Orbitz
Reviews and Complaints

I have been on the phone for more that two hours that have changed 4 agents the last agent hang up on me and never called me back. I called again and the same thing happened. This has happened to me twice before today.
It's really imposible to speak with someone. They keep saying yes we will help you, then something happens to the system then they transfer you. This is absolutely ridiculous and disrespectful to the customers.

Ref: Orbitz Itinerary #[protected]
Delta Airlines cancelled this flight within 2 hours of me purchasing this flight from Orbitz. I also purchased flight cancellation insurance for this flight from Orbitz. Neither Delta nor Orbitz contacted me about this flight cancellation. I found out about it two hours later when Orbitz cancelled my flight cancellation insurance via email. I contacted Orbitz 5 times within the past week and each time got a different story. First 3 times they said I have to contact Delta, then my bank. This went on for 3 days and 3 calls and chats. Thursday, and Orbitz rep on the phone told me my money would be refunded by Orbitz within 24 hours. It wasn't and still hasn't. Numerous calls to Delta go unanswered with many hours on hold. My bank will not let me dispute the charge on my card because it is still a 'pending' transaction. The money is in limbo. My last chat with Orbitz, today, gave me another story that they have to send the problem to their fraud department. What fraud? They charged my card and it was a good charge. I want my money back and they should be held accountable for selling me cancellation insurance and the cancelling the cancellation insurance themselves. This is crazy!

I booked an hotel in London via Orbitz, using a one time use coupon voucher I received for a previous trip that got cancelled. suddenly, on July 16 I received an email that I requested to cancel the stay and that it was cancelled. I didn't request to cancel so I called immidetly to Orbitz. I can't book another stay since the voucher was one time use only and I didn't got any refund for it.After over an hour on the phone with an agent she told me the reservation was cancelled by mistake by one of the other agents and sent me this email:
As discussed on our last call, your reservation with itinerary number [protected] was cancelled by an agent on July 16, 2021. For the one-time coupon that was used for this reservation, I created a follow up on this and an email will be sent to you within 10 business days.

More than a month later- I didn't recived and update from Orbitz. I called more than 4 times, each time an agent said a supervisor will contact me back and nothing. the trip is due in September and I just don't know what to do. Orbitz made a mistake, and they don't do nothing to resolve it. 

I made a change to my return flight and orbitz didn't put the departing flight back in the system. I have tried to contact them for help but the itinerary is no longer valid, 8ve been hung up of 4 times and the options don't allow for to connect with someone easily.

I had to purchase a while new ticket and they owe me $400

Had a convention that due to COVID cancelled. Spent 1 hour trying to reach somebody. Once I had them the best he could do was say well you bought trip insurance here you go and that's it . Now I'm not blaming the rep. But if I go through you to book my trip you seem to have no issue doing that but to cancel well that's something else.
I also cancelled hotel and car through Expedia, Kudos to them in about 10 minutes it was done.
Ill never use Orbitz again at least now I know. Orbitz get it together or you'll not have a business in the near future

This is a FILTHY place. I dont mind staying at old properties but this place is DISGUSTING! The worst I have EVER! rented. Dried blood on one of the two bed pillowcases, toothpaste in an uncleaned sink, stained and dirty bed comforter, stained and dirty broken room chair, and flies. There are NO COVID cleaning protocols being done here and we are in a GLOBAL PANDEMIC! False advertising- a non smoking property and our room was clearly an active smoking room, the pictures online are a NOT what we rented. Immediately checked out, asked for a refund, told to call manager In the morning. On my third attempt to speak to the manager he was very rude and stated no refunds bc he could not do a refund which we all know is just not true. He hung up on me 2 times and did not want to discuss any of my concerns. My bad for not checking reviews but i have NEVER had this experience before when staying at any older establishment nor dealt with any manager like this fellow. Orbitz and Red Lion should be ashamed and embarrassed to be affiliated with this establishment and continue to allow guests to rent this property considering the HUGE number of disgusting reviews and the managers unwillingness to provide refunds when clearly the client/property "contract" is broken bc the property is more concerned with sticking it to the unknowing guest and has made out like bandits doing this over and over. I want my money back AND for Orbitz to stop allowing this property to rent on your online platform. This has been going on LONG ENOUGH! Check your own reviews and you can see this for yourself. I have filed a complaint with the Better Business Burea, Red Lion who this property is franchised, with, and now with you. This owner needs to be stopped renting to travelers who do not know the seriousness of just how DISGUSTING of a place this is OR at the minimum refund travelers money when the room is unacceptable to the traveler. He is using the Orbitz platform and refund policy against the same people Orbitz needs to make money itself. After this experience I started calling directly the hotel brands I wanted to stay with to book rooms for the rest of my trip. I am not sure I will be using Orbitz again if you continue to allow this property to rent on your platform.

