OZ Mobiles
Reviews and Complaints

I recently purchased an iPhone 7 from OzMobiles and was disappointed to find that the phone had scratches all over it. I was under the impression that this was a refurbished phone, but it was not in an acceptable condition. If you are thinking about buying from OzMobiles, I would strongly advise against it. They are not easily reachable by phone if you need to make a complaint. The only way to do so is through their system, which is not entirely user-friendly. They claim to respond within 6 hours, but I did not receive a response within that timeframe.

I suggest staying away from this company and avoiding buying any refurbished phones online. It ends up costing you more than purchasing a new phone in the end. It is important to be cautious when purchasing electronics online, especially when it comes to refurbished items. It is always best to do your research and read reviews before making a purchase.

Overall, my experience with OzMobiles was not a positive one. The phone I received was not in the condition I expected, and their customer service was lacking. I hope that they can improve their services in the future to provide a better experience for their customers.

I recently bought an iPhone 8 plus from Oz Mobiles and was pretty disappointed with the customer service I received. To make matters worse, my account was canceled without any explanation. I was left feeling frustrated and let down.

However, my troubles didn't end there. Just 3.5 months after purchasing the phone, the display went completely black. I took it to an authorized Apple representative to get it fixed, only to find out that the screen was not a genuine Apple part. This meant that there was no warranty through Apple, but Oz Mobiles claimed to offer a 12-month warranty. The catch? I had to go through them to get it repaired with non-genuine Apple parts.

To be honest, I was pretty disappointed with this whole situation. I thought I was buying a Grade A Apple phone, but it turns out that it was really just a Grade A part that wasn't all Apple. It's a shame that Oz Mobiles doesn't make this clear in their advertising. I would have appreciated knowing that I wasn't getting a genuine Apple product before I made my purchase.

All in all, I wouldn't recommend buying from Oz Mobiles. They seem like fake frauds of Apple iPhones, and I don't think it's worth the risk. If you're in the market for a new phone, I'd suggest looking elsewhere.

I recently bought an iPhone 11 from OzMobiles and my phone auto filled my deets in and unfortunately put my old address (I'd moved a few months ago), so the phone couldn't be delivered and got sent back to OzMobiles. Sadly the return trip for the phone to OzMobiles was bungled and so it was taking really long for them to receive the returned phone and credit me so I can repurchase it. I reached out to their customer service team who responded promptly and went ahead to credit me which allowed me purchase another phone, of course I manual input my address and double checked too. I must commend Chris in customer service. He was amazing. Chris was super helpful and made sure that I got my credit back so I could buy my new phone. I was really impressed with how quickly he responded and how he went above and beyond to help me out. Overall, I'm really happy with my experience with OzMobiles and would definitely recommend them to anyone looking for a new phone. They have great customer service and really care about their customers. Thanks OzMobiles!

I recently made a purchase from OZ Mobiles, and I must say, I am extremely disappointed with the experience. I ordered a brand new iPhone 6 and paid a hefty sum of $500 for it. However, when I received the package, I was shocked to find an open box with missing items. To make matters worse, the phone had already been used for 6 hours and 27 minutes!

When I contacted the company to inquire about this, they initially tried to brush off my complaint by suggesting that I had a problem with the battery. It was only after I made it clear that they had supplied me with a used phone instead of a new one that they started spinning a story about how they had to open new phones to test them. But let's be real here, they are simply liars.

I feel like I've been ripped off by OZ Mobiles. I paid a premium price for a brand new phone, but what I got was a used one. I could have easily found the same thing on eBay for half the price. It's clear to me that OZ Mobiles is not a reputable Australian company. I suspect that they buy good reviews from websites like Freelancer or Fiver to make themselves look better than they actually are.

I urge everyone to be very careful when dealing with OZ Mobiles. They ripped me off, and they're likely to do the same to you. Don't make the same mistake I did.

I recently purchased a phone from OZ Mobiles and unfortunately, it turned out to be faulty after only three months of use. I contacted their customer care team and they responded promptly, assuring me that they would replace the phone. They even sent me a shipping link to return the faulty device.

However, after two days, I received an email stating that my package had been received but unfortunately, the screen issues were caused by significant cracks along the bottom of the screen, which were caused by a significant drop or impact. They even attached a photo of the damage. They informed me that damage caused by mishandling is not covered by warranty and therefore, they had no choice but to return the phone to me as-is.

