ParcelABC has failed to deliver my package appropriately, contrary to standard delivery practices. The package was returned without ensuring the recipient had the opportunity to collect it. No note or proper communication was provided to the recipient, which is inconsistent with ParcelABC’s usual protocol.
The returned parcel was received in a damaged condition, with the contents affected. ParcelABC is now attempting to charge additional fees for the return of the package, despite this failure being caused by their own negligence.
This represents a clear breach of service obligations under European Consumer Rights laws, which guarantee adequate services and make service providers liable for damages caused by failures in service.
Desired outcome: Immediate waiver of all return-related charges.Full refund of the original delivery fee.Assurance of corrective action to improve service quality.
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Request ParcelABC to waive the return fee as well as pay for the losses which were incurred due to failure of service. If they refuse, cite the European jurisdiction in matters concerning the rights of the consumer and proceed to mail a letter to the local consumer protection organization.