At the end he mentioned that you can use the credit that you have on your account online, and you can do that, on the app you are able to see if you have credit and you can use it to book a new flight if you are not able to see it, you can contact us back so we can redeem the credit. May I know if he mentioned that?
That was Ian's solution after Ann told me to purchase the tickets first.
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On the message you sent, you mentioned that you have not purchased the ticket. So Ann told you that you needed to purchase the ticket first
When I asked her, she said:
"Yes, you can. When you're ready to use your travel credit, just sign in to your Orbitz account, select your name, and go to Coupons and credits. Select the credit you want to use and follow in the instructions.
Would you like me to continue assisting you?"
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Thank you for that information.
Yes, I do see that she mentioned that you could us the credit online to book a new flight. But in this case we are not able to apply the credit on this new flight, what I can do is to assign this case to my higher team to double check previous interaction one we check it we can send you an email confirmation with the resolution, this may take 12 hours and I will give you a case number for you to have it as a back up
Yes, please send me a case number and a direct phone number I can follow up with in case no one contacts me in 12 hours.
Thank you
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Sure thing, I'm sending all the information and I will give you the case number
I just sent all the information you can keep this case ID: S#94018242 once our higher team check all the information we will send you an email confirmation with the resolution
Since you are busy now, I will need to disconnect the chat. thank you for choosing Expedia have a good one
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OK! Do you have a minute to answer 3 quick questions? We'll use your feedback to improve the experience.
Today
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Hi, I'm your Virtual Travel Agent. 👋 I'm a bot who can help you change your booking, redeem airline credit, and more.
I'm a chatbot, available 24/7 to help with your travel needs. What would you like to do?
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How can I help you?
Do something else
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What would you like to do?
Follow up on on earlier conversations.
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I'll need some info to get you in touch with an agent. It'll save time once you're connected.
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Sign in or enter your booking details.
Sign in
Enter booking details
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✅ You're signed in, David!
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What type of question do you have? This will help me connect you to the right agent.
Do something else
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Your estimated wait time: 1-2 minutes. Would you like to continue?
Continue
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Help is on the way! Connecting you with an agent as soon as possible.
Please keep this chat open. If you leave this page or make other selections, you could lose your place in line.
9:16 AM
Give feedback
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Virtual Agent left the conversation
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Badr (Agent) joined the conversation
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Good morning/evening, This is Badr.
How may I assist you for today ?
Following up on case ID: S#94018242
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Sure thing I will check hat for you now
David we talking about the credit and as you mentioned that the agent advsied you that can be applied after the booking Correct ?
Yes.
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and the agent advsied with the process via chat or via phone ?
via chat. I have a copy if you need me to send it.
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Please send it
Do you have the details ready?
Yes: AA flight 1470 and 1905 on 10/2/21 and returning on AA 2673 and 2257 on 10/10/21.
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For which itinerary would you like to apply those flight?
I haven't purchased that itinerary yet - I have the page open and just need to click "Complete Booking" - should I do that?
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Yes, you can. When you're ready to use your travel credit, just sign in to your Orbitz account, select your name, and go to Coupons and credits. Select the credit you want to
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I will check that for you please wait with me
OK
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David I just checked the details within the same sentence the agent advsied you that the ou can. When you're ready to use your travel credit, just sign in to your Orbitz account, select your name, and go to Coupons and credits. Select the credit you want to and apply it
so when you submitted the booking you didn't use the process that the agent advsied you with
Hello, are we still connected?
Here's the rest of our conversation:
I explained to her that I hadn't purchased the tickets.
May I have your itinerary number?
Ah - I have to purchase the itinerary first?
I have it picked out but haven't paid.
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Are we trying to redeem your credit?
Or apply it to a purchase before purchasing it - either way.
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Do you have the itinerary number for the cancelled ticket?
7538743250474, 71007119824621, 7508197844246, 7538743250474 and71007119824621
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Are we trying to redeem all the credits you have on these itineraries?
If I can, yes.
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Do you hav
She understood that I didn't purchase it. I asked if I should purchase it, she said I could when I could not.
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I can see the whole conversation from my end I can assure you that and I checked as well the same day the next agent advsied you that the credit policy for the airline can't be merged together and asked you to cancel the reservation within 24 hours cancellation window and you didn't approve
Yes, you are correct:
1. After I made the purchase, the agent that advised me to do so left the conversation.
2. I was told that I could cancel my reservation and redo it using your process. Who knows what costs or loss of plans I would have incurred.
Bottom line is that I contacted customer service before making the purchase specifically to avoid this scenario. It wouldn't have made sense for me to contact them that early for any other reason. If they advised me differently, I wouldn't have purchased the tickets.
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I can assure you that I really do understand the details and I'm checking all the process to be done from my end however the case already assigned to times till now with the same answer that i just provided you with
What I did here I tried t request the refund for the original credits
I just submit refund request through united for you
added you email with the details
Hello, are we still connected?
Yes
Who has the money? Orbitz or United?
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United
I just submit the refund request for the three itineraries for you
So what's my recourse if they dont refund?
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the only option is to use the credits that you have
however I just sent you three email regarding the refund request
Have you received the email ?
Yes - what is being asked? A refund for a single flight?
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Correct for the original flights cancelled with credit
So what's my recourse if they dont refund?
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the only option is to use the credits that you have with the airlines
A phone number, an email?
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to whom ?
To contact if this doesn't work.
Hello, are we still connected?
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That is the direct phone number to reach us 1-844-663-2266
yes I'm here
Is there anything else I can help with?
What's the usual turnaround time to hear from United? And will I hear from them or from Orbitz?
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within the next 14 days as per the airline policy
Would you like me to assist you with anything else for today?
Hello, are we still connected?
Since we are not getting any response, and you might have got disconnected from the chat. The chat will automatically be ended, Feel free to reach us anytime. We are available 24/7, have a good one!
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Badr (Agent) left the conversation
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David Beran DO, MPH, FACHE
Medical Director, Emergency Department
UMC New Orleans