I was extremely disappointed and frustrated with this response. I felt that they were being insensitive and not taking responsibility for the faulty product they had sold me. I was left with a broken phone that I could not use and no solution from OZ Mobiles.

In my opinion, this company is a scam and I would never recommend anyone to buy anything from them. I regret trusting an online company for mobile products and I learned my lesson the hard way. Their customer service was very poor and I was left with a broken phone that was of no use to me.

Overall, my experience with OZ Mobiles was terrible and I would advise anyone to stay away from them.

I gotta say, I had a pretty bad experience with OZ Mobiles. I mean, sure, you might save a few bucks, but let me tell you, it's not worth the hassle. I was in the same boat as you, reading reviews and trying to decide if it was worth the risk to save some cash. I thought, "Hey, it's got a full warranty, what could go wrong?"

Well, let me tell you, a lot can go wrong. I bought a 256gb iPhone 7 Plus (ex-demo) and within a few weeks, this weird bluish ink stuff started leaking from the sides of the phone. And on top of that, the sound quality during calls was terrible. It was all muffled and my friends said it was the worst call quality they'd ever heard. And when I showed them the blue stuff coming out of the sides, they couldn't believe it.

So, I sent the phone in for warranty and what did I get? An email saying they couldn't offer me the same device as a replacement because of limited stock. Instead, they offered me a 128gb iPhone and a partial refund of $100. Or, if I wanted, I could wait 1-2 weeks while their technicians "fixed" the phone.

No refund, no apology, no quality replacement. It was a total nightmare. I really wish I had listened to my gut and never bought that phone from OZ Mobiles. They're just a low-quality, corner-cutting company that's not worth your time or your trust. So, beware, folks. Stay away from OZ Mobiles if you want to save yourself some trouble.

I got myself an ex display iPhone 6s plus from OzMobiles a few months ago and I was chuffed with the phone and the delivery time. The phone was in tip-top condition, not a scratch or a mark on it. However, during my holiday overseas, the camera started shaking and my photos were coming out blurry. I got in touch with OzMobiles to let them know and they asked me to send the phone back for a check-up. They promised to send me a new phone in its place.

Unfortunately, they didn't have any ex display models available at the time. They gave me a few options to choose from. I could either get my phone fixed with a 2-week turnaround, select a replacement from their website with an extra $20 allowed, or accept a good condition phone with a refund of the extra cost I paid for the ex display model. I was a bit nervous, but I decided to go for the good condition phone. I'm so glad I did! The phone was in excellent condition, just like the first one. No scratches, bumps, or anything.

I'm also happy to know that if I find any problems with this phone, their warranty system works really well. I've been impressed with the quick responses to my emails, the great advice and help I received from the staff, and the speed of delivery of my replacement phone. I'm so pleased I found OzMobiles. Thanks to everyone I've dealt with recently!

I recently had an experience with OZ Mobiles that was quite similar to another reviewer on this site. I really wish I had seen her review before I ordered from them!

I paid $400 for an LG V20 that was supposed to be in as-new condition, with the factory plastic still on it. However, when it arrived, there was no factory plastic on it (which wasn't a huge deal, since I bought a screen protector and case anyway), and the box was torn open at the bottom. Before I even took it out of the cardboard sleeve to open it up, my phone went sliding out of the bottom and hit the floor, causing damage to the bottom corner. To make matters worse, the specially designed Bang & Olufsen headphones that were supposed to come with the phone for use with its excellent HiFi quad DAC were not in the box. The earbuds for them were in there, but not the actual headphones themselves.

Naturally, I contacted OZ Mobiles about this issue. However, they only communicate by email, and their customer service representative, Chris, told me that the headphones were not listed as coming with the phone, and that they weren't sent because the previous owner had used them and then kept them. I was confused - I thought this was an ex-display phone? But apparently, according to OZ Mobiles, phones that have been briefly owned by other people are considered ex-display, even though that is obviously disingenuous. They describe them as such rather than as pre-owned, which would be more accurate. They also prefer to imply by omission what things aren't included in your purchase, rather than just explicitly stating that something like specially made designer headphones aren't included. That way, when you want to return an item for not being how they described it, they can charge a 15% restocking fee and make an easy $60 off you. Provided, of course, that the item wasn't damaged by falling out of the unsealed box they sent it to you in. If it was, tough luck.

