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Panera Bread

Panera Bread review: employee review 4

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11:41 pm EST
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An employee review:

I quit this month after a year and a half of doing dishes. This is by far, the worst job I have ever worked at and it all started with the overwhelming, unbearable managers. With one exception, every manager at my old store has their favorites (The GM included). The managements favorite associates pretty much have the store arranged around them. They get everything; paid vacation time, get scheduled for 35-40 hours a week, get to work the shifts they want, get good raises, and above all of this, get to hide in the office with Assistant Managers when the store got busy. They enforce rules that they themselves break left and right. I once was written up for not ringing up food on break and then ten minutes later, watched the manager who wrote me up make herself a sandwich and sit right down. After I had been there about six months, management went through job rotation which left someone new doing the schedule. Because of the manager who took over, I went from about 35 hours a week to only getting 15-20. This did not surprise me since, this managers girlfriend was an employee at the store. She would get 40 hours a week, when her girlfriend was working, never had to do a thing and sat in the office the whole time. If these favorites ever call out for shifts, (which they do all the time) employees like myself would often be punished for them. (I once lost an 8 hour Saturday Shift, for a shift I didn't cover that wasn't even mine in the first place.) And finally my GM. EVERY little thing that she could blame on me she sure did. On nights when I closed, she would take off whenever she felt like it, leaving me in the building all by myself which is all sorts of illegible, complaining every single time that she was either "TIRED" or "SICK". HELLO!, your making about 60 grand a year for your job while I get absolute bare minimum. She provided no leadership at all to the store, (often times sitting on her phone during peak hours), and it reflected poorly on everyone. Unless this "job" is your only possible option between eating or starving, I do not recommend working here.

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RarelyComplain
Warren, US
Feb 27, 2013 9:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

You're a whiner. You oughta work on that.

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fedupmakeachange
Orlando, US
May 01, 2014 10:19 pm EDT

I don't approve of the way Panera treats their employees, I myself quit because of unfair treatment, and I was an Assistant Manager for over 3 years. I will address each item you mentioned though in order. First everyone has favorites, you yourself had a favorite manager and people you preferred to work with, generally people who come in on their time off when asked, fill in last minute, work late, work more diligently, etc will get preferential treatment because they take care of the business. While it is a minimum wage job those who treat it as nothing more than a paycheck will only get that out of it, those who make an extra effort to do more will get more, generally speaking. They enforce the rules they themselves break all the time... their job is to enforce the rules, if they are breaking the rules then they understand they are risking their own jobs and if ever caught they could in fact lose them, without you elaborating on these supposed rules I can't be anymore specific. If you break the rules you get written up, 3 write ups and you should be termed. If you get more than 3 then you are lucky you're still there. I can tell you there are no good raises in this company, paid time off? for associates? you are full of crap. Salaried managers don't even get paid vacation for the first year. There are some franchises that offer associates PTO after 2 years, if you worked for one of them you were lucky and should have finished out your 2 years, if not then no one got PTO, and you should get your facts straight before you post in a public forum about it. Breaks are subject to the business, again I can't comment on vague problems. Managers cannot afford to hide in the office when it is busy, they will be fired if there is a complaint and they were not out front to prevent it. If you ate without ringing up your food and were only written up you are lucky, I would have fired you. Managers meals are free and your manager likely rang it up at the end of their shift, or possibly at the beginning to keep from forgetting to do so. How would you know, you admitted you only ever worked dish which is in the back of house and cannot see the registers. I'm sure your scheduling manager did play favorites with her girlfriend, I've seen it happen and it sucks, sorry. However people get hours based on their performance and attitude. From your post I'm not sure that you had the best attitude and perhaps you were a great dishwasher, perhaps you were a terrible dishwasher and they only scheduled you so as not to fire you, technically we are supposed to have everyone trained in 3 areas in 60 days. If you weren't it could be for a number of reasons, high turnover, not enough trainers, not enough staff, unwillingness to learn or be trained, poor attitude, poor attendance, poor availability, poor fit with the culture of the company, overwhelmed management, poor management, vindictive management, poor training, I could go on and on and on. As for losing a shift for not covering a shift, if that was indeed what happened then that was vindictive of the scheduling manager, however maybe they just decided to schedule someone they knew would show up for work, again, cant say wasn't there. As for your GM, I've only ever had 2 qualified GMs out of the 12 I worked for, I'm sure your GM was a piece of work, most are. If she left you alone in the building she should have been fired. Did you tell your Director? I will say if you were closing dish and took longer than an hour in my area someone else would be doing your job the following week. Not a defense for your GM like I said leaving associates unattended is a terminable offense. I will say though, GMs don't make 60 grand a year unless their store grosses more than 13, 000 a day with fantastic holiday sales and perfect labor, platinum audits, and a positive increase from last years sales each month. GMs generally make between 35, 000 and 42, 000 plus bonus. the busiest best ran stores I worked at had a maximum bimonthly bonus of 4, 000. You are kidding yourself if you think that is adequate reimbursement for running a store, you are on call at all times, are unable to take your vacation time, frequently have to come in on your time off, you work early and late and are the one who catches all the blame for everything that goes on in your store even when you aren't there. You made minimum wage because associate at Panera is a minimum wage job and unless you showed exemplary work ethic your biannual review was not going to get you a raise. Raises in most cases are a dime an hour for the highest scoring reviews, trainer raises are a quarter and becoming a shift supervisor is treated on a case by case basis but unless you work for corporate you are not likely to make more than $10 an hour. From your complaints though I would say you are lucky you lasted as long as you did, frequently we keep people on staff only because we haven't enough people to get rid of them. Be careful what you say on public forums, unfounded accusations can be prosecuted for liable and slander. I had a rule when I hired, you don't recommend a friend to work at Panera, its not something you subject your friends to and those that I did hire I explained in detail what they were getting themselves in to. The first 90 days is a probationary period, if you don't like it by then, quit. There are many reasons to complain about Panera however it seems your issues were likely your own doing. Perhaps you should try retail.

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Banne
US
Apr 30, 2023 11:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Youre one of the people who conform to the [censored]ty “panera way” of discriminating those who are “not of paneras culture” or whatever. You probably pick favorites too, this is why this job sucks.

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adriiiana
Kissimmee, US
Jul 12, 2015 8:23 pm EDT

Today I went to Panera bread that's located at the loop with my mom, this is one of my favorite places and now it has become my worse one! as i walk in with my mom there was only one cashier, as I'm ordering the cashier named Angelica is like annoyed like giving us look with attitude, I understand if your tired or anything but i don't believe people should treat others like that, I order a ( pick 2) and as far as i know you get a pastry for 99 cents, this girl didn't even mention or give me any type of help or information, as I waited to the end of my order to see if she would say anything knowing i order a pick 2 well... she didn't and to make my visit even worse when i got one of my orders which was half a sandwich the bottom part was burned so i went and told the girl and she at least apologized i felt horrible but i couldn't let it slide she gave me a new one, once I'm talking to my mom about everything we decided that once we are done to go and tell the girl about our pastry i didn't really care about it although i was still upset but i still told her so she notice but once i told her she still gave attitude.

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    3630 S. Geyer Road, Suite 100, St. Louis, Texas, 63127, United States
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