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4.2 22 Reviews 1522 Complaints
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Panera Bread Complaints 1522

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M
2:47 pm EST

Panera Bread grasshopper in salad

A few years ago, my mother and my aunt went to panera and they got some salads. All of a sudden my mom was sifting through her salad and noticed two little eyes staring at her. It was a grasshopper! (I'm not kidding!) she almost threw up and threw the salad out. Demanding a refund, she did not get one. Such poor service.

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Cynthia Dollar
Trinity, US
Oct 04, 2012 7:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It is Panera's fault because when we get produce the preper cleans it then preps it more and puts it into an sealed container. Then someone from front line (the ones who makes the food) brings it to the line and puts it out, then makes the food with it. The preper should have see the grasshopper, but if he/she forgot the lid and left to get it then the grasshopper could have gotten in them. But then the person from front line who made the salad should have seen it.

If you was at my store my mg would have not only gave your mother a refund, but give her another salad and/or her pick of an pastry.

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ms_lemon
louville, US
Dec 29, 2010 5:29 am EST

its not panera's fault there produce distributers fault.. but you should have gotten a refund.

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Michael desautels
Hamden, US
Dec 28, 2010 10:32 pm EST

Found grasshopper in stop/shop salad mix merry Christmas

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FreeStupidity
Hermitage, US
May 21, 2009 2:26 pm EDT

I'm glad you think that Panera Bread put a grasshopper in your salad. As if they have control over that.

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7:26 am EDT
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A couple of month's ago my teen-age son was hired by Panera Bread. He was very excited and told me often how much he enjoyed the job. I read their handbook and they claimed they were a good place to work because of the respect they showed for their employees. Soon enough we found out that they have no respect for their employees. Female employees were...

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About Panera Bread

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Panera Bread is a popular bakery-cafe chain that offers a wide range of freshly baked goods, sandwiches, soups, salads, and beverages. The company was founded in 1981 in Kirkwood, Missouri, and has since expanded to over 2,000 locations across the United States and Canada.

One of the key features of Panera Bread is its commitment to using high-quality, fresh ingredients in all of its products. The company sources its ingredients from a variety of local and regional suppliers, and many of its menu items are made from scratch each day. This dedication to quality has helped Panera Bread build a loyal customer base that appreciates the company's focus on healthy, wholesome food.

In addition to its food offerings, Panera Bread also offers a range of beverages, including coffee, tea, and smoothies. The company is known for its commitment to sustainability, and many of its coffee and tea products are sourced from fair trade suppliers.

Panera Bread is also committed to giving back to the community. The company has a number of charitable initiatives, including its Panera Cares program, which offers pay-what-you-can meals to customers in need. Additionally, the company has partnered with a number of organizations to support hunger relief efforts and other charitable causes.

Overall, Panera Bread is a popular and well-respected bakery-cafe chain that offers high-quality, fresh food and beverages. With its commitment to sustainability and charitable giving, the company has built a loyal customer base that appreciates its focus on healthy, wholesome food and community involvement.
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Overview of Panera Bread complaint handling

Panera Bread reviews first appeared on Complaints Board on Jun 16, 2008. The latest review Quantity is simply unacceptable was posted on Apr 6, 2024. The latest complaint payment not received was resolved on Jul 16, 2018. Panera Bread has an average consumer rating of 1 stars from 7688 reviews. Panera Bread has resolved 48 complaints.
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  1. Panera Bread Contacts

  2. Panera Bread phone numbers
    +1 (855) 372-6372
    +1 (855) 372-6372
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    Customer Service
    +1 (314) 984-1000
    +1 (314) 984-1000
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    Legal Department
    +1 (312) 629-7219
    +1 (312) 629-7219
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    Media Contact
    +1 (724) 650-5495
    +1 (724) 650-5495
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    Manager
    +1 (303) 356-8374
    +1 (303) 356-8374
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    +1 (314) 984-2444
    +1 (314) 984-2444
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    CEO
    More phone numbers
  3. Panera Bread emails
  4. Panera Bread address
    3630 S. Geyer Road, Suite 100, St. Louis, Texas, 63127, United States
  5. Panera Bread social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 02, 2024
  7. View all Panera Bread contacts
Panera Bread Category
Panera Bread is ranked 9 among 60 companies in the Fast Food Chains category

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