Payne Pool Professionals review: Poor workmanship resulted in $16k repair bill!

BEWARE! Payne Pool Professionals installed a new in-ground pool at our home. We paid them on time and as contracted. Upon completion of the pool, the plaster was discolored. Five months later, there were four cracks in the plaster and gunite, and our pool was losing water at an alarming rate. Payne refused to address the problems, and we wound up paying out-of-pocket in repairs.

Attempting to recoup the repair costs, we filed a lawsuit in District Court of Baldwin County (Case Nr. DV-[protected].00). The court ruled in our favor and entered a judgement against Payne in the amount of . We have never sued a company before and were astounded that Payne refused to stand by its warranty and disappeared. They have refused to acknowledge the court's judgement and we have had to hire more attorneys to collect.

The judge's ruling was: "It is ORDERED and ADJUDGED that a judgment is hereby entered in favor of the Plaintiff, [name redacted], and against the Defendant, Payne Pool Professionals, LLC in the amount of , plus in attorney fee reimbursement, plus costs of Court and interest."

Payne does not honor their warranty, instead claiming the customer does not properly maintain their pool. In our case, nothing could be further from the truth as we had a reputable (in business for over 25 years), professional pool company performing weekly maintenance from the time Payne completed the pool. A bevy of Better Business Bureau complaints (*please check them out!*) filed against Payne show some consistent things about the company:

* Their work is suboptimal.

* They cut communication and do not follow up in a timely manner.

* They often "blame" the homeowner for not properly maintaining their pool as the reason they will not honor a warranty.

We cannot warn you strongly enough against hiring this company. Photos posted on Google Reviews.

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