Justis Smith
Orbitz confirmation #58926sc005451

Hello, My name is Trina Jones, and I spent a week in Hollywood, Florida, on a family vacation. On Sunday, July 19, I arrived and made arrangements through Orbitz to rent a car for the week through Thrifty at the Miami International Airport (Rental record: [protected]), which I picked up when I arrived. However, when I returned the car on Friday, July 23, one of my suitcases contained two expensive handbags, a child tablet, and my laptop computer. There were other smaller items, but the essential thing was the laptop containing personal financial information and years of business and school work that is not easily replaceable.

I returned the rental today, Friday, July 23, 2021, at 4:45 am. My flight was scheduled to depart at 6 am, so I took the car to the rental location early to dropped the vehicle off. During this time, there was only one person there, and he told us that he was in the process of opening up. The employee, a short man (I believe of Spanish origin) with dark hair, instructed me to roll up the windows and lock the doors. I handed him the key and proceeded to walk away. But before I got too far, I rechecked my bags and realized one was missing. We ran back to the car, which was still visible from where we walked, and found the vehicle unlocked and all the windows down. I noticed the employee (to who I gave the keys) walking, and I told him I left a blue and white (plaid) Fendi bag (with wheels) in the car. I noticed he was carrying something and would not stop walking when I was calling after him. He disappeared briefly from my sight, and when I caught up to him and asked for the bag and he replied (abruptly), "that was not your bag; I did not see anything in the car."

I proceeded to the airport, very upset, as you can imagine, and tried calling. I called lost and found and was given a reference number ([protected]). I could not imagine my week would end in this manner. My belongings were stolen from me by your employee. I'm not making a false accusation; this happened. I was the only customer there that early on Friday, July 23. There was only one employee on duty at that time, and I saw a bag that I know was mine in his possession.

I would like for the items to be returned, and I think you should be aware that your employee steals from customers, and I plan to post this as a warning to potential victims.

Booked a rental car at Fox rentals through Orbitz and now I'm out over $500. When I went to go pick up my rental from Fox they wouldn't accept my payment because I'm local (which technically I am not, I'm from a different city but because I'm still in the 150mi range I'm considered a local which is BS) EVEN THOUGH IT'S ALREADY BEEN PAID FOR THROUGH ORBITZ. I called customer service and it was HORRIBLE! Not only did I have to wait over 2 hours to talk to someone I kept getting hung up on. When I finally got someone who seemed like he was gonna help, he put me on hold for over 1 1/2 hours and then hung up. So again another 2hr wait to talk to someone. Then FINALLY got someone who seemed legit on helping me out, he told me he was going to file a case. I told him I wanted an email with full details regarding him filing a case and when I received it I told him his name wasn't on there like I asked for and he hung up before I could even add that it didn't even have a case number attached. All the email said was that he filed a case and someone will get back with me in 10 days. I'm still waiting. It seems like they're trying to beat around the bush hoping that I forget and stop pursuing the situation. Far from that. Everyday that passes I'm getting more impatient and more angry. ORBITZ IS A TOTAL SCAM. I will expose them and this will be taken to court! I will not be out over $500 for a rental car that I never even laid eyes on.

On June 28, 2021 I reserved a car through Orbitz reservation #[protected]. I was charge by Orbitz $147.80. This was for a one day rental with Burbank, IL Rent A Wreck. We pick-up the car June 30th and returned on July 1. My credit statement has a charge from Orbitz for the $147.80 and another from Rent A Wreck for $171.31. I have already contacted Rent A Wreck and they said they received no monies from Orbitz and therefore their charge is legitimate.

I have been working on this issue all morning long and am getting very frustrated. Any help would be GREATLY appreciated. If you would like to provide actual verbal customer service I can be contacted at [protected]. Thank you

I recently booked a package to the Maldives including flight and resort, for $9, 552. I selected the all-inclusive option for the resort which was an additional $514 per night over the standard bed and breakfast rate. The resort has confirmed my reservation but Orbitz only booked the bed and breakfast rate. Now they refuse to fix the booking for the all inclusive option even though that's what we paid for. Itinerary #[protected]

Orbitz itinerary: [protected] - Half was a credit and half was credit card. Comes up on the Orbiitz website as "Booking Canceled" (picture attached). I couldn't get in touch with anyone last night to understand what happened. So I booked another flight using points from my credit card. I called today within thee 24 hour window and Orbitz customer service says they cannot refund it even though it says Booking Canceled. I asked to escalate the matter. She said there was no one to give the call to. She put me on hold to see if she can get a refund and the connection was promptly disconnected.

