Orbitz
Reviews and Complaints

April 26th, 2021, I paid for a reservation at orbitz.com for 2-night stay, May 4th I couldn't stay two nights, but only one night and I tried to change the reservation to reflect that, and Orbitz made that task exceedingly difficult. The reservation was changed, and I never got my refund for the one night that was promised by the representative. After making many phone calls and hours of waiting on hold and conversations with CSR in two countries all I have been getting is the run around. I was told to send in proof that I only stayed one night and after I did that, I still did not get my refund of 85.00. My Itinerary # [protected] and the case numbers that were assigned in stages over the phone were S85571680 and S86902884.

My name is Balakireva Natalia. I bought a ticket for the flight using a travel agent Orbitz company but did not get anything after the flight was cancelled .Neither refund nor voucher. Cancelled itinerary: Moscow to London. Final destination is Miami. I paid for a two-way ticket 468, 02$

Ticket # [protected]

Travel dates
May 27, 2020 - June 24, 2020
Passenger(s): BALAKIREVA/NATALIA
Orbitz.com Itinerary Number: [protected]
Confirmation code: T7HBK3
What they wrote to me.
"Hello NATALIA BALAKIREVA,
We attempted to refund you for your canceled Itinerary but were not successful because we no longer have access to the ticket. The most likely reason is that the airline made a change to your ticket and/or issued you the refund.
If you have questions regarding your refund, please contact the airline directly.
Thanks for choosing Orbitz.com.
Sincerely,
Orbitz.com Customer Service Team"
Virgin Atlantic Airlines answered me that Orbitz must contact them because the ticket was bought using Orbitz company but Orbitz does not want to do it. Help me, please

I Irina Klepikova, a citizen of the USA, I am writing for my daughter Balakireva Natalia, she lives in Russia. She wanted to visit me and bought the ticket for the flight using Orbitz company but did not get anything after the ticket was cancelled :Nether a refund nor a voucher.
Cancelled itinerary: Moscow to London
Natalia Balakireva
Ticket # [protected]
Travel dates
May 27, 2020 - May 27, 2020
Itinerary #
[protected]
Passenger(s): BALAKIREVA/NATALIA
Orbitz.com Itinerary Number: [protected]• Natalia Balakireva holds a credit amount for ticket number [protected] totaling $468.02 for air travel with Virgin Atlantic.
• The original itinerary number is #[protected].
• Orbitz confirmed, with our airline partner, that any applicable change fees on this airline reservation would be waived.
• Natalia Balakireva holds a credit amount for ticket number [protected] totaling $468.02 for air travel with Virgin Atlantic.
• The original itinerary number is #[protected].
• Orbitz confirmed, with our airline partner

What they wrote to her .
"Hello NATALIA BALAKIREVA,
We attempted to refund you for your canceled Itinerary but were not successful because we no longer have access to the ticket. The most likely reason is that the airline made a change to your ticket and/or issued you the refund.
If you have questions regarding your refund, please contact the airline directly.
Thanks for choosing Orbitz.com.
Sincerely,
Orbitz.com Customer Service Team"
Virgin Atlantic Airlines answered her that Orbitz must contact them because the ticket was bought using Orbitz company but Orbitz does not want to do it. Help us, please

I made a reservation with Hertz car rental at Midway airport in April. I paid for the rental. Once I got to the rental counter, I was told I had to put a $200 deposit on the card even with having a major credit card. I called the customer service number and spoke to someone by the name of Claire. She was no help in trying g to help me obtain what I had already paid for the car rental. This is money I lost. When booking the reservation through orbitz, it says nothing about a security deposit. I will never use them again

As a Platinum rewards member one of the benefits is an annual $50 reimbursement for things such as activities booked on Orbitz, baggage fees, wifi fees, etc. I booked an activity and was not given the reimbursement. I called 6 times, for a total of 4 hours. Each time I called, there was a different answer and customer agents shifting blame, I was getting the run around. The activity was actually $10 more expensive on Orbitz than other websites but I booked on Orbitz, trusting the promise of a reimbursement, but did not get it. So I ended up overpaying by $10 and wasting 4 hours of my time, chasing a loss cause.

I reached out to orbitz to ask for a refund on the last two nights hotel reservation. Orbitz told me they would need to contact the hotel, which they did. The hotel ultimately approved the refund on our two bookings, which I have documented in an email.