Overall, I was very disappointed with my experience with OZ Mobiles. The phone I received was not in the condition that was advertised, and the customer service I received was unhelpful and dismissive. I would not recommend this company to anyone looking to purchase a phone.

I recently purchased an iPhone 11 from Ozmoblie in September, with the intention of helping the environment and saving some money by buying a refurbished phone. I chose Oz mobile because they offered a 1-year extended warranty, which I thought was a good incentive to use them. When I received the phone, I was excited as everything seemed to be in good condition.

However, on the second day of having the phone, I accidentally dropped it from about 20cm as I was about to put a bumper on it. As a result, the back of the phone had a small hairline crack in it. I was disappointed as I thought my old iPhone 6 wouldn't have done this since it doesn't have a glass back. Despite this, the phone worked great until I upgraded the IOS a couple of months later and received a warning that it wasn't an authentic iPhone display and that it would not be honored by Apple for warranty purposes. Although this was upsetting, the phone still seemed to work okay.

Then, about a month ago, the phone developed a line through the center of the display. It was weird as it seemed to come and go. Eventually, the phone seemed to have a mind of its own, and I couldn't control the screen, and some areas of the display didn't work. I reported this issue to OZmobile, and they issued a return number. However, there was a statement that they wouldn't accept a cracked glass, but I assumed this was referring to the front display. The small crack on the back would not have caused any issues with the screen/display and software. I even attached photos to show the condition of the phone.

I sent the phone in, and today I received notice that they will not honor the warranty. I have a phone that I paid approximately $700 for, and it doesn't work properly through no fault of mine. This is ridiculous, and I will be taking this up with the department of fair trading, as this is unacceptable. I certainly would not trust this online retailer, and I definitely will not be recommending them to anyone.

I gave this company the option to try and resolve the issue before I published this review, but their response was based on their assumptions of what happened to cause a small crack on the rear of the phone. If they were a responsible, reasonable company, they would fix my current phone by replacing the faulty unauthorized display with an authorized one and returning it to me in good working order. I would take responsibility if I had dropped my phone and cracked the front screen, which would have resulted in a phone that I could repair. However, this is a phone that cost me close to $700 and is not usable. I am now off to the department of fair trading.

So, I was in need of a new phone as my old iPhone 4 was on its last legs. After some research, I came across Ozmobiles and decided to give them a shot. I found an ex-display iPhone 6 Plus that I wanted to purchase and even found a gift voucher for $50.00 online. However, when I contacted their office about the voucher, they informed me that it was a third-party organization and they would not honor its conditions. I was a bit disappointed, but I still decided to go ahead with my purchase.

I paid $549.00 for the phone and it arrived a few days later. However, when I turned it on, it was stuck in a different language and nothing I did seemed to work. I contacted their online chat and was told that I needed to speak with someone more specific and specialized to deal with my problem. I was put in touch with a gentleman named Chris who suggested that the cable was faulty. When I explained my problem more thoroughly, he realized that the phone had a "touch disease" and needed to be sent back for repair or replacement.

I agreed to send the phone back, but I requested a full refund instead of a replacement or repair. Chris was polite and accepted my request. However, a few days later, I received an email from Ozmobiles stating that the phone had arrived and their technicians had found the fault. They claimed that the phone was specifically for sight-impaired people and the solution was to press the home button three times. They refused to give me a full refund and instead offered a 15% restocking fee.

I was not happy with this response and informed them that I knew my rights as a consumer in Australia. They claimed that they did not accept Australian law, but I knew that they had to abide by it since they had a company in Australia. I threatened to go to Paypal for a full refund, and they eventually agreed to refund me fully for my dissatisfaction.

Overall, I was disappointed with my experience with Ozmobiles. While Chris was polite and helpful, the company's refusal to honor my request for a full refund was frustrating. I would caution others to be wary of this company and to know their rights as consumers.

mate. I bought a phone from them and it stopped working after a week. I contacted their customer service and they told me that they couldn't do anything about it. They said that it was my fault that the phone stopped working. I was so angry that I wanted to throw the phone out the window.

But then, I decided to give them another chance. I bought another phone from them and this time, it worked perfectly fine. I was so happy that I decided to write this review.