They would not honor my travel package that was book before the pandemic. I am one of the few individuals that did not cancel my package when the pandemic hit. I would call the Orbitz Customer Service Center periodically, leading up-to-date, September 30, 2021. Furthermore, I did this to ensure my hotel, flight would still be available to me for when I am ready to travel, and the COVID restrictions lifted. Today, I called Orbitz just to confirm that the flight and hotel was still all set and in place for future travel. The customer rep told me that he would contact the hotel. About 20 minutes into the call, the rep returned, stating he canceled my hotel and the fee would be credited back to the payment account in about 14 days. I, for one, never asked to cancel the hotel and two, why would the rep make that decision or agreed to it without consulting me first. To keep this short, Orbitz did not honor my package deal because it did not fit their bottom line, since priced on hotels increased with vaccine being accessible to the public. When I checked for a possible solution, none was provided, except to book later. I asked to speak with a manager and was told that Jordan would be reaching out to me in two hours; I am still waiting on a call from Jordan, what happened... So, I check back on the website to check hotel deals and of course saw that the hotel prices to my destination had gone way up in value, which explained why Orbitz decided to cancel my hotel and not honor my package deal, which I held on to since 2019 awaiting a possible to vacation back home after 22 years with my little son.

I booked a 3 night stay through you…Orbitz.com…to stay at the Claridge Hotel in Atlantic City Sept.[protected].
This hotel has a lot of issues.
Checked in at 4pm Sunday …went to room…unpacked…left for casinos…returned at 11pm…toilet running continuesly…played with handle…eventually turned off…this happened most flushes throughout stay.
Monday…plug in bottom of bedside lamps not working…my phone didn't charge over night….took shower…knobs very loose where they connect to wall….no switch to turn ceiling heat light on…went out for a few hours…came back to change clothes…ironing board broke…layed it on bed to iron…noticed fridge wasn't cold…it cool but needed ice to get drinks cold….out and about rest of that night and next day…
Morning on leaving…Wednesday…no hot water…was told the whole hotel was down and they were working on it….no shower that morning.
If we were there any longer would have complained…each issue not a big deal…except for hot water but compounded now we're agrivated…any reimbursement would be great…but that hotel I'd never go back to.
Kathy Allesandro…[protected]@rochester.rr.com
Thank you.

These people are clueless. I am trying to change a flight, and your website will not let me do that, so I had to talk to a Virtual Agent.

I was told that every flight (4 in all) that I had asked for had no availability by someone named Amro. I went directly onto American Airlines site, and there are multiple seats available.

I then went through the process again with a Virtual Agent named Juna. She first asked me if I wanted to change the September 19th flight. I then explained that Sept 19th had already passed, being we are on Sept 27th. After a few back and forth comments I keep asking her for updates, and 20 minutes later she said she is trying to process the change.

I usually don't complain about things, but I would like to leave my job before midnight.

Your virtual agent Saira on 16Sep21, wasted 1 hour and 50 minutes of my time and used many excuses. Please review the text message feed for the day of 16 September 2021 for Santiago Rivas, [protected]@yahoo.com. Your agent was slow, at times did not understand me and was not asking the right questions nor giving options. I understand there might be technical issues but in this instance I clearly saw a disconnect. Maybe due to a language barrier or inept service workers or customer service training. I will absorb the costs and will never use your travel platform again.

The vehicle had tire issues which they made no effort to want to help with. They said I would have to drive 70+ miles each way to exchange the vehicle IF they had one! Orbitz is siding with Payless on the decision to do nothing, that figures! I even called Payless to complain and also complained when I returned the vehicle. My contact with Orbitz is getting me nowhere as apparently supervisors do not exist! What a friggin joke!