I have reached out to Orbitz for 11 days in a row, spending approximately 2 hours each time with a representative. Upon requesting a supervisor, I have been promised they will call me back within 24 hours, which they have not. Then I get an email that says we have called you at ******* telephone number and cannot reach you. That is a lie. I have not received one call back from a supervisor during any one of my last four requests to speak to one.

I am amazed at how awful their customer service has been as this company used to be a top notch company. I will not be using orbitz ever again and I will assure you that I will spread the word.

We booked our anniversary vacation through Orbitz.com Itinerary # [protected]. We were really disappoint with service there. Our room wasn't clean properly during COVID-19 especially at this unsafe time. No hand sanitizers in room at all. Also I had a food poison and this was really uncomfortable. As a result of that we couldn't stay full term and left one day early from the resort. Please see attached tickets as a proof. We ask to return one night premium to our credit card .

Thanks

I had to cancel two flights last year due to COVID and ca not get any help on rebooking and using my credits. I called on 5/3/21 and had to wait 4 hrs for a return call. I was told that I had to call American Airlines to use the credit. I called American Airlines and had to wait another 3 hours for a return call only to be told that Orbitz needed to issue the credit or I would be charged an additional 100 per ticket for a service fee. I then called Orbitz back on 5/4/21 to wait another 4 hours for a return call. I've now been on hold for an hour and the gentle men I'm talking with has not once come back to the phone from when he put me on hold 45 mins ago. This is absolutely horrible service and I will be sure to never use you again and let everyone I know how bad your service is.

Flight changed and we had to rebook. Had to go through customer service. New flight was $454.40 cheaper but orbitz used all of my credits. Claiming that the rates changed.
1. Customer service informed me of the lower price and said I would have a $454.40 extra credit.
2. New rate is exactly the same amount of our original flight that was going to Manchester NH. New flight is to Boston. Exact same amount?
3. All avenues have failed for them to return my credits. They have essentially stole money from me.
4. I have proof that they are lying

Your [protected] customer service is useless. Nobody answers even after waiting four hours for a call back. This is the last time I will ever use your services.

I cancelled two flights last year due to Covid restrictions and am now trying to rebook using the airline credits that were issued. The Orbitz website link for "use credits" takes me to a virtual chat session that cannot connect me with a representative. I have tried two different browsers and the app with the same result. I cannot get anyone to pick up at Orbitz - been on hold almost 90 minutes!

Got number online spoke with representative names Ethan Miller he told me to get a prepaid card for 400$ after that told me that card didnt work the server was down so I purchased another and after realized I am being scammed so called american express gift card representative and they said they would not release my money . Now they say they did pay the money although I got online and it says on hold . Please help I got my info for orbitz online and am out 800$ as of right now . I have contacted fox 17 problem solvers and dont plan to let this go until we all pull together to see how i got scammed under impression I was dealing with orbitz . I would think you want to prevent any further complications like this from arising thank you . My name is tammy Reeves and phone number is [protected] please contact me with any questions or resolutions .

I had remaining credits of 550.00 per flight, which total 1, 100.00 USD with Orbitz form a canceled flight in May 2020. We wanted to use those credits for a new flight for Dec. 1st 2021 from ONT to Paris. The total for each flight was 723.00 including taxes. For a total of 1, 446.00. After waiting on the phone with Orbitz for 1 hour and 15 minutes agent on the phone told me that "my tickets are listed as inactive." We cannot book the new flight for you because American Airlines has taken control and they are the only ones that can proceed with any changes or booking a new flight". This is what they described and in addition put me on hold, verifying with American Airlines that I had to call them directly to verify myself and proceed with changes. Ok, so I did.

I called American Airlines (after waiting for 42 minutes to speak to someone) asking for help in booking my new flight which I knew I was going to pay the difference. After finding the flight I was given the total of 1, 446.00, the AA agent told me there is a 50.00 per ticket for a total of 100.00 if we proceed and handle the actual booking, because we are now taking over the flight from a third party, Orbitz. At this point, already extremely frustrated because I should have been told this by both the Orbitz agent and the AA agent when I called Orbitz and they were apparently speaking to each other. The AA agent proceeded to say "Orbitz should be able to handle this transaction easily. The flight is NOT showing as inactive, it shows active and they can do the exact same thing we can do…and if they handle it, there is no 50.00 per ticket fee". Without much choice that is what I did next.