We had booked a trip to Florida for spring break 2020, and just like the rest of the world, had to cancel. Car and hotel were refunded, and we had $2800 in flight credit. We decided in March 2021 to fly to Texas because we couldn't afford Florida. After about 3 hours of hold time, we had plane tickets to San Antonio. I never received any correspondence or itinerary as to how much tickets were, but was told by the rep who booked the trip, each passenger had $326 in flight credit remaining. Our neighbors invited us to go to Cancun in June 2021. We willingly agreed to go thinking we still had some credit to use. The online feature to "use airline credits" never worked for me, so I have to call or chat each time. The first rep I spoke with via chat seemed like he was going to take care of me, but about 90 minutes into "creating new vouchers" stated that there were no United flights to Cancun on the days I wanted. (Funny though, their website showed available seats and we did fly United and did not modify the date or time.) The next week, I called Orbitz to try to book flights, and the rep told me United had deactivated the vouchers and I was to contact them to see if they were still valid. I immediately called United, spoke with a rep who referred me back to Orbitz stating they (Orbitz)may have used the entire credit for the trip we took to Texas. I then called Orbitz right back and the rep said she couldn't help me because it was an issue with United. I finally got a supervisor at United involved. She located the remaining credit that Orbitz had assigned to "Misc charge orders." On June 24th 2021 I spoke with a rep at Orbitz who did find my remaining credits. I explained to her that I have spent HOURS trying to get my credits, my Cancun vacation came and went (I am sad to say that I used Orbitz to book my flight to Cancun, paid in full, thinking that I would have received a refund) and at this point I just want my money back. She stated she cannot issue a refund but could send it to corporate for an "investigation" and I should receive an email within 24-72 hours. Needless to say, its been two full weeks and I have not gotten any response. I called today to check the status and was hung up on TWICE. The third time I called I requested a supervisor and she states one will call me within 48 hours. HA. I'll hold my breath...

Orbitz website falsely claimed that the plane ticket I bought from Milan to Helsinki would be refunded for the full value if I were to cancel within 24 hour.

I bought the ticket under the assumption I could cancel and get a full refund, as claimed on the Orbitz website.

When I tried cancelling the ticket several times, about 8 hours after I booked the ticket, the Orbitz website said that it could not confirm my cancellation. I tried to cancel on the website at least 4 times, with the same response. I wasn't able to try more time, due to my travel situation, and I wasn't able to call Orbitze directly.

When I finally got home, I tried to cancel again. However, by this time, the plane from the ticket I bought had already taken off.

I had bought the ticket because there was a very good chance that the I would miss my connecting flight in Milan from another ticket. I was lucky and was able to make my original connection. So, I no longer need the Orbitz ticket from Milan to Helsinki.

When I arrived home, I called Orbitz customer service. I was informed, that, because I had bought the ticket the same day, it was not eligible for the 24 hour refund. However, I had actually bought the ticket the day before, so that information was incorrect.

My problem: I had tried to cancel my plane ticket reservation several time on the Orbitz site, but the site would not verify my cancellation request. Hence, Orbitz did not cancel my reservation, like I requested, did not refund my money. By the time I was able to contact Orbitz customer service via phone, the plane from Milan had already departed. According to the Orbitz phone rep, Orbitz could now not give a refund since the plane was already in the air. It was up to the airline to decide whether to give a refund or not. The ticket was the cheapest available without any options, including a refund. So, I am out $700.

Ticket info:

Confirmation: 4XEBHA
Orbitz itinerary: [protected]

6:20pm

Departs Wed, Jul 21
Helsinki, Finland (HEL-Vantaa)

7:55pm

Arrives Wed, Jul 21
Frankfurt, Germany (FRA-Frankfurt Intl.)

9:00am

Departs Thu, Jul 22
Frankfurt, Germany (FRA-Frankfurt Intl.)

10:10am

Arrives Thu, Jul 22
Milan, Italy (MXP-Malpensa Intl.)

1h 10m flight
Lufthansa 248

Problem that led me to lose $700 from Orbitz:

- Orbitz would not let me cancel my ticket within 24 hours online.
- Once I was able to contact Orbitz rep directly, the first plane had already departed and Orbitz wouldn't submit a refund once the plane had departed
- Orbitz rep falsely claimed that because I bought the ticket on the same day of the flight, Orbitz wouldn't submit a refund. In fact, I bought the ticket the day before the flight and was told on the Orbitz website, when I bought the ticket, that I could get a full refund if I cancelled within 24 hours, which, again, I tried at least 4 times on their website, unsuccessfully.

I accidentally booked a car rental reservation for June 3rd-11th instead of July 3-11. I called Orbitz as soon as I realized my mistake on June 4th or 5th and was told they would have to contact the car rental company to make a change. After at least 4 calls with Orbitz representatives over 3 weeks I was told they were unable to contact the rental company and therefore could not make the change and they would keep my $400 payment for the original reservation.

