Pacific Sales’s earns a 2.3-star rating from 49 reviews, showing that the majority of customers are somewhat dissatisfied with purchases.
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employees
The Corp. Headquaters does not treat their Older employees right. Mike Rhodes and Phil Lee are mean spirted people. All of the Older employees have been fired and their managers either let go or demoted.
Don't shop there!
The complaint has been investigated and resolved to the customer’s satisfaction.
failure to follow up on complaints
Everyone makes mistakes; all companies at times have less than perfect customer service. But Pacific Sales, after several weeks, has not even responded to a letter a wrote them about a problem with my delivery. (They kept me waiting over six hours, telling me they were coming, and finally called to say they weren't showing up.) I keep getting a busy signal when I call them. It's too bad, because in the store I got excellent customer service. I hate to see another company go broke and put innocent workers out of jobs because of poor management.
The complaint has been investigated and resolved to the customer’s satisfaction.
worst store, service, ethics ever
UNBELIEVABLY HORRIBLE. Sales people who will sell you a bill of goods then not support the order. Sales people who don't care and don't know what they're talking about. No returned phone calls, even for a $12k kitchen appliances order. Broken appliances delivered, no help. Multiple transfer voicemail with people who can't help you and don't care. Complete apathy and rudeness. Must be a terrible place to work for, because everybody incompetent and doesn't care. NEVER SHOP HERE! YOU WILL REGRET IT!
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
Beware of Pacific Sales! We recently purchased over $10, 000 of appliances from Pacific Sales and, as you would expect, the salesman (who happened to be the manager (Randy) took care of us prior to the sale. Once we finalized the purchase we waited at home for the installers. To make a very long story short, they ripped up our beautiful hardwood floor...
Read full review of Pacific Sales and 2 commentshorrible customer service & follow up
August 2, 2008: Pacific Sales Service is a JOKE! We bought the most expensive Bosch dishwasher in the product line... almost $1, 600 (the unit was delivered defective out of the box; the digital display was not working). A Pacific Sales APPROVED Installer came out and installed the unit only to find that once he turned it on... the functions of the LCD...
Read full review of Pacific SalesTerrible customer service
Stated a 1pm delivery time, and showed up 11:40am. Left a message on my machine stating it would be $75 to redeliver. Every time you call you get a message machine to talk to the salesman. Customer service said too bad, that's the rule and we do not have 1pm delivery times. Salesman promised a redelivery the same day and no one showed up. Salesman again...
Read full review of Pacific Sales and 6 commentspoor customer service at pacific sales
We bought a package of washer/dryer, refrigerator, dishwasher, stove, and microwave from Pacific Sales. In store customer service was excellent. The washer, dryer and dishwasher were delivered three weeks late because of inventory issues, of which we were not advised in advance. When they finally got here, the gas installation for the dryer needed some work...
Read full review of Pacific Sales and 2 commentsinferior customer service
Following up a product that has been paid off is a nightmare. After they got my money they don't want to be bothered. No live person to take calls. I can not leave a message because their voice mails are full. Try this number [protected] or [protected] and you will know what i mean. They do not have a customer complaints number or email address where you...
Read full review of Pacific Sales and 29 commentsPacific Sales Reviews 0
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Overview of Pacific Sales complaint handling
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Pacific Sales Contacts
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Pacific Sales phone numbers+1 (800) 540-7227+1 (800) 540-7227Click up if you have successfully reached Pacific Sales by calling +1 (800) 540-7227 phone number 0 0 users reported that they have successfully reached Pacific Sales by calling +1 (800) 540-7227 phone number Click down if you have unsuccessfully reached Pacific Sales by calling +1 (800) 540-7227 phone number 0 0 users reported that they have UNsuccessfully reached Pacific Sales by calling +1 (800) 540-7227 phone number
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Pacific Sales emailsask@pacificsales.com100%Confidence score: 100%Support
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Pacific Sales address7601 Penn Ave S, Richfield, Minnesota, 55423, United States
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Pacific Sales social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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We value the contributions of all our employees and have a diverse workforce. We also have very low employee turnover and a tenured workforce that exceeds industry standard. Pacific Sales employees are expected to model the company’s ethics and values and provide superior customer service based on knowledge and experience.
In addition, Pacific Sales is offering employment opportunities with many new positions. We work hard to attract and retain a diverse workforce for those who are interested in working in a fun filled, exciting and progressive working environment.
Pacific Sales upper management has no clue. My wife and I had a combined 40 years working there. We both agree they are the most miss managed, twenty something oriented, misfits in the busines. I would highly recomend shopping any where but there.