I called Orbitz (waited 53 minutes to speak to someone) and repeated the entire story again to ALMAR or HALMAR. I told him what AA had told me and he placed me on hold for 10 minutes. He came back and said "I still see the tickets as inactive. I need to call the airline to get this removed" I asked him to NOT put me on hold and I wanted to hear everything. The AA agent kept telling him "its your system issue, you need to ask for help" while the Orbitz agent said "you need to release the ticket back to us" Finally he said, "I will call my help desk for help, thank you" AA agent hung up. ALMAR kept placing me on hold as he was trying several things and having system issues that were still not letting book the new flight.

After trying for another 15 minutes the ALMAR came back and said, "Ok I am finally able to process the transaction and have the new flight ready to be booked. I need your card number, exp code, security etc etc." I said great, what is the new total…it should be 1446.00 so I should only be paying the difference which should be about 346.00. He said "hold on let me check the system and get that total for you" He came back with a 445.00 total and I asked why? Why is there a 100.00 more difference that you are asking for now? I have the new tickets at 723.00 each per person. The difference shouldn't be 445.00. He kept insisting that the total was taking into account "new taxes" and the "new taxes were part of the increase and the price that American Airlines has currently on the flight" I asked to see a detailed amount and he said "the new taxes will be broken down in an email confirmation" So I agreed and said fine. At this point I had spent from 915AM PST and it was already 1250PM and I needed this over with.

After several minutes of hanging up I finally got the total for the new airline. But I also got a separate receipt for a charge of 100.00 that was processed separately!

I then called AA to see what the charge was this morning April 14th, and they told me this is the 50.00 handling fee that people get when they buy through a 3rd party and they have to handle the changes. THIS IS EXACTLY what I avoided from the beginning and had called Orbitz to deal with this. AA agent said that "I had made the call yesterday or at least that what things looked like, to authorize and ok the new flight plus this charge. And That they couldn't do anything and I would need to file a complaint with Customer Relations with American Airlines

It turns out that one of the times I was on hold with Orbitz in my last call, ALMAR reached out to AA asking them to process the transaction because he was obviously too incompetent and no clue understanding of their systems. He did not tell me any of this was going on and only said it was his help desk helping him and he was processing the card on their end. It was a lie and American Airlines was helping and processed my card, with this fee. I was tricked and now stuck with this 100.00 service fee that I wanted to avoid and never authorized. These people need to be in Jail.

To whom it may concern,
I hope my letter find you well. I need help resolving a misunderstanding or maybe overbooking issue that I found myself falling into tonight. I booked a hotel yesterday with a bath tub and shower, pictures are attached. When I got to the hotel, the front desk lady informed me I'm only getting a shower with my room.
If it was for me, I would care less, but my boyfriend has disabilities and this is why I always look for a room with bath tub to relief his pain from traveling all day in the car.
I tried talking to a agent over the app chat, but he turned me down right away and didn't seem like he wants to or knew how to go about fixing this uncomfortable situation.
I'm still looking for someone who can at least explain to me why did I spend time downloading the orbitz app and go through all this and no one is able to help me?
I feel like the hotel was misrepresented as to what amenities they have, even the front desk lady said they get this all the time, people book a room through other web sites with both shower and a bath tub and getting the regular rooms with only shower.
I would've booked a hotel down the road for half of the price with a shower but we were looking for certain amenities that we did not receive, and the agent told us there's nothing we can do, because the hotel is fully booked.
I hope someone will get back to me soon, here's my email: moulin.[protected]@gmail.com
I'm looking forward to hearing from you.
Sincerely,
Tamara Lukacs
[protected]

On January 28, 2021, I booked a flight through Orbitz website, departing from Charleston, WV for March 25, 2021 to on American Airlines 5606. my final destination was to be Panama City at 3:04 March 25th. Orbitz Itinerary number [protected], conformation MOKKSX. On Feb.8th, I was notified by Orbitz through e-mail, important changes to emotional support and service animal policies. Upon arriving at Charleston, WV airport at 11:00 to check in, American Airline personal informed me, that I had missed my flight. It had been rescheduled for 10:30am. They said that Orbitz had been notified on Feb.2, 2021 and also on Feb.3rd was notified again of the earlier scheduled flight change. I was never contacted by Orbitz about the schedule change in departure time; even though they had my phone number and email address. They can tell me about changes in emotional support and service animals policies in an email, but cannot inform me about an earlier departure time. This has caused me emotional stress, because I am scheduled to perform a wedding ceremony, and this has also caused emotional stress on the wedding party. I had to take personal days off work, which has also stressed me. I called Orbitz to make a complaint, when I asked to speak to a supervisor I was refused. I was told a supervisor would contact me within 24 hours. They could not open up our Itinerary. What's the deal with this company?

I booked a flight from Tel Aviv to Newark, New Jersey with Orbitz on Virgin Atlantic Airlines for my wife and me. The flight was supposed to depart from Tel Aviv on April 5, 2020, but due to Covid restrictions, the flight was cancelled. It took 6 months before I finally informed told that a refund was processed to my credit card account on October 5, 2020. I have been calling Orbitz for almost 6 months since then to find out when my refund would be credited back on my credit card account, and have been getting the run around. They keep telling me that a supervisor will get back to me, or that it's under investigation, but no one gets back to me and my issue has not been resolved. This company is totally unreliable and unethical.

Due to Covid our trip was canceled In June 2020. We were given flight credits for airfare instead of a refund as requested like we received for our hotel. We were given so much conflicting information about how the credits could be used and by when the flights had to be booked and when they had to be used by it almost started feeling like a scam.
We made notes of the dates and knew our time was approaching that the flights had to be booked by so we started trying to plan a trip that we really couldn't afford to be taking but knowing we would be losing our flight credits Of approximately $1500 we knew we should plan something. We started looking and pricing on orbitz.com and when we found a trip we could afford we contacted or Orbitz to use our credits and was told that the credits can't be Applied to flights bought in a "package" that they had to be purchased separately. So again feeling scammed we started shopping for flights on orbitz.com and when we found flights that we were told that the price advertised on the site doesn't apply to flight credits that they are "discounted" when in fact the flights we found were the same as departure/arrival airports as our cancelled flights and the new flights were approximately $100 more per ticket than the original we were told the advertised flights on the website do not apply to our flight credits. We were then told the price of the tickets would be $900 each for the same flights that we have credits for $460 each. This is criminal and nothing less than Robbery. All we are asking for is either. Complete refund of our credits or to be able to book the same flight at the same price. We WERE EVEN Willing TO PAY $100 more per ticket, but this is just wrong and there should be some action taken to hold Orbitz accountable. Actions like this by company's lead to class action lawsuits.

Yesterday, February 24, I booked a change to my cancelled itinerary #7548614909128 using credits from the previous trip. Also, I booked a new trip, SAW to FCO. Problem: the intinerary for my trip using my credits does not show this new trip in my Orbitz account, CDG to VCE on June 14 and FCO to CDG on July 3. All I have is the email receipt of this reservation. In talking to one of your call center personnel (who's accent made it difficult to understand him), he eventually found this trip, but only after sending me the itinerary of the trip I cancelled. But, he said this new itinerary could not be entered into my trips account, AND, I couldn't understand the reason given because of his accent. This is not acceptable. In my Orbitz account, it only shows the SAW to FCO trip. I asked him where I may complain to. He had no answer. I found this site only through a web search as the customer support link on the site does not give a person a link to file a complaint.

I really don't think it's too much to ask that my account accurately show what my trips are. That's all I'm asking for!

Good afternoon my name is Fernando Hernandez
[protected]@gmail.com [protected] Cell
Reservation # [protected]
The reservation is on my mother name. MARIA D HERNANDEZ
Las Vegas NV To Mexico city on 03/21/2021 one ways
I would like to express to you my indignation that I have had this past weekend. On February 19, 24 hours before the ticket purchase I tried to contact ORBITZ customer service and unfortunately, they did not answer by phone and also online, I tried to call between 20 or 30 times and nothing, equally in line and nothing, Between Saturday and Sunday believe me that between 7 to 8 hours trying to communicate with a representative of ORBITZ. Saturday I had the opportunity to chat with a representative, and approximately more than 1 hour we were in chat and I concluded that there was something in the system that could not complete the refund, so I told myself that in the course of 24 hours someone would communicate with me, Sunday was the worst approximately a total of 3 chats each one more than 1 hour trying to help me, for nothing the chat was falling, if 3 times each one for more than 1 hour just to imagine that almost I spent all Sunday trying to get my refund back. What happened while waiting to chat was the worst. I would like you to take into account that your system is very bad.
The most important thing is that if someone contacts me, to help me recover my refund.
Thank you, I'm looking forward for your answer

Atte: FERNANDO HERNANDEZ