I don't know why they couldn't contact the company since I was able to contact them 3 different times during the same period to discuss this issue and was told each time that it was up to Orbitz to address the problem. Granted the wait times were not short but I did connect everytime I tried.

What Orbitz failed to recognize or appreciate despite the 4 or 5 different phone conversations with them, was that if I was allowed to change my reservation I would have paid four times the amount of the original booking due to the inflated pricing in the Boston area during the 4th of July holiday.

I did book the July dates with another company and paid the much higher rate of nearly $1, 600 for the July dates. I guess an additional $1, 200 sale was not as important to Orbitz as was keeping my original $400.

I really don't understand why Orbitz would turn down a significant upsell and can only think it's a "heck of a way to run a business". As a result, I will never use Orbitz again for any service and have become one if the many who will share my disappointment at every opportunity to discourage others from using their services.

My wife's trip [protected] was cancelled due to COVID . Orbitz has kept her ticket open and says we have a credit (~$2, 000 USD) with TAP with many restrictions. I am trying to rebook the trip and Orbitz is trying to get me to book a trip that will cost more with the credit than booking a new trip from scratch. If Orbitz would close the booking and issue the travel credit promised by TAP to us, TAP says they would honor it in a new booking with them. I have been trying to resolve this for nearly 2 years.

Orbltz advertise a benefit to frequent customers of providing a voucher to secure or renew enrollment In the TSA Precheck program. I met the requirements for that after completing a hotel stay on May 21, 2021, and requesting the voucher shortly thereafter and multiple times since, but Orbitz refuse to honor their representation. Customer service experiences have been horrendous, including long waits to connect to persons who have no information, authority or ability to assist, cannot communicate well, waste customer time with pointless periods on hold, make what appear to be intentional efforts to misunderstand and outright hang up when asked questions that they cannot answer, all of which no amount of patience could ever overcome. I recite this because it is so consistent with other experiences posted on this website. Orbitz make errors at the expense of customers and provide no pathway to resolution. The attached document and my E-mail address ([protected]@gmail.com) are all Orbitz need to evaluate this situation and act accordingly. Thank you.

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Just now
ORBITZ TOTAL RIPOFF!

TOTAL RIPOFF! Orbitz took my money, trip cancelled from covid, was issued a 1 year credit and now they refuse to honor it or refund my money, they have stolen $136.66 from me and refuse to even discuss it with me. they are keeping the money and not gining me a car or a refund! STAY AWAY FROM ORBITZ!

On July 19, 2021 we scheduled a trip, itineriary number [protected] or GNS49K. Then covid happened. We were told by Orbitz that we had a credit of $1497.96 and had to use it by [protected]. Want to use this credit but unable to get in touch with a customer service rep to get this accomplished. Their wait times are rediculous. Had held upto 4 hours with no results and no return phone calls. I called the airlines in hopes we could get help thru them but was told the reservation was made thru a third party and Orbitz had our money. Have made successful trips with Orbitz before without issues but have a MAJOR one now.

After several attempt - the website will not book flights. Very frustrating. Flights from Jacksonville fla to Des monies IA. 23Jul-9Aug. Website timed out twice. Filling out site twice completely and then being timed out is no customer friendly. my email is richard.[protected]@gmail.com. I tried to book on Sunday 13June @ 2:00pm CST. Please let me know a good time to try one more time.

Concerned Customer—-

Worst hotel experience I've EVER had. My family and I never stay in nice places, but after Covid we decided to splurge and stay a couple of nights in downtown Savannah on our trip from KY. We are both teachers, so the money is not spent like this often. I cannot even begin to explain how awful the experience has been…from full renovations and constructions, to hour long check ins and crowded hot lines to the one snippy guy working the front desk—make shift due to construction. We left my husband at the car because at 430pm the valet said the hotel parking lot was already full and we would have to pay to public park a few blocks away. My 7 year old and I trekked around the building to try to check in…all enterances we found were closed and said try another. When we found the right door the check in line was out the door. Tons of agitated and hostile customers were waiting in a hot and construction zone lobby. A couple of guests passed us and told Addie and I to get out while we could…it was awful…pool and restaurant closed…rude staff…unfinished rooms. We had already paid for the room so we waited the hour and got checked in. Our room was clean, but clearly unfinished. No phone, tv not hooked up, not even a trash can. I tried calling orbitz. All they gave me because "I was able to check in" was a 150 buck discount to use on a future visit. This was on a two night 700 hotel bill. My husband just walked in from his 20 minute trek from the parking garage. I'm crying and unable to pull it together because when I called Marriott about it, they were like we can get you a room 10 miles outside of Savannah, but otherwise, you are out of luck because you booked with orbitz. No help…this whole experience has left me so jaded and unhappy with both Orbitz and Marriott. Not making it right hurts my heart. I thought people and companies were better than this to honest customers…