Overall, I would say that Oz Mobiles is a hit or miss. You might get a good product or you might get a bad one. If you do get a bad one, don't expect them to do anything about it. But if you do get a good one, then you'll be happy with your purchase.

So, if you're looking for a new phone, I would recommend Oz Mobiles, but be prepared for the possibility of getting a bad product.

So, I bought a phone charger from OZ Mobiles and it turned out to be the wrong one for my phone. I contacted their customer service and they were nice enough, but when it came to actually fixing the problem, they didn't want to spend any money. I mean, come on, if you're in the business of selling phone accessories, you should at least be able to provide the right charger for the right phone, right? Anyway, I wouldn't recommend OZ Mobiles. You're better off going to eBay or Amazon or somewhere else that's more professional and reliable.

I recently purchased an ex-demo XS Max from Oz Mobiles, but unfortunately, the camera was not working properly. I decided to return it and exchange it for an XS, but I noticed that the screen was broken or not put on properly. It seemed like it was a Chinese screen. I had to return it again and ask for my money back. However, I was surprised to find out that I got $200 less than what I paid for, and my account was closed. I was very disappointed with the whole experience, and I would not recommend buying second-hand phones from Oz Mobiles. It seems like a scam to me.

I recently got my hands on an Iphone 7 Plus from OZ Mobiles and to be honest, I was pretty excited to start using it. However, my excitement was short-lived as I soon discovered that the camera wasn't working properly. Even after trying multiple times, the camera still refused to function properly. Sometimes, it would freeze and flash, making it impossible for me to take any pictures.

To make matters worse, today while I was using my phone, it suddenly turned off and I couldn't turn it back on. I was worried that I had lost all my data and information. However, after a few minutes, it turned on again and started working fine.

I must say that I am pretty disappointed with my experience with OZ Mobiles. I expected better from them. It's not just the faulty phone that's the issue, but the fact that I had to go through all this hassle just to get a working phone.

If you're planning to buy from OZ Mobiles, I suggest you be careful. Make sure you check the phone thoroughly before making the purchase. I wouldn't want anyone else to go through the same experience that I did.

My experience with OZ Mobiles was absolutely terrible. I decided to purchase a brand new iPhone 11 Pro as a birthday present for a loved one, but unfortunately, OZ Mobiles completely ruined the surprise. I paid for the phone and eagerly awaited its arrival, but instead, I received two emails with different tests that I had to complete. After I provided all of the necessary information, I was told that they couldn't reach me. I was extremely frustrated because no one had called me, and I had been waiting for over a week for an update.

To make matters worse, OZ Mobiles offered me a refund, but it would take 5-10 days to process. This was unacceptable, especially since I had already been waiting for so long. I was extremely disappointed with their service and will never recommend them to anyone.

Overall, my experience with OZ Mobiles was a complete disaster. I was let down by their lack of communication and poor customer service. If you're looking for a reliable and trustworthy mobile phone provider, I would suggest looking elsewhere.

I recently purchased a phone from OZ Mobiles and was disappointed with the condition of the device. The phone was advertised as being in "Good Condition," but when I charged it up, the LCD screen was completely illegible. I immediately returned the phone, but was shocked to be blamed for the fault and charged for the device. The customer service was appawling and there was zero accountability for the faulty device.

I strongly advise against buying a phone from this company. If you receive a faulty device, you will not be protected by the warranty. This is criminal and dishonest behavior from OZ Mobiles.

I gotta tell ya, I had a pretty rough experience with OZ Mobiles. I was lookin' for a new phone and thought I'd save some cash by gettin' an ex Apple Display model. I ended up gettin' an Iphone 6Plus for $608, which seemed like a pretty good deal at the time. But after only 2 months, the darn thing wouldn't turn on. I reckon it's 'cause it had been sittin' in the store for a whole year on full brightness.

So I sent it back to OZ Mobiles to get it fixed, 'cause I had a full year warranty and all. But they straight up refused to fix it! Can you believe that? I was so upset, 'cause now I gotta go buy a whole new phone anyway. What a waste of money.

Honestly, I'm startin' to think all these reviews are fake. I mean, if they won't even honor their warranty, what's the point of buyin' from 'em? I wouldn't recommend OZ Mobiles to anyone, that